In honesty it's not the employees that deserve the one star it's the manager. She's always so miserable and the way she speaks to the employees is atrocious. It's so awkward and you try to ask her something and she's off the bat combative. The energy is so tense and the employees look scared to even hand out a cup of water (which btw the manager charges $1 for). She keeps her back turned on customers and barks orders. Refuses to give her name and even the employees are scared to. But she's a short round woman, thinning hair and glasses. Just look for someone barking orders, back turned and you'll find her. read more

Dunkin' - Coffee & Tea Near Me - Lorton, Virginia

Yhadira has GREAT customer service and went above and beyond to ensure I had what I wanted.

I like the location of this Dunkin' because it's on my route to work, and the closest Dunkin' to my house. One thing that I feel is common every time I go in is the long wait time. I think they are short-staffed because usually it's just two people and it seems like one is dedicated to the hot food and the other is dedicated to drinks, donuts, and cashier. I feel bad for them because I see them working hard, but there are always people in line and the wait time is subpar. It may be better to order through the app in advance. I just ordered on the app in the store because the line was so long. They had a $6 coffee, breakfast sandwich, and hashbrown deal --which was good. I wish they had the ketchup and utensils out for us to take because I had to wait in another line to try to get the "already busy" employees attention for the condiments and utensils. The jelly and glazed donut didn't seem fresh...but it was edible. Dunkin' coffee is always good. Decent amount of seating, limited in the front but more towards the back. Unfortunately, their bathroom was out of order, so we had to opt for hand sanitizer from my purse. read more

Went there February 27 at before 9 Am. Bought a dozen donuts for my wife's birthday. Half of the donuts including all four Boston cream were stale. Ended up throwing alot of them out and then went to a different location close by. Donuts were perfect! Is this location passing off day old donuts for fresh? What a waste of money. read more

I've been going to location more often and each time I noticed something off. But not enough to report. This morning a different story. I didn't get her name but 5 am in the morning I was looking to get a good ol Carmel craze but before I could even order. I heard a terrible cough. With it only being me and the worker at this location I had to focus on what was going on. Multiple times, she coughed right into her bare hands. While setting up equipment for the day. After a few nasty coughs I left and recommended that we cough into our elbow like most of us in the food industry were taught. Had to settle for 7-11 coffee so you know I was sick! Looking for another Dunkin in lorton. Hopeful! read more

Average and what you would expect from your normal funking but would definitely head back to get my coffee fix. read more

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Never get good service here. Needed to preorder. Got here before closing. 6:50p and they are closed. Not coming back. Woodbridge store is 100% better. read more

No bathroom service for customers! Employees have a bathroom but customers NO!! Why? Never understood a food service business that does not want to provide bathrooms, which are legally required! read more

The service when ordering is great. You will wait and wait for your food. Mass confusion. There is always a steady stream of people in and out. Staff needs to get it together. Save for the young man at the register the people making the coffee and food appear to be overwhelmed. I just waited for 30 minutes for a bagel egg and cheese sandwich, coffee, and hash browns. 4 hash browns to be exact. This location did not have any croissants and only Sesame bagels. Which they were about to run out of those too. I will go to a different location. read more

Dunkin' - Dry Sesame bagel with egg, bacon, cheese, and 4 hash browns. - Coffee & Tea Near Me - Lorton, Virginia

So sad to see this place go downhill, I've been a regular since about 2018 and there was a good chunk of time when it used to be good and the service was amazing but as of recently the service has gone downhill. Behind the counter is always dirty, the bathrooms are usually "out of order" (I just think they are too lazy to clean the bathroom and instead are putting the sign on the door). I went a couple weeks ago and ordered my usual iced coffee, donut and the bagel bites. I waited about 20 ish minutes for all of it, mind you I placed the order through the app beforehand and still had to wait for my bagel bites (which weren't fully cooked) and I STILL had to go up to the front and ask for my donut. Instead of everything being in the spot for the mobile orders. Why even have the option to order ahead if your employees move at the pace of molasses??? Just save yourself the headache and go to the one in kingstowne or just spend the extra money and go to Starbucks where they actually get your order correct and in a timely manner. read more

