One star is just for their evening crew. So sorry I love the morning crew and actually really love their service and coffee, but the folks that work there in the afternoon have no sense of urgency or service. And apparently there's no afternoon manager to speak to. No wonder they suck so much. Example of their suckiness - ordered on the app, was told to drive up to the window, waited almost ten minutes behind one car, then when I got to the window, the guy goes "what was your drink again?" Like forreal? Then when I told him it was a mobile order he goes "oh yeah we didn't start it yet." Like at least cover up your boo boo with a descent excuse. read more

This location the staff was very friendly, which was a nice change from some other locations. Always nice to have drive thru as option. Food was what is to be expected as with any chain. read more

Worth the wait ... Bread taste very good and fresh!!! I love it! Grand opening as expected very long line but the crew did very good! Despite of everything James follow up my orders ( munchkins) and hold some of my orders as I put some at my car. Thank you! read more

Dunkin' - My weakness - Donuts Near Me - American Canyon, California

Stopped by this am because of the advertisement of the cold Brew coffee for 3 bucks. I'm thinking what a deal... place my order and was given a price of over 4 bucks.. I question the total and was told promotion ended yesterday!!!! But wAit, you have signs all in your drive thru fir the advertisement... was told to read the fine print at the bottom with the dates... yeah ok.. just stop being lazy and remove the signs ... thanks Dunkin'! read more

I live 300 feet away and will probably never go back. I went with a couple friends to get some coffee and donuts. One friend got stale glazed donut holes, the other got a thin mint coffee and blueberry glazed donut holes. The coffee was the only good part of what my friend enjoyed. The blueberry tasted awful, fresh and soft, but artificial and nasty. The bad food was half expected. The scowl from the lady mopping the floor and the frowns of the other women behind the line were also a big warning sign. There was one guy smiling. read more

Went to get some donuts and they suck have no glaze on it never will be back im going to the local donut shop there way better

I can't express with words how excited I am that there are Dunkin' Donuts beginning to make their way to the great state of California. The number here at present must be few indeed, but thankfully I live just down the road from one of them. Dunkin' definitely serves up a cakier donut than their rival Krispy Kreme, which falls perfectly in line with my preference for savory over sweet. I would be sure to order your latte with half the pumps though, unless you're a true sugar enthusiast. The drinks here definitely run sweet. Black coffee is a bit acidic, but that's what I've come to expect. And until I get an ulcer, I won't cease drinking it. As an alternative, you can always get one of the frozen coffee drinks! Be warned that these bad boys pack a nasty calorie count, though. Modify accordingly. Staff here are GREAT! Haven't had bad service even a single time. My only knock is that they don't have soy milk. Only regular and almond. Bummer! Not enough to dock a star, but I did think about it. read more

EveryTime I have come here everything is perfect! Nice employees and Thankfully my orders never get messed up

A crew member Vanessa is extremely RUDE, I asked for a manager and she laughed and stated the manager does work weekends. Management/Corp needs to give their staff. Staff development courses it definitely shows it's lacking by the unprofessionalism. If you hate your job, QUIT don't take it out on customers read more

There's no need to drive 30 miles to get to Nearest Dunkin' Donuts in Walnut Creek. Friendly staff, great location and they do have a drive thru. read more

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I just moved out to this area and being familiar with the Dunkin' in Concord and Walnut Creek (East bay.)I had to rate this Dunkin a 1 star. My son absolutely loves the chocolate frosted donuts , but we tried them at American canyon and they were so disappointing. Barely any frosting . We had never complained about the frosting at the other two locations. Please get it together Dunkin'!!!! Come on now. read more

I became quite obsessed with dunkin because I love the way their coffee tastes. Plus it's an amazing price. However , their drinks are always inconsistent. Sometimes it's too sweet sometimes it's too bitter. I order the same thing every time! Also, sometimes the people at the windows look at you weird. They're not chatty.. at all. However I will continue to come because I like donuts . read more

Very tasty but a little pricey. Dunkin is a popular donut chain and they have a good selection of donuts. However, in Napa, I prefer Happy Donuts. read more

