For today,,, while I enjoy teens having fun and shopping together what I don't enjoy is them…read moretaking up three dressing rooms (two to a room) for over 35 minutes while there is a line 15 deep of people waiting to get into the rooms to try on clothing. Twirling, giggling, sitting in the floor, coming in and out of the rooms over and over again. I suggest the dressing bf room attendant check in on them more and gently encourage them not to sit in floor, twirls, etc while so many people are waiting. Just a suggestion to make everyone's experience nicer.

employees are young and rude. i stood at the register waiting to check out while they talked to…read moreeach other and continued their conversation for. while before even acknowledging i was there.

I stopped by Penelope for two reasons. 1. I needed to replace a pair of sterling silver hoops that…read moreseemed to have vanished from my collection, and 2. I was hoping to find an earlier birthday gift for a friend who was in town for the weekend. First of all, the woman helping us was very helpful and didn't mind at all that I seemed to request one tray after another for viewing a variety of pieces, not really knowing what I was looking for. I found a great pair of hoops almost immediately, which was fantastic as I'm oddly picky about hoop styles. We scoured the store and found a great necklace option though it was silver and a quick text revealed she preferred gold. While the store didn't have quite as many gold pieces as I would have liked, I did find a great pair of costume jewelry earrings to add to my gift for my friend... and the silver necklace I'd been considering for her, well, I ended up getting that for myself. By the way, they had a great selection of Pandora on sale! So I may go back soon to see if they have anything left.

This was my first time in this particular Penelope. Perhaps because of the time of year, or…read moreperhaps it's like this all the time, but the place was buzzing with activity. Customers, many men, shopping for gifts for their ladies. I didn't see anyone shopping for the clothing in the store, all jewelry customers. This is a great place to shop for a gift of jewerly for the special lady in your life -- mom, sister, wife, girlfriend... Lots of pretty things to choose from (I am loving the Bonn Bons right now) in a variety of price ranges, and all of the employees are super helpful.

Who doesn't love Anthro. Whenever I think about Anthropologie I think about the chapter in Jessi…read moreKlein's You'll Grow Out of It on the feminine urge to love Antro. This one in Short Pump is right in the center of the mall on the the lower level. It's always beautifully designed and filled with cute goodies. I love starting at the right to adore all the home goods and then making my way through the 50% off sale items, shoes, accessories, and clothes. They have plenty of spacious fitting rooms to try things on. In Richmond you're able to visit this one in Short Pump or the one in Stony Point. Both are fabulous. I rarely need help, but the people who work here that I've interacted with at the fitting rooms or cash registers have always been sweet. There are so many gorgeous things here.

Omg.... this soft opening of the Short Pump Anthropologie was fabulous! My daughter RSVP'ed for us…read moreand I'm so glad she did! What a shindig! Anyone who has ever been to an Anthro store knows about its gorgeously designed clothes, jewelry and housewares... but the staff here for the opening was on their A game! So many greeters, cashiers, floor staff helping the excited customers. My daughter and I were the first customers and we were so geeking out about it! The food was Ah-mazing!! Skewers of grilled chicken with cilantro lime sauce, Caesar salad cups, lobster phyllo tarts, black bean sliders with mango chutney, sweet potato ham biscuits, lavender and lemon cupcakes, macarons, and a beverage bar! I might have missed something, but let's just say that I went home with a happy tummy! I purchased some adorbs black pants and a pair of tortoise shell hoops, along with some cute office folders! Our hubbies came along, had a beer, held our purchases and enjoyed watching us shop! It was a great crowd but not at all chaotic, everything was fun, smooth sailing and an absolute blast! And my hubby bought me a surprise gift... guess I'll have to wait for our anniversary to find out what it is!! Kudos to Anthro! Great event!!

Thx for the heads up!, i was looking for a nice clothing store for an upcoming event, and looked at…read moreWindsor, i work too hard for my money to spend it in a store with poor customer service as Sara!

The worker was very unkind and disrespectful and it was not an experience anyone should have to go…read morethrough.

Lovely outdoor mall at the area. I can see this is a really good neighborhood. Very well paved and…read moreconstructed. Kids play area through out the mall. Great for family. I love it has hallway/balcony. It's great for the hot days and rainy days. We were there in the middle of heatwave. Definitely helped a lot. Great selection of brands and shops, fashions, accessories, shoes, food and beverage etc. I don't really see any sale or discount signs at any store. Most likely just regular prices.

We came to this place to get some ice cream from Cold Stone, but it turned to be a such a fancy…read morepleasant shopping center. It was open space layout with two floors of structures. In open spaces they had lots of kids activity and relaxing spots. Whole area was kept clean and constantly monitored, excellent service all around. There were several escalators, elevators and restrooms throughout the shopping center. Plenty of parking spots were available all around, pavements could use some improvement. As we walked around for a bit, I found many of my favorite stores like Lululemon, Dick's, Lego, H&M and an Apple Store too. It was a good mix of popular and expensive brands. They had Macy's and Dillard's departmental stores. Several of the restaurants included CFK, Chick fil a, Chipotle, The Cheesecake Factory, Texas De Brazil, Magliano's and lots more. Initially we went just to just visit Cold Stone, but we ended up spending couple of hours at this shopping center. I also found the rare Capital One cafe. We spent time shopping in Dick's as well. Overall I was really impressed by the quality and offering of this shopping center but since it's outdoor, feels very sweaty walking on hot days..

