This review is for the service department! All the service advisors on duty, including Heather and Jesus were awesome. I had tried to get tires at another unnamed location. They flaked on me hard. I have a limited amount of time off, and was very upset that my day off was for naught. I called Dublin Mazda Service, was assured that they had the tires I needed. I drove there, was set up correctly, had a loaner, finished up the errands and chores that I had to do that were thrown out of kilter by the flake tire place. Came back, picked up my vehicle, good to go. Each time I use Dublin Mazda's services, I come away impressed, versus some other dealerships. What they say that can do, they can, no excuses, and the words, "Oh, we can't do that", are rarely said. read more

WASTE OF MY TIME. I reached out via the internet asking for a price for a specific model. Salesperson replies (sep 8) and gets the ball rolling, asking for my zip code (I assume for tax purposes when formulating a price?). I give the zip code, but then ... NO RESPONSE. I reach back out, asking for an offer or to pass me on to someone who can help. Instead of an offer, I get this "If you have a quote from another dealership you'd like us to take a look at and try to beat I'd be more than happy to take a look at it.". I am not at the point of trying to get price match, I simply need Dublin Mazda's price, but for some reason they wont give it. The salesperson literally followed up with "We'll pass, thank you."......??? They won't give me a price, but only want to play the price match game? I inquired further, but NO RESPONSE. I called the dealership and was transferred to sales, and it went to voicemail, so I left a voicemail asking for the sales manager. Again, NO RESPONSE. Fast forward to Oct 18, I get a follow up email from the original salesperson asking if I was still in the market for a Mazda and how they could help. I replied that I was, but reminded him to check his email thread/history with me, how he wouldn't give me a price but would only match/beat others. I asked him again, if I could get an offer this time ..... again, NO RESPONSE. Fast forward to Nov 5th, I get a callback from the sales manager there, following up on behalf of the salesperson. He says he's following up from my voicemail from a few days ago, I corrected him that it's been weeks, not days. He tells me he was on vacation. He tells me how great Dublin Mazda is, and how he'll talk to the original salesperson at a later time. Fine, can I get an offer? He directs me to their website for pricing. This is not my first time purchasing a car, I know that advertised prices are not necessarily final prices. I specifically asked him to confirm, whether I worked with a live salesperson or with the internet listed prices, is there any difference? The response then leads to how great Dublin Mazda is, how so many satisfied customers keep coming back, and how the cheapest prices is not always the best offer. He says if I get a price that beats theirs, to come into their dealership with my checkbook and sit down with them to figure something out. This is 2020. All I need is an offer, and I can decide how to move forward with whoever I choose. I explain to him that I am reaching out to multiple dealers, and simply going to show up to the dealer with the best offer/pricing with my money. He interrupts and says something along the lines of "bless you, check our website for prices". So as the sales manager, he is saying the internet pricing is the price I need to refer, yet the original salesperson only wanted to match/beat competing prices? So inconsistent, the process took months to get to this, just an overall waste of my time and horrible customer experience for me. read more

I was shopping desperately for an affordable, reliable vehicle after my Kia SUV was stolen in Oakland (near Lake Merritt). I saw an ad from Dublin Mazda for a 2013 Mini Cooper (my dream car) for a very reasonable price. It's the cutest one (I prefer older models for aesthetics). I made an appointment with Keith (the manager) immediately. The next morning, I met a salesperson named Elvis (!). He was easy to approach and answered my questions in a very low-key manner. The car looked even better than the photos. I did a test drive. The whole transaction went very smoothly. It has been a week since I purchased the Mini, and I am beyond ecstatic! For an older vehicle, the price was a steal, and it had only 70K miles. I took it for a mountainous terrain drive, and the pickup of the engine felt quick and strong. All electronics were intact except for the right front blinker's bulb, which was burned off, and I took care of that on my own (for more serious future problems, I took their recommendation of buying an extra warranty from BMW). Thank you, Elvis and Dublin Mazda, for helping me find my dream car! read more

