Not very friendly or helpful. Aloof service and high prices. I would not go there again.read more

So much for service. Walked in, the bell / door alarm goes off, and I'm standing up front for…read moreliterally 5 minutes. I can see two staff (possible owners) in the back, maybe 20ft away. I tried to say hello to get their attention, and nothing, no response at all. They just continued to chat away about the TV show they were watching. Definitely feels like they didn't care about my business.

Brought my automatic Tissot in for a band change and also had an older Rado that needed a look. Jim…read morespotted a repair fault almost immediately, a mistake the original service center had made, and walked me through exactly what to say to their customer service to get it escalated since I was out of warranty. He also had a band in stock for the Tissot and got it swapped on the spot in just a few minutes. The shop itself is small and a bit cramped, but that's a minor detail next to the expertise. Jim clearly lives and breathes watches, and it shows in how he sizes up a problem. I couldn't recommend this place more. I'll definitely be back.

We received EXCEPTIONAL repair services on 2 grandfather clocks that we brought in for repair. He…read morewas very knowledgeable concerning the issues and proceeded to repair each clock as quickly as possible. I highly recommend him as your go to man for all your repair services.

I was so grateful to find this guy. I have a vintage Breitling watch that was losing time. This…read morepiece has a lot of sentimental value to me. I sent it off to Breitling to be repaired. After a couple of weeks Breitling contacted me with bad news. The watch was not repairable. The parts were no longer available and they said it was a total loss. They did offer me $2,000 in credit if I let them keep the watch. Something told me to get the watch back. Which I did. A family member told me about the watch mechanic. I figured that I had nothing to lose. Within a week I was wearing my vintage watch again and it keeps perfect time. I will never buy another Breitling again. However I will take all my timepieces to the watch mechanic for all my repairs and tune ups He is very reasonable and he also makes custom jewelry.

From the owner: Vintage Mechanical Watch Repair Have a vintage watch you…read morelove but the big Watch Houses refuse to repair for you? Give me a call and we’ll see what we can do. My prices are much more reasonable and you’ll get your watch back on your wrist far quicker than if you sent it off for repair. Hours by appointment only. Check out the link to my website for frequently asked questions and typical costs.

Darryl is very fair and looks over your jewelry and gives you a fair price for re sell. Nice…read moredejection of jewelry to buy,

Owner was very easy to work with. I had him resize 3 rings for me and they came out perfect! And he…read morecleaned them as well. Super nice guy and very knowledgeable and professional. I will be going back to see him next week with a couple of broken bracelets I need repaired.

Jim Ahmed is a skilled proprietor of this one of a kind time keeper business. He brings an…read moreinteresting perspective to those entering his shop with the many time pieces either for sale or in the process of being restored. Go by and take a nickel tour.

Brought in 2 watches for new bands and batteries. bth batteries were dead within 6 months and the…read morewatches were both scratched at the pegs. When I picked them up I was in a rush and didnt try them on - one watch had a strap that I thought was a mm too wide jammed in but somehow they had bent the post. bought tools and straps off Amazon and did it myself for 1/2 the cost with no damage.

I took my watch in to get the battery changed a week ago. The battery was still under warranty and…read morewasn't working. Apparently, they didn't have a screwdriver small enough to get the battery out. Now, they were the ones that put it in in the first place. The employee told me to come back next week when the district manager would be there and she could fix it. So, a week later I drive 45 minutes back and was informed at the district manager is in the hospital and my battery couldn't be changed. She asked me if I tried going to itech, another store in the mall. I said. "No" my watch is still under warranty to hear and want to get my new battery here. Well, she said she didn't know when she could help me. So, I turned around and walked away. Long story short, if you need a battery, Haven forbid you try to get one at Dakota!

