I just received the worst service imaginable. The manager lady was an arrogant know-nothing and got my order wrong and tried to argue why it wasn't as I expected it to be as I have received my entire life from other Dunkin' Donuts. I had to ask for the second half of my order and to top it off, all of the donuts were old and stale. I understand why this location only has two stars. If you want stale food, lousy service, and an overall bad experience, make sure you visit this location!! read more

Who clean there oven at 12:00 noon. This should be done at night. DONT GO HERE. Very poor management

What is going on with this location? Every single time I come to this place there's something new that's wrong. Whether they can't serve hot food items. They can't serve hot drinks. They're out of ice. They're out of this that and the other and mind you I tend to visit in the morning, right when they open it just feels like there's something always wrong with this location and I'm gonna have to start going to a different Dunkin, which is very disappointing as this one is just down the road from my house. read more

This Dunkin' is located on Old National Highway near the Flat Shoals Road intersection and for the most part is your average DD location. I rarely find myself on Old National, but recently my GPS took me off the interstate and dropped me on Old National in effort to get me to Griffin a little quicker. When that familiar DD sign popped up, I had to swing in real quick to make my drive a little more manageable! Speaking of signs, I will say that this signage and building are hidden a bit by trees/bushes, so my turn in was extra quick as I noticed when I was right up on this place. I swung through the drive thru and ordered a basic Iced Coffee with a splash of skim milk. Service was solid once I received it. I was one of two cars in the drive thru and it took a few moments for anyone to acknowledge and/or take my order. Once they did though the process moved on without issue. While my coffee was not bad, it had way more skim milk than I preferred and asked for. I guess since I can't quantify "a splash" I can't be too upset...but I mean, come on. Overall, I got my iced coffee...so I am a happy camper. If I find myself on Old National again you best believe there is a chance that I will swing back through this location! read more

Worst Dunkin I've ever been to. Not only did they give my order to the wrong person, but then forgot an item that paid for. I ended up waiting over 45 minutes for 2 bagels and cream cheese and a croissant sandwich. 0/10 don't recommend. read more

They never get order right. They don't listen drive through awning is backwards so when it rains the speaker isn't covered. Just a janky spot all around. Everyone needs training. read more

Do not go to this location, it's horrible they never have what I want. I paid in cash one day and they said they do not have any change. This was 10:00 in the morning. read more

This location needs to close down ! It's ALWAYS OUT of something ! And the service is HORRIBLE!!!!!!

Sometimes I envy those who have a neighborhood Dunkin Donuts. They make the perfect cup of traditional coffee. 2 creams 2 sugars please and thank you. This is my first tome visiting Store #350439 and I have been satisfied. Shekia made my coffee perfect! And the young man who took my order helped me in deciding what to get. Sitting in the sun on the patio is nice too. It's clean and inviting. So is the store inside. read more

Dunkin' - Small coffee - 2xcream 2xsugar 5 munchkins- 3xpowered 2xchocolate Total- $priceless - Coffee & Tea Near Me - Atlanta, Georgia

They have gone down very bad and the service sucks . Hire better people the food was burnt and horrible . read more

Dunkin' - could not eat them at all . - Coffee & Tea Near Me - Atlanta, Georgia

DO NOT GO!!! I have had multiple bad experiences at this location. However I recently had an experience where I know for fact, the franchise owners at this location do NOT care about providing any type of customer service. I ordered on my mobile app to pick up inside the store. I get there and had to maneuver they're crowded drive thru... just to be told I couldn't enter. A woman misrepresented herself as a district manager came out 15 mins later. She denied me service because of my anger... understand, I paid for my order before reaching the location. She denied me a refund or my order. I called the police. She lied... about coffee. I called corporate and they state this store is independent franchise. They can't keep staff. There's no management. Its just an awful experience and waste of money. DO NOT GO!!!! I wish I could give zero sta read more

This review is for Quentin (I hope I spelled that right & he sees this one day). I had a very very long day and rent is due again during a pandemic. He gave great customer service, had a warm kind and loving spirit and definitely turned my day around. I don't come here often but when I do I can't wait to see him again! read more

