Dropped in to get some paint and received some great advice on types of paint to use for my…read moreproject. Will definitely return based on quality of paint and customer service.

Needed some touch up paint which they made but only in a gallon can. I would have liked a quart…read morebut they don't do that anymore . They had everything I needed so I'm glad they are here.

I can't say enough good things about Linda and Eli at the Benjamin Moore paint store in Dublin…read more Every single visit feels less like a transaction and more like catching up with trusted experts who genuinely care about helping you get things right. From the moment you walk in, they're always friendly, welcoming, and ready to listen. They don't rush you, don't talk over you, and never make you feel like you should already know everything about paint (because most of us don't). Instead, they ask thoughtful questions about the project, the space, the lighting, and even how the room will be used -- details that make a huge difference in the final result. What really sets Linda and Eli apart is their advice and support. I've come in with vague ideas like, "I want something warm but not yellow" or "I need white, but not hospital white", and somehow they translate that into the perfect recommendation. They'll pull multiple samples, explain undertones, compare finishes, and even warn you about colors that might look great on a swatch but won't behave the same way once they're on the wall. They also excel in situations where a paint store rep truly proves their value: When you're repainting a room and need to match an old color that's faded over time When you're stuck between finishes and need to know what will actually hold up to kids, pets, or heavy traffic When a contractor is waiting and you need the right product fast, without costly mistakes When lighting changes everything and you need guidance on how colors look in natural vs. artificial light When you realize mid-project that something isn't working and you need a smart, calm solution, not guesswork Linda and Eli handle all of that with patience and confidence. They explain why a product works, not just what to buy. That level of knowledge builds trust, and it shows they truly stand behind what they recommend. It's rare to find people who combine deep expertise with kindness and approachability, but they do it effortlessly. Because of them, painting projects feel less stressful and more enjoyable -- and the results always turn out better than expected. If you're looking for a paint store where the staff genuinely wants you to succeed, this is it. Linda and Eli are the reason I'll keep coming back, and the reason I recommend the Benjamin Moore Dublin store to anyone who wants great results without the guesswork. Highly recommend -- every time.

I've always loved Benjamin Moore in Dublin, but after being treated rudely by Elaine, the "color…read moreconsultant" who insisted that all the paints she showed me are warm whites and "whites don't have undertones" - I realized she is not a color consultant. She is fast talking, curt, annoyed when you ask questions she can't answer, and was quick to pull out a color and say, "Use this one" without ever asking any pertinent questions. Really, it matters if you have a southern facing room or a northern facing room...paint represents differently in different rooms. She clearly knew none of this and was annoyed that I asked the RGB of their Swiss Coffee..she continued to insist that whites don't have undertones. When she finally asked the man at the front desk for the RGB, she rolled her eyes and threw her hand up like she was in disbelief I would ask that question. In reality, any color consultant should know that RGB is the red, green, and blue that is used to make a color, and helps to decipher a paint's undertones. Honestly, if she didn't know I wouldn't have cared, but she was hostile and curt, and seemed like someone in a rush; someone I would expect to be on commission in a shopping mall. I did call the manager and he was very apologetic and professional. However, I've decided not to go back, as there are many paint stores in the Bay Area where color consultants are welcoming, engaging, and don't act hostile toward the customers.

This was once my favorite togo place to get all my paints but won't be anymore because of an…read moreunhelpful and rudest worker at this location. I wished I gotten his name, I will soon yet this fella looks obviously out of shape, heavyset guy, appears to be going bald soon, he looks more busy trying to hit on a younger female co-worker, he was deliberately super unfriendly and bitter about something for certain. This place isn't recommended and Home Depot nearby was 101% friendlier and found out a lot less costly was exactly where I went immediately after with ease.

Not knowing anything about paint I consulted with Jasmine who was very helpful, friendly and…read morepatient with me. She went above and beyond in helping me by carrying my paint to the car and giving me so much information about paint. What an excellent employee!!! Thank you Jasmine!

The employees are always curtious. I really am upset…read morehow the management treated my return issue. I purchased 4 items on clearance, when I went to return one item, THEY SAID I COULDN'T, it's on clearance. I mentioned that there was no signage stating that items were not refundable, nor did the cashier mention it!! They (mngmt) said I should have known - - REALLY!!??? Totally rude AND wrong. They then stated that it is written on the bottom of my receipt... So that would be after I purchased it, I could see that it's not returnable, is that where they tell me that I can't return it????!! It's wrong of them. But for you who are reading this, apparently if it has a black dot on the UPC code it's not returnable - choose wisely.

Very happy Dublin has a nice hardware store like this Ace Hardware. They have a nice selection of…read morevarious items and helpful employees. Vastly knowledgeable over the people at what I like to call Home CheapO. It's nice when the employees of a store know where to point too, instead of of the common HD employee response of " this is not my department ".

