I wish I could leave a 10 star review! Victor Ortiz went above and beyond to assist me today when my car battery died in the parking lot. He patiently took the time to remove and replace the battery, despite my car not making it an easy task for him! I recommend Auto Zone, particularly Victor, for your car needs. read more

This location of AutoZone is located in Rose Pavilion. My bf came here buy some cleaner and a bunch of other items to help me clean and fix my car. After he paid, the employee bagged all of his items, so he thought - he did not notice not everything was in the bag until we were about to clean and fix my car when he got home. It was not even worth going all the way back just for 1 item, even though that was the main thing we needed. We ended up having to put everything away and clean / fix my car another day when he has a chance to go and buy another cleaner from somewhere else. I hope the employees can be more careful with their loyal customers' purchases in the future. read more

For the past 2 years, The AutoZone off of Santa Rita road has been the shitty when it comes to Es to customer service and Online orders. Every time I purchase an item online for store pick up its usually early morning, by 3:30 4pm I still never receive an e-mail that " Your Order Is Ready for Pickup. When I arrive the employees always smell like weed and when high they dont know what the hell they are doing. Today once again my order was not picked or ready, I ordered it early so that It would be there when I arrive, so that it isnt out of stock before I arrive. This needs to improve or why else have the option ordering on-line & GUYS SAVE THE BOMB BAY FOR AFTER WORK.! read more

These guys changed out my battery in 30 mins flat on a holiday weekend Friday night walk-in. Back on the road and headed out of town. Fan for life. Edit: husband also helped. My hero. read more

I walked in everything went smooth, guy came out and welcomed me in. Cole told me which type of oil my bug needs and where I can change it. Definitely will be coming back just felt a little understaffed. read more

By far dealt with the most incompetent employee there named Juanita. Stood around on her phone, I asked for help multiple times and would point into a direction leading me to what I wasn't looking for. I'd come back to ask for actual help and would walk away while being on her phone. I've dealt with her a few times now, but this was the straw that broke the camels back. Why are you working in customer service if you're just going to sit around and not help customers?! read more

Do not go here if you expect competent service. Came here to buy coolant, wasn't sure how much i needed so bought one extra, didn't end up using it. I try returning it but forgot my receipt at home so I called ahead asking if it was possible to get a refund just using my phone number to find the transaction and they said yes. I get there and the guy with painted nails not only moved at the speed of molasses, but told me they could not refund it but instead gave me a store credit card which I did not want because I've had bad experiences here in the first place and didn't want to come back. Black guy with the painted nails said I could come back with the receipt and trade the store credit for a refund which is what I tried today, in which two ladies told me was not possible and showed further incompetence. I feel lied to and this is my last time giving autozone a chance. Waste of my time, and my money, and now I have a card with money on it that I don't need or want to use. read more

Trish was amazing. She replaced my batter and gave me a brand new one when I did not that I had warranty on mine and she helped me for an hour outside in 100 degree weather. Definitely only reason I like this place read more

Went in real quick for their oil and filter deal. *MAKE SURE* You open the cap before you leave the store. I got home, which was 45 mins away (this autozone was near my work) drained the oil and changed the filter. Lowered the car, opened the cap, and lo and behold it was 4 quarts of used oil. Some asshole returned a bottle of mobile 1 0-20 and the . Partiality my fault for not looking, but you'd think it's on the shelf it should be brand new. read more

Carlos is the Man !! Thank you so much for your help. Our car got flat tire on freeway and we decided to go to the nearest autozone and we went to this one. It was just closed but carlos let us get the stuff needed to fix it. Then he helped us to get the AAA as well man.. It was so so helpful of him. Very nice person. Because of him we could get home that night. Awesome person. Thank you again Carlos. We will stop by in the future when we pass by. read more

Today was my first time in this location and I was lucky enough to be helped by Trish. She was extremely helpful. Her cheerful disposition made my day. I will definitely be a returning customer thanks to this visit. read more

Came in at 6:30p and asked to buy a battery for my car with installation. From the jump, he was already rude and said "no, we're not doing any installations right now. We don't do any installations past 7p." Very unapologetic and acting like he had a million things to do in an empty store 2 hours before closing. read more

My car broke down on the freeway and got it towed to this Autozone. Mark helped me pick and replace the alternator. True life saver please support them! read more

