For today,,, while I enjoy teens having fun and shopping together what I don't enjoy is them…read moretaking up three dressing rooms (two to a room) for over 35 minutes while there is a line 15 deep of people waiting to get into the rooms to try on clothing. Twirling, giggling, sitting in the floor, coming in and out of the rooms over and over again. I suggest the dressing bf room attendant check in on them more and gently encourage them not to sit in floor, twirls, etc while so many people are waiting. Just a suggestion to make everyone's experience nicer.

employees are young and rude. i stood at the register waiting to check out while they talked to…read moreeach other and continued their conversation for. while before even acknowledging i was there.

Very cute store. I've never heard of it before but saw some ladies walking in and followed…read more A very cute, on trend, ladies clothing store with shoes, accessories and tons of fashionable clothing. Prices are very reasonable at about $20-40 for a sweater and dresses for $60. Ample fitting rooms and a ton of selections. I saw several dresses I really liked. Nice addition to the shopping center here.

I love this store! I am likely teetering on the upper edge of their age demographic, but I…read moreabsolutely adore their dresses and have now bought several over the course of a few visits. The dress I'm wearing in my current profile picture (6/2025) is from there. I also bought two pairs of shorts there that are soft, holding up well, and just very cute. Prices are reasonable for the quality too. The folks working are always pleasant and will start a fitting room for you too.

I stopped by Penelope for two reasons. 1. I needed to replace a pair of sterling silver hoops that…read moreseemed to have vanished from my collection, and 2. I was hoping to find an earlier birthday gift for a friend who was in town for the weekend. First of all, the woman helping us was very helpful and didn't mind at all that I seemed to request one tray after another for viewing a variety of pieces, not really knowing what I was looking for. I found a great pair of hoops almost immediately, which was fantastic as I'm oddly picky about hoop styles. We scoured the store and found a great necklace option though it was silver and a quick text revealed she preferred gold. While the store didn't have quite as many gold pieces as I would have liked, I did find a great pair of costume jewelry earrings to add to my gift for my friend... and the silver necklace I'd been considering for her, well, I ended up getting that for myself. By the way, they had a great selection of Pandora on sale! So I may go back soon to see if they have anything left.

This was my first time in this particular Penelope. Perhaps because of the time of year, or…read moreperhaps it's like this all the time, but the place was buzzing with activity. Customers, many men, shopping for gifts for their ladies. I didn't see anyone shopping for the clothing in the store, all jewelry customers. This is a great place to shop for a gift of jewerly for the special lady in your life -- mom, sister, wife, girlfriend... Lots of pretty things to choose from (I am loving the Bonn Bons right now) in a variety of price ranges, and all of the employees are super helpful.

Who doesn't love Anthro. Whenever I think about Anthropologie I think about the chapter in Jessi…read moreKlein's You'll Grow Out of It on the feminine urge to love Antro. This one in Short Pump is right in the center of the mall on the the lower level. It's always beautifully designed and filled with cute goodies. I love starting at the right to adore all the home goods and then making my way through the 50% off sale items, shoes, accessories, and clothes. They have plenty of spacious fitting rooms to try things on. In Richmond you're able to visit this one in Short Pump or the one in Stony Point. Both are fabulous. I rarely need help, but the people who work here that I've interacted with at the fitting rooms or cash registers have always been sweet. There are so many gorgeous things here.

Omg.... this soft opening of the Short Pump Anthropologie was fabulous! My daughter RSVP'ed for us…read moreand I'm so glad she did! What a shindig! Anyone who has ever been to an Anthro store knows about its gorgeously designed clothes, jewelry and housewares... but the staff here for the opening was on their A game! So many greeters, cashiers, floor staff helping the excited customers. My daughter and I were the first customers and we were so geeking out about it! The food was Ah-mazing!! Skewers of grilled chicken with cilantro lime sauce, Caesar salad cups, lobster phyllo tarts, black bean sliders with mango chutney, sweet potato ham biscuits, lavender and lemon cupcakes, macarons, and a beverage bar! I might have missed something, but let's just say that I went home with a happy tummy! I purchased some adorbs black pants and a pair of tortoise shell hoops, along with some cute office folders! Our hubbies came along, had a beer, held our purchases and enjoyed watching us shop! It was a great crowd but not at all chaotic, everything was fun, smooth sailing and an absolute blast! And my hubby bought me a surprise gift... guess I'll have to wait for our anniversary to find out what it is!! Kudos to Anthro! Great event!!