Dunkin' - Tasty - Donuts Near Me - American Canyon, California

America runs on Dunkin.' While the East Coast (especially New England, and one Cape Cod town has 5 of them, contemplating a 6th) has tons of them... they're a rarity here in California. This one, along with the Half Moon Bay one, drew crowds with their fresh donuts and hot coffee. The parking is ample...they share space with a tractor supply store. It's within a distinctly Western locale. I had a Boston creme croissant donut, a Spring donut (green frosting with flower sprinkles), and a cold brew coffee since it was a hot day. A perfect breakfast, tho seating was limited. The service is fast&friendly, and the drive thru was doing a business. One of the few places that makes American Canyon a worthwhile destination.... because it's not Grand. read more

The male staff at the register greeted us right away and was friendly and helpful. We ordered 3 regular coffees and an Americano with heavy cream for me. I guess there is not a self-serve station for cream and sugar because he asked what and how much we wanted to add to the coffees. They really should have one available to their customers who eat/drink there. Seating was modern with lots of outlets and free Wi-Fi. This was the best Americano I've had!!!! Temperature and taste was perfect. Everyone enjoyed their coffees too and didn't need to add more sweeteners or complained of it being overly sweetened. We got 9 different donuts and 10 donut holes ($2 special). I didn't think the donut holes were anything great. It was late afternoon, so pretty much the leftovers of the morning, and they tasted like it. My diabetic boyfriend thought all the donuts he tried were good, so there's that. read more

If I could give these jokers negative stars I would! First of all, 2 coffees, 2 doughnuts and eggs and 1 cheese breakfast sandwich was my order. The little girl manager told the cashier to get back doughnuts from the back, making me think I was getting old doughnuts, let that go. Got my freezer to counter microwave sandwich, meh, what did I expect. Now, when 2 customers that are behind me in line get their coffees before I get my 2 black coffees...I get a little irritated. I have already asked if you were brewing more coffee, giving them the benefit of doubt, but even after the last customer left...I'm like I been in here too long. This older woman who I assume was the store manager should have been tired of me looking at her and asking about 2 freaking cups of coffee. So...by this time I have thrown my receipt away but if course she asks me for it to verify my purchase. I go to the garbage to grab it, give it to her, and she says, ok, make to cups to NO ONE. Look, I could have been back at home by now. I'll just take a refund. You can have all this back especially since you holding you'll weak coffee hostage. You won't have to worry about my nickels anymore. Customer Satisfaction is a must! DUNKING DOUGHNUTS IMPROVE YOUR CUSTOMER SERVICE. read more

Ah, the local donut spot. Always synonymous with good times and the good ol' fashioned sugar rush. Often times, no place can out-do a good mom & pops donut. Certainly, the likes of Krispy Kreme is nowhere as tasty as a locally made donut. However, that doesn't mean commercial donuts have to all be bad. I think Dunkin Donuts is the perfect example of this. Now, the FIRST time I had Dunkin was... not even in this country. Nope. My first Dunkin Donuts were had back in my homeland of the Philippines. Granted, I was not the huge food fan (developed palette, and all) that I am today. But STILL, up to that point I had plenty of local donuts, as well as Krispy Kreme. I KNEW I liked Dunkin better because it just tasted better! I would not have Dunkin again until my friends brought me back a few... ALL THE WAY FROM NEW YORK. I still liked it better than Krispy Kreme. So imagine my excitement when I found out that a DD was going to open up in nearby AmCan (or, Vallejo Jr., as I used to call it.) This DD isn't as big as the Walnut Creek location, but it's not really that big of deal. I usually eat donuts at home anyways. Maybe it's a bit a of a pet peeve, but it's a bit annoying that I can't just list off the donuts I want to order. Each and every time I'm interrupted with "wait sir, how many donuts are you ordering?" Mom & pops donuts (and even KK) don't do that. A minor annoyance. Other than that, it's a very clean and no-nonsense shop, and you can clearly see all of your available donut choices. The donuts here do not disappoint either. If left to my own devices, I'm pretty sure I could kill 2 boxes of munchkins. Additionally, it's one of the only places nearby that sells a decent cronut (especially when ordered much earlier in the day.) No matter what kind of donut you're looking, you can't really go wrong here. You'll even find some varieties that you can't neccessarily find at the local donut haunt. The Reese's PB donut being one of those oh-so-tasty options. Again, commercial donuts are no replacement for the mighty local donut shop. But if you must go the commercial route, you would do no wrong by hitting up DD. read more

