I walked in there with a diamond tennis bracelet to be repaired. I was not acknowledged. I stood there 5 minutes. There was someone behind the counter discussing PT with a man that was a customer. All it would have took was for her to say someone will be with you shortly. Instead I stood there 5 minutes until I decided to walk out. read more

I had the pleasure of having Everett look over several rings. Everett's standard of customer service is the standard all companies should expect of their employees and reward their employees for. Everett's knowledge and love of his job was evident. Schwarzschild you have gem. read more

If I could leave a -5 stars, I would. I've never left a review for any business but I was so outraged I felt compelled to leave this review. I recently had a very unpleasant experience at the Schwarzschild Midlothian location. I came to this establishment to purchase a David Yurman bracelet for my sister's 30th birthday. I myself received a David Yurman bracelet for my 30th birthday from the website but when I came in 9-10 months ago the salesman I spoke to was very kind and pleasant; and I thought buying her bracelet in store would let her have a variety to try on and choose from. Upon entering and being helped by the store manager, Constance, I let her know my budget and what we were looking for. She didn't seem to guide us towards bracelets in our budget, but that was okay because ultimately I probably would've gotten my sister anything you wanted. She tried it on in a small, it was too small so Constance let us know she would order a larger size and get in touch with us in a few days to let us know it was ready. I paid for it that day because I knew I personally wouldn't have an opportunity to come at a later date, and my sister could pick it up later in the week. I also requested it be gift wrapped, so I could present it to her at her birthday celebration. A few days later we received a text that the bracelet was ready and wrapped. However when she arrived to pick up the bracelet they assumed she was there to pick up a repair and not a purchase. On her birthday she was excited to open her gift and immediately put it on. When I placed it on her wrist, it was way too large. In store we tried on the small, but our saleswoman went ahead and ordered the large without even trying on a medium in a similar bracelet, if solely for size. We took the bracelet back and spoke with a different associate. She allowed my sister to try on the medium sized different bracelet, and it for perfectly. The manager, Constance, who initially helped us made eye contact with us when we first entered the store, and as we proceeded to work with a new saleswoman never came over to figure out the discrepancy. I found that very unprofessional. Our new salewoman ordered the bracelet in another size and I asked for it to be rushed, since this was a birthday gift and already late. She informed me she would call me and let me know if they could expedite it or not. That call never came. She also let me know there was a price difference between the larger bracelet and the smaller bracelet. That they would reimburse me the difference when I came in to pick up the new bracelet. My sister went in today to get her new bracelet and was very unhappy with the service she received. Once again, Constance, our initial salesperson, saw her enter and made no effort to figure out the issue or apologize for the size discrepancy. The salesman that was helping her gave her the new, medium sized bracelet, and she returned the larger one. She asked if there was a price difference and he told her no. She told the gentleman that the saleswoman she spoke to last week, let her know there was a price difference. He said he would look it up. There was a price difference and he would get that to her immediately. All in all, I was very unhappy with the service we received. I did not feel welcome in this establishment. I felt overlooked and undervalued. I'm unsure if this was based on race or age, because my sister and myself are both Black, and look younger then we are. Also, although very well behaved, during our first visit my 4 year old son who has autism, was with us. I can't help but think that if our skin was lighter or we came dressed in expensive attire , if our our experience would have been different. Well aware that our money spends the same as everyone else's, I came to this store because of the large variety of jewelry they carry, and the hopes of receiving impeccable customer service. I was happy with the jewelry we received but extremely unhappy with the customer service. For now on I will be taking my business to Fink's and I suggest you do the same. read more

My family loves Schwarzschild, especially, our favorite location in Midlothian on Alverser Drive. The atmosphere is beautiful and inviting! The customer service (Everett) is extremely helpful, kind and knowledgeable. read more

Love this jeweler and the employees are all very knowledgeable and helpful. We only go to the Alverser location and work with Everett. He's is always looking out for us. read more

Schwartzschild hasn't been in business for as long as they have with as many locations as they have for nothing. They're pros. Excellent customer service and a pretty good selection. I prefer jewelry that I can wear every day versus jewelry that I can only wear once a year because it's too fancy. They have a good balance of both. If they were even more contemporary with their designs, they'd get the full 5 stars. read more

Visited a long-time sales associate who I have followed from Tiffany and Co. He's been trying to get me in here for a year or so since he "crossed over". lol. I came to look at a custom Roberto Coin piece he'd had made for me that resembled another piece I saw in Las Vegas earlier this year. The store is easy enough to find in a newer strip mall with ample parking. It's right beside Cold Stone. The inside of this store is classy and elegant. They have large glass display cases. They have Hearts on Fire, Roberto Coin, David Yurman and some other jewelers. They have an on-site jeweler who can make quick adjustments or fix any issues with your jewelry quickly for you. I purchased the piece I had come to see - after making a customization request that should be complete by the end of this week and I'll have my new necklace and earrings! I'm still mostly a Tiffany and Co. gal - but this is a place you should check out if you are looking to comparison shop - they have some beautiful pieces and had some lovely low-key classy jewelry. read more

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I went for a repair for a jade and peridot charm. I was advised that my Jade was quartz and take it to Michael's and glue it back together. I took it back to Macy's , where it was purchased and my charm was sent out to be repaired. read more

Outstanding repair on my 1991 Tudor Sub. First cleaning ever and needed crown repair. Very pleased...Stephanie kept me informed at all steps of the process. If you have a quality timepiece, Schwarzschild is THE place to help you in Virginia!!! read more

Schwarzschild - Tudor Submit - Watches Near Me - Midlothian, Virginia

Great customer service. Cordial, professional sales staff with a wide selection of jewelry.