I had a wonderful experience buying my first car at Dublin Mazda. After car shopping for a few days we were happy to end up here. Right away the atmosphere was different than other dealerships. There was no pressure or judgment at all. Keith M. was an amazing sales representative! He made the entire process painless and enjoyable. Not only did he walk us through every step of the process and answer each question, but he was also personable and kind. I love my new CX-5 and couldn't be happier with the experience! read more

We had a great experience at Ken Harvey's Dublin Mazda. They offered both a very competitive price for trade in and a competitive price on a used vehicle. The process was low stress and low pressure. Ken, the manager, worked with Roger, Product Specialist, did a fantastic job working with us through the details. The end of the deal can be the worst when dealing with the financial closers - but not here. Henry was trustworthy, friendly, and efficient. We Felt like the sale ended prior to this last step which was very nice. Although we are writing this the same day as the transaction, we are confident they will assist us in the future if needed. Thank you Ken Harvey Mazda. read more

First, we arrived prepared - with a car in mind. This is usually half the battle for most. Having used an online service (which directed us to a different dealership for the "best price") our main intention was to simply test drive the Mazda 3 and if we liked it we were to head to a different dealership the following day. MICHAEL BARRILLEAUX, the great; was our sales consultant. He took us on the ABSOLUTE BEST test drive. Literally, he goes the extra mile to really show you what the car can do. Hills, freeway, bumpy road, curves, etc. We did it all. His route is calculated and he knows the product. We decided to negotiate, interested if Dublin Mazda could meet or beat the price we had in mind. We left to think on the deal. Made some calls and test drove another make/model nearby. We found ourselves back at Dublin Mazda 30 min. before closing time. Dublin Mazda wants you, this is the difference. They want your business and not only just to sell a car (while we all know that is the main reason) they want you to COME BACK, to refer others, to leave good reviews - for that I vote, hands down 5 stars. I will go back and I will refer everybody I know. THANK YOU, Big Mike for your candid demeanor and for making financing so painless. THANK YOU, Michael - you were a no pressure sales consultant that truly is looking out for the buyer's best interest. Sorry we came back so late and left SOOO late!!! It was a pleasure to have met you and an absolute pleasure to have you as a sales consultant. Couldn't have asked for anything better! Hope to see you at Dublin Mazda again!! We appreciated Dublin Mazda's willingness to negotiate and their OUTSTANDING customer service. p.s. I also enjoyed unlimited fresh Starbucks brewed coffee and I wanted to go back for more. read more

Dublin Mazda - the BEST! - Car Dealers Near Me - Dublin, California

I don't have much more to add, the service has sucked for a number of years now. I've chosen to go elsewhere in the last couple of years with a couple attempts but because of the lack of service and mostly just never getting a call back (the phone excuse, doesn't answer them not answering the phone, or not ever calling customers back) Again after not getting acknowledgment from your dealership, Yesterday I called the Fremont location and a real person answered the phone and showed exceptional service. I'll be taking my car there next week even though it's out of my way from San Ramon. read more

We worked with Troy Dunlop throughout the entire process and the process was amazing! He was extremely professional, helpful, honest and not pushy at all. I know car buying purchases aren't always a great experience, but this was for me. He worked with me prior to coming and made sure the car I wanted (CX 5) was available in the exact make and model was available when I came in. We got everything done in one afternoon and I happily drove off the lot with exactly what I wanted! John in the finance department was also great and very helpful and friendly. If you are in the market for a car, specifically a Mazda, I highly recommend Troy! read more

Daniel - You Rock! It was such please visiting dublin mazda, you are so informative and welcoming. I truly appreciate the service your provided in my recent experience in dublin mazda. I have not felt obligation to buy at all. People like you make a difference to the dealership. You definitely won my trust and confidence. I definitely recommend Dan for his attention and customer focusing objective. read more

My car buying experience with Keith Morita was awesome! Keith was not pushy at all and very knowledgeable about the cars.