If you have a nice watch and need a battery, do yourself a favor and don't take it to Dakota Watch…read moreCo. To make a long story short, I took a nice Seiko Chronograph watch to have a battery replaced and they broke the watch. They had it 3 1/2 months, and promised to fix it, but they didn't. To make it even worse, they are not taking any responsibility for what happened. Absolutely the worst customer service experience I've ever had. Here's the long story: I took it there late October 2023 to have the battery replaced. I was told it would take 10-15 minutes. I walked the mall for 15 minutes and went back. They told me one of the hands "popped off", and it would take another 20-30 minutes. I walked the mall for another 30 minutes, and when I went back, they told me they had to send the watch to corporate. A month or more went by and I heard nothing so I called to follow up. The person I spoke with said they would check and get back to me. When they did, they told me it would cost $180+ to have it repaired. I explained there was nothing wrong with the watch when I brought it there except a dead battery, and whatever was broken was because they broke it. She told me she would check on the details and get back to me again. When she got back to me, she told me they would fix the watch and consider it "store damage". Another month or more goes by and I call again to follow up. I was told the watch was back but it was "not repairable". When I picked the watch up two of the small chronograph hands are popped off and one of the stems for adjusting the watch is pulled out and won't go back in. When I picked the watch up the person at the kiosk didn't even say they were sorry. It was the same person who was there when I dropped the watch off. When I asked if he remembered me, he said he wasn't there when I dropped it off. Why would he lie about that? When I complained, all he did was give me a card with a phone number for their customer service. I called customer service and spoke with Tina. She had no information and I had to explain the entire history of what happened. She said she would get back to me. I then got a call from Vanessa, the regional manager. She also had no information and I had to explain the entire history again. Again, she said she would get back to me, and she never did.

Took it to I-TEC to replace a watch battery. Other places couldn't get the back off. He got the…read moreback off, replaced the battery, set the time and even adjusted the wristband so it would fit me better for a reasonable price.

No star ! Horrible, took a gold pendant to repair and guy broke it and refuse to refund me the…read moremoney which I had prepaid for repair , which I should've never prepaid. Beware ! They are not experienced in repairs.

Fred is a very honest man! He has great selection of coins and gold/silver bars. Would recommend…read morehim to anyone looking to Sell precious metal or buying coins or bars.

When I was younger and I had lost my job and I had a one year old baby girl I went here looking for…read moresome money for rent until I could find another job so me and my family wouldn't get put out I had had in my possession a family heirloom ring that was 5 carat yellow diamond with a big fat white gold men's ring it belonged to my great uncle Leroy he was unsure about the quality and how much to give me so he called his expert or whatever you want to call it which told him to get a hold of that ring it was an antique by the way he immediately offered me $1,100 for it which needing rent money in the position I was in I accepted that wasn't even a quarter of its value and he knew it the man on the phone knew it they all knew it and he gave me the least amount of money he possibly could that was over 10 years ago I haven't been back since know what you have before you go into this place

I am one of those people who wears an actual watch and was challenged to find a band replacement…read more Yelp listed this as one of the few businesses in the Short Pump area, so I stopped in. It was a little odd that you had to get buzzed in, but for a jewelry repair shop in a strip mall, close to a highway exit, I understand the extra precautions taken. Customers wait in line to be assisted by someone. My wait was no more than 10 minutes. The woman promptly offered me a few choices and replaced my watch band in about 5 minutes. While this shop seems to handle more expensive jewelry repairs, it's nice to know that I can get replacement bands here as well.

I should have checked the reviews prior to dropping off an repair. My suggestion would be to get a…read moresecond opinion in terms of pricing for jewelry repairs. I found them to be overpriced. Work is as expected given what I paid.

As someone born & raised in the sweet little town of Ashland, I have known Sheila Tompkins my whole…read morelife. She has created countless custom pieces for every member of my family and is not only knowledgeable but customer service oriented. She goes above & beyond to make sure that every gift of jewelry given is a treat to receive. I remember well some of the inventive presentations she helped my grandfather come up with to surprise and delight my grandmother. She can reinvent and old piece sitting in your jewelry box into something fresh and interesting that you want to wear again and I would recommend her store to anyone looking for a unique piece of jewelry that is not what everyone else picks up at a Jared/Finks/Kay. If you don't see what you are dreaming of in one of her cases let her know and she will design and make it for you custom. She is one-of-a-kind in today's world and a true gem in this small town.

I want to say I'm convinced that buying from a smaller boutique jeweler is the way to go. I…read morebought a one-of-a-kind multiple band & multiple stone diamond ring in 2009. A car break-in recently and my ring is gone (don't ask, I know!) Sheila had moved her business during that time. She went to the attic, found the ring information, that it was made in Hong Kong, contacted them and got another ring made! I am tickled to say the least. If that were not enough to rave about, within a month, a smaller of the bands broke off. She contacted Hong Kong and got a replacement made. I am so happy with my ring and just know this service couldn't have occurred if I bought the ring at Hecht's in 2009. (Not that I could have found such a beauty there!). Hecht's, you say, YES, Hecht's, the store no longer here!!!! Thank you Sheila & all your staff for the superb customer service!!!!