10 Star Donuts located in a 5 Star place!!! Worth the drive. Kinda off the beaten path, located behind Taco Bell in American Canyon. The best part of these Donuts, is there is NO TRANs FATS! The Donuts here are definitely different than any other. I treat my family to Donuts about 4 times a year so having a great Donut that doesn't taste lardy(is that a word? You get the meaning) is awesome! Looks like I'll be eating Donuts more than 4 times a year!!!! read more

Thank you for having donut making kit for kids. Check it out! What a great ,happy, fun idea . Made us smile! It's ideas like this that will keep us coming back and supporting businesses like these! A little bit of sunshine ! Thank you Dunkin donuts read more

So shocked to see a Dunkins out here! On my way back to the city from Yountville, I spotted the bright pink and orange colors and knew I had to stop for an iced coffee. Same great service and coffee. Definitely a treat when heading to or from Napa. #PumpkinSpiceSeason read more

Yes, I needed coffee for my drive home from Napa so this place is opened now. Conveniently located right on HWY 29, it is a quick in and out and back on the road. Nice bright interior with a wall of donuts for your pleasure. They also have a drive thru to in case you don't want to get out of your car. Honestly, I've had better donuts but the coffee is pretty good and not overpriced like other competitors. If you're passing through American Canyon, now you have choices of coffee to spend your hard earned dollars. read more

Dunkin' - French Cruller please. - Donuts Near Me - American Canyon, California

I literally waited at the window for seventeen minutes. When the girl finally got to the window she did not even apologize for the long wait. She asked me if I ordered some random thing I didn't even order. Then she handed me a bag telling me they didn't have the sprinkles for the donuts that I ordered. I then had to wait another 5 minutes for my 2 drinks. One of which is only 3 quarters of the way full and takes like straight syrup. Revolting. The donuts were mediocre. Poor customer service. Ugh. Due to the horrible customer service I will not be returning to this location . management needs to get its employees in check. read more

Don't come here two to three hours after their busiest times. 2pm Sunday for example. I got some stale Boston cream. After that point the option to go by there at any point of the day is off the table. But when there are fresh they are amazing. Now if their coffee was significantly cheaper than star bucks I'll go here all the time. I like its location and the drive through makes it easy. You have to try this place at least once but just remember my first paragraph. Otherwise enjoy! read more

Eh pretty disappointed in this place. The donuts are pretty expensive for what u get. I ordered a maple bar and it was barely frosted. It looked terrible. I think they don't put any care into what they are serving. I'll stick with my small business donut shops that actually care about the quality of what they are giving u. There isn't consistency at all here. All donuts should be equal and look the same. Bye Dunkin' Donuts. read more

Dunkin' - The glazed were gooey and dripping and the frosted maple bar was terrible looking. - Donuts Near Me - American Canyon, California

My Mom was there earlier this morning, before 830 am, and asked for bagels. When she asked if they were hot/fresh, and when they were made, they said last night. Why would anyone want to buy a day-old bagel here? Agh. They will make fresh ones if you call in advance, takes about 45 minutes tho read more

Down in Napa from Portland, Oregon with my husband and what an awesome surprise to see a Dunkin open on the west coast!!! The staff was super friendly, store was very clean, more importantly the donuts and coffee were delicious!!! read more

Dunkin' - Iced caramel macchiato - Donuts Near Me - American Canyon, California

I always get fast service here for food and drinks. Donuts selection is always great. I appreciate the workers here has they always get my order right. read more

Line way too long !! For 12pm in the afternoon ! Went in stood in line for like 7mins, then decided to go thru Drive-Thru, I ordered a Mocha and a Donut !! the mocha was HORRIBLE !! Tasted like McDonalds !Never again...The whole set up is Wack , they only had 2 registers with 10 people in there, All crowded doing nothing...It wasn't that bad ! But it could be way better...Who has time to stand in line for some MF"in Donuts ?? #IDONT read more

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Dunkin for the win! Keeping it goin during the lock down! They're quick and speedy, which really helps when I'm running late for work and need my coffee/donut fix fast as possible read more

This Dunkin' Donuts was bad. The hashbrowns were so little, so burnt and just was four little tiny pieces. My friends ordered a drink similar to vanilla bean frappe from Starbucks and it tasted like straight up expired milk with a lot of sugar and just ice chunks. My friend asked for a refund and they told us to get out because we were "interrupting their work." We did nothing but talk while we were on our phones. And Like GORL. YALL just standing there doing nothing cause YALL have no customers. We were interrupting what work? read more

