Five-star service from Ramiro at O'Reilly in Dublin. He went above and beyond to help me with my…read moreVolkswagen key issues. His expertise and friendly attitude made a stressful situation much easier. Thank you, Ramiro, for your outstanding support!

The worker Ramiro was very rude over the phone and it continued when I arrived at the store. He…read moreended up just walking out of the store after some point and another worker helped me. But I saw him drinking what looked to be alcohol while there and smoke what smelled like to be weed while in the parking lot. The other worker helped me and she was good help.

I wish I could leave a 10 star review! Victor Ortiz went…read moreabove and beyond to assist me today when my car battery died in the parking lot. He patiently took the time to remove and replace the battery, despite my car not making it an easy task for him! I recommend Auto Zone, particularly Victor, for your car needs.

For the past 2 years, The AutoZone off of Santa Rita road has been the shitty when it comes to…read moreEs to customer service and Online orders. Every time I purchase an item online for store pick up its usually early morning, by 3:30 4pm I still never receive an e-mail that " Your Order Is Ready for Pickup. When I arrive the employees always smell like weed and when high they dont know what the hell they are doing. Today once again my order was not picked or ready, I ordered it early so that It would be there when I arrive, so that it isnt out of stock before I arrive. This needs to improve or why else have the option ordering on-line & GUYS SAVE THE BOMB BAY FOR AFTER WORK.!

I needed to pick up a few quarts of oil, so with some Google searching, Napa Auto had the lowest…read moreprices. This is my first time shopping at this retailer. I usually stop by Monument or O'Riellys closer to me. An employee welcomed me and asked if I needed help. He directed me to the oil. Comparing the grades of oil, I got confused and asked Miles for help. He is fairly new but very knowledgeable. He explained and educated me that there are actually two numbers to consider ie: 15w - 40. Miles also gave me some advice about changing front struts on my car and that I might be able to DIY and avoid mechanic and shop labor costs. I dont know why this store has only a 2.5 Star rating. I've read some of the other Yelper review and I agree to give 5 Stars. Customer service goes a long way with me so thank you for your help Miles.

Ordered a part online, received a call the part is available for pick-up. When I showed up, clerk…read moresaid the part isn't there and in fact they don't order the part until you pay (so why wasn't this mentioned in the call?) but if I pay now, they can have the part in a day or two. So three trips to get a part for an 'online' order. What's that point? Useless. Staff was responsive and friendly though.

This O'Reilly is rough and maybe I am old fashioned but the staff were cursing aloud as if no one…read morewas there. Who was the manager on duty not to hear this? They were talking about Pokémon stuff even...Look ai am ok with cursing but. It in front of customers. The next thing was that everything looked empty...Re-stock instead of talking about Pokémon maybe? It was a totally unprofessional atmosphere and the manager should either be questioned as to why the staff were talking in such a manner as if no customers were there. Price is spot on but just wanted out ASAP...Behavior like that can be contagious!

Parking can be limited especially with the car wash going on. The place is clean and organized…read more Came by to pick up some coolant. They had a good variety to choose from. Was able to find the one I needed. No one was really around to assist but the guy who rang me up was able to help me out.

This auto parts store is different in a good way. The service is way above average and the prices…read moreare extremely competitive. I rarely wait on line and they have a huge inventory of auto parts for domestic and foreign cars.

Loved the fact I found a Die Hard battery. But, ordered…read moreonline. Got a notification my battery was ready for pick up. I pulled my dead battery for the core. Was told when I arrived they could not accept my core for two hours because it was an online order. So had to go back two hours later. No mention of this policy on the site. But I'm sure it is a corporate thing. So not mad at the workers. Just annoying

Great experience yesterday at Monument car parts, San Ramon. I was detailing a clients car and the…read moreclient also wanted me to change out the wiper blades. No probllem as i had done this 50 plus sets before. Well, the normal loop kind it turns out. This 2015 Ford Explorer had a metal nub on the end after I broke off a piece of plastic. I was in Ut-Oh land thinking I broke something. I spent 30 minutes trying to figure out as the rain increased by the minute. Off to Monument with much hope. Deborah, greeted me with a smile as I entered. I said I HOPE you can help. I explained the mid-evil wiper control arm. She removed the normal car install loop part and installed an entire new insert, and pulled out a part of that insert and quietly said its was ready for instal. I was still doubtful of this witchcraft and a happy ending. Deborah came outside and installed the first one explaining each step. She might as well had been speaking Swahili and I would've understood better. Luckily, seeing me deer in the headlight confusion, she also installed the second one. I had bought nothing from the store and she treated me like a Monument highroller. Excellent/outstanding customer service from her. I was beyond fortunate that she had the patience and knowledge to solve my Rubiks cube. This will be my go to place no doubt in the future. ( I'll call first and ask Deborah is working :)). Thank you Deborah for all your help you made me and my Unknowing client very happy. Deborah- 10 out of 10 stars!