Really bad selection of donuts- when they have any! I've stopped by a few times and they've been out, and stated they aren't making more. What?!! read more

Chai latte tasted like watered down milk and latte tasted like watered down coffee. The employees do not know how to be courteous. I did not get greeted. read more

Dunkin' - Iced Chai Latte - Coffee & Tea Near Me - Lorton, Virginia

I like this food place. It even has my cousin working there! If you see some of my cousins say Hi! Bathroom Is a little ok though.

Literally, no one knows what they're doing here. I've been here two times in a row trying to get this place a chance and no one knows what's on their actual menu and no one can count to four either I can never get the right amount of bagel minis and I always have to wait at least 20 minutes for something so simple I will not be back. read more

They actually are the worst Dunkin. I ordered my food on Uber eats and all of my bacon came mostly uncooked so I tried calling the store to see if I could have them throw MY SAME FOOD BACK IN. I didn't even want a new sandwich I just wanted the bacon cooked. There is someone picking up the phone and hanging up wothout even saying anything I've worked at three different Dunkin' Donuts it is not very busy at 1:30 they could at least pick up the phone or cook the bacon right. Don't recommend getting any food here unless u want under cooked bacon and hash browns and a burnt croissant. I think it's very rude I called three times and got hung up on without even a hi. Obviously there is no training or a good manager. read more

This place is total chaos! There was no leadership provided to the team members (there was no manager on duty) and severely understaffed. It is ridiculous that this place cannot get it together. Why advertise curbside when you have to go inside to get your order and also wait there. It took 30 minutes to get my order completed. Is this too much to ask? How hard is it to staff your business to the volume of traffic you expect. Isn't obvious that Saturday and Sunday or in the morning would be your high traffic, high demand time if your business is selling donuts and coffee? Hire accordingly or you're going to lose business. Edit: I also ordered a chocolate frosted donut with my coffee and this is what they gave me! Crap! read more

Dunkin' - Chocolate Frosted - Coffee & Tea Near Me - Lorton, Virginia

this place suck, all the stuff is so rude and specially the manager. Dunkin' donut should either change the stuff or close this location. not going here anymore :( read more

Worst Dunkin in America. They mess up every aspect of the order. Are rude, lazy, and the place is filthy. Also, how do you mess up a cold brew? You literally steep coffee in ice water over night. read more

This place is mediocre at best. Ordering ahead is your best option. Waiting in store requires a lengthy wait and makes you wonder why you stopped in anyway. Coffee is pretty good- try the iced americano read more

sadly this is the only dunkin that is near me. After coming here for months the workers have been continuously rude to their customers. I order the same cold brew with the same number of syrups and creams , but yet somehow my coffee is always a different color. I order my cream to be as little as possible because i love the coffee flavor . But as i'm writing this review i'm sipping on my cold brew that is as white as a ghost and tastes straight like milk . So sad. Get better dunkin. read more

Terrible customer service. The manager actually cursed at me after I complained about them messing up my order.

THIS IS MY GO TO DUNKIN. So I've only been living in VA for 4 months now. I have a DD literally 5 mins away but they just don't get it right. So yeah I drive the extra 20 mins to go to Lorton Market for this DD. I'm in there every day, the workers are so pleasant. I love that they know my order from the moment I walk in. I wouldn't go anywhere else to be honest. Thank you for making my morning iced lattes so so good read more

Dunkin' - a woman drinking a drink in a car - Coffee & Tea Near Me - Lorton, Virginia

They don't open u til 12pm daily. I passed by around 8:40am because according to Yelp they should be open by now. read more