Store closed 2 hours before posted time online - I made it in 15 minutes after they "closed" to…read morerelocate their store. I drove 30 minutes to make a return in store for a purchase I made online that did not meet my expectations. They refused to do my return, despite there being no way for me to know they would be closed early before making the drive. Then was told about the location that is another 30 minutes out, which would also be closed by the time I made it there. (Since they close an hour earlier than this one does already) Very unlikely to continue to support this brand, as someone who's bought several items over the years. It felt very dismissive.

I feel like my visits to this store in the Short Pump Town Center the past few months have never…read morebeen too fruitful. I'm a Loft card member so I earn points and use them to refresh my wardrobe every now and again. I've now visited three times and have only purchased two tops. That's unheard of for me. Usually when I visit Lofts and Loft Outlets elsewhere, I leave with big bags of clothes. I'll have to buy online to use my rewards cards, I guess. Each time I've visited, the store has been really busy too, and it's semi-difficult to browse without requesting people move a thousand times. Last visit, during their First Tuesday promo, many of the displays looked like hurricanes blasted through them as well, and the associates all were swamped with long lines (and one customer who appeared to be returning and purchasing half the store). I love the Loft brand, and the friendly folks who work here are doing their best, but I do think this store needs some help reaching a higher quality level and providing a better customer experience.

I went in to Madewell today for the first time after hearing wonderful things about their jeans…read more I'm in the process of leveling up my wardrobe (new year, new me!) and replacing lower quality pieces with higher quality pieces. I guess it's time to be a grown up! Jeans are really funny and you can be completely different sizes depending on brand and cut. So, as much as I hate trying things on, I decided to pop in and give them a test drive. Well, people definitely aren't lying! The jeans are soft, supportive, and definitely high quality. They're thicker than some others that I have from a different brand and I really enjoyed everything about them. I was surprised to find that my normal size fit me very well. The young lady who was working today was very nice and helpful, without being overbearing. My favorite kind of employee interaction! Definitely glad I came in today and looking forward to owning my very own pair of Madewell denim in the new year!

I had a disappointing experience at this store. I selected sale items from the sale rack and was…read moreready to purchase. There was a sign that stated that all sale/clearance was additional 30% off. The sales associate told me not everything on the sale rack did not qualify for additional % off. If that is indeed the case they should remove those items and display them separately from the 30% off sale items. This is very misleading and false display of pricing.

The huge dressing rooms with fans, the boho sale and selection, plus and the amazing customer…read moreservice experience I had here today took this store to 5 stars!!

I stopped in Torrid to find a pair of Jean's and I'm happy to report the AC was working. This time…read moreI had the pleasure of meeting Kellie. Kellie personalized my shopping experience by getting to know my name and customizing my fitting room. This experience was much better than my previous visit.

I was in the area and didn't feel like driving all the way to Carytown for a thrift experience,…read morelooked up places nearby and this place came up! I started looking at the racks outside and felt very hopeful after looking at the prices. The store is very organized in my opinion. As a midsize, borderline plus size girl, it was really easy to find clothes that actually fit. The dressing rooms were convenient, the selection is good quality and I love the brands they have, the pricing really isn't that bad. It's a curated selection of what's fashionable without breaking the bank. I'm glad there's one in Richmond, I'm glad there's one in Virginia Beach! More on that later though on their actual business page lol

4/23/26 @ 7:25 pm : We were in the area & my son got excited at the sight of this store. He loves…read morefashion. He was hoping to find some cool things at great prices. Unfortunately, we stepped inside about 35 minutes before they were going to close. Others came in after us. No one, and I mean NO ONE, spoke to us when we came in. We browsed around & a young lady came and slammed a pair of jeans in front of me on the rack. She did say "excuse me" while doing so, but the attitude was very clear. Not sure why people get so upset when they are still open. At that point, I knew I wasn't purchasing anything from that store. I had to get my son out of there, but he was still excited at some of the things he was finding. He's a teen - He doesn't pay attention to bad attitudes or poor customer service the way I do. So, he was unfazed. The longer we stayed, the more irritated that young lady looked. I walked out because he was taking too long browsing & I could feel myself getting upset by her behavior. They brought in the racks from outside & the young man did finally say "hello" to me as I was walking out. Weird! Even if he was ready for everyone to leave, he didn't show it as rudely as the young lady did. Instead of being called "Uptown Cheapskate", they should rebrand as "Uppidy, Stuck Up & Rude Cheapskate". That fits them more accurately. Needless to say, we will NEVER go back & their men's section is extremely small compared to the rest of the store. They won't see a penny of my money!

I had such a bizarre experience at Dillard's on Black Friday. I was there with my mom and she was…read moreprimarily the one shopping. She was searching for nice shirts. I don't know if the folks working were just bored or if it was company policy, but they followed us around like hawks for our entire visit. It was like they thought our tax brackets were too low to be shopping there. At one point, I lost track of my mom and tried to call her but apparently Dillard's is a dead zone for phone service, so I was clearly looking for her and one of the workers looked *extremely* concerned and approached me about it. We went into a dressing room to try on *three* shirts and in that time period, literally what, 3 minutes?, one of the ladies working knocked on the door to make sure we were okay. Seriously? We were going to buy all three shirts, but it turns out that none of them were on sale. A basic sweater that said "Merry" on it was going for ~$90, so I said nevermind to that one and the woman looked mildly annoyed despite still making a close to $100 sale from us. But why would a department store have no promotions whatsoever on Black Friday of all days? Really just so strange. I won't be back.

I'm trying to order a dress for a wedding I'm in dealing with nothing but rude and unhelpful staff…read more I went into inquire about a dress. She said it wasn't available in my size went out to my car pulled it up online and ordered it myself. I don't see why you can't hire a younger workers. I'm sick of dealing with these people who aren't efficient at their job and rude.