Monument Car Parts is a small store on SRVB, near the San Ramon-Danville border. There are lots of…read morebusinesses here for cars in the vicinity: ELease Returns, Gold Coin Car Wash, Wheel Works, America Tires, Oil Changers, and O'Reilly just to name a few. I made a quick stop to replace some windshield wipers, with the rainy season coming. One of my wipers had the rubber layer come loose so it was like a wet noodle flying around. The nice clerk at Monument helped me pick out the right sized wipers based on my car model and then helped teach me how to replace them. It was much easier than I thought - I am normally not handy around cars and its important to get wipers installed correctly. Safety first, right? 5 stars for excellent service that's friendly and quick. I was in and out in like 5 mins with brand new wipers!

The rudest people I've ever met. Honestly the worst experience I've ever had, not just in car…read moreservice, any service i've ever had, this is the most horrible. - the front desk person was VERY impatient. Didn't want to give me any options for the battery I want to replace. Clearly wasn't even in a mood to even talk to customers - i drove up to the auto center, was told to move my car to the main parking lot - later received a txt message saying action required, asking me to call them - Called them but was told they don't know what's happening, asking me to wait - Received a call later saying they can't locate my car. I said it was at the main parking lot but got YELLED at saying I should've parked at the auto center. But they asked me to move my car to the main plot in the first place - Didn't even try to find my car and outright hung up on me I'm at a loss of words. No paying customers deserve such attitude. Please avoid!! For any of the car services you need -- oil change, tire, battery etc. you will be better off elsewhere. Literally anywhere else.

Lazy, lack interest and now I don't trust…read more I wanted an oil change and tire rotation. I doubt they were planning to do any! I was watching them from beginning as I was waiting for it to be done ASAP. The person who supposes to rotate the tires did not rotate was parking the car but as soon as he noticed me he pulled back the car into the service center (yes there were no other car) and started working on tire rotation. Super slow work. It's been 2hrs my car is inside. I am waiting. I want to know how they work on my car. I am kind of losing trust on these guys. If I know the name I will add it to the review. Thank you. Q

I came in around 5:30pm on a Sunday to get my battery and alternator tested. Angelo helped me right…read moreaway, ran the test quickly, and confirmed my battery needed replacing. He walked me through the options, grabbed the one I chose, and swapped it out promptly. While I was there I also realized one headlight was out. Angelo had Mohamed help me find what I needed, and then Angelo stepped back in to help install the headlights once he finished with another customer. Super efficient, professional, and genuinely helpful. I really appreciated the teamwork.

This is a solid location. Everything you would expect and the customer service is great. Plenty of…read morefree parking.

Friendly staff, Johnathon is particularly helpful and does a great job. Use them for all my auto…read moreneeds.

Two years ago I bought a premium battery from O'Reilly Auto Parts. Two weeks ago my car wouldn't…read morestart in the morning. Later when it was warmer it did start. This pattern repeated for several days. I asked ChatGPT what the problem was. "It is probably the battery," was the response. I asked Google Gemini. "It is probably the battery," was the reply. I took my car to O"Reilly Auto Parts. "Your battery is perfectly fine," they said. I asked them what the problem could be. "We don't know, but it is not your battery," they replied. I went to a mechanic. "You have a bad battery," he said. He replaced the battery and the problem was solved. Why did O'Reilly not tell me battery was bad? Because the battery was under warranty and they would have had to replace it. You have been warned. Stay away from the O'Reilly crooks. They have bad batteries and bad warranties.

Milo is the man. He knows 10x more than all Autozone and Orielly employee combined. Monument has a…read morevast supply of parts throughout their stores. Pricing is fair and did I mention Milo is an ace parts guy. We need more like him. It's really hard to find a parts guy that knows what they are talking about.

I would give 10 stars if I could. I was a stranded female in need of help and Julian and Rob were…read morerockstars. They went above and beyond to help me out. I am highly impressed with their customer service, professionalism, and willingness to go out of their way for me. I can't thank them enough. I highly recommend Monument Car Parts for your needs. They treat their customers wonderfully.