So typically I go to Starbucks bc they have really good iced coffees. But today I came to Dunkin' Donuts and ordered the Caramel Craze Iced Latte. And let me tel you. It was amazing!!!!! You can compare it to a Starbucks drink. It was so freaking good!!!! read more

Dunkin' - Caramel Crazze iced Latte - Coffee & Tea Near Me - Lorton, Virginia

I ventured on my first visit to this establishment. I had a taste for a donut. There was 1 person ahead of me in line and 3 people working behind the counter. I waited and waited and waited. Finally, I started to leave and on my way out I looked behind the counter; it was filthy. The floor had what appeared to be "food stuff" of which the employees were walking on top of the filth. I will never by a food product from from there, ever! read more

I would give a one star if I could. They do not have regard for their in person customers the lady working the counter just said out loud 'They can just wait!' as a long line formed. read more

I have ate here several times to go and have ate there. This review is solely on tonight's visit. A MESS! The smell of old milk, funk and the floor was disgusting. I hope this review may draw attention to the need of late night house keeping. read more

Dunkin' - Coffee & Tea Near Me - Lorton, Virginia

I've stopped having any expectations when it comes to customer service in general. I just want my coffee done right and I'm happy. Well thanks to the manager on duty at this location, I am able to experience both. I really wish I had caught her name the 5 or 6 times I've been here so far and I'm embarrassed I don't even know it but she's amazing! I've been here at different times including as soon as they open in the mornings and she always has the best attitude. The sweetest person who takes the time to make sure everything is right in every order. Please let her know she makes a difference in how my day goes after seeing her! read more

Literally every single time I come to this dunkin, Without fail they find a way to mess up my order. The coffees they make ALWAYS come out watered down and super sour. The wait is INSANE for a lazy put together iced coffee/food. read more

Normally this place is terrible and messes out order up without fail every week but I would like to commend the young lady who worked there Christmas Eve with the beautiful nails she does herself. That lady's smile, cheerful attitude, and overall positive energy just saved the last couple years of less than stellar service! Thank you, you made our day. read more

Best Dunkin we've stopped at our entire 40 hours in the car driving down and back up the east coast. Lids on coffee were clean and not dripping with coffee like other Dunkins we've been to. Food was made quickly and perfectly. Thank you for making this stop on our trip easy and quick. read more

I just left this location and the received poor customer service. I stood in line for over 5 mins all to be looked over when it came my turn to be served. I had to address the issue to the The young lady that was the cashier. Instead of her apologizing she stood there. I insisted the elderly couple go ahead since she asked to help them before me. Instead of the manager which was nearby addressing the issue right then she just told another cashier to take my order. The young cashier has very poor customer service and I can see why. I usually don't leave reviews unless it's bad service. More training is definitely needed at the is location. read more

oh my gosh, the reviews on this place are bad... but oh well, here's another one! If I could give zero stars, I would. They don't know what customer service even is. Not one greets you when you are standing at the counter for 10 minutes waiting to order. Even if you are busy, say "I'll be with you in one moment." And apologize for the wait. When we finally order, their response to everything was, "we ain't got that." aggressively, while still advertising the same products they don't have. Where is the professionalism in the way they speak? And how are you out of everything? You're out of every donut listed? It's in your company name bro. The food was over cooked and put together so sloppy. shut this location down at this point. read more

This is the worst Dunkin I have ever been to. The people behind the counter are too busy talking to each other on what to do than make the drinks and food. Took almost 30 minutes just to get coffee. I visit this Dunkin fairly regularly and it is like this every time I come here. read more

