I needed to get my engagement ring appraised for insurance reasons and was told by where we got my…read morering (Emily Warden) to come to Richmond Jewelers. I brought it in and they told me it would take about a week and they were done appraising it in about a day. I think it helped that I had all the paperwork that mentioned what kind of stones and metals were used in my ring. When I brought the ring in, I was helped immediately and given a yellow piece of paper to bring in when I returned. They asked for my full legal name and address. They gave me a call when they were done. When I returned, I showed the slip, got my ring back, and an appraisal sheet. They had me review the sheet to make sure everything was written correctly before getting the Appraiser's signature. This cost me $90, which after some research seemed to be the cheapest and most affordable cost for an engagement ring appraisal. It's a tiny shop with Carytown style parallel parking out front. The only downside about this shop is that it smells like cigarettes, but I was in and out of there so quickly this didn't affect my experience. Plus I got great service! I highly recommend visiting.

Needed batteries in my watches replaced and this is the closest place to me. It's one of those…read morethings - not many people need this service anymore but what a crime if they all go away.. They have a good selection of jewelry on display. But since I was on a mission I didn't pay too much attention. They service is friendly and they replaced the two batteries in 10 min time while I waited. I think the price is fair and they worked very fast. Definitely recommended!

Great customer service!! They are friendly and their prices are reasonable. Had to have 2 gold…read morechains and a gold bracelet repaired and turnaround time was quick and the cost to repair was reasonable. They even called after I picked up mu jewelry to make sure I was satisfied and to see if I needed anything else.

Cowardin Jewelers has been an RVA establishment for literally well over a century! This family…read moreowned business is dedicated to make your jewelry experience sublime. They have exquisite estate pieces and beautiful engagement rings. My son and I shopped there when he was looking for a ring for his fiancé. Just stunning. They also have handsome men's jewelry and watches. I've also gotten my jewelry cleaned there and I'm headed over next week for a ring appraisal. For all your fine jewelry needs, like the slogan says, "It means more, when it comes from Cowardin's." I can still hear that jingle from the radio ads!

Honest, professional and pleasant. I took some jewelry to be assessed and they purchased some…read morepieces at a very fair price. I highly recommend their services

They won't call me back. I've left 3 messages. I filled out the online form 3 times. Maybe they…read morewent out of business.

Wonderful service. I had a piece of jewelry that needed some work and they did a great job…read more Friendly! Would definitely use again.

Easy to work with and did a great job on altering my necklace. Friendly staff. Thank you!read more

Travelled all the way from Miami to work with these amazing jewelers on my engagement ring. They…read moremade it such warm and unique experience. The store, their selection, the owners - all exude a a laid back sophisticated vibe. You can tell there's a lot of love and expertise behind all their jewelry. Can't wait to go back to work on my fiance's wedding band and another custom heirloom piece in the future.

My wife found a gem in the parking lot so we took it into nine roses to see if it was a diamond or…read morenot. I believe the owner was extremely helpful in identifying the gem and was even a part of the excitement with us. He even gave us an idea on how to sell it etc. Unfortunately after assessing it we found it was just cubic zirconia but it was still a lot of fun and he was incredibly friendly and knowledgeable. The jewelry for sale was also beautiful. Great place to shop with such helpful down to earth people!

My fiancé and I try and support small businesses when we can. So he ordered my engagement ring with…read moreDransfield. The only reason I'm giving them two stars is because my fiancé said they were helpful with designing the ring. -We couldn't believe they made it the wrong size, even the receipt had the correct size on it. They made it two sizes to big..talk about a bummer. So we thought well, mistakes happen and tried to be nice about it. I brought in the engagement ring, and a ring from my grandma that I wanted resized. -Then, I had to bring my engagement ring back to them because they accidentally used a different cut diamond on the side of my ring. -I'm really sad to report that my grandmas ring broke right where they cut it and I only wore it a handful of times. I'll be finding a new jeweler

I love this little shop! It was recommended to me by a colleague when I asked around about a…read morejeweler recommendation as I had some pearls that needed to be restrung. One of my colleagues said I needed to come to Dransfield. I brought in my pearls that had been restrung by another jeweler (and obviously not well) on a Thursday and was told I would get a call when it would be ready for pick up, presumably sometime the following week. They were ready the next day. They even replaced the broken clasp! The workmanship looks quite good and all seems to be holding up well. I like supporting small local businesses like this and hope you will be inspired to do the same!

