Update: I was in the area and I needed to figure out a somewhat tricky repair. I was helped by an…read moreassociate, Dave, who was very friendly and helped me brainstorm some solutions. I ended up with a sound plan and the supplies to put it into action. The checkout process was smooth and fast. Overall, it was much better than my last experience.

I've visited this location twice in the past two days and had negative interactions both times with…read morean employee named Lily. She was unhelpful, dismissive, and displayed a poor attitude -- not only toward customers but also toward her coworkers. That kind of environment is noticeable and reflects poorly on the store. Customer service is what separates Ace Hardware from larger chains. If management wants to remain competitive, additional training and oversight may be necessary. I'm sharing this feedback in hopes that it leads to improvement.

laura was very helpful when i was picking out paint, she was very knowledgeable, and made the whole…read moreprocess super easy and quick. i def appreciated all her hard work 10 outta 10.

Okay, this place is MASSIVE! And I walked away broke! I spent way too much for a "Oh I just need…read moresoil" visit! THANKS ACE! I do not regret it. I grabbed 4 different types of jasmine, some beautiful lavender bushes and gorgeous Calla Lillies, my work balcony smells amazing now when I am enjoying my morning coffee and my end of day meditation moment! Did I mention, everyone was friendly, helpful, passionate and BOY can they upsell

You just can't beat ACE hardware. Stopped by for some screws and fasteners. Was greeted upon entry…read more I looked a little lost walking around and a worker in a cowboy hat came by and asked if I needed help. Took me to the right isle and showed me the exact product I needed. Ace just has such a good standard and good training practices. Its employees ALWAYS know what they're doing and seem to enjoy their job. Kudos to the dude in the cowboy hat. Sadly I didn't read his name tag.

Went in this morning for a very specific item. I was greeted by a very friendly employee at the…read moreregister who pointed me to the right aisle and told me she'd call someone over to help. Jay, the supervisor on duty, met me in the aisle and helped me troubleshoot my issue. He showed me a few different options and ultimately found me the perfect item for my project. Both employees were incredibly friendly and helpful. Love coming to this store!

Such a great experience! Everyone was kind and super helpful. Darren helped us find the tools we…read moreneeded, and the lady in the garden section was so sweet. The other employees we met were wonderful too (I just didn't catch their names). Like another reviewer wrote: "they deserve all the good things in the world." Our girls and dog had fun too--we had no idea Ace sold toys. We somehow left with Noise Putty and a salted butter squishie.

If I could give 10 out of 5 stars, I would! The people there are so friendly! I literally just left…read morethe store 5 minutes ago but was so marked by their kindness that I had to leave a review immediately. I'm sad I forgot the three men's names that spoke to us, but I am very grateful for how kind and helpful they were. They deserve all the good things in the world.

I went to Dales to get an attachment for my kitchen faucet and heard that Dale's values their…read moreCustomer Service. I walked over to the plumbing dept where they had the parts but couldn't find an associate to help me. I then went to customer service and she told me to wait by that dept and she'll call a representative to come over. 15 mins later still no one. Went back to customer service and she was on the phone and never acknowledged me so I left.

This place is my joie de vivre. I even have the sweater…read more The plant section is a Union City oasis. A slice of Eden. I love getting my perennial flowers here, lots of rare stuff that you can't find at most nurseries. I got my jasmine, fuschia, lavender, salvia, petunias, nemesia, zinnias, and cosmos here. They have lots of unusual colors. Tomatoes are $3 most of the time. Strawberries come in a prolific 6 pack. Thai chili and basil can be found here too, as well as okra and other harder to find veggies. Seed selection is the best. This was my year for planting from seed and the basil seeds I got from dales produced spicy sprouts that are so much more fragrant than that at the grocery store. Staff is welcoming and extremely chill as I tend to browse here for hours! Price point is lower than most specialty nurseries while providing a world class selection.

We visited Home Depot to shop for window shades and curtains and were pleased with the variety of…read moreoptions available. One thing I appreciate about Home Depot is that they often have great online deals, which adds to the overall value. The main area for improvement is customer service. We had to approach several employees before finding someone who could assist us, which made the shopping experience less convenient. What really stands out about this location is the monthly kids' workshops. They provide a fun opportunity for families to spend time together while helping children learn new skills and build confidence through hands-on projects.

Big selection. Inaccurate prices…read more I enjoy wandering around and seeing the selection of plants in the nursery. Today to my surprise, I found a great deal on little totes. Of course, at the cash register. It turned out to not be such a big deal as they charged me 25% than the shelf price. They corrected it of course, but it is annoying that I have to be so vigilant.

Shout out to VJ for his great customer service. I was purchasing a wall hanger that was marked…read more$19.98 at the isle it was located in but was registered as $27.98 at the checkout. Fortunately I had taken a photo for Yelp and showed it to VJ. He was able to correct the mistake and charge me the advertised price. I was a long time customer of the competitor but prefer Lowe's for their customer service and quality of their products. I also found a great a great value on a new jacket for my dog Lola.

Extremely disappointing kitchen remodel experience with Lowe's. Our cabinets arrived damaged,…read morecausing more than six weeks of delays and holding up the countertops, flooring, and entire project. The installation was also poorly managed. Screws were too short for the handles (what installation company doesn't have screws?), handles were left off, and no one told us this so we could purchase them while they were still there. We had to constantly follow up, coordinate the different parties, and push to get work completed. There was very little accountability or meaningful customer support. Based on my experience, I would not recommend Lowe's for a cabinet remodeling project. Once you purchase from them, if there is anything wrong with the cabinets, you're screwed. There is no expediting. It takes weeks to get on the installation schedule.

Been coming here for years to get random things and materials for small projects around the house…read more Always been a really well organized store, phenomenal customer service, and the people working here are all extremely nice and caring. Great job Richert!

Had a pleasant experience today when picking up some salt pellets during lunch time. In and out…read morewithin 15 minutes. Service was quick and thank you to the staff who helped me load six 40lbs salt pellets Diamond Crystal bright & soft($8.99) to my car. Also I have their rewards app so I was able to use a $10 coupon off over $50 spending. Without the coupon, their regular retail price $8.99 is a bit more costly than Home Depot $6.73 per pack (bulk price -6packs or more or $7.48 regular price) but with the coupon it offsets the large price gap. I am paying about $4 more than Home Depot but I think about the time I save for check out and I won't need to do the heavy lifting all by myself. Their service speed really helps when you know you can make a quick stop to get things done in a short amount of time. I hope ACE can think about offering bulk pricing on sale pellets in the future so their price is more comparable to Home Depot. I also noticed that they now got pies by the entrance! I know where to get some pies the next time I crave for it.