Great Christmas traditions ! Don't like Black Friday ' ! Parking was tough ! Stores are hurting for…read morestaff! Security was good!

I am a newbie to Short Pump! This place was absolutely amazing, I can't wait to go back…read more The selection of stores and variety of items sold were in abundance. The value was a bit unexpected as I assumed this would be more in line with outlet pricing. No biggie though, I thoroughly enjoyed myself here, and the fact that it wasn't completely overwhelming. As far as service, everyone seemed happy and welcoming from the employees in the establishments to the actual customers visiting.

I feel like my visits to this store in the Short Pump Town Center the past few months have never…read morebeen too fruitful. I'm a Loft card member so I earn points and use them to refresh my wardrobe every now and again. I've now visited three times and have only purchased two tops. That's unheard of for me. Usually when I visit Lofts and Loft Outlets elsewhere, I leave with big bags of clothes. I'll have to buy online to use my rewards cards, I guess. Each time I've visited, the store has been really busy too, and it's semi-difficult to browse without requesting people move a thousand times. Last visit, during their First Tuesday promo, many of the displays looked like hurricanes blasted through them as well, and the associates all were swamped with long lines (and one customer who appeared to be returning and purchasing half the store). I love the Loft brand, and the friendly folks who work here are doing their best, but I do think this store needs some help reaching a higher quality level and providing a better customer experience.

I am a big fan of Loft, online or in-store, and have been coming to this location for years. But…read moretoday was one of the worst experience and I was made to feel a less valued customer compared to the other shoppers there. I stood in line waiting my turn like the customer before me, that customer went up to the register and I waited my turn. I noticed another line forming in the other side and I just assumed they had two lines going. The ladies at the register saw I was waiting and did not say a word so I continued to wait my turn. Another lady that works there approached me and said they are having one line and wanted me to move to the other side. Now, by this time there was a good line of 5ish people waiting when my turn was supposed to be next.. I was there waiting way before all those people. She had me wait in the back of the line again! Instead of having me just make my purchase since I was way before all those other people, she made me wait again. I told the lady at the register when my turn came up, after waiting yet again a good 10 minutes, that they should at least put a sign up. She said that they had just put it up. Seriously! So they know I was waiting before the sign went up! As I left I told the lady that moved me they should've put the sign before I waited in line, she says "oh it was up" she contradicted the register lady... so I knew she was just saying it to cover herself! My conclusion, if you look a certain way at this location you get a better treatment. So anyone with darker skin, good luck... as we are not valued customers!!