Daniel was great! He took the time to really make sure I was getting the car I wanted with all the features I was looking for and for a good price. So nice to have a car salesman that doesn't act like a stereotypical car salesman... he was nice, honest, friendly, and quick. Process took a while as there was back up with finance department/detailing, so block out several hours if you are planning to get a car. But I am so happy with my new car and with the service from Dan! read more

I went to Dublin from Marin County to look at a 2010 Ford Fusion at Dublin Honda. As I drove into the parking lot of the dealership I saw the car that I originally came to look at being sold to a family of four. I was devastated after coming all this way. I had been reaching cars for months and I thought I found my gem. I guess something better was just around the corner here. Because I ventured off here we thought that we might as well look around at near by dealerships and Mazda was the next one over. We were greeted by a guy named George or Greg (forgive me, I am bad with names). He took me over to see a couple of cars within my price range when out of the corner of my eye I see a 2012 Mazda3i, white with everything I could want in a car. It was a few grand above my price range but we were able to work out a fair deal. They even took my 2005 Ford Mustang with 131160 miles on it and gave me a fair trade in offer. They were professional and not pushy. Overall the staff here is nice and friendly. I would also like to give a shout out to big Mike. He is an interesting fella. read more

Dublin Mazda - 2012 Mazda - Car Dealers Near Me - Dublin, California

I can't say enough on how blessed I am to have found this dealership, it seriously does any and everything it can to accommodate me and my family with an amazing vehicle at an awesome price . I'm currently on my third car from Mazda and only because the vehicles are so awesome. However, even though the sales rep that I worked with moved , that didn't hinder the relationship I have with these awesome people. A special thanks to Keith Morita for all your hard work on getting my family the best deal possible, and for mr. Harvey for making it happen. Btw the dealership is real nice, very comfortable areas to relax if your waiting for service. Thanks again guys , stay awesome!!! read more

Dublin Mazda - Car Dealers Near Me - Dublin, California

Buying a car is never an easy experience, especially if it's your first time. But my boyfriend and I had the best experience by far at Dublin Mazda. We had visited at least 4 other Mazda's in the area before arriving in Dublin (San Jose, Redwood City, Fremont, etc) but as soon as we walked into the Dublin Mazda, we were impressed - by far the best space out of them all. The newly renovated space looks super clean and upscale. All the meeting spaces are glass and there's a nice waiting lounge with drinks and a TV. Troy was our sales rep and he made the whole process super comfortable and efficient. We felt like he took us seriously and was not pushy at all. Upon first walking into the Mazda, we did have to wait about ~20 mins for a sales rep to approach us, which was not a great start. Not really sure why it took so long but it was fairly uncomfortable. Maybe because they're super busy on Saturdays? But then our salesperson, Troy, approached us and from then on, things went uphill from there. He took us out on a quick test drive and after that, we jumped straight into the buying process. The only thing we went in knowing was that we wanted a pre-owned Mazda 3 but other than that, the rest of the car buying process was new to us. Luckily, Troy helped us out by not pressuring us with anything and answering any questions we had. He also was a really easy to talk to guy, so we're glad that in the end, our sale went to him. The negotiation process did take quite a while (about an hour), but in the end I think we were able to settle on something reasonable that both sides were happy with. The one main con I will say is that after the price was decided, the rest of the car buying process took another 7 hours. While part of that time was spent filling out paperwork and dealing with financial tasks (maybe 1-2 hours total), a large portion of that time was also spent waiting (mainly for the finance manager to be ready). This probably was because we went in on a Saturday afternoon but even when we left around 9 PM (the store closes at 7), we noticed at least two other families behind us who were still waiting for their finance appointment. The car process is expected to be long and drawn out, but we were fairly tired by the end. Maybe in the future they could plan to have more finance managers available? We did really appreciate Troy staying behind late for us though to take car of showing us our new car. I will say that the finance manager was a lot more "salesman-y" in that he really seemed to want us to buy an additional warranty, which wasn't as enjoyable of a process as we had with Troy. But in the end we were actually able to get a pretty good deal on a 5-year service package so that was good. I can't say much for the inventory or shape/condition of the cars since I personally know nothing about them (that was my boyfriend's job haha) but in terms of the dealership and service itself, I would rate it a 5/5. We drove around 45 minutes to get here and it was definitely worth it - we will probably even continue to come here for future service apts. Overall, we would definitely recommend checking out this dealership, especially if you already know you are interested in a Mazda. read more

