I recently used Arrows Automotive for some maintenance on my car, and the experience was very…read moresmooth overall. The staff was friendly, easy to communicate with, and took the time to clearly explain what needed to be done. The diagnosis was quick, the pricing felt transparent, and there were no unexpected surprises. The work itself was completed efficiently, and my car has been running great since. Professional auto shop that I'd confidently return to and recommend to others.

I called ahead of time regarding air coming out of my tire and I was lowkey freaking out. They told…read moreme a time I could come by later that day and they would check it out. Barely made it there before it got flat, but I did. They checked it out, plugged it, and filled the air back up in the tire. They didn't charge me for the temporary repair, which was really kind of them. Was able to get my tires replaced a few weeks later somewhere else and the plug had no problems until then. Another time I came to get my car serviced, and that also was pretty quick and also went well! Forget how much it was but it was pretty standard compared to other places. I would trust them with any and all of my car service needs!

best place ever to bring your car in. 1.reliable…read more2.fast 3. excellent service 4.fair market prices

Another great oil change service. Thank you! Quick with scheduling and was an hour oil change. Also…read morelet me know I was off the fill to line on my coolant. Great neighborhood auto shop.

I had a good experience at Tomoko Auto Care Center in Seattle…read more They're known for being honest and not trying to sell you a bunch of unnecessary repairs -- the mechanic explained everything clearly and didn't push extra services on me. Locals also say Tony and the team are friendly and fair with pricing, so I felt like I could trust them with my car repairs

Tony is so incredibly helpful, kind and hilarious. You can certainly trust him to tell you when…read moremaintenance or repairs are worth it or not - they won't upsell you and will help you make the right decision. I've trusted him when he said it was in my best interest to say goodbye to my car and he was right. There have been times when Tony was extremely generous with him time over the phone discussing issues - his advice helped me fix these things on my own. And the office will always call you back within 20 minutes just like they claim on the voicemail message. Very impressive for a busy auto shop! Trust Tony and the team at Tomoko!

Paid for an oil change, but got my car back with no oil. Coolant was empty. Brand new battery…read moresomehow drained. Fuse box lid with map is gone. Lids and tops weren't put back. Second opinion technicians diagnosed that their work ('done at point s')is in question. Questioning if the rest of the work I paid for was actually done now after an honest tech looked at it and showed me everything/explained everything. Not to mention the screws of my covers were missing. It is frustrating paying thousands to get my car back with details missing. So on top of paying for work to be done I also have to pay to fix things they didn't put back to keep the car nicely in one piece. Disrespectful shop. I highly recommend going somewhere more transparent honest and respectful. The men here seem to think they are well above women. One of those shops.

I'm not going to lie, I am broke AF. I have a father who have cancer whom I take care of…read morefinancially and medically, a high mortgage I had to take over for him so I have no money to enjoy my hobbies such as camping and fishing. With that said, I called around a lot to get a quote so I can afford brake change so I can drive my father around to doctors appointment and to work as a school teacher. I called at the end of my work day on Friday and spoke with Sun, asking for a quote on brakes and rotors and sun gave me a really reasonable price and told me to come in early next day (today, Saturday) and he will take care of me. So I came at 8:10 from Tacoma and I was quoted a complete different price so I end up doing my rear brakes only as that's my last bit of money until pay day. As I was checking out, I was told they will do test drive and will be back. When I was about to get my keys, they said that I have lights popping up and that they need to reset it cause it was in service mode.... Im still sitting here 30 minutes later and the lights hasn't been reset. Im cautious of what they did to my car. I fear that they may have cause other problems on my car and forcing me to pay for something I didn't cause. I got charge over $200 in labor and only 200 in parts. If I was going to pay this much in labor, I would have ordered the parts myself at whole price and have the dealer installed it for just $60 in labor to install my parts and takes an hour to install at most for them. I tried to support local business that I thought is reasonable but it end up more than dealership. This place may be good for tires and other minor stuffs but for brakes and engine stuffs, I would not take it here.