My husband was stranded in the damn PARKING LOT because of the absolute incompetence of the people that work here and this store. They told my husband that they can't replace his battery so he was stranded and couldnt leave. They didn't provide any other solution. Tell me why he saw all the employees leave and there's a line of people waiting to be checked out. FORTUNATELY, there was an employee that was NOT CLOCKED IN that happened to be buying something at the time. He ended up helping my husband and everyone else inside. So what I'm hearing is that this employee, on their DAY OFF, not even wearing his uniform, was willing to help customers especially my husband who was stranded in the parking lot thanks to the other employees (who walked out on the job). Kudos to that man. Thank you to Jackson! He really helped us out big time. However this is not going to slide with the rest of the employees or the rest of the company. I don't think HR will like to hear about this. Treat your customers better and hire better workers or treat them better so they don't WALK OUT read more

Carlos and the guys were very helpful and amazing people support there business! Customer service was great!

Knowledgeable and helpful. I'm glad to be a customer of this store. Strongly recommended.

I come here all the time for random auto parts stuff. I still find it amazing that "small" businesses like this are still around with Walmart, Costco, and the internet swallowing them up. I say small only because it is physically small, know that Autozone is a large chain. They are pretty well stocked with all the gadgets and things you need for you car or garage. I was even surprised they had nuts and bolts. Nice to see as sometimes I can get lost in the beheamoth that is Home Depot. Service here is generally pretty good, and prices, although i scosche higher than the other bigger stores, are still pretty reasonable. They good thing at this location is there's tons of parking, and until recently when TJ's moved close, it was kind of a ghost town. read more

I was coming up on 5 years since last changing my battery so I brought my car over to get it tested. Alex helped run a battery test, then suggested that I get it replaced since it was bad. He recommended which battery I should get and helped me install it. They also handle recycling your old battery so you don't have to dispose of it yourself. Quick and easy! read more

Carlos was an absolute delight!! Got the parts and tools needed, car was fixed within an hour! Thank you Carlos for going above and beyond to help my husband- truly made his day so much easier! Lol read more

I went to this store and right away got greeted by some one named Anish, he had great customer service. I was having trouble with my truck battery and he fixed it right away he is very knowledgeable and treated me like family. Because of him I would give this place higher then 5 starts! Thank you Anish! read more

Went to charge battery,was told to wait for like two hours and I will receive a call ...after waiting in a store nearby-had lunch even I was not hungry .never got the call ... Went back to store to find out the lady forgot to charge it and still sitting where I left it What is upsetting is I had a feeling this might happen so I asked her two times can you please make sure to plug it and I offered to carry it to where it will be plugged in and she declined and confirmed I don't have to worry about it Now I had to wait another two hours in 95 degree weather More food I guess to get in AC place read more

Had amazing customer service from David and Tariq! Very helpful and knowledgeable would come back to the store again

- The staff was very helpful and accommodating. - The inside of the store was very clean and organized. - Staff member Carlos was very helpful and funny. - Staff member Peter was especially helpful. Peter helped me immensely with buying and installing a new battery for my vehicle. read more

Great Autoparts store with a friendly and helpful manager. They always have the parts I need and have cool car t-shirts to boot.

Zacky at Auto Zone Auto Parts helped me with parts for my license plate. He went above and better. Zacky super helpful. I recommend going to Auto Zone Auto Parts . Ask for Zacky . read more

I was headed home from San Francisco with my family and got caught in a pretty heavy rainstorm. Our windshield wipers failed. We stopped in to get some new ones. Jarvis came out and helped us put the wipers on in the rain in a matter of seconds. I really appreciate the customer service. It saved us. Thank you so so much. read more

Eugene who I believe is the store manager is the absolute worst at least from my experience. Years ago I had a great experience with him, I always remember good or bad service. But lately he hasn't been the nicest, professional I thought he was. More like a sarcastic, condescending, sob that shouldn't even be working with customers. He just looks like he doesn't want to be where he's at. As a manager YOU are the face of your company, you are the front line. We as customers expect normal service when we give our money to your company that pays YOU! So get your act together, and when customers walk in and ask questions, do your job because next time we can have a discussion in detail with your higher ups, or it can just be me and you even better. Get to work and do your job. read more

Big shout out and thank you to David for helping me with new windshield wipers and fluid. He was so helpful, kind and knowledgeable- what a great young man! read more