I rarely write reviews about chain stores but I had one of the most degrading experiences of my…read morelife in this Madewell yesterday. I came in with my family a couple days after our family pet died, as a way to distract ourselves and do a little retail therapy to make us feel a little better. Bad choice. This visit absolutely made me feel worse. I grabbed three different styles of pants and asked for a dressing room. Now let me preface this by saying I've pretty much worn madewell jeans exclusively for 7-ish years. I know what size I wear, and I understand how their pants fit. Instead of the sales associate helping me get a fitting room, she started off by saying "Have you ever even owned Madewell jeans before?" to which I responded yes, I own several pairs. She then grills me on the shorts I'm wearing and asks me where they're from. I tell her, they're Madewell. I bought them a couple months back. And she says "Oh wow...that's REALLY surprising." And laughs. What is surprising about that? She then says "Are you sure? They don't look like they're from here." Mind you these shorts I have on are CURRENTLY in their store, in multiple colors, in the front of the store. So what exactly was she implying? Because the vibe and the tone I was given was that she thought either a) I couldn't afford madewell or b) they looked so bad on me she couldn't believe I bought them from madewell. I stood there in disbelief in what she was saying to me, but it didn't stop there! She then proceeded to tell me I should grab a bigger size because their jeans shrink and they won't fit me. Are you fkin kidding me?! Did I not just tell you I own multiple pairs of madewell pants, and that I'm currently wearing them now? And madewell jeans stretch out throughout the day, so I have no idea why she felt so inclined to say that. I could not believe the way I was spoken to, as if I didn't deserve to be in that store and that the clothes I grabbed wouldn't fit me. I KNOW my size. I already told her that. I don't know what I did to this woman to make her feel like it was okay to disrespect me and talk down to me like I was some kind of fat idiot, but needless to say I will never visit this location again. Madewell, you might wanna train your stuck up employees not to disrespect people for no reason. Both my sister and mother picked up on how degrading she was when she was speaking to me. All of us are grieving at the moment and we did not have it in us to start an argument with a freaking sales associate. But yeah, cool, I hope she feels better about herself while trying to make me feel bad about myself for absolutely no damn reason.

I went in to Madewell today for the first time after hearing wonderful things about their jeans…read more I'm in the process of leveling up my wardrobe (new year, new me!) and replacing lower quality pieces with higher quality pieces. I guess it's time to be a grown up! Jeans are really funny and you can be completely different sizes depending on brand and cut. So, as much as I hate trying things on, I decided to pop in and give them a test drive. Well, people definitely aren't lying! The jeans are soft, supportive, and definitely high quality. They're thicker than some others that I have from a different brand and I really enjoyed everything about them. I was surprised to find that my normal size fit me very well. The young lady who was working today was very nice and helpful, without being overbearing. My favorite kind of employee interaction! Definitely glad I came in today and looking forward to owning my very own pair of Madewell denim in the new year!

The huge dressing rooms with fans, the boho sale and selection, plus and the amazing customer…read moreservice experience I had here today took this store to 5 stars!!

I stopped in Torrid to find a pair of Jean's and I'm happy to report the AC was working. This time…read moreI had the pleasure of meeting Kellie. Kellie personalized my shopping experience by getting to know my name and customizing my fitting room. This experience was much better than my previous visit.

I was sad to see that Clothes Mentor was closed in the Short Pump Area but saw that there was this…read morelocation close by. It was that time for Spring Cleaning and was in the process of minimalizing my closet (and house). I had a pile that I was ready to get rid of anxiously and decided to give this place a shot. The place is a little smaller but had plenty of cute clothes to choose from. I did go first thing in the morning so I was able to get first dibs on having my stuff looked over. They did a great job going over my clothes and taking a big chunk off my load. They did offer a good amount for the amount of clothes that they selected, but was surprised that they didn't take many of my new brand clothes. Which was fine with me because then I was able to just post it on Poshmark. Anyways, it was an overall good experience to sell your clothes and to check out second-hand clothing. (In my defense, I tried not to check out their clothings because I was indeed trying to downsize haha).

4/23/26 @ 7:25 pm : We were in the area & my son got excited at the sight of this store. He loves…read morefashion. He was hoping to find some cool things at great prices. Unfortunately, we stepped inside about 35 minutes before they were going to close. Others came in after us. No one, and I mean NO ONE, spoke to us when we came in. We browsed around & a young lady came and slammed a pair of jeans in front of me on the rack. She did say "excuse me" while doing so, but the attitude was very clear. Not sure why people get so upset when they are still open. At that point, I knew I wasn't purchasing anything from that store. I had to get my son out of there, but he was still excited at some of the things he was finding. He's a teen - He doesn't pay attention to bad attitudes or poor customer service the way I do. So, he was unfazed. The longer we stayed, the more irritated that young lady looked. I walked out because he was taking too long browsing & I could feel myself getting upset by her behavior. They brought in the racks from outside & the young man did finally say "hello" to me as I was walking out. Weird! Even if he was ready for everyone to leave, he didn't show it as rudely as the young lady did. Instead of being called "Uptown Cheapskate", they should rebrand as "Uppidy, Stuck Up & Rude Cheapskate". That fits them more accurately. Needless to say, we will NEVER go back & their men's section is extremely small compared to the rest of the store. They won't see a penny of my money!

