I rarely rarely give zero or no stars to any businesses unless it's so bad that I have no choice except to yelp and send a letter to headquarters. This is to the snarky young chick with glasses that mixed my paint and was not even close to the original color after I painted the wall. I understand you hate your job and you mix paint, but word of advice on simple 101 customer service, show some empathy and let's solve the problem vs arguing with a customer why the color is way off. No need to talk over me and ramble on why the paint is off with your snarky tone. Worse customer service and I would never use this store again. Hope your manager or corporate reads this and offer you customer service classes. Called Pleasanton and Livermore and they calmly stated the paint process and stated 'come in and let's remix it again'. All I wanted to hear.. read more

I didn't think finding a stain color for the top of our farmhouse table would be so difficult. After two hardware stores (Home Depot and OSH both carried Min Wax only) we went here and found the warm grey color I was looking for. Love the color, they mix it just like paint. The employee who sold it to us gave us a discount...much appreciated!! Can't wait for the refreshed color palette...will be perfect with the black legs and skirt, and the grey and white kitchen. read more

I was in need of finding a matching stain for my front door. The staff is very patient in explaining the various options. Friendly and courteous! read more

The lady managing the store was extremely rude and condescending. I just looked at some of the other reviews on here and it looks like this is a pattern with her. Sherwin Williams, your brand is not being represented well! This young lady (with glasses) obviously lacks customer service skills and has offended several others including myself (as of today). People like this have a choice to be in customer service and she doesn't seem like she is cut out for this gig. When I asked for the store manager, she said she was the store manager! It baffles me how you keep customers at this rate. She did eventually apologize as I was walking out the store but it was too late. As a store manager, she should know better. My advice to her: start working on your customer 101 ASAP if you want to continue being in this line of work. I understand that we all make mistakes but I just hope you learn from yours. read more

Sherwin Williams has lost my business forever! I have painted two houses with almost all Sherwin-Williams paint. Our first house in San Diego and our second house in New Jersey. Both locations were really helpful and I was able to color match and find the perfect solutions. So it was only natural I would go to Sherwin-Williams again when painting our house here in Danville. I walked in at 11:30 on a Friday morning. I was the only person in the store. I saw the girl behind the counter and could tell right away, that this was not going to be a great visit. This girl looked pissed off, bored, and definitely NOT interested in helping. So I turn on my most cheerful voice, say "Hiiii" while walking up with the pillow from my daughter's bed. You see, she wants to paint her room hot pink and lime green...and well I'm all for expressing yourself but I would prefer not to want to gouge my eyes out every time I step into her room, all of this I relayed to the sour puss behind the counter. She lets out a loud sigh and says, "well I can show you were our colors are. But what we have is what we have. You just have to hold it up and see if you like it." I'm not blind...i can see the giant color display, I was hoping for some help and opinions....but it was obvious I wasn't going to get it. So she pointed me to the colors, walked back behind the desk with her disgusted look and continued to ignore me. I then asked if I could get sample sizes and she said, "ya, but it's our cheap nasty primer paint, so it's not good quality so it's only $5"...uhhh...I'd kind of like to know how this is going to look on the walls...i don't want "cheap nasty primer paint" that been colored!!! I then ask her if she thinks there is a lighting in the store I should use to get a true idea of the color and she replies, "All our lighting sucks" and walks away. I mean, she was just not going to help me, no matter how hard I tried. So I just left...and drove straight to Benjamin Moore in Danville where I had an excellent experience. This girl completely drove me out of Sherwin-Williams into the arms of Benjamin Moore and now I'm never coming back. read more

Great place to buy good quality paint! - They sell their own paint as well as other brand names. - Been here 3 times - and every time was quickly greeted within minutes. - Better quality paint here than the big box stores. - paint was made within minutes of ordering...did not have to wait at all. Buys: 2 gallons of paint (1 flat, 1 eggshell) Paint color exactly like the color sample...no complaints. customer service: Awesome! Nathan was very helpful, knowledgable, friendly, patient, and approachable. He answered all my rookie painting questions - explaining to me the difference between flat, low luster, and gloss paints. I left the store each time with more understand about the types offered. Thanks dude! I would recommend buying your paint at this store! read more