Scot (with one T) helped me find the perfect Christmas gift for my mom. He was knowledgeable and patient and guided me to a beautiful pair of Lagos earrings. My mom was so delighted on Christmas morning! read more

I have bought several pieces of jewelry from this location. Roberto Coin earrings, necklaces. Opal rings, a cross for my son, a watch for my husband and have always had great service. I purchased a gold chain for a pendant that I already owned and the gold chain stretched out. It originally was only 20 inches but stretched to 24. My normal salesperson Jamie was not there and I was dealing with Stephanie. She kept asking me what she could do but kept saying it was because of the weight of the pendant that caused the chain to stretch out. I have never had that happen before. She finally showed me another chain heavier and told me she could give me $100 off. When I went to pu the chain I was informed I was suppose to bring the old chain for the $100 credit. Another salesperson informed me because Stephanie was not there. She walked in and I explained that she never informed me that I needed to bring the old chain and I did not have it with me . Her comment was- " I was giving you $100 off I have to have something in return . ". She then stated she told me she informed me that she was giving me $100 off in exchange for the old chain. I would have been happy to bring the old chain with me since I am afraid to wear it since it is so stretched out but I was never informed. I have recommended this jeweler and along with my purchases have had numerous repairs done but I will not shop here again. read more

I took in an opal ring which had recently lost a stone. I had taken it to another jeweler who could not do the repair so I was not confident that it could be done. But then I took it to Schwarzchild and they were able to give me an estimate and complete the work within just a few days. Their expert jeweler selected the perfect replacement stone and charged a reasonable fee. I could not be more pleased with how my ring turned out. This is one satisfied customer! read more

Bryce is THE Go to Guy for any of your jewelery needs! After 15+ stores we only remembered his name and went back to purchase an engagement ring 1-2 years after we first spoke. Awesome experience! Definitely will be back read more

I have worked with Schiffman's/Schwartzchild Jewelers for 10+ years and have always been pleased with their exceptional service. This family company knows how to operate and run its business by combining their expertise in the industry and hiring those who are focused on the customer experience. Highly recommend them if you are looking for a jeweler in the Richmond area. read more

I had an excellent experience here purchasing a pair of earrings for my wife. I've been buying things online for so long that I had forgotten how much customer service really counted when shopping. Natalina took her time selecting a few pieces for me to see and when I arrived everything was within my budget and I appreciate that. A month after the sale, she called back to see how my wife enjoyed her jewelry. Yes, you can go elsewhere and find jewelry cheaper but will it be the same quality and experience as Schwartzchild? I doubt it! read more

Over the years my husband and I have made several purchases at Schwarzschild and Jamie always makes for a wonderful experience. She cares about helping us buy exactly what we are looking for while giving expert advice. We love her warm, genuine approach and while she is excellent at what she does, we appreciate that she never comes across as a "pushy" salesperson. read more

I called Schwartzschild this morning and spoke to Brice. I was asking about a specific engagement ring and he was kind enough to hold the ring all day for me until I could come see it after work. Brice held the ring all day and when speaking with him at the store he was kind and thoughtful all along the way. It was a wonderful experience! Brice even helped us plan some vineyards to check out in Charlottesville this weekend. He made sure we had a truly special experience. Thank you Brice! read more

Great experience! Purchased upgraded engagement and wedding rings and the customer service from Todd was exemplary. He didn't pressure or make me feel like I had to make a quick decision, he was so patient. He remembers me every 6 mos. when I return to get my rings cleaned and takes time to talk. Todd truly makes a connection with his customers. read more

Specail Event! Wife desired to present me (the hubby of many years) with a special watch for the BIG wedding anniversary & birthday... A watch that looked good, wore well & had understated good looks... I'm not an underwater diver, race car driver, astronaut, or anything like they advertise in all of the ritzy magazines. I really don't want to talk on it like Sam Catchem or Dick Tracy did back when I was young reading the funnies (comics). I'm just an old guy who wants to look at my wrist to tell the time. That's an indication to the folks in my era that the time is up - I gotta go... The wife's purchase was a big surprise, but unfortunately not exactly what I liked... Explaining my dilemma, Ben the manager, had the tenacity, pluck, prowess (!) and political skills to get me well satisfied without upsetting my sweet wife... Whenever you want to purchase something nice, personal service - Knowledgeable Personal Service, know your product personal service (can't get this online!) find the quality local retailer of fine products. These folks @ Schwarzschild on Alverser know their watches (and Diplomacy!). They are five star folks... read more