I walked in there with a diamond tennis bracelet to be repaired. I was not acknowledged. I stood…read morethere 5 minutes. There was someone behind the counter discussing PT with a man that was a customer. All it would have took was for her to say someone will be with you shortly. Instead I stood there 5 minutes until I decided to walk out.

I had the pleasure of having Everett look over several rings. Everett's standard of customer…read moreservice is the standard all companies should expect of their employees and reward their employees for. Everett's knowledge and love of his job was evident. Schwarzschild you have gem.

Very nice to work with my old G Shock. No one wants to open them up to change the batteries…read moreanymore- except these folks. bbc

My fiancé went to Susan McLauchlan Jewelers for my engagement ring and I am AMAZED at how my dream…read morering became a reality, and then some! The stone is a dazzler and they were able to create a custom piece that had every component I had envisioned. My fiancé, his mom and his sister raved about how professional, honest, helpful, and enthusiastic they were to create our custom piece. Other jewelers who had been consulted were hesitant to combine all of the desired features, but Susan McLauchlan Jewelers were certain they could make my dream a reality.

Lovely boutique store that's two levels. A great place to find your gifting needs!…read more The main floor sells Richmond postcards, jewelry, dresses, notebooks, cups, purses, pens and they have a small seasonal section in the front. The top floor is where the dressing room is. There's a bridal section for bride-to-be or gifts for bridesmaids and local artists items being sold here. Overall: this is definitely a great place to shop for gifts. I'll definitely come back for bridal items for my friends that are getting married.

I was in the shop on July 17 and bought a wallet. After trying it out in my hotel room I realized…read morethat the credit cards could fall out of the open wallet. I returned to the store on July 18, less than 24 hours later to return the wallet. The employee behind the counter was extremely rude and did not explain anything as she was handling my return. I did not realize that I would not get a refund but only a store credit or an exchange. She was very unfriendly and after I quickly selected a random candle, she still did not explain that the rest of the return was in the form of a gift card which she had thrown into the bag without telling me. I turned to the person in line behind me and gave them the gift card. I am assuming that most of the customers are from out of town and that a gift card would not only be inconvenient but would probably not get used. The shop is cute and has nice things, but I would not recommend it to anyone. Maybe some training on customer service would also be worthwhile for the staff.

Buying an engagement ring, which represents the love you share with someone (not to mention that…read moreyou will wear it for the rest of your life), is personal. You don't want to get it wrong, and having the right team to help you is essential. My fiancé and I went to diamonds direct because of their huge selection and ended up finding not just the perfect ring, but a FANTASTIC sales person (Larisa) to guide us through the process. Larisa was patient, informative, kind, engaging. She never pressured us to make a decision and when we came beck (three times) to look at the final selections, she remembered everything about us and knew exactly which rings to pull- without hesitation. The ring was originally set in white gold and we wanted platinum. DD contacted the designer and had a platinum setting made and shipped. Once they set the diamond in the new setting, they made absolutely sure it was exactly the way the initial setting looked. My happiness and satisfaction were their priority. Larisa was involved in the process, which truly demonstrates her professionalism and desire to have a satisfied customer. (She makes us feel more like friends than customers). Diamonds Direct hands down offers the best selection and warrantee around (we did look at other jewelers- Finks and Schwarzschild's, which had a fraction of the selection). The customer service is top notch. Larisa is amazing. THANK YOU Larisa and Diamonds Direct!

We had two pieces of jewelry worked on/repaired, one ring that we purchased at Diamonds Direct…read moreRichmond for resize, and a ring that we owned and brought in for repair. Both items were repaired/resized perfectly. Thank you. The real star of the show was their representative Kimary Bourett. She was courteous and professional and answered all of our questions and got our items back to us in a timely manner and completed perfectly. She personally called us when the work on our rings was completed and they were ready for pick up and assisted us through the entire process with care. Thank you, Kimary.