I just really want to shout out Heather from Dublin Mazda. I've always taken my car here for service. I made the mistake of taking it elsewhere. The other shop messed up my car. Luckily, Heather took care of me. She was so empathetic. The customer service and work on my car has always been great, but this whole experience really made me appreciate Mazda so much. read more

The Service department is really good! Heather was wonderful in helping me out with checking in and out. She was warm, efficient, and accommodating. Definitely will be coming back here for routine services. Thanks again!!!! read more

Do yourself a favor and ask for Michael Barrilleaux at Dublin Mazda the next time you're in the market for a car. Michael sold my wife her new 2019 CX-5 and the experience was as good as it gets. He was responsive, honest, kind, and hardworking. When the time came to close the deal, Michael made it happen by price-matching Fremont Mazda's quote as well as price-matching the CarMax quote for our trade-in. Other dealers were $1,000-$2,500 below what CarMax was willing to pay for our trade-in, but Michael matched the CarMax price to make the process as seamless as possible. Everyone at Dublin Mazda stayed well past closing to ensure financing was complete and also took the time to show my wife how to operate all the tech in her new SUV. I will not hesitate to recommend Michael and Dublin Mazda to friends and family looking for a truly wonderful car buying experience. read more

Dublin Mazda - My wife's 2019 CX-5. Thanks, Michael! - Car Dealers Near Me - Dublin, California

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DO NOT COME HERE FOR YOUR SERVICE!!! If I could leave a 0 star review I would. The service department here, specifically Heather Brown, is everything wrong with the car service industry. They took advantage of a young woman who came in for a routine oil change to maintain her new car warranty and did unnecessary service without approval. Over $400 in unnecessary service was charged to us and now Tracy at the front desk is screening our calls and Heather Brown in the service department as well. I will be negatively reviewing every day until I have restitution for this issue. I demand a call back from Service Manager Damon Becerra is conveniently 'out of office' today. read more

Exceptional experience today with Dan Gruen taking care of my daughter. Pleasant, knowledgeable, no pressure. Would definitely recommend working with him. read more

This place makes it really easy to buy a car. This was our third dealership stop of the day and I felt no pressure to buy a car. Elvis was really knowledgeable about the vehicle we were test driving. We ended up buying a car and we were able to negotiate. I got what I believe was a heck of a deal compared to other dealerships that were not negotiating at all. I definitely recommend people to buy their vehicles here read more

If you're looking anywhere else...stop. This place has the best customer service of most anywhere I've ever experienced. I bought the car used from Dublin Mazda a year ago (2017 CX-5 touring) and it's been an amazing vehicle for me. As for the personnel, they are more than awesome. Made sure I was set up to work out of the lobby/lounge with coffee/tea/water and some snack to enjoy during the service. Definitely the most work I've completed while out of the office. The staff is 11/10. The receptionist was super accommodating. The service staff, Sam & Damon specifically, helped me understand the state of the vehicle, made recommendations accordingly and educated me when I had questions about driving function. Lastly, the onsite sales manager Alex check on me several times making sure I was good to go. I was worried about buying a car as it can be intimidating, but I didn't experience any of that. I would highly suggest Dublin Mazda to anyone looking for a great car/experience. Looking forward to my next 15k mile service and having a great whip. read more

Michael B is the salesperson you are looking for We were unhappy with other sales but Michael saved the day We are very happy with our CX-5 read more

