Wonderful service. I had a piece of jewelry that needed some work and they did a great job…read more Friendly! Would definitely use again.

Easy to work with and did a great job on altering my necklace. Friendly staff. Thank you!read more

I needed to get my engagement ring appraised for insurance reasons and was told by where we got my…read morering (Emily Warden) to come to Richmond Jewelers. I brought it in and they told me it would take about a week and they were done appraising it in about a day. I think it helped that I had all the paperwork that mentioned what kind of stones and metals were used in my ring. When I brought the ring in, I was helped immediately and given a yellow piece of paper to bring in when I returned. They asked for my full legal name and address. They gave me a call when they were done. When I returned, I showed the slip, got my ring back, and an appraisal sheet. They had me review the sheet to make sure everything was written correctly before getting the Appraiser's signature. This cost me $90, which after some research seemed to be the cheapest and most affordable cost for an engagement ring appraisal. It's a tiny shop with Carytown style parallel parking out front. The only downside about this shop is that it smells like cigarettes, but I was in and out of there so quickly this didn't affect my experience. Plus I got great service! I highly recommend visiting.

Needed batteries in my watches replaced and this is the closest place to me. It's one of those…read morethings - not many people need this service anymore but what a crime if they all go away.. They have a good selection of jewelry on display. But since I was on a mission I didn't pay too much attention. They service is friendly and they replaced the two batteries in 10 min time while I waited. I think the price is fair and they worked very fast. Definitely recommended!

I walked in there with a diamond tennis bracelet to be repaired. I was not acknowledged. I stood…read morethere 5 minutes. There was someone behind the counter discussing PT with a man that was a customer. All it would have took was for her to say someone will be with you shortly. Instead I stood there 5 minutes until I decided to walk out.

I had the pleasure of having Everett look over several rings. Everett's standard of customer…read moreservice is the standard all companies should expect of their employees and reward their employees for. Everett's knowledge and love of his job was evident. Schwarzschild you have gem.

Took a serviceable Bulova Precisionist Chronograph to them to get the battery replaced. They…read morecouldn't find it when I went back to get it then they called the next day and told me the back of the watch would not stay in place. They expected me to pay for repair of a watch they broke!

This local Richmond jeweler is one of the few independently owned, and family-run luxury jewelery…read morechains left in the United States. They have served Richmond continuously for over 110 years and customer service is fantastic and the staff is educated and knowledgeable about the lines they sell and in giving advice on purchases. Big brand names such as Hearts on Fire, John Hardy, David Yurman, Wellendorff, Slane & Slane and Chimento represent the well-known jewelery vendors. For watches important Swiss watch manufactures like Baume & Mercier, IWC, Omega and Jaeger-LeCoultre or represented. Schwarzschild is most famous for being the top Rolex vendor in Central Virginia. They also sell fine gift ware such as silver services, flatware, wedding sets, and fine china. Typical services such as repair and cleaning, bridal registry, etc are all part of the exemplary service offered here. My experience has always been first rate and I recommend them as a first stop when searching for jewelery, gifts, or advice on diamond grades, watch brands etc.

I had my watch battery replaced and band adjusted and attached. The shop looks great, and the…read morecustom jewelry on display is very cool.

This place is wonderful. I had an antique gold ring from my mother, that needed to be repaired, so…read morethat I could pass it down to my daughter on her special occasion. They did a fantastic job!! Their workmanship on this piece was amazing. I am so pleased. The price was very reasonable too. They also have a wonderful selection of one-of-a-kind jewelry items, designed and created in-house. Wonderful place. You can definitely trust this jeweler with your prized jewelry pieces.

Service is A1. Knowledge mixed with personality. Simply the…read morebest. Welcoming atmosphere and free Valentine's Day gift wrapping made it super special.

Vera's did an amazing job repairing my engagement ring. 0ver 20 years old and it looks brand new!read more

I have been going to this jewelry store since it opened and always enjoyed my visits. However,…read moretwice recently I have run into an employee whose name I cannot recall. She has a wealth of tattoos and is blonde. She made me feel unwelcome the first time that I dealt with her and I thought perhaps she was just having a bad day. Unfortunately I went in again today and was not asking for anything out of the ordinary, but was treated almost rudely by her. Because of her attitude I mentioned that I can always go to other jewelry stores. And she suggested that I do that. This is certainly not my idea of acceptable customer service. This is such a shame because the woman who makes the jewelry is delightful and the pieces they have there are wonderful. Nevertheless, until I know this clerk isn't there any longer, or I can figure out when she's not working, I will not darken the door.

This is my favorite local jewelry store and I have bought a lot of my earrings there. I also got a…read morering as a gift from years ago that I treasure. Highly recommend their products and selection! However, the last time I was there a couple months ago, the store smelled very strongly of marijuana. It is possible a customer before me carried in the scent but it was strong enough to make me nauseous. That is the only bad shopping experience I have had but it has decreased my desire to shop there.

We were looking for a Diamond for both an investment and something for my wife to wear. Diamond…read moreSource of Virginia had the perfect diamond we were looking for at a price that beat other on-line sites and a wholesale jeweler I knew by 15 to 20%. They were easy to deal with and I would definitely buy from them again.

Worked with Denny and his team remotely from Charlotte, North Carolina. They came highly…read morerecommended by a great family friend, and I would recommend them to anyone. I went out on a limb in selecting the ring myself having never discussed it with my fiance, and because of Denny and his team, she absolutely loves it. Thanks for everything!