I would really expect their employee Dareck to wear mask in this pandemic . How can he be in customer service, comes so close while helping out in selecting paint cards and not wear mask . That is such a negligence in this pandemic . How can store owner allow that. Unbelievable that it's happening in heart of Dublin San Ramon . Went there twice in last 3 weeks..no sign that he cared about wearing mask . Can somebody tell him before he makes some old and vulnerables sick? read more

I just needed to buy a small can of paint to paint my Grand daughter's closet-cabinet doors. Edwin was great in assisting me with what I needed for my small job. He answered all my questions and was super nice. read more

I needed to match a paint perfectly for a few touch ups in a rental property. The employees were very professional and were able to match the color perfect. I would highly recommend this store for all your painting needs. read more

Brandon was so helpful and professional. He really was the reason that I decided 100% to go with this brand. The quality of the pain is amazing but I was still not sure between this and BM. Brandon gave me such great customer service that I was sold! Thank you again read more

Was working in the areas and needed to pick up some paint. I called this store before leaving the job to make sure the paint I needed was in stock. I received excellent service they had everything I needed and the guys had it ready for me before I got to the store. I was in and out in a matter of 10 minutes. Which is great for contractors since time is money. I will for sure be back when I'm in the area. read more

This is a really small, dingy store. A new store is opening near Home Depot on Johnson that will be much brighter and shinier. No matter how the store looks, the staff are awesome. The lovely lady who works there, who has two cocker spaniels (and this I know because she didn't freak out when I walked in holding my dog, it was too hot to leave her in the car, and she invited me to put the dog down and was very friendly. If she had said no dogs I would have left without complaint because dogs aren't welcome everywhere, but I appreciated she didn't mind and was welcoming), was very helpful, gave us some tips on colors and products, and mixed up the samples we needed quickly. I have no complaints. The store is going to be much nicer in the future, but in the end, it's about the people; the product is all the same at each location but a nicer employee will bring me back there over and over. read more

I recently came here to try to match an old Frazee Co. paint color (Frazee was bought by Sherwin-Williams several years back so figured this was the best place to start). Although this particular color isn't made anymore, Ryan was very helpful in several ways: 1.) looking up our housing development just in case the color mix was memorialized there, 2.) looking for the Frazee color in the S-W's database by name in case there was a comparable color, and 3.) looking at the current S-W color palette for a suitable match which we found. He then scanned a gloss color swatch I brought in to try and find a flat match for it, which lead to the same suitable match we found on the color palette. He mixed a gallon and painted a swatch against my sample for comparison. We both agreed it was close but not spot on, so he went back and added a touch more of a certain tint and repeated the process. Success!! When I used this new paint to do my touch-ups all around a ceiling border I found it to be a perfect match undetectable from the original color. A big 'THANK YOU' to Ryan for taking the time to listen and solve the problem, you have gained a new customer! read more

Cassidy is your go-to man! After leaving one of the big box stores frustrated with the lack of product and customer service. Cassidy welcomed me with open arms and over the top product knowledge, customer service and an offer of coffee. He understood what my project was and pointed me in the right direction. Can't ask for any better service than that. He's a keeper! read more

Shout out to Vincent! So very helpful and unendingly patient when we were choosing colors. I picked this location only because of the customer service that Vincent provided. At other locations, I was shown the paint swatches and asked to fend for myself but Vincent was my key reason for buying from this location. When I needed more paint, they quickly procured it from me from neighboring stores and I got it even before I was expecting it. There was some mix up on pricing clarity between different employees but we got a fair price in the end. Waiting to work with them again for my next set of colors! read more

A business shows its true colors in dealing with problems. I had a problem with paint application. It just didn't seem right. I talked to the store manager Enrique and he suggested a couple things to try. I was still not satisfied so Enrique came to my home and investigated the problem. He agreed that there was an issue and that it was with the substrate of my painted surface. He told me from the beginning that Sherwin Williams was about customer service and would take care of my problem. Enrique brought in experts to advise on a possible cure. He even tried a test patch in his store to test the viability of his solution. Once he felt that he had a answer he then came to my home and tried a test patch on my surface. When that proved to be a solution he then applied that process to my entire surface and all this at his expense. Is that customer service or what. I cannot recommend this store high enough and this is where I will buy my paint. read more