Very cute store. I've never heard of it before but saw some ladies walking in and followed…read more A very cute, on trend, ladies clothing store with shoes, accessories and tons of fashionable clothing. Prices are very reasonable at about $20-40 for a sweater and dresses for $60. Ample fitting rooms and a ton of selections. I saw several dresses I really liked. Nice addition to the shopping center here.

I love this store! I am likely teetering on the upper edge of their age demographic, but I…read moreabsolutely adore their dresses and have now bought several over the course of a few visits. The dress I'm wearing in my current profile picture (6/2025) is from there. I also bought two pairs of shorts there that are soft, holding up well, and just very cute. Prices are reasonable for the quality too. The folks working are always pleasant and will start a fitting room for you too.

Who doesn't love Anthro. Whenever I think about Anthropologie I think about the chapter in Jessi…read moreKlein's You'll Grow Out of It on the feminine urge to love Antro. This one in Short Pump is right in the center of the mall on the the lower level. It's always beautifully designed and filled with cute goodies. I love starting at the right to adore all the home goods and then making my way through the 50% off sale items, shoes, accessories, and clothes. They have plenty of spacious fitting rooms to try things on. In Richmond you're able to visit this one in Short Pump or the one in Stony Point. Both are fabulous. I rarely need help, but the people who work here that I've interacted with at the fitting rooms or cash registers have always been sweet. There are so many gorgeous things here.

Omg.... this soft opening of the Short Pump Anthropologie was fabulous! My daughter RSVP'ed for us…read moreand I'm so glad she did! What a shindig! Anyone who has ever been to an Anthro store knows about its gorgeously designed clothes, jewelry and housewares... but the staff here for the opening was on their A game! So many greeters, cashiers, floor staff helping the excited customers. My daughter and I were the first customers and we were so geeking out about it! The food was Ah-mazing!! Skewers of grilled chicken with cilantro lime sauce, Caesar salad cups, lobster phyllo tarts, black bean sliders with mango chutney, sweet potato ham biscuits, lavender and lemon cupcakes, macarons, and a beverage bar! I might have missed something, but let's just say that I went home with a happy tummy! I purchased some adorbs black pants and a pair of tortoise shell hoops, along with some cute office folders! Our hubbies came along, had a beer, held our purchases and enjoyed watching us shop! It was a great crowd but not at all chaotic, everything was fun, smooth sailing and an absolute blast! And my hubby bought me a surprise gift... guess I'll have to wait for our anniversary to find out what it is!! Kudos to Anthro! Great event!!

Thx for the heads up!, i was looking for a nice clothing store for an upcoming event, and looked at…read moreWindsor, i work too hard for my money to spend it in a store with poor customer service as Sara!

While the clothes are cute my experience was ruined by an employee, Sara. My first couple minutes…read morein the store she began yelling at a customer that was simply trying to get a dress off the rack. My personal encounter with her was not any better as she was very rude, pushing me out the way, giving rude comments with unpleasant facial expressions. She made my experience at the store uncomfortable and unpleasant.

Absolutely love Short Pump Town center! It's such a beautiful shopping center. I feel pretty safe…read morewhen I'm shopping here. It's right off of Broad street. They have your usually mall stores such as Journeys, Macy, Dillard etc. I love popping into Crate & Barrel and exploring what they got. Few food joints around such as Auntie Anne's. Each store; you'll get great customer service or just okay. Depends on where you shop; the price can be low to high. Lots to explore here. Plenty of parking but it gets super packed during the holidays and summer when the kids are out of school.

I am a newbie to Short Pump! This place was absolutely amazing, I can't wait to go back…read more The selection of stores and variety of items sold were in abundance. The value was a bit unexpected as I assumed this would be more in line with outlet pricing. No biggie though, I thoroughly enjoyed myself here, and the fact that it wasn't completely overwhelming. As far as service, everyone seemed happy and welcoming from the employees in the establishments to the actual customers visiting.

Store closed 2 hours before posted time online - I made it in 15 minutes after they "closed" to…read morerelocate their store. I drove 30 minutes to make a return in store for a purchase I made online that did not meet my expectations. They refused to do my return, despite there being no way for me to know they would be closed early before making the drive. Then was told about the location that is another 30 minutes out, which would also be closed by the time I made it there. (Since they close an hour earlier than this one does already) Very unlikely to continue to support this brand, as someone who's bought several items over the years. It felt very dismissive.