Really bad service. And food was bad too. My bagel sandwich was not even toasted only microwaved

Worst service I received in my life. While I was looking at the menu the server says "don't take too long." There wasn't no else in line but me. Doesn't even look like it's open, it looks abandoned. read more

Food is the same DD, so nothing much to add. Seriously lacking employee training, and this place is going under soon if management isn't doing anything. Went to their drive through at around 11AM. Shouldn't be a busy time but saw 5 cars lined up before the ordering window. Later I found out why. When it was my turn, the female voice from the speaker asked me to wait a minute. So I waited. After about 5~7 minutes of silence, I couldn't bear and spoke up: Me: "Hello?" Staff: "Sorry I forgot about you. How are you doing?" "Um....... hungry?" "Yes. What would you like to order?" So I ordered two Angus steak sandwiches and an iced tea. At pickup window, a female staff asked me to drive ahead into a parking stall and wait for a staff to bring my order out to me. I agreed and pulled forward to a spot. I waited - 10 minutes passed. I waited - 20 minutes passed. And I waited - 30 minutes passed. Then someone came knocking on my car window. Seeing him without my DD order, I asked what he wanted. Me: "How can I help you?" Man: "Hi, I am from Jehovah's Witness. How is your day, sir?" "Fine except this long wait for food" "I am sorry to hear that. Can I offer you this publication for you to read while you wait?" "..... sure, I'll take one." "Thank you, sir. God bless and have a wonderful day." I waited so long in the car, probably radiating emptiness from my eyes, that even a Jehovah's Witness personnel could sense my despair and came to help! God I wish I made that up but I wasn't! Unable to stand it anymore, I left my car and walked in towards the pickup counter: Me: "Excuse me, is my order ready?" Staff: "I'm sorry which order?" "Two Angus steak sandwiches." "Sorry which buns did you say you want?" "WHAT? You haven't started my order yet?!" "I'm sorry sir; we will do it right away..... we only have one ciabatta bun left; can we make the other with croissant?" "...... sure as long as it's quick." Then I waited another 7~8 minutes while holding in my desire of trashing the store, got my order, and drove off. From entering the lot to leaving the lot, it was well-over an hour, and that was by far my longest fast-food drive through experience in my life. Next time, I'd rather drive 20 more minutes to the further DD than coming to this location ever again. read more

Dunkin' - I waited so long for my order, that even a Jehovah Witness' personnel came to the rescue.... - Coffee & Tea Near Me - Atlanta, Georgia

The inside is never open. Customer service is good but sometimes don't have all food.

This is my morning stop before work. I usually go through the drive thru. The customer service is great. My coffee is always fresh and the doughnut holes are too. read more

Dunkin' - the outside of a dunkin donuts restaurant at night - Coffee & Tea Near Me - Atlanta, Georgia

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This is the absolute worst Dunkin' Donuts location. If you don't have a lot of time don't come here. I always have to come back through the drive-through because they either did not make my drink right, give me the correct food order or it's just the order is just wrong with bad service. This is my last visit here. They need to hire more competent people. read more

DO NOT GO!!! I have had multiple bad experiences at this location. However I recently had an experience where I know for fact, the franchise owners at this location do NOT care about providing any type of customer service. I ordered on my mobile app to pick up inside the store. I get there and had to maneuver they're crowded drive thru... just to be told I couldn't enter. A woman misrepresented herself as a district manager came out 15 mins later. She denied me service because of my anger... understand, I paid for my order before reaching the location. She denied me a refund or my order. I called the police. She lied... about coffee. I called corporate and they state this store is independent franchise. They can't keep staff. There's no management. Its just an awful experience and waste of money. DO NOT GO!!!! I wish I could give zero stars read more

I mean. If the speakers are working they are short staffed. Coffee is never made correctly and have the donuts taste stale. Horrible location. read more

