Brought in my Shinola watch and they made the adjustments while I waited. Quick, easy, professional…read moreservice, and a fun experience. Highly recommend!

Rather expensive for watch batteries but you're buying more than the service alone. You're buying…read moreJim Ahmed, the proprietor, worth the experience alone.

I was so grateful to find this guy. I have a vintage Breitling watch that was losing time. This…read morepiece has a lot of sentimental value to me. I sent it off to Breitling to be repaired. After a couple of weeks Breitling contacted me with bad news. The watch was not repairable. The parts were no longer available and they said it was a total loss. They did offer me $2,000 in credit if I let them keep the watch. Something told me to get the watch back. Which I did. A family member told me about the watch mechanic. I figured that I had nothing to lose. Within a week I was wearing my vintage watch again and it keeps perfect time. I will never buy another Breitling again. However I will take all my timepieces to the watch mechanic for all my repairs and tune ups He is very reasonable and he also makes custom jewelry.

From the owner: Vintage Mechanical Watch Repair Have a vintage watch you…read morelove but the big Watch Houses refuse to repair for you? Give me a call and we’ll see what we can do. My prices are much more reasonable and you’ll get your watch back on your wrist far quicker than if you sent it off for repair. Hours by appointment only. Check out the link to my website for frequently asked questions and typical costs.

Darryl is very fair and looks over your jewelry and gives you a fair price for re sell. Nice…read moredejection of jewelry to buy,

I had the worst experience in this store. Being new to the area, I wanted to align myself with…read moregiving my business to people that looked like me. Not only was he super expensive but he lied to me. I had an extender put on my 1 karat diamond pendant that I've had for more than 40 years. The original box chain has never broken, I just wanted it to hang longer with a new piece of jewelry I'm wearing. I also needed a new lobster clasp on an anklet. The extender alone cost more than 125.00. When picking up my jewelry I asked if his work, et. was warranty and he replied it was. I didn't wear my jewelry out of the store I didn't put my necklace on until going to my uncle's celebration of life ceremony. I walked out of the shower and it fell to the floor. I looked at it and saw the spring clasp was missing. I took it back to the store the owner said yes the spring clasp is gone and proceeded to quote me 75.00 for repair. I was shocked and reminded him that he told me his work was under warrant. He chuckled and told me his work was under warranty as long as it's in his store and the minute I leave with it, it's no longer under warranty since he's not responsible for the merchandise in my possession. I told him that didn't make sense and 99.9% of jewelry, merchandise, stuff have some type of warranty and based on what he saying now, he intentionally misled and lied to me. He chuckled and said so hear this, if I let you drive my car and you have an accident do you expect my insurance company to pay to fix it and I said of course, your insurance would pay and if you had a deductible my insurance or myself would pay. He said that's not how I do my business and I'm not going to argue with you. I said, who's arguing I thought we were having a conversation. He said, ok I'll give that but that not how I operate and I told him he was upset because his analogy proved him wrong. He said no I don't work that way and laughed. Since I was th only customer in the store I let him know that he was shady and I should stopped when I saw his cases of knock off LV/Chanel purses and sunglasses with $300/$500 dollar price tags and people like him give bad vibes to customers trying to support people who look like themselves. I told him that he is a disgrace to honest entrepreneurs that should be trusted, because I'll think twice about giving my business to others that look like me in this area being a new resident because of his janky action.

Jim Ahmed is a skilled proprietor of this one of a kind time keeper business. He brings an…read moreinteresting perspective to those entering his shop with the many time pieces either for sale or in the process of being restored. Go by and take a nickel tour.

I had the best experience with a walk in resizing of a watch. Super helpful staff and I definitely…read morewill be recommending them to anyone and everyone who needs anything watch or clock related!

I took my watch in to get the battery changed a week ago. The battery was still under warranty and…read morewasn't working. Apparently, they didn't have a screwdriver small enough to get the battery out. Now, they were the ones that put it in in the first place. The employee told me to come back next week when the district manager would be there and she could fix it. So, a week later I drive 45 minutes back and was informed at the district manager is in the hospital and my battery couldn't be changed. She asked me if I tried going to itech, another store in the mall. I said. "No" my watch is still under warranty to hear and want to get my new battery here. Well, she said she didn't know when she could help me. So, I turned around and walked away. Long story short, if you need a battery, Haven forbid you try to get one at Dakota!

If you have a nice watch and need a battery, do yourself a favor and don't take it to Dakota Watch…read moreCo. To make a long story short, I took a nice Seiko Chronograph watch to have a battery replaced and they broke the watch. They had it 3 1/2 months, and promised to fix it, but they didn't. To make it even worse, they are not taking any responsibility for what happened. Absolutely the worst customer service experience I've ever had. Here's the long story: I took it there late October 2023 to have the battery replaced. I was told it would take 10-15 minutes. I walked the mall for 15 minutes and went back. They told me one of the hands "popped off", and it would take another 20-30 minutes. I walked the mall for another 30 minutes, and when I went back, they told me they had to send the watch to corporate. A month or more went by and I heard nothing so I called to follow up. The person I spoke with said they would check and get back to me. When they did, they told me it would cost $180+ to have it repaired. I explained there was nothing wrong with the watch when I brought it there except a dead battery, and whatever was broken was because they broke it. She told me she would check on the details and get back to me again. When she got back to me, she told me they would fix the watch and consider it "store damage". Another month or more goes by and I call again to follow up. I was told the watch was back but it was "not repairable". When I picked the watch up two of the small chronograph hands are popped off and one of the stems for adjusting the watch is pulled out and won't go back in. When I picked the watch up the person at the kiosk didn't even say they were sorry. It was the same person who was there when I dropped the watch off. When I asked if he remembered me, he said he wasn't there when I dropped it off. Why would he lie about that? When I complained, all he did was give me a card with a phone number for their customer service. I called customer service and spoke with Tina. She had no information and I had to explain the entire history of what happened. She said she would get back to me. I then got a call from Vanessa, the regional manager. She also had no information and I had to explain the entire history again. Again, she said she would get back to me, and she never did.

Took it to I-TEC to replace a watch battery. Other places couldn't get the back off. He got the…read moreback off, replaced the battery, set the time and even adjusted the wristband so it would fit me better for a reasonable price.

No star ! Horrible, took a gold pendant to repair and guy broke it and refuse to refund me the…read moremoney which I had prepaid for repair , which I should've never prepaid. Beware ! They are not experienced in repairs.

Very friendly and easy to deal with! I would recommend them to anyone who has old coins or jewelry…read morethey don't want any more.

Fred is a very honest man! He has great selection of coins and gold/silver bars. Would recommend…read morehim to anyone looking to Sell precious metal or buying coins or bars.

I should have checked the reviews prior to dropping off an repair. My suggestion would be to get a…read moresecond opinion in terms of pricing for jewelry repairs. I found them to be overpriced. Work is as expected given what I paid.

I am one of those people who wears an actual watch and was challenged to find a band replacement…read more Yelp listed this as one of the few businesses in the Short Pump area, so I stopped in. It was a little odd that you had to get buzzed in, but for a jewelry repair shop in a strip mall, close to a highway exit, I understand the extra precautions taken. Customers wait in line to be assisted by someone. My wait was no more than 10 minutes. The woman promptly offered me a few choices and replaced my watch band in about 5 minutes. While this shop seems to handle more expensive jewelry repairs, it's nice to know that I can get replacement bands here as well.