I feel like my visits to this store in the Short Pump Town Center the past few months have never…read morebeen too fruitful. I'm a Loft card member so I earn points and use them to refresh my wardrobe every now and again. I've now visited three times and have only purchased two tops. That's unheard of for me. Usually when I visit Lofts and Loft Outlets elsewhere, I leave with big bags of clothes. I'll have to buy online to use my rewards cards, I guess. Each time I've visited, the store has been really busy too, and it's semi-difficult to browse without requesting people move a thousand times. Last visit, during their First Tuesday promo, many of the displays looked like hurricanes blasted through them as well, and the associates all were swamped with long lines (and one customer who appeared to be returning and purchasing half the store). I love the Loft brand, and the friendly folks who work here are doing their best, but I do think this store needs some help reaching a higher quality level and providing a better customer experience.

I went in to Madewell today for the first time after hearing wonderful things about their jeans…read more I'm in the process of leveling up my wardrobe (new year, new me!) and replacing lower quality pieces with higher quality pieces. I guess it's time to be a grown up! Jeans are really funny and you can be completely different sizes depending on brand and cut. So, as much as I hate trying things on, I decided to pop in and give them a test drive. Well, people definitely aren't lying! The jeans are soft, supportive, and definitely high quality. They're thicker than some others that I have from a different brand and I really enjoyed everything about them. I was surprised to find that my normal size fit me very well. The young lady who was working today was very nice and helpful, without being overbearing. My favorite kind of employee interaction! Definitely glad I came in today and looking forward to owning my very own pair of Madewell denim in the new year!

I had a disappointing experience at this store. I selected sale items from the sale rack and was…read moreready to purchase. There was a sign that stated that all sale/clearance was additional 30% off. The sales associate told me not everything on the sale rack did not qualify for additional % off. If that is indeed the case they should remove those items and display them separately from the 30% off sale items. This is very misleading and false display of pricing.

The huge dressing rooms with fans, the boho sale and selection, plus and the amazing customer…read moreservice experience I had here today took this store to 5 stars!!

I stopped in Torrid to find a pair of Jean's and I'm happy to report the AC was working. This time…read moreI had the pleasure of meeting Kellie. Kellie personalized my shopping experience by getting to know my name and customizing my fitting room. This experience was much better than my previous visit.

I was sad to see that Clothes Mentor was closed in the Short Pump Area but saw that there was this…read morelocation close by. It was that time for Spring Cleaning and was in the process of minimalizing my closet (and house). I had a pile that I was ready to get rid of anxiously and decided to give this place a shot. The place is a little smaller but had plenty of cute clothes to choose from. I did go first thing in the morning so I was able to get first dibs on having my stuff looked over. They did a great job going over my clothes and taking a big chunk off my load. They did offer a good amount for the amount of clothes that they selected, but was surprised that they didn't take many of my new brand clothes. Which was fine with me because then I was able to just post it on Poshmark. Anyways, it was an overall good experience to sell your clothes and to check out second-hand clothing. (In my defense, I tried not to check out their clothings because I was indeed trying to downsize haha).

4/23/26 @ 7:25 pm : We were in the area & my son got excited at the sight of this store. He loves…read morefashion. He was hoping to find some cool things at great prices. Unfortunately, we stepped inside about 35 minutes before they were going to close. Others came in after us. No one, and I mean NO ONE, spoke to us when we came in. We browsed around & a young lady came and slammed a pair of jeans in front of me on the rack. She did say "excuse me" while doing so, but the attitude was very clear. Not sure why people get so upset when they are still open. At that point, I knew I wasn't purchasing anything from that store. I had to get my son out of there, but he was still excited at some of the things he was finding. He's a teen - He doesn't pay attention to bad attitudes or poor customer service the way I do. So, he was unfazed. The longer we stayed, the more irritated that young lady looked. I walked out because he was taking too long browsing & I could feel myself getting upset by her behavior. They brought in the racks from outside & the young man did finally say "hello" to me as I was walking out. Weird! Even if he was ready for everyone to leave, he didn't show it as rudely as the young lady did. Instead of being called "Uptown Cheapskate", they should rebrand as "Uppidy, Stuck Up & Rude Cheapskate". That fits them more accurately. Needless to say, we will NEVER go back & their men's section is extremely small compared to the rest of the store. They won't see a penny of my money!