Buying a new car is not easy. I went to different dealerships and test drove so many cars and talked to so many sales person and managers. I ended up buying a Mazda CX-5 from this dealership not only because I fell in love with the car but also they have great customer service. The manager Sam and Troy (sales person) were amazingly honest, nice, patient and helpful. I didn't feel rushed into buying a car. He explained everything to me and let me test drive as many car as I asked for. I would give them 10 stars if I had that option. You definitely leave this dealership with a huge smile on your face. read more

Dublin Mazda - Car Dealers Near Me - Dublin, California

Elvis from Dublin Mazda was an absolute pleasure to work with. He made sure to get us the best offer he could on a brand new Mazda CX-5. No pressure tactics, knew his stuff and gave us the best experience I've had to date with buying a car. Would highly recommend. read more

My husband and I walked into Dublin Mazda. We had already visited tons are dealerships where all of the salesman were super nice. In Mazda, the salesmen were standing around talking. About 10mins into us being in there, we still didn't receive a welcome from anyone. I asked if they were on break and they quickly disbursed and said they will get someone to help us. This was weird as the 3 men talking were salesman. Finally one of the 3 men came outside to help us. We let him know we were looking for an suv. While looking at the car, the salesman assumed we were unable to afford the car. I eventually ended up leaving and will be taking my business to Mazda Concord, where I hope they will have better service. read more

I want to recommend Mr. Suman Acharya from Dublin Mazda who assisted us ( myself and one of my friend) recently to take our new CX 5 cars. We had a great experience there with him and his detail explanation fulfilled all of our queries. Specially his excellent attitude and knowledge on Mazda products helped us to select this product. Hence recommending him to all the new buyers who are looking for new car in the market. read more

Dublin Mazda - Mr. Suman Acharya is standing in between us ( two of us purchased Mazda CX-5) - Car Dealers Near Me - Dublin, California

I must say this mazda dealership has very bad customer service with their "service department". They were arrogant and rude. Wanting to charge a $78 fee to activate a feature that only the dealership can do. Also to reprogram a key they wanted to charge $175 to do so. What a rip off! So, if you're looking to do so, go to the DGDG Concord Mazda. They reprogrammed a key for $72 and to activate a feature that only dealership could for FREE! And when talking to the service department they were POSITIVE My vehicle didn't have that feature for that specific year. Maybe you should do your homework mister service department know it all. Will never bring my vehicle to this location ever again. Look elsewhere, find a dealership who knows their products! read more

This is for a maintenance job in 2021. Took my care for oil-change/rotation, etc. and got a 4k bill. Wasn't sure how it was so overpriced. Changing a key fob is $270-300 i think, skipped it, its a crappy piece of plastic, waaay overpriced. Each parts/labor seemed really high, almost felt like these mechanics went to Harvard or something, i mean there's gotta be a reason for so much more. Absolute money drain. Car was so-so, alignment problems returned after a bit of use. Won't return read more

I just purchased a brand new 2013 Mazda 3!! My experience at Dublin Mazda was awesome!! Everyone was extremely helpful, and I felt very comfortable from the moment I walked through the doors! I met Jack Luong first, who was super helpful with any questions that I had and even helped set up my blue tooth! He delivered my car with a full tank of gas, all shined up & ready to go. John Sutfin was very thorough with the financing and documents. Reyes Garcia kept checking up on us to make sure we were happy. The entire experience & process was awesome, no complaints. I've had my car for only 3 days and I absolutely love the way it drives. Great price for my first financed car. Thank you so much Dublin Mazda you guys are great!!!!! :]:]:]:] Maribel Lemus read more

Wow!! Came in for an oil change and car wash today and was so impressed. They were so accommodating, even though I don't drive a Mazda. They paid for a Lyft to take me to the mall to occupy me during my wait. Will definitely be coming back here. Thanks Justin! read more

