This is the worst Dunkin' Donuts ever. When I visit, I am always served by the same employees who have terrible customer service. I remember a couple weeks ago, the employee got impatient and annoyed that my partner was taking a while to take out his credit card from his wallet (because it was stuck) as this was happening, I caught the worker sucking his teeth and giving us an annoyed look while tapping his fingers as if he wants my partner to hurry up. Then today, I had the worst experience ever. My partner and I ordered at the drive thru and we wanted to cancel our order of iced coffee, we pull up the the window to let the employee know that we wanted to cancel the order and he said, "I already made it. Why don't you pay for it." My partner kindly apologized for the misunderstanding but the employee continued to make side remarks about how it was inconvenient for him. At this point I was completely enraged because the things he was continuously saying were completely rude and unnecessary. After this, the employee gets even more mad at us and insults me. When the employee went back inside and away from the window, I see that him and his coworker were talking about us and the coworker was laughing and looking at me and my partner. When the employee came back to the window, my partner got involved to stand up for me and the employee still continued to be rude towards us. We decided to drive off since we were so appalled by what was happening and as we drove off, he yelled at us saying, "I'll come meet you outside!" After driving away, my partner and I decide to come back in order to get his name so that we can contact a higher management to complain about his actions and terrible customer service. When we walked in the store and tried to get his attention, him and the other worker were completely ignoring us. Once they finally give us their attention, I asked for his name and he refused to give me his name. I asked the manager what the rude employee's name was and he also tried not to give it to me he just kept repeating "No it's okay." He finally told me his name was Nirma or something along those lines. My partner asked if he could apologize to me but he continuously refused. In the end, employee was more apologetic to my partner than he was to me, which I thought was VERY disrespectful since I was the one that took all of the blow. I was not only disrespected as a customer but as a female as well since I felt like he didn't seem to realize that I deserved as much respect as my male partner. This place has lost my business. Im never going here again. I am so fed up with the AWFUL treatment from the same employees. This franchise just needs a whole new line up for employees. read more