Let me start this off by saying that I am not someone who writes a lot of reviews but I had such a…read morebad experience that I felt the need to warn any other brides from feeling as defeated in their bridal appointment as I did. My appointment was this past Saturday. My experience at this bridal store was horrible. When myself and my party entered, we were told to pull some dresses that we liked while we waited for my consultant. My consultant told my party to "calm down" with all the picking after they chose 3 dresses and never introduced herself to my family. My consultant at didn't seem like she was listening to any of my preferences. The situation seemed like she was choosing dresses that she liked. Throughout the appointment, she continued to pull dresses that were, over budget, the wrong material ( she kept pulling dresses with so much tulle) and overall not my style that we discussed. Every dress she pulled was either 6 sizes too large or 4 too small so I was unable to get an accurate depiction of what the dress was going to look like on myself. I am not a picky person but it truly was awful. Every critique I had about the dress, was followed by her saying that it could be fixed with a strap or removal of beads, or a completley changing the structure of the dress or some other very expensive alteration. While I did appreciate her trying to fix the problem, she never differentiated from the style of dress that she pulled ( that were huge, heavy and had about 15 layers of tulle). My consultant never helped me by adjusting any of the dresses, ( she also never helped me put any of them on either). She never helped fluff the train or hold it so I could walk. My future mother in law had me attempt to tuck the material between my legs to see what the dress could look like on her knees. Her reaction to my family having to help was was very aloof. She also didn't seem like she had a very good knowledge of the inventory of the store. She would leave me on the stage in a dress that was very uncomfortable for several minutes while looking for "just the dress" and return with the exact same style that i had told her I didn't want. I stated what I wanted several times to her. I didn't even leave the dressing room to show my party a few of the dresses and she would argue with me. The last and perhaps the largest issue I had was that all of the dresses either myself or my guests chose were continuously intentionally placed to the back of the rack to try on by her. When my mother and cousin moved them to the front, she moved them to the back again and seemed annoyed. When my mom asked " can we please see her in this dress?" after about the 9th dress that I didn't like , my mom was ignored and was given a sour attitude. This was my second bridal appointment ever trying on a wedding dresses and I can tell you that if I hadn't had such a positive experience at the shop i had been to earlier in the day, I would have been in tears and this would have ruined the bridal dress experience. I'm writing this review based off my terrible experience in the hopes that the shop management will read it and make some major changes in how they treat their customers.

I just ordered my wedding dress from Tiffany's Bridal. I am a plus-sized bride, and was initially…read morenot looking forward to shopping for my wedding dress. I was terrified and walked into my appointment already feeling defeated and like I would have to just settle for anything that fit. Sharon, the owner, worked with me directly. When I walked in, I was surprised to see that she had an entire rack filled with beautifully diverse dresses of all different shapes and styles that were in my size. I tried on many different dresses and she was so professional, compassionate and kind to me. She never once made me feel like I would have to settle for simplicity because of my size, instead she guaranteed me that we would work together until I found my dream dress, and she did just that. She treated me and my family with such respect, and made me feel so beautiful and special, and she even helped me come out of my shell and have a bit of fun! She threw accessories and creativity at me with each dress to show me that any of the dresses can be made even more unique with some fun additions. My dress is more beautiful than I ever could have hoped for, and I absolutely cannot wait to marry my best friend wearing it. I am beyond thankful and proud to now be a Tiffany's Bride!