Bought the classic heart necklace with the diamond from here the diamond fell out with in a year and you have to pay to replace it ? And if you pay 300$ for a new diamond it's only under warranty for a year. Insane a "luxury " jewelry brand doesn't have the option to buy a warranty and doesn't ensure their jewelry with warranty. As someone who's favorite brand was Tiffany's made me loose respect for the brand and customer service when they don't even believe there own jewelry will hold up more than a year and you have to pay for repairs that are clearly a defect. read more

There's something about that little blue box. I feel like Tiffany & Co is romantic, sophisticated, and iconic. Are there any other jewelry stores that have a color named after them? When my husband bought my engagement ring, he wanted only the best so he decided on a Tiffany ring. Richmond is the closest from where we live so we made some special trips to visit the store. Everyone was helpful and accommodating. I absolutely love my ring and we are hoping to be lifelong customers. read more

Tiffany & Co - Jewelry Near Me - Richmond, Virginia

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My husband bought me a bracelet for Christmas. It broke one month later. When I took it in I was SHOCKED by the rudeness of the employees, no one validated that this was frustrating or that they would fix the issue. I would have to pay to fix it and they would not refund it. This is CRAZY customer service. To pay $2k for a bracelet that lasted one month and that they don't stand by what they sell. Costco sells great diamond jewelry and is a fourth if the cost of Tiffany's, has amazing return policies and stands by their products. Don't shop at Tiffany's. read more

It's time to update my review for this T&Co. location. Because when someone is amazing - you give them props! I am continually impressed with their dedication to making each customer feel special and important at this smaller store. I have visited larger T&Co. stores in Las Vegas, New York and Seattle and yes, this location is smaller, but they want you to know that what they lack in size, they make up for in personal customer experience and satisfaction. I'd rather be a big fish in this small pond any day than just another number in New York City, beautiful though that flagship store is.... They have all the classic pieces and collections here and if there is something in particular you want to see - if you call in advance - they'll bring it in for you from another store. My fiancee and I shop here a lot - although we don't live in Richmond. We actually live in Virginia Beach but this is the closest Tiffany store to us. So whenever we plan a trip - we are either looking for something in particular, we've come just to shop at Stony Point, or we are in town to see family and want to browse here for ideas as I love the Metro collection with it's pave set diamonds. Our go to person here is Bryce C. who Kate M., the excellent manager from my previous review, introduced us to. He's fantastic. Not only is he personable and efficient, but he can find nearly anything and he loves to look for unique pieces. He is prompt and dedicated to making sure I feel special every time for every need no matter how small. Even if I'm only having something polished or cleaned, I feel like that is his top priority and I like it. Late last year around September/October my then boyfriend indicated it was time to start ring shopping. As a control freak and a very picky jewelry wearer - I had to be involved. So we reached out to Bryce via email and I gave him a few ideas about what I was looking for in a ring. Initially we all thought I was going to go with the Soleste as I had been drooling over that style for the past few years and had "visited" it regularly. On a whim I decided to ask Bryce if there were a few vintage-style pieces he might be able to find. I wasn't sure if there was anything he could do for me here, if Tiffany even had any special pieces like that, or if they would even be in our price range. Within a day or two Bryce began emailing me photos of a gorgeous unique Legacy ring he had found. He had it brought in for me along with several other rings in our price and carat size range and set up a nice private area for me to try on rings away from everyone else. He even had dark chocolates and sweet tea for me! Sure enough, though some of the rings he brought in were absolutely beautiful, the Legacy ring he found was gorgeous. I had never seen anything like it and I loved it. Bryce really came through for us and we couldn't be happier. My ring is beautiful, it's not your cookie-cutter engagement ring from the T&Co. collection and I am forever getting compliments on it from folks who see it. It's a mix of classic and vintage as far as style and it is hands down absolutely the most beautiful ring I had ever laid eyes on. My fiancee and I had a great experience selecting our ring, Bryce left no stone unturned in finding me what I asked for, well within our budget (in fact it was $20,000 less than our top budget), and we had fun doing it! Bryce is always good to us - this isn't the first time he's found me something special - but it's the most important - bc it's my engagement ring! He's young and hip and we also discuss reality tv together and keep in touch every few weeks/months in between shopping trips. I never thought I'd have a go-to Tiffany guy from the snobbish customer service I've gotten at other locations - but this is what Richmond does. If you need something from T&Co. I'd recommend this store - and of course - Bryce. He's going to be our go-to for sparklies as long as he's at T&Co. If he's off on a certain day - we just find out when he'll be in store and plan our trip accordingly. read more

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Found a ring I liked , it looked like my initials and was pretty cute. Took a picture since I seen the ring around the time Covid hit. To have an item NOT on sale and advertised a certain price and then come back months later to see the same item for a higher price is crazy to me. Usually something goes on sale or clearance after it's set in the store over time. Most places would not raise prices on older items?? If the price of their items didn't go up and was the same price as the beginning of the year I'd be purchasing a ring from them, I can see why Tiffany just lost that huge deal, what company would want to be apart of a shady place like Tiffany's read more

Tiffany & Co - Feb. no sale but rings cheaper - Jewelry Near Me - Richmond, Virginia

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Purchased earrings for Valentines day. They were sold with the posts bent. When returned they had no others to replace them that were not bent. Then we decided to upgrade and received nothing for our troubles. Just rude salespeople saying ooops. The manager Bryan was to busy to speak with me. Tiffanys should be held to a higher standard. If I pay 3x retail for silver I should receive 3X the service. Poor customer service. Shop next door at Pandora. Get better service. read more

My experience at Tiffany and Co. was fantastic. Daryl was very professional and very attentive. She made it a pleasure to do business!