The only reason I go is because it's the only coffee place open being that I have to be to work @6 am. When I tell you the service and coffee is terrible it's an understatement and this is coming from someone who isn't a big complainer and barely reviews anything or any place. They don't make the coffee right, They always fill the order incorrectly, you usually have to say hello to get someone on the drive-through speaker instead of being greeted first,they rarely open on time, they're always out of caramel flavor or something essential considering the type of restaurant it is, MANAGEMENT is horrible. I believe the manager is a woman with bright red hair. And even the few times I went on the inside they barely acknowledge you, you have to ask them the status of your coffee. My last strike here was when I placed a mobile order on the way to work and the drive-through line was too long so I went inside the girl looked up my order never said a word and here I am waiting an additional 20 minutes on top of the 20 minutes ago I had already placed an order I had to ask her what was the status on my order which then she tells me the coffee is being made....mind you not one person has asked me what's my name, acknowledged me, knowing I have been there the whole while waiting. I don't have a problem with them hiring the hood crew but new management needs to be in place. My coworkers at my job also have similar complaints about this exact same location. I would say at least 8 out of 10 times my order is wrong, and the service especially the drive-through is extremely slow and they could care less. I have vowed never to go to this location again even though it is the closest and most convenient on my way to work in the mornings. The service is so bad that I go out the way to another location who's management is professional and the store is much better ran, they actually make the orders correct, and the people are better trained in customer service And actually make you feel welcomed! I am pretty sure that if it keeps going in this direction this location on old national will be shut down soon read more

Ok I felt a little daring today leaving the airport to stop at this location. I should have used better judgment going inside instead of the drive through. The three young woman inside were goofing off and one had her pants hanging off her but like a little thug. All of this while customers were there. I won't even tell you the rest, for fear it would bring tears to your eyes. Very unprofessional. Truly they are poorly ran. The two stars was because my chai was correct. It's really sad to see young (AA) people acting so ignorant and with poor work ethic.. read more

Terrible experience. I simply ordered 2 bacon egg and cheese croissants for $5 a medium mocha iced coffee and a small French vanilla coffee. When I arrived at the window the total was way higher then what she said in the drive through. I was charged for two large drinks and was overcharged for the 2 for 5 croissants. When I brought up the issue the employee responded with a disgusting attitude. I was a loyal customer but after this experience I'll take my money elsewhere read more

I wish I could leave a 0 star. Whenever I come to this location closest to me it is because I'm hoping things have improved and I always find further declines. Unprofessional staff, poorly prepared drinks, and that's only if you get past the wait times. After being put on hold several times at the drive through I decided this place no longer deserves my efforts to support and should be shut down as much as I want to see businesses prosper on Old National. SMH read more

I typically love Dunkin Donuts but this one is situated in a impoverished neighborhood where the service is slow, orders are often incomplete and/or incorrect, and cashiers are rude. Customer service at the drive-thru in the morning is not a string suit for this branch. This location is frequently sold out of items, such as coffee rolls and donut fries, and will rudely inform you of such. I ordered a latte one morning and was informed that the location was out of whipped cream. The drive-thru line goes quicjly but there has been several times I have left the location with the incorrect breakfast sandwich, no napkins, burnt hash browns, and coffee made incorrectly. I do not think this location will get any better because of the location and the cashiers lacking basic customer service skills... read more

I go to Dunkin' Donuts every single day. And I have never seen a location literally be out of simple stuff, I couldn't order a frozen coffe because they don't have the cups. Then I couldn't get a caramel coffee because they didn't have caramel, so I settled for hazelnut and THEY DIDNT HAVE THAT EITHER! Every single time I come here I'm leaving with nothing or something I don't even want read more

I've been going to this Dunkin' for years. Today was the last day . I went through the drive thru with employee Mariah who took my order. My total was 13.21 gave the employee 20.21 and never received my cash back. In a hurry I sent my husband to this location to obtain the funds and was told to call corporate. After my daughters graduation i returned and the GM Roshika was awful to a point I became irate and called the police. Don't go here! read more

I was really surprised walking into the restaurant noticing that no one is wearing their masks correctly. This is so uneasy walking in looking at the employees fix coffee, prepare sandwiches etc without the proper protection on their faces. The most popular look was to have the mask on their chin not covering their nose or mouth, the next popular look was to not have one on at all. Although the service was ok I felt as though my safety wasn't. read more

I came at 3pm and the workers were on their phones inside but locked the doors and was telling people they closed. Terrible service.

