Best Dunkin in the city. Emily and Asia make my morning start with a laugh and a smile. Everyone at this is awesome!

Have been to this location before and have not had any issues. I went today for a midday coffee w friends to do some late night work and I think the workers were on drugs. The big red head girl told us midway through ordering that they close at 7...we came in at 6?? We even asked if she wanted us to go somewhere else and responded w a "no that's fine." Ok. Coffee and payment proceeded to take 20 min and the entire time in between I could hear her and the workers scream and yell in the store . I've worked in fast food and service industry and this is just something I would never do or have ever seen from other coworkers lol. Ur paid hourly chill out. read more

This location is very customer focused. The staff here today were very friendly, helpful, and working their butts off! I ordered for dine-in through the app and the food was hot and ready 2 minutes after I walked in. (I ordered from my car in the parking lot!) The food was perfectly prepared and yes, my 2 doughnuts were to die for. This appears to be one of the newer stores with modern decor and was clean and well kept. I will definitely return to the location. read more

This is my go-to Dunkin' Donuts location. The service is always great, and this is more to do with their new drink special. I tried their new Cereal n' Milk Latte, and it was not good at all. I ordered their small and ended up adding an extra espresso shot due to the current reviews claiming it was too sweet. In hopes to mellow the drink out it ended up tasting all wrong. I wasn't picking up on any of the marshmallow-y aftertaste that others have been claiming. There might be a reason for the small only having a single espresso shot. I have heard that the cereal milk itself is delicious, but I wonder why it isn't showing up. I might try it again with the single shot or I might not. The Dunkalatte is definitely way better. read more

They're here! Finally! 1576 West Fifth Avenue, Columbus! So happy to welcome this particular chain to the neighborhood! Early hours every day will make for brewed awakenings! read more

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I was overdue for a good experience at Dunkin, and I finally had one at this location. The staff person who helped me was so great - just upbeat and personable. I walked out with my iced coffee smiling and caffeinated! This location is very clean and has a private parking lot (always a plus in Grandview). read more

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My husband was a little early for work so he dropped in for breakfast this morning. He loves a good vanilla crème filled chocolate donut and was looking forward to that and a breakfast sandwich. He didn't finish the donut because it was old, stale, and barely any filling in it. He did eat the chocolate off the top. Then, he took a couple of bites into his seemingly delicious breakfast sandwich...only to see a long hair sticking out of the egg!!! Needless to say, he did not finish that either. read more

Love this new Dunkin! Will def be a regular here! Service is fast and workers are super nice. And as always, amazing coffee!

If I can put 0 stars I would !! This place is beyond discussing, I ordered a Hot Carmel latte and it tasted like nothing but cleaning supplies and the milk tasted like spoiled milk!!!! This was in the morning time. While I waited for my distasteful latte I went and tried to use the women's restroom, and there was Sh!t all over the toilet!!!!!! Yuck!!! Said absolutely not and left to get my coffee, the lip was dirty as if somebody dropped it on the floor and picked it. I asked for another lid because I don't want to drink out of that, the manager I believe had a nasty attitude!! And you can tell she don't know how to operate her store because the presentation of the store looked A MESS so I asked for a refund and left. My experience was horrible and I do not recommend coming to this filth bucket !!!!!! read more

The staff is always extremely friendly and the store is always very clean! I usually only get an iced coffee but I want to try their food or donuts sometime soon. They are always also super quick which is appreciated this early in the AM. I recommend checking out this Dunkin' if you haven't already! Plenty of parking as well read more

Dunkin' - Iced coffee with oat milk - A plastic cup containing iced coffee with oat milk and ice cubes, with a straw inserted, is positioned on a light-colored table. The background shows the interior of a cafe, including a display case with baked goods and digital menu screens mounted on the wall. Natural light enters through windows, illuminating the scene. - Breakfast & Brunch Near Me - Columbus, Ohio

I've been here only 3 times and each time there was an issue. This morning I ordered a matcha and the worker asked the other work if there is espresso in it. I got a brown matcha because it was full of coffee. I understand making a mistake but not knowing your menu and giving a totally wrong/bad drink is a different story. None of the workers really cared and when I went in to get it fixed the lovely lady upfront fixed it for me. Don't think i'll be going here for drinks anymore read more

This Dunkin' has a nice set up with very clear signage and markings for the drive thru and a small parking lot with entrances and exits on both 5th Ave and North Star. It makes for a very efficient visit to get your coffee and donut fix. When I stopped by, there were a number of cars in the drive thru and no one inside, so I ran in and picked up a couple of glazed donuts and some with chocolate frosting and sprinkles to go. The friendly staff person was kind enough to let me know they still had the chocolate frosted sprinkle ones in the back and to offer to get them for me, as there were only vanilla left in the case. The donuts were much enjoyed! read more

