I needed to get my engagement ring appraised for insurance reasons and was told by where we got my…read morering (Emily Warden) to come to Richmond Jewelers. I brought it in and they told me it would take about a week and they were done appraising it in about a day. I think it helped that I had all the paperwork that mentioned what kind of stones and metals were used in my ring. When I brought the ring in, I was helped immediately and given a yellow piece of paper to bring in when I returned. They asked for my full legal name and address. They gave me a call when they were done. When I returned, I showed the slip, got my ring back, and an appraisal sheet. They had me review the sheet to make sure everything was written correctly before getting the Appraiser's signature. This cost me $90, which after some research seemed to be the cheapest and most affordable cost for an engagement ring appraisal. It's a tiny shop with Carytown style parallel parking out front. The only downside about this shop is that it smells like cigarettes, but I was in and out of there so quickly this didn't affect my experience. Plus I got great service! I highly recommend visiting.

Got my refund. No customer service when I wanted to have custom jewelry made. Disappointing.read more

I have only experienced prompt, professional and courteous customer service. Recently I had my…read moreengagement ring remounted and resized. Wonderful suggestions from them. Beautiful work!! Today, I had some links removed from a newly purchased watch. This was done while I shopped a bit. They were very patient as I tried to figure the best fit for me! They cleaned all of my rings today as well! Thank you to everyone! My sister purchases a lot of Cuban chains from them and she absolutely loves the designs and prices they give. My go to Jeweller in Chesterfield Town Center.

Love my grillz. Didn't take long to make them...got them in a little over a week. Very pleased…read more They listened to what I said I wanted and designed something better!

I honestly cannot say enough good things about Mark and Petersburg Jeweler. If I could give more…read morethan five stars, I absolutely would. My wife and I visited Petersburg Jeweler this past Saturday, and she brought several pieces of jewelry that Mark will be taking apart and completely redesigning into new pieces. After seeing what he can do and talking with him about his work, it quickly became apparent that this isn't simply a jewelry store -- Mark is an incredibly talented craftsman and designer who truly knows his trade. While we were there, Mark cleaned my wedding rings as well as another diamond ring for me while we waited. I have had jewelry professionally cleaned before, but nothing even comes close to the job Mark did. When he handed my rings back to me, I was genuinely blown away. They didn't just look clean -- they looked better than new. The diamonds absolutely sparkle, and even the metal itself looks incredible. I honestly had forgotten just how beautiful these rings could look. I also left him a Tiffany chain that my wife and I had originally given to my mother. It has tremendous sentimental value to me, and I wanted Mark to lengthen it so that I could wear it myself from time to time. I also left another chain with him to clean. Once again, the quality of his work was outstanding. What impressed us just as much as the craftsmanship was how Mark treated us. He took his time, answered our questions, explained things, and never once made us feel rushed. There was no pressure and no feeling that he was trying to hurry us along to get to the next customer. The entire experience was personal, professional, and first-class from beginning to end. Knowing that Mark has the background and experience of having worked as a lead jewelry designer before opening his own business makes perfect sense once you see his work. This is someone who clearly takes tremendous pride in his craft. There are plenty of places where you can buy jewelry. Petersburg Jeweler is where I would go when the jewelry actually matters. Whether it is a valuable piece, something sentimental, a repair, a redesign, or simply making a treasured piece look spectacular again, Mark has earned our trust. We walked in as first-time customers and walked out knowing we had found our jeweler. Absolutely exceptional experience. Five stars without hesitation. Highly, highly recommended.

Superior service and great prices at this boutique-style jeweler. Wonderful attention to detail…read more Mark completed my repairs to my total satisfaction. His appraisals were extremely helpful. I enthusiastically recommend Mark and Petersburg Jeweler.

By far one of the best Jewelers in the area. I've purchased several items from here over the years…read moreand have never been disappointed! I will continue to take my business here. Definitely check them out!

We wanted a personal gift for our daughter's sweet 16. We selected gold initial ring and it…read moreturned out lovely.