Very professional and very friendly. So much to close from. Thousands of paint colors and many…read moredifferent paints available

Beautiful paint covers like velvet. Staff always helpful particularly like working with Kyle…read more On trend color, selection and far and away better than buying paint at a big box store. It just is a completely different product. If you want your paint to look like it is part of the structure and not just laying on top of it then you want to go with a higher quality paint like a Sherwin Williams. Somebody in our family is a professional painter, and this is the only paint they like to work with for ease of application and durability. Keep an eye out for sherwins quarterly sales... brings the price point to beat box stores. And... there is just no comparison when it comes to quality. So much of painting is the labor cost. It doesn't make any sense to skimp on product! Pro tip : always do a patch test on the wall to see how the color dries and looks in different light as the day turns to night. Much cheaper than having to change color midway through a job. ;) Happy refresh!

I went in and wanted to get some paint samples. No one in the store and the salesperson was eating…read more She seemed irritated that I was there and wasn't friendly at all. It was quite akward and I made an excuse and left. A very odd experience. I am going to be painting the interior of my house next month and will definitely not be purchasing my paint here.

I have always bought our paint here. Love shopping Danville businesses and supporting small. But…read moretoday my experience here was appalling and offensive! The woman was rude, short and completely lacked customer service. She was put out with my questions and wasn't willing to "problem solve". As she walked away she said to the air " I don't know why I get so angry with this place and people". Her co worker asked what?? And she said oh I'm just talking to myself. I was at least 30 feet away and could hear her perfectly. There are other great Benjamin Moore retailers in Alamo and Dublin. I will be taking my business there! Do yourself a favor and avoid this place. Not the same owners and NOT the same business values

Thanks to Alexa, the inside of my house looks amazing! She went above and beyond and she was sweet…read moreenough to have it delivered to my house! She's very kind and personable, and I appreciate the help that she gave me and her patience, especially with my indecisiveness of trying to pick colors. When I'm ready to paint the outside of my house best believe I'm going to Alexa in San Ramon! Thank you for all your help and knowledge!

Excited we had a new paint store since Kelly Moore pulled out. I had called for days to see when I…read morecould drop them off. After a few days, I was told they had capacity today so i went in. Headed over the afternoon and an older guy came out with a frown as he saw my paint cans from another retailer. He was agitated from the start and claimed one on the cans were dry. There was 10% left and I insisted there was paint. He then argues that it's dry. I urged him to open it up if he would like. He then refused to take another can be she the lid wasn't sealed to his liking. He then goes on a power trip and says I'll do it for you this time for one of the cans even though there is paint. Why would I bring the can over if it was empty? Totally unnecessary and unprofessional. I'll buy my paint elsewhere if customer service is like this. I wonder if he speaks to men like this or just women. Already poor service and they just opened. Pass for your paint needs.

RAVE! We just went into the Benjamin Moore store in Spring town and the staff were fantastic. We…read morenever knew that Creative Paint is actually Benjamin Moore! We always used Kelly-Moore in the past and since it closed we needed to find a new place to buy our paint. Thank you Michael, Rich and John for all of your help! Fantastic Paint store!

I've gone to this business twice. All I needed was a quart of paint, nothing large. Both times I…read morewent to this store, the customer service has been rude and atrocious. There is an older woman who wears glasses, who is behind the counter. Both times I have gone there, it seems like she is irritated with an annoyed, very unpleasant looking face. While the actual paint may be of good quality, unfortunately, the people working there do not measure up, particularly the woman noted above.

Your service & kindness are greatly appreciated. I came in with my granddaughter for a project…read more.. was a little upset but left with a grin on her face after sales associate KM - Alampkins (sp) gave us a great deal. I was also looking for a place to recycle a few left over cans of paint & I was able to do it there too... Again, a pleasant experience. Thank you very much, Anna

I called about their masks because of the wild fires, Angelo picked up and even though they ran out…read moreof the free masks which was a little disappointing the interaction was very positive. This man provided AMAZING customer service and we ended the call on a positive note. And he has a radio voice lol I'll probably go and buy paint supplies from them from now on because of this interaction.

The staff at the Hayward store are very helpful & knowledgeable. I brought in a color to match…read morefrom another paint store, and Charles was so patient trying multiple times to get the right color mix. The match turned out great thanks to Charles creativity and persistence. Thank you Charles and assistant manager Raymond.

Excellent service! Thank you so much for making this so easy for our family to pick colors and…read morecheck out, all within 30 minutes. They even delivered it to my car so we didn't have to lift a finger. I also appreciated how helpful they were in measuring how much paint we would need for our project.