Blandly subpar for the Dunkin experience. That said it gets the job done. First time going to this branch and while service was fast and the employees were quite nice, it definitely left the "I ordered fast food experience. Meh". The layout to get through the drive thru is pretty tedious and not really intuitive (although thankfully there are a few signs); you may have to unnecessarily loop around the building if you come from the W5th entrance. But most importantly what got me was the quality of the food I ordered. I know I shouldn't be expecting gourmet Michelin food, but all the food I received today felt like it was covered in an excess of old grease and had been under a heat lamp too long. Maybe it's because I didn't go during peak hours (around 4pm), but the hash browns lacked crunch (and tasted like they'd been microwaved), and the sourdough sandwich was hard to chew to the point that it felt like I was eating jerky. Everything was neither hot or the usual flavor. Tbh, the texture of the sandwich was what got me. It should be two stars on that alone; but it's fast food so I'll cut it some slack. What can I expect? Generally speaking, all Dunkin place seems to have a little fluctuation in how well they deliver their coffee, and this was quite average; nothing horrendous, but not the perfect balance to write home about. Luckily everything was warm. It's not the worst experience I've ever had, and I did eat everything so that should count for something. But at this price point, and quality - I'd much rather get literally any other fast food and it'd probably taste fresher (... or atleast as fresh as one can get for fast food). I probably won't come back to this branch due to today's experience, but I do appreciate that it's the only DD on this side of town that even has drive thru. read more

I ordered 25 muchkins and they gave me 17. Also I asked for original glazed and they gave me chocolate. They need to focus on the order and get them right because this is a very nice place to have a quick drink and lunch but when your order gets messed up it just ruins the mood for everything. I was very disappointed in them because I have been there three times now and they still keep getting orders wrong. Dunkin, please step up and be consistent. read more

The people here act like a bunch of highschoolers working for the golden arches - lots of screwing around instead of working. You walk in (in the late afternoon) and they are just messing around while the store is dirty, the restrooms are "closed" and that's assuming that the inside is even open. They might have taken it upon themselves to close the inside even though there is no one inside or in the drive-thru. And NOW, the latest thing is that they are OUT OF FOOD. Well... that's what they TELL you. But you can COAX it out of them that no, ACTUALLY, they DO have muffins, bagels, etc. (that they can BEGRUDGINGLY make). And the drink/food that you ordered will then take almost ten minutes to get to you. read more

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Was in town for the MI / OSU football game and waited in the drive thru to get coffee and breakfast. When we got to the window, staff remarked that "they were not taking any food orders." WTF? This was at 6:15 am. Drove to Tim Horton's nearby and was in and out in 5 minutes with everything we wanted. Dunkin used t be good. Lot's of missteps lately. read more

The customer service was awesome and the staff was really nice. Coffee was great too.

Been nice having something close for donuts when I'm craving them. Nice building and the staff is friendly

Ordered 4 iced donuts and they just threw them upside down in a bag now they're all stuck together and a huge mess. I won't be back

As someone who frequents this location often, I will be taking a break from here. I always order online, less room for error. However, the past 3x I have been have been awful. My last visit, not only was my order completely wrong, but the girl was arguing with me about it being correct. She handed me an iced coffee that was as brown as could be. I said it was supposed to have cream in it and she said that it did... she then comes back with the cream added. Gives my boyfriend his and it was also iced coffee... she said that it was cold brew and that is was correct. His was lighter in color than mine and he didn't ask for cream. At this point, we had not only been waiting in the drive thru line for 15 minutes, but were also over the errors and arguing. Upon pulling away, I take a sip of my coffee and there's no vanilla flavoring in it. Just overall frustrating. I filled out a survey asking for someone to contact me and still haven't heard from anyone. It's been over a week. read more

The girls working made our drinks wrong after multiple clarifications, didn't know items on the menu, and put our iced donuts face down in the bag. We were the only ones in line. read more

One of the best staffed Dunkin's I've ever been to. Staff is always cheerful and quick to make your coffee. If you go often enough, they'll be on a first name basis with you. read more

Can't seem to get my order right ever. Every time I go there I ask for a bacon egg and cheese bagel. One time they give me sausage. Another time they only gave me egg and cheese. On top of that the coffee seems to be very low quality there and they always mess those up as well. Don't even bother asking for a flavor shot because they will just give you the wrong one. read more