My car battery died a couple days ago and unfortunately the handheld jumpstart only started my car for that time being. When I tried starting my car again yesterday, it did not start and so remembering what Autozone said about checking my battery health and charging it for me, I took my battery out and drove there on Easter. These guys were open with limited hours and Pedro went above and beyond to help me with my issue! He mentioned that although my existing battery is 21 (dealership battery), a 26 or 35 would work and coincidentally at the time, they had 35 that was used from a consignment car (pretty much new), so I got an amazing price from the retail price of $239. My old battery wasn't holding any charge anymore, so Pedro lent me their handheld jumpstarter for me to drive my car in. Once I came back with my car and old battery put back in, Pedro brought his tools and the new battery to install complimentary. I was so exhausted from the day, Pedro was such a lifesaver. I highly recommend coming to this Autozone for any of your car needs! read more

AutoZone Auto Parts - Very clean and organized! - Auto Parts & Supplies Near Me - Pleasanton, California

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There was an associate that worked today named David helped change my wiper blades, also got me the best deal and did the washer fluid for me honestly the best customer service. read more

The battery of my car just died, so I stopped by to inquire about my options. New ones are not cheap these days (assuming a quality one), so they recommenced to leave it over night with them to give it a charge and check if it takes it. It did not, so I got a new one for which they had several options. The Platinum option comes with a 3 year warranty. I was hoping for a bit more - but fair enough. The staff has always been very friendly and forthcoming to me, IMO only the prices could be a bit more competitive when compared with other close-by auto stores. read more

Brian was really helpful and changed my windshield wipers quickly and professionally. Brian also answered all my questions and was really Knowledgeable. read more

My son and I grabbed some groceries next door and then stopped by AutoZone to buy a bulb for a blown out taillight. Alex (tall guy with blonde hair) was able to locate the bulb very quickly. He even offered to install it seeing I had a small child with me. Extremely kind and helpful. He installed the bulbs rather quickly even though one of them was a little difficult. Thanks again for your kindness and helpfulness! read more

Writing this on behalf of my girlfriend She would like to like to me to mention that the team member Arnold really went above and beyond when he assisted with finding suitable wheel locks that fit her car and he also installed said wheel locks onto her car. read more

I want to acknowledge Mark who assisted me in purchasing a minI grease gun. I was unsure if it would be the correct tool for my repairs. But he was patient and asked me questions on what I needed the tool for. It was great to have someone who's more familiar with the items they sell in their store. I would have to say it was worth the extra drive from the Livermore store (I live 5 mins away from this one) and get exceptional customer service. High praise to Mark. Thank you. read more

I stopped by here to get new wiper blades and Rain-X to clean my girlfriends car. I was greeted by staff who quickly helped me get exactly what I needed. The store itself also looked very clean inside and well organized. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Pleasanton, California

I came in to return my battery core, i was immediately instructed to put the battery on the counter by Eugene. His tone and attitude was coming across as disrespectful. He was helping another customer, i placed the battery on the counter and proceeded to look around the store for something interesting, Eugene took this as me being impatient and started telling me not to walk around and stand still. I did not say anything or act in anyway to come across as being impatient i was in no rush but not sure why he took it wrong. I felt i was being treated like a little child and i was very offended. read more

I came by for a headlight bulb. Vance greeted me as soon as I walked in and asked if I needed any help. I gave him my car's make, model, and year. He quickly pulled up a number. He walked over the the bulbs section, found it, and handed it to me! Great service. Some how I was upsold some bulb grease for $1.49! read more

AutoZone Auto Parts - Store front - Auto Parts & Supplies Near Me - Pleasanton, California

No one has knowledge on basics of a vehicle, so don't ask for their opinions. I don't believe they know what customer service is, at all. These guys will sell you something you wont need based on their false diagnosis on your car, and god forbid you're there 30 minutes before closing, because once you bought something they will close the register on you and now you're stuck with something you don't end up needing. My mom came in to check what was wrong with her car, the manager told her her battery was bad, made her buy a brand new battery, turns out it wasn't her battery at all, it was the alternator. They closed the register after the transaction and didn't give her the light of day. Gave her such a hard time. I had to travel 1.5hrs to pick her up bring her home, and then bring her back to return the battery, the gentleman who "helped" us gave us the worst attitude ever, at one point after my mom told him the other guy didn't seem to know what he was doing the guy replied to her "well what do you want me to do about it", okay. I will be contacting the Better Business Bureau to spread awareness of how this store lacks customer service and knowledge of the products they sell. read more

I went to get my battery charge and it's an AGM battery they didn't charge it correctly three days later battery still there they didn't charge it half of the young morons don't even know what they're doing they need to rehire or retrain read more