I try time and time again to give this place a chance but they are ALWAYS out of multiple items - always at the beginning of the week might I add . To the point where I just ask them what DO they have. Customer service is also not the best - the people that work here always have an attitude and are nonchalant. read more

Dunkin Donuts always have great tasting menu items. However, service with a smile would have made my visit a little better. read more

Dunkin' - Coffee & Tea Near Me - Atlanta, Georgia

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If I could do zero stars I would. First we did a door Dash pick up order upon arriving and walking in they asked if we had a door Dash order we said yes they proceeded to hand us a bag without confirming it was even ours. We looked it wasn't the same name so it wasn't our order and told them it wasn't. They then began to tell us that has to be our order because my actual order someone else came in five minutes before us and got our order so our order was already picked up which is impossible we're not even from Atlanta we are from California. They proceeded to lie saying our order was THE EXACT SAME DOWN TO THE DRINK ORDERS, that our names were EXACT same. But they bag they handed me had no sandwiches or drinks? I call bull my last name is not even common with conjunction with my first name not being spelled commonly. We saw the name of the bag they try to hand us yes we had the exact same first letter in our name which is a K but our names were not the same in anyway her name was Kun (something) mine is Kai...so how? Reading is very important learn it. Granted they only placed last initials of our last names so we both had a T as our last name. The lady who took our order took all our drinks which had specific details to them as well as sandwich orders and a 50 count doughnut. The bag the lady took only had a 50 count donut no drinks added. We even showed them a receipt. After the manager came in and they proceeded to talk to us basically trying to tell us the order was already picked up they finally agreed to make us a new order after arguing with us. Horrible customer service how do you just hand someone a bag without confirming it's their order to begin with? They basically handed out a larger order to someone else and they took it gladly apparently because they got more food and drinks and what they originally ordered. We did a pick up order to save time but we ended up being there an extra 30 minutes. This was horrible for us because we already have a big party planned today for our daughter today and had our four month old twins waiting in the car with my mother. The only POSITIVE that came out of this was from the DoorDash company upon me calling while I was there they were able to confirm they handed off our meal to someone else without even verifying, they refunded our meal fully. This Dunkin lost out on some money today basically handing out free food to anyone. Hopefully the manager and her staff learned some manners as to not argue with your customers who are clearly in the right showing you their receipt showing it's not picked up and learned anyone who picks up their order needs to confirm it's theirs with the recipe on their phone. Will never come to this dunkin again. I hope those two women have a bad day. read more

This location literally told me they don't have anyone working in the kitchen. I can't even get my beloved hash browns.... Donuts and COFFEE only.... the ghettooooooo. read more

Spoke with the manager Chris today. No one in this store is wearing a mask properly . No hand washing being done. Very rude employees. Lack of happiness in there jobs. Please hire better . Please trainer for better hygiene read more

The slowest Dunkin' Donuts ever! Been stuck in line for 10 minutes. It's coffee and donuts I'm confused as to why it takes so long.

This is my favorite breakfast restaurant for on the good food. The staff is friendly and helpful. I love their sausage, egg and cheese croissant. All the items on the menu that I have tried were excellent. The flavor ice teas are also excellent. Highly recommend this venue read more

Wack! First no masks being worn at all or properly on face. I'm in the drive thru so I don't notice until after waiting ordering and paying. They tell me they don't make frozen pumpkin spice drinks after I drove three miles for a frozen chai pumpkin spice so I settled for a regular iced coffee with pumpkin spice that tasted like warm flavorless milk. This dunkin sucks! read more

I have iced coffee everyday & during the fall I always have a pumpkin donut/munchkins. This is one of my favorite locations because they always make my iced coffee exactly how I like it & they always have pumpkin munchkins!!! Also the customer service is really good! read more

The staff at this location is always so awesome and fast but they never understand NO CREAM OR SUGAR. I always ask for no cream or sugar and it's always a ton of sugar at the bottom of my cup. read more

Dunkin' Donuts will always be my favorite coffee I don't think it matters where it come from as long as it's fresh.. however I frequent this location often the donuts are always so fresh and the staff are so delightful. There is a smile on your face every time you leave... happy national donut day!! read more