I'm from the East Coast so I know Dunkin Donuts..the American Canyon store absolutely sucks.! It doesn't even taste like a Dunkin Donut..don't think they're following recipe and using cheaper flour...they're donuts are stale, have no taste or texture and a skinny little strip of icing....what a joke...they're coffee is bitter and nasty .. has no flavor..Dunkin Donuts coffee is know for their rich coffee taste..this is like all the oil has been processed out of the bean..corporate should shut this place down...the WORST !! read more

Despite long lines due to a fresh opening, service was speedy. They had a huge variety available despite it being 4pm. My mocha latte tasted great, and the cinnamon powdered munchkins are ridiculously good. Hope everything stays this way! read more

Dunkin' - Donuts Near Me - American Canyon, California

It's Dunkin Donuts. Their hot chocolate is the best. Their donuts make my day. (Don't order their coffee or breakfast sandwiches though) read more

Dunkin' - Donuts Near Me - American Canyon, California

I just think it's severely over-priced. $2.20 for a medium sized cup of coffee? This ain't Philz! This ain't downtown San Francisco. This be Solano County. That be too much! However three stars because the coffee be the bomb tho! read more

I freaking love this place! So glad they decided to open up in this location. No more driving all the way to walnut Creek to get Dunkin donut. Fair price! Good customer service! Friendly employees in the store and they even crack jokes when you're choosing your donuts LOL Nothing can go wrong In this place read more

Just don't use mobile order. Mobile order means re-heat !!! I have been to this store several times but I'm disappointed recently with my mobile order. After I picked up my food, I noticed once I get back home that they did not strictly followed the customize options I made. To make it worst, they change the croissant to bagel and the bagel is old, and hard as wood. It's obvious that it's only reheated and not freshly made. They also didn't include the receipt in the bag which makes you wonder if it all came from various orders which weren't picked-up and they simply re-pack it. I'm just sticking to donuts next time (if I ever give it another chance). read more

I've been waiting to post this to see if the store or corporate was willing to fix this. It's now been over a month with no resolution. I normally don't post reviews like this but this has been the most ridiculous experience I've ever gone through. Went through the drive through early morning February 8th. The wait time was insanely long with only 2 cars in front of me. After pulling up to the window, the employee charged my card and didn't give me a receipt. Didn't say two words to me either. They gave me and charged me for the entirely wrong order. I ordered a cold brew and a breakfast sandwich which should have been about $10. I was charged $21 for a latte and donut holes. Didn't have time to turn around and come back after the long wait as I was on my way to work. I've called the store with no answer. Called corporate 10+ times and each time I get the same "the store will contact you" answer. I received one phone call I couldn't take while I was working. Called back three separate times on three different days with no answer. Last thing I heard was that a corporate supervisor would be calling me within 24 hours to resolve the issue but that was 3/14 and I haven't heard a thing, it's now the 22nd. Don't get me wrong I should have checked the order, but after being in the drive through for 25 minutes I didn't have the time to. Just a warning to everyone out there to check your orders, what you were charged, and not to count on them to fix their mistakes. read more

Coffee is mediocre at best. They (as do all Dunkin stores) use an automated machine to make your lattes. They simply push a button and machine makes your latte. Same machine Krispy Kreme and Mcdonalds uses. Not knowing this I asked for a medium latte with whole milk and add a shot. Clerk (I think it was her first day) was confused about what whole milk is. (Really?) Manger tells her quietly their milk is 2 % whole milk. I spoke up and said to him 2% is not whole milk. I want whole milk He looks at me and says ya, ya, whole milk. When I stepped over to the area to pick up my latte I saw the machine Immediately I knew he lied to me. Not only did I not get whole milk, I did not get an extra shot. Soon Starbucks will be opening up across the parking lot and what little business Dunkin Donuts has, will be gone. read more

Clean, efficient, room to work and the music is not too loud as is most Starbucks. I am a convert and much prefer Dunkin coffee to Starbucks. read more

Dunkin' - Delicious cup of coffee! - Donuts Near Me - American Canyon, California

I ordered a 25-count munchkins, but only received 21. The other time, I ordered two small mocha latte, only got 1 and had to wait for the other one. Both instances were via drive-thru. I don't know what's going on with them, but they used to be better than this. read more