I purchased a 2022 Mazda CX-5 about 2 weeks ago. I wanted to express my gratitude for how everything was handled from start to finish. I was a little hesitant to go to an auto dealership at first based on previous experiences, which were mostly negative. These past experiences involved long and over complicated deals in which I spent several hours dealing with GM's and salesmen who only cared about getting as much money as possible from clients, often using sales tactics that were deceitful, exhausting and never in the interest of customer care and satisfaction. Well, today Dublin Mazda changed my mind and left me with a wonderful impression about how you do business. From the beginning when I met Daniel I was treated with respect, appreciation and Daniel was very professional. Everything was very clear from the beginning and there were no hidden tricks, tactics or anything negative. Daniel was extremely helpful, friendly, professional and honest. After the test drive we spoke in the office and everything was done efficiently, fair, and customer care oriented. Daniel was extremely helpful and efficient and everything was handled very fast and done the right way. I then met Sam, the general manager, who took his time to make me feel welcomed and that my presence there mattered, even after the deal was already agreed and finalized. Harry, the finance guy, was very friendly, professional and easy going as well. Not once did I feel pressured to sign anything and there was absolutely no pressure to sign up for anything or add any other services to drive the price up. Questions were asked and they listened to my answers and, most importantly, my answers and decisions were respected. I truly appreciate their level of professionalism and customer care and I left the dealership with the most positive impression. Be sure that if I ever purchase another Mazda in the future, Dublin Mazda definitely will have my business. read more

Keith Morita at Dublin Mazda is easily one of the best sales/product specialists we've ever worked with. Friendly and super patient. Had the CX-5 we were interested in ready and clean for us to check out/test drive. While we ended up going with a different SUV from another brand, the decision to switch was difficult as we wished we could've given Keith our business still. To Keith, you were awesome to work with, and I would love to work with you in the future (on a Miata RF please). Anyone who's interested in a Mazda, ask for Keith Morita. He will treat you well no matter the situation. read more

Just ask for Michael - he is down to earth, treats you with respect, and puts absolutely zero pressure on you to make the sale immediately. Highly recommended. read more

We had been working with Michael B. over the phone over the past week and decided we were ready to take a look at what we had been working on. They took a good amount of time working with us yesterday even as the vehicle we were thinking of didn't quite match with some of our "wants.". Although we were very happy with Mike at Winter Honda who helped us with our purchase of the civic, we simply didn't care for the Pilot, Mazda cx9's competitor vehicle. We did quite a bit of work researching the options before coming in and we're very happy we did. Michael B. was a very good sale person, showing various other options and explaining in detail. Alex helped get everything solidified by presenting additional options and crunching numbers to help us look at pros and cons of one versus another. We made a well informed decision and we ended up quite happy with the outcome...a 2019 cx9 Grand Touring. If you're looking to buy a vehicle I highly recommend working with an internet specialist and if you are looking for a Mazda, this family owned dealership is top notch!!! read more

2020 was a very difficult and challenging year! However, despite the challenges, Dublin Mazda went above and beyond to help me make the transition from leasing to purchasing a brand new car. This was my fourth purchase with this great group of guys. Dave Brown, the General Manager, has ALWAYS treated my husband and myself like family. Dave and his team did it again! Even during the most difficult time in my life. My husband and I loved working with Keith Morita. He's the kindest and most genuine person. Even though life threw a huge curve ball at us, working with Keith and Dave made it as smooth as possible. I will NEVER FORGET THEIR LOVE AND KINDNESS they showed to our family at its most difficult time. Thank you Dublin Mazda Family! We will always be grateful! Varleta Family read more

Leased my daughters first car (Mazda cx-9)and i am very pleased with the service and the deal i got. The negotiation was easy since my credit score was high and they had great deals.i ended up paying about $40 more per month than the actual advertising but i still think it is very fare. Also we got 6 months of SERIOUS XM for free! Just ask for Jonathan! read more