I sent the following email to the DD customer service on 4-29-2021 that is listed on bottom of their receipt (dunkin@dekkdc.com). I am waiting to see if they respond. I have a major complaint. This pertains to store #353138 located in Lorton, VA. My loyalty ID is XXXX XXXX XXXX XXXX. Over the past 3 weeks, they have gotten my order wrong 4 times. This is ridiculous. The first time, about 2 weeks ago, I ordered in person for a bacon egg and cheese on a plain bagel and a sesame bagel with butter alternative. I received was the bacon egg and cheese on a plain bagel but a sesame bagel with cream cheese. I am not fond of cream cheese at all but I ate some of it and threw the rest out. I didn't complain. The second time, about 1 week ago, I ordered in person. It was the exact same order as above. And again, I received the exact same thing. This time I threw out the sesame bagel with cream cheese. I figured since both my in-person orders were wrong, probably not able to fully hear me due to the partition, I decided to order through the app. I figured this would allow the store to read what my order is. I ordered my usual of bacon egg and cheese on a plain bagel and a sesame bagel with butter alternative. Again, I receive with cream cheese. This time I drove back and they remade the order. This morning, I again decided to order through the app. I again ordered a bacon egg and cheese on a plain bagel and a sesame bagel with butter alternative. What I received was a Sausage egg and cheese on a sesame bagel and a plain bagel with cream cheese even though the receipt attached to the bag indicated what my order actually was. Again, I drove back and told them they had my entire order wrong and showed them the receipt of what I actually ordered. They remade my order. Before I left the store, I decided to check. It was still wrong. I was given a plain bagel with cream cheese and a sesame bagel with butter alternative. I handed back the plain bagel with cream cheese and told them that it was supposed to be a plain bagel with bacon, egg and cheese. They remade it and I checked again. Again, WRONG! Instead of making a new sandwich, they put bacon, egg and cheese on top of the cream cheese. I told them that I would not accept that because my order was for a plain bagel with bacon, egg and cheese. They remade it again. I am seriously unhappy with the service. Don't get me wrong, the staff are very friendly but if they cannot get an order right, then this is going to drive customers away. I have been going to this location for several years now. I am seriously considering not going to this location ever again. read more

Worst Dunkin' Donuts I've ever been to. I've been going here for the passed 5 years and they were fine before 2020. The quality of the coffee is absolutely terrible. The preparation of the coffee is horrid and every order I've had this year is watered down. I've customized it multiple times to ensure that it wasn't on my end. Still terrible. Not sure what happened. Going to get my iced coffee from Great Harvest Bakery now. If I could I rate this a 0 I would. No hate on Dunkin' Donuts in general just this location. Horrible. Staff isn't wearing masks. Go somewhere else. avoid! read more

I really try to avoid this dunkin as much as possible. I was headed to work and needed breakfast and the McDonald's in lorton is under construction and Starbucks was not close enough. Anyways, I go in and no one was in line, now mobile orders were keeping a few member last busy however I was not greeted, no we will be with you in one second not nothing. I am just standing like is it me? I found it real funny an older gentleman walked in about 4 min later and then they wanted to "help me". I gave the guy my order, sausage and cheese croissant no bread. Very clear, he asked me to repeat four times....like what is this persons deal. Long story short another 5min my food is finished they didn't tKe the bread off and my thing is if you couldn't do it just say so it's not that serious. Only reason I gave them 1 star is because the food was hot *shrug* I'm just not used to this service as I frequent starbucks mainly. I will not be back read more

Lady behind the counter was extremely rude! Young man in front of me ordered munchkins and was told to 'step aside'... so he did... then the girl behind the counter asked what type of munchkins the kid wanted the lady said 'well you get what you get when you step away!' YOU TOLD HIM TO STEP AWAY! She was just as rude to me... shouting from the other side of the building 'what do you want Ma'am?!' read more

Very inconsistent and slow. Do not order ahead because your coffee/order will be wrong. I was excited to see this location open. Now I will be happier when they close. I've gotten my coffee numerous times from this location only to drive to another DD to have it replaced at my expense. Sad. read more

I get the same thing from every Dunkin: coffee, cream and caramel swirl. And while it always tastes different (which I don't understand bc they should be using the same number of pumps every where) this location makes it THE BEST. read more