Recently, I lost a three-stone diamond ring given to me by my spouse on my 40th birthday. The ring was from Harry Winston, and it was gorgeous. The nearest store with comparable quality diamonds was Tiffany&Co in Richmond. We visited, and spoke at length with Elizabeth Hagen, who was extremely kind, knowledgeable, and promised to find a selection of rings for us to choose from, since she had access to any ring in the vast Tiffany network. We returned the following week, and Elizabeth showed us three rings very near our price point and one substantially above it. Each ring was, as requested, exceptional for cut, clarity, color and polish, but varying in carat size, and with slight variations in color or inclusions. All were very beautiful. They were also relatively expensive, compared with other, less prestigious stores. But here's the thing: if you are not extremely well-informed, you are much better off with a knowledgeable salesperson, such as Elizabeth, at a store with an impeccable reputation. You can buy from Tiffany with confidence, knowing your stone is exactly as described by their in-house graders (most stores use GIA to value their stones, but Tiffany has its own, and despite what competitors will tell you, their grading system is absolutely trustworthy). And it would be foolish to ignore the value-added aspect of the Tiffany name--their jewelry is prized among collectors. And there's no denying the sheer romance of shopping in an elegant store, with a charming and attentive salesperson, and leaving with that iconic little blue box. Priceless. read more

Pretty blue boxes mean you can't go wrong. I showed up at 11 on Sunday (right when they opened). Literally there was a line outside (figures it is Christmas time). First, the store from the outside looks gorgeous and they were staffed properly for the holidays. When I first walked in the first two people did a quick judge and helped someone else instead of me (probably assumed I wasn't buying because I showed up in sweats). The person that did help me was awesome. Catherine was friendly and had some great recommendations for me. She showed everything I wanted to see helped me to some comparisons and I felt that I was the most important customer she had. I got a few great gifts and Catherine is someone I will return to when I need to get my next round of blue box gifts. read more

Because the Tysons location got such HORRIBLE reviews, I decided to wait until I was in the Richmond area to go and get my engagement ring cleaned. This Tiffany's location is new and a bit different in some of the other Tiffany's location in that it is a lot more modern and bright. The service was great! My ring was cleaned to my liking super quickly and really, that's all I wanted. While we were waiting for the ring to get cleaned, my fiance got his finger sized and we looked at some wedding bands for both of us. They were super helpful and weren't pushy for us to purchase anything on the spot. We tried on quite a few wedding bands, all of which were gorgeous. I highly recommend this Tiffany's location and would certainly go back. read more

Always good service!!! Always greeted with a smile and never push to buy anything other then my selection.

How can you not love Tiffany's? This store is small, but offers a wide selection of jewelry! I walked in and was immediately greeted with a warm smile and asked if I needed any help. The woman who helped me was named Alex Murray and she was an absolute delight. I told her I was interested in the heart tag "Please Return To Tiffany's" collection, and that I wasn't sure if I wanted a bracelet or a necklace. She showed me to the case that particular collection was kept and helped me try on absolutely anything I wanted. She asked my about myself and where I go to school while I tried on the different pieces, and showed a vested interest in my buying the right piece. Once I decided on the heart tag pendant, she wrapped it elegantly in the coveted blue box, invited us to look around the store, and gave us 2 Tiffany's catalogues in a Tiffany bag. Alex was absolutely wonderful, and because of her, I will be returning to this Tiffany's location. She even wrote me a letter on Tiffany & Co paper to thank me for coming in and to congratulate me on my new Tiffany's piece. read more

My husband bought me a beautiful engagement ring from Tiffany's. After seven years I was having to make major and costly repairs. I don't feel I got the quality that I thought I was investing in. I also got terrible customer service. I'm so disappointed. read more

Stood there for 15 minutes waiting for service. 2 people were free, one at his desk, the other walking around and chatting. Not a hello, or just a minute, we'll be right with you. Nothing. Too bad. Lost a sale. read more

Walked into this store looking for a delicate gold necklace to layer with one I already had... the sales associate who helped me (older/short hair/female) showed me a few things, which really weren't what I was looking for. They didn't have much inventory, and after showing me two necklaces I didn't care for she said sharply "It sounds like you are looking for something specific.... why don't you tell me what that is." Then she slammed the case shut and told me they "couldn't accommodate my price range." She was so rude! Truth is I could afford most things in that store but I will NEVER go back. read more

Who doesn't love Tiffany &Co?!?! Always buy my jewelry here because they have the best jewelry, customer service, and are dog friendly. My visit today was to get jewelry repaired- it was a busy day but I was assisted in a timely manner. The employee was very helpful in getting everything ready for the jewelry to get fixed. Can't wait to get it back and wear it. read more

Beautiful inventory! Very inviting and friendly staff! Beth is very knowledgable and a great person to showcase their selection with!

Me and my husband have been to this location a couple of times since 2014. My first experience inside a Tiffany&Co was in this location and I absolutely loved it. Our most recent visit was last week and I was so pleased to finally find the small zip jewelry case in the color I wanted. They were very friendly and helpful. read more