Awesome guy! He really knows his stuff and has the best quality jewelry. Takes his time with…read moreeverything and cares about the work. You won't be disappointed coming here! Even has a little birdie friend to keep you company while you wait :)

Incredibly fast, friendly, and high quality service at an unbeatable price! Tom was a delight to…read morework with. I had a broken lobster clasp that needed to be repaired on a 14k yellow gold chain. I called a number of stores in the area for general quotes and timeline estimates - I was quoted upwards of $85 (up to $135) with quotes for 1-2 week turnaround times just to replace a clasp. I was leaving for a trip the next week and found him to be the most direct and pleasant to speak with on the phone, and his turn around times the most competitive. I dropped the item by for repair the next morning and he had already set the two clasps aside. To my surprise he quickly repaired while I waited and it ended up being only about half of what other shops quoted me for. He has a long family history in the Richmond area and was a delight to work with- also has a funny little bird in the shop. You don't have experiences like this much anymore, so I want to give him credit and will go out of my way to go back if I need jewelry repaired. I have already recommended his shop to friends and family. Good guy and wish the business all the best.

My wedding ring and wrap were a mess. I wasn't sure they could be repaired. Jewelers Services did…read morea fantastic job. I couldn't be happier. They are great to work with and so helpful. I will definitely go back and purchase a piece of their beautiful handmade jewelry Janet S.

Very rude customer service. I didn't catch a name but whoever was at the front counter. Very rude…read moreupon me entering and stood by the door to make sure I left.

I was so grateful to find this guy. I have a vintage Breitling watch that was losing time. This…read morepiece has a lot of sentimental value to me. I sent it off to Breitling to be repaired. After a couple of weeks Breitling contacted me with bad news. The watch was not repairable. The parts were no longer available and they said it was a total loss. They did offer me $2,000 in credit if I let them keep the watch. Something told me to get the watch back. Which I did. A family member told me about the watch mechanic. I figured that I had nothing to lose. Within a week I was wearing my vintage watch again and it keeps perfect time. I will never buy another Breitling again. However I will take all my timepieces to the watch mechanic for all my repairs and tune ups He is very reasonable and he also makes custom jewelry.

From the owner: Vintage Mechanical Watch Repair Have a vintage watch you…read morelove but the big Watch Houses refuse to repair for you? Give me a call and we’ll see what we can do. My prices are much more reasonable and you’ll get your watch back on your wrist far quicker than if you sent it off for repair. Hours by appointment only. Check out the link to my website for frequently asked questions and typical costs.

Got my engagement ring resized in 4 hours!! :D They were…read moreable to size my ring down from an 8 to a 5.5 and have it back to me in four hours! I'm so grateful, my ring fits perfectly and I couldn't be happier! Everyone there was really pleasant to work with, shoutout to Jill for her patience with answering all of my questions about the whole sizing process.

Sold some gold today and the wonderful folks at Segal & Co were very accommodating and gave me the…read morebest and most fair prices. If you have gold to sell, come here!

Once again, as always, the staff here were awesome. I had some jewelry to be fixed, and I was…read morelooking for a crucifix for a present. The counter person was awesome - very patient and helpful. Everyone made me feel very welcome. They have a great variety of jewelry available at the store, as well as plenty of books to order from. In the area? Check them out!

I've lost count of how many times I've been to Jewelry Repair & Design over the last few years…read more I've purchased pieces here, and had pieces altered or repaired. Everyone here is phenomenal. I cannot recommend this business enough.

Several years ago I had an idea for a wedding band design that I wanted but, unable to find exactly…read morewhat I was looking for, settled on a different design. Recently I decided to get what I wanted & started shopping for options. It was clear there was nothing "over the counter" I could get so I started shopping custom jewelers. Everyone i talked to either wanted to suggest designs other than what I wanted or charge me exorbitant fees to create the ring I wanted...Then I found Formia right in my back yard. Mia actually listened to what I wanted, sketching concepts so I could visualize what she was thinking. In the end, she offered to simply modify my current band to the design I wanted years ago! No price gouging, simply tweaking the design I settled on to give me the design I REALLY wanted...And at a MUCH more affordable price. Many thanks to Formia for listening, not just directing, and for offering options not just profiteering. I now have the ring I always wanted and she has a customer that is not only bragging about her but returning when my wife & I need her skills again!

Mia and Josefine: I am thrilled with the work you did on our family "heirlooms". The girls'…read morenecklaces are beautiful - so happy with the way they turned out. I am so excited to wear my rings again - they fit! I have to admit that my wedding ring is my favorite; I had tears in my eyes when I saw that it looked like it did 50 years ago when my husband first put it on my finger! Thank you! Thank you! You are truly gifted. Hope 2026 is your best year yet. I am sure I can find some more work for you - so, we will be seeing you!