This is my second time going to this dealer for my service. Always have a pleasant visit. Staff are very friendly and great customer service. They explained everything plus any additional service needed to be done. I will surely keep coming back here for my car service. Thank you for the great service. 4/12/19 Its always a good service at Mazda of Dublin. Staff are very professional and friendly. I will continue to get my car service at this dealership. read more

I spoke to a couple very pushy passive aggressive people in their servicing department. I had to try really hard to get them to explain to me what their rates are on things that are not full package deals that cost an arm and a leg. So annoyed by it that I decided to go with a different auto servicing place in the area. read more

Update: State General Attorney contacted me. Dave Brown told inspector Harrison of Alameda County that he had never heard of this issue before! Funny! I sent her a copy of Dave Browns response on Yelp and a copy of my BBB letter that states it contacted Dublin Mazda twice and hadn't heard back. She said I have a case but I'd need to go to small claims court. Honestly, I've already wasted enough time at Dublin Mazda dealing with their dirty antics. I don't want to waste more time and money by taking them to small claims court. Inspector Harbison did want to know how things turn out. Dave, I'm waiting for either a call or an email from you. Ask Nick for my info. Hell you can even message me on Yelp. Hope to hear from you soon! James read more

UPDATE: Dave, the Manager of the Dealership reached out in good faith and I have an appointment to replace my broken/cracked new Remotes (2 different 2020 CX-5's, so it appears they will step up to the plate after all. It was a great conversation, and a point of reconciliation was reached. I will update this review again, once the remotes are replaced, and re-programmed, if necessary. Thank you Dave Brown and Dublin Mazda. * * * * * * * * * * * * * I regret that I must add to Dublin Mazda's recent string of ONE-Star reviews, and I rarely give any business that lowest rating. However, my recent communications with their newer manager "Sam" leaves me dumbfounded. First, let's start with the positive. I love Mazda's products generally. I should. I own 3 of them now, having purchased the last 2 new 2020 CX-5's from this dealership, and their above-average sales rep, Erin Vikjord. He's knowledgeable and a very straightforward guy. However, when I went in to the dealership for our first service, late last year, I showed Erin my key fob, that had a cracked shell, on the side, holding the buttons. It cracked in my pocket, simply pressing against my own keys! What? My 2016 Mazda has a very sturdy solid key fob design, almost bullet proof I think, but the latest revision downgrades to a flimsy bulkier fob. He felt bad, of course, and promised that although the part was "back-ordered," (understandable) he would call me. He took a photo of the cracked fob, in fact. So after several months, not have heard from Erin, and his not responding to a few reminder texts and an email too, I reached out to the Sales Manager Ken, whom I had met before, and he was a good accommodating guy. Unfortunately, Ken is gone, and I was patched into Sam. From the beginning of the convo, Sam was oppositional and confrontational. He put me off at first. But left messages later. He wanted me to drive the 35 miles RT to make my case all over again with the Service Manager. For my key fob, and also a second new key fob on the CX-5 my son drives! Same result in 4 months! Cracked from normal use. Sam tried to argue, in a hostile tone, eventually yelling at me, that obviously (sight unseen) since he never heard of this problem before (yeah right) that I must have "dropped the key fob," causing its demise! How ridiculous is that?! As if a brand new key fob on a $35,000 new car is not designed to withstand a drop from 30 inches? Sam eventually devolved into an all-over-the-map approach that "he is not to blame, since he doesn't build the cars." Huh???? Proof of the flimsy design of this fob is (1) it happened twice in the pocket of two separate drivers/customers, and (2) Amazon I find out, now lists dozens of pages of after-market Mazda key-fob (newest version) key fob "protectors." Like an Apple iPhone needs screen protectors?? That's a joke really, but unfortunately quite true. Eventually, Sam hung up on me. He stayed on hook long enough to tell me that sorry key fobs are not warrantied, like the rest of the car, and I would have to buy a replacement (costs hundreds) since it was my fault "obviously." read more