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    Time-MD

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Response time

    1 day

    Response rate

    70%

    Services - Time-MD

    Watch cleaning

    Watch overhaul

    Watch part repair

    2 More Services

    Watch part replacement

    Watch seal testing

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    Dakota Watch Company

    Dakota Watch Company

    (3 reviews)

    $$

    If you have a nice watch and need a battery, do yourself a favor and don't take it to Dakota Watch…read moreCo. To make a long story short, I took a nice Seiko Chronograph watch to have a battery replaced and they broke the watch. They had it 3 1/2 months, and promised to fix it, but they didn't. To make it even worse, they are not taking any responsibility for what happened. Absolutely the worst customer service experience I've ever had. Here's the long story: I took it there late October 2023 to have the battery replaced. I was told it would take 10-15 minutes. I walked the mall for 15 minutes and went back. They told me one of the hands "popped off", and it would take another 20-30 minutes. I walked the mall for another 30 minutes, and when I went back, they told me they had to send the watch to corporate. A month or more went by and I heard nothing so I called to follow up. The person I spoke with said they would check and get back to me. When they did, they told me it would cost $180+ to have it repaired. I explained there was nothing wrong with the watch when I brought it there except a dead battery, and whatever was broken was because they broke it. She told me she would check on the details and get back to me again. When she got back to me, she told me they would fix the watch and consider it "store damage". Another month or more goes by and I call again to follow up. I was told the watch was back but it was "not repairable". When I picked the watch up two of the small chronograph hands are popped off and one of the stems for adjusting the watch is pulled out and won't go back in. When I picked the watch up the person at the kiosk didn't even say they were sorry. It was the same person who was there when I dropped the watch off. When I asked if he remembered me, he said he wasn't there when I dropped it off. Why would he lie about that? When I complained, all he did was give me a card with a phone number for their customer service. I called customer service and spoke with Tina. She had no information and I had to explain the entire history of what happened. She said she would get back to me. I then got a call from Vanessa, the regional manager. She also had no information and I had to explain the entire history again. Again, she said she would get back to me, and she never did.

    Terrible place to work. No training at a repair shop. The asst mgr had worked there for a couple of…read moremonths and admitted to having broken two customers' watches that had been sent to corporate for repair at the company's expense. The creepy spvr would not give us a lunch break nor even chairs to sit in. We were forced to stand for eight hours. The pay was only $14/ hr. I left after 2 weeks.

    Tompkins Jewelers

    Tompkins Jewelers

    (2 reviews)

    As someone born & raised in the sweet little town of Ashland, I have known Sheila Tompkins my whole…read morelife. She has created countless custom pieces for every member of my family and is not only knowledgeable but customer service oriented. She goes above & beyond to make sure that every gift of jewelry given is a treat to receive. I remember well some of the inventive presentations she helped my grandfather come up with to surprise and delight my grandmother. She can reinvent and old piece sitting in your jewelry box into something fresh and interesting that you want to wear again and I would recommend her store to anyone looking for a unique piece of jewelry that is not what everyone else picks up at a Jared/Finks/Kay. If you don't see what you are dreaming of in one of her cases let her know and she will design and make it for you custom. She is one-of-a-kind in today's world and a true gem in this small town.

    I want to say I'm convinced that buying from a smaller boutique jeweler is the way to go. I…read morebought a one-of-a-kind multiple band & multiple stone diamond ring in 2009. A car break-in recently and my ring is gone (don't ask, I know!) Sheila had moved her business during that time. She went to the attic, found the ring information, that it was made in Hong Kong, contacted them and got another ring made! I am tickled to say the least. If that were not enough to rave about, within a month, a smaller of the bands broke off. She contacted Hong Kong and got a replacement made. I am so happy with my ring and just know this service couldn't have occurred if I bought the ring at Hecht's in 2009. (Not that I could have found such a beauty there!). Hecht's, you say, YES, Hecht's, the store no longer here!!!! Thank you Sheila & all your staff for the superb customer service!!!!

    Time-MD - watch_repair - Updated May 2026

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