Incredibly honest, friendly, and helpful people here. The waiting room is also a very comfortable…read moreplace to wait too! Although they weren't able to fix the electrical problem (it ended up being quite complicated), they didn't charge us for a significant amount of diagnosis work and even replaced a fuse to fix the center console charging port for free which was thoughtful. They were incredibly helpful with advice and referrals. Would easily go back again!

bad service never go to him again ,I brought my car for diagnostic I left the car there for…read moreovernight and they didn't do nothing ,they told me I needed to take it to another mechanic or to the dealer what kind of mechanic are they? Never recommend them !

These guys are legit, straight forward, honest pricing and honest work. Did the same brake job for…read more$300 less than local competitors were quoting me. It took an hour longer than expected and he still charged me the same price anyways. Would come back again

They are very professional. They know everything about my car and took good care of it.read more

I came in on a Sunday ( Mother's Day ) since they were the only place open and available to take me…read moreright away. The job was super fast and they kept me updated throughout the whole process. Hung was very quick and communicated very clearly!!!

Excellent customer service.Been bringing all our cars for maintenance and repairs for more than 15…read moreyears.They are honest and upfront about their service.Highly recommended for your car problems and issues.

Danny is a lifesaver! We drove over a screw around Lumen Field and our tire pressure was dropping…read morefast. Danny was able to get us in immediately on a Sunday. We were in and out within 10 minutes! The price was beyond fair. Thank you, Danny!

I called on a SUNDAY AFTERNOON to get my e-brake fixed and Danny had it done by 5pm that day…read more Crazy fast service. Affordable too. This is the same guy that ran the shop at Express Tire and Auto Services on MLK in Columbia City for like, ever. He was always really fair and the service was always fast. Seems like they brought over some of the mechanics from Express Tire also. So glad to see Danny got his own shop. He deserves it. I hope this place sticks around because, even tho it's farther from my house, it will be worth it to come here & know that I'm dealing with a straight shooter.

They worked me in right away and I had two flat tires. Super friendly and helpful. Honest and even…read morehad a waiting room! Yay

Very helpful team and super knowledgeable! Helped me with my tires in a pinch to make sure I was…read moresafe for a long haul trip

Kenny is very helpful and cares. The rest of the employees are also nice and pleasant to work with…read more So far I've gone twice no complaints

I have been to this shop twice, mainly because my brother recommended them and because my regular…read moremechanic (worth his weight in gold) was too busy to take me. The first time I went in for a catalytic converter issue and it took three visits to get it right. They made good on their word--sort of--but it introduced a theme with them that I encountered later: the good cop/bad cop routine between the mechanic, Kenny, and the front desk guy, Wayne. Wayne never seemed to take any accountability, it was always a Kenny thing. That's not what I call accountability. The second, and now last, time I took my car in I had them repair a bunch of things that led to my car stalling in traffic. I dropped 3 thousand dollars on repairs that lasted me 30 miles. The brand new hose to my radiator came off and fouled the motor. Of course, even though they had done all kinds of work on the cars they day before, none of this was their fault. So, to get my car back into drivable condition, it cost me another 4 thousand dollars. Had I known beforehand that I was going to get stuck spending 7 thousand dollars on my car, I would have probably taken a different course. When I took my car to my Real Mechanic, he said that I probably had a legal case against them (though impossible to prosecute) and that my engine "sounded like shit". They said the hose looked large and was probably cranked down too hard, and that was what led to the radiator flange breaking off. Oh, and Lioe's kept my car for three weeks while they were trying to fix it. If I had known that they would take that long (and their communication was terrible) then I would have been out a car just as long as waiting for my Real Mechanic to get me in. At this point I don't trust Lioe's enough to take the car back and have it serviced under warranty, should it have engine troubles. How's that for a spot to be in? They should fix it, but I don't think Kenny is either skilled enough, or scrupulous enough, to properly fix it. Feeling quite burned by the whole experience.