The huge dressing rooms with fans, the boho sale and selection, plus and the amazing customer…read moreservice experience I had here today took this store to 5 stars!!

I stopped in Torrid to find a pair of Jean's and I'm happy to report the AC was working. This time…read moreI had the pleasure of meeting Kellie. Kellie personalized my shopping experience by getting to know my name and customizing my fitting room. This experience was much better than my previous visit.

Take this review to the bank!!! Once again...seamless experience! Christina was a suit wizard and…read morepicked out the perfect suit I needed for my son with a wave of a wand! Then another magician, I think his name was Tyler, was able to get the pants hemmed in a flash! What kind of sorcery is this? It's the fabulous kind! Beautiful quality, flawless customer service, sale prices makes this shop the choice for all your men's fashion needs! I also purchased some whimsical socks for the guys, cologne, and tie pins! The sweaters, shirts and even jeans are right on the mark!! Jos A. Banks and I are well-suited!! Don't go anywhere else!!

Don't waste your money. I've gotten better off the rack suits at Macy's than a Jos A Bank custom…read moresuit. I purchased a custom suit from this location about 3 months ago and wanted to wait until I wore it on numerous occasions. Custom tailored suits are supposed to look custom, but I can honestly say every time I put on my suit it looks like I'm swimming in it. When I got measured back in March, the salesman asked me what size pant I usually wear. I told him, and his response was, "well you must have put on some weight!" Not a good start and I had not. He didn't ask anything about what style I liked or anything. I have a narrow frame and many jackets look way too wide in the shoulders. While trying on the jackets to get a sense of what fits, I mentioned it to him and he said, "that's why you're getting custom. It will all look much better when it's tailored." Cool. Fast forward to the first fitting: the jacket was horribly wide and pants were WAY too baggy. I told him my concerns and he assured me (again) that these issues would be fixed with the final tailoring. Come my final fitting, things were looking better. HOWEVER the issues I mentioned in both of the previous fittings weren't properly taken care of. Shoulders way too wide. Pants way too baggy. Rise way too long. I mentioned it yet again and instead of trying to fix the issue, he brought over another sales associate to have him tell me that it looked "like it should." I don't care what either of their opinions were. I did not feel like it looked good and spent a decent amount of money on the suit. I had an event for which I purchased the suit the following weekend and it couldn't be tailored again in time. Also, they assured me that the issues I mentioned were not fixable, as the style of this suit wasn't a narrow shoulder and they didn't even carry shoulders as narrow as I wanted. Now, I need to wear a suit for work and every time I put on this suit I feel frustrated and end up opting for another in my closet I got off the rack at Dillards or Macy's.

I LOVE this store and the people were fabulous. Chris helped me out perfectly. I went in with one…read morething in mind and Chris said, no, they did not carry that item, and showed me what they did carry- some wonderful short sleeve linen shirts. Perfect! I'd had a new one in mind, and they had what I wanted. Chris was the best salesperson. I will be sending people to this store, especially for gifts for me!

My review has nothing to do with the service I received at this location. It has to do with the…read morequality, or lack thereof, with the shirt I purchased ONLINE. Short and sweet... I ordered an XL in black/short sleeves. Untuckit sent me a large. When I opened the package, the shirt was thin. Paper towel thin. Not kidding. Needless to say, I went to the store a day later to return it. Instead of mailing it back, I read some reviews elsewhere that stated their customer service online is less than stellar. So I didn't want to take a chance with that since the subpar material of the shirt was enough for me. The associate in the store was nice and gave me no hassle at all. The shirt was still in the bag, folded up. But the kicker was, he told me Untuckit doesn't even make this particular shirt anymore. Explains why I was sent the wrong size, on purpose. My one and only experience with a $100 shirt is my last.

Lex's of Carytown was my very first bridal appointment, and overall, it was a solid experience…read more They had a decent selection of gowns, and their dressing room process was by far my favorite of all the places I visited. I was able to try on a lot of dresses in a short amount of time thanks to how efficient and respectful they were. Each dress was placed in my fitting room already unzipped, so I could easily slip it on, and a stylist would come in just to zip it up. It was such a modest and comfortable process, and I really appreciated that. That said, I didn't experience much interaction or guidance from my stylist. Maybe it was because I had two people with me to talk through things, but I don't recall receiving any input, suggestions, or just general information from the staff. I also wasn't offered help picking dresses or narrowing things down by budget. I can't speak to prices overall, as I wasn't really focused on that during my visit. In hindsight, since it was my first stop, I may have unintentionally taken more of a "browse everything" approach. While I'm grateful for the chance to try on so many options here, the lack of personal connection ultimately made me glad I didn't find my dress at Lex's. I found much more warmth, support, and guidance at the shop where I said yes.

Street parking is available or parking in neighborhood adjacent or parking lots…read more I always love coming here when I'm in Richmond. They have a great selection of dresses and seem to change their options decently. The workers have always been nice and attentive and helpful with giving suggestions. I've always been able to find dresses when I have an occasion and the prices aren't too bad.

After visiting their outlet store in Williamsburg, I was eager to check out their main shop in…read moreShort Pump. In the past, things from here haven't been my taste, but lately I've adored what they've had. I must've spent at least an hour trying on all the things I liked at this location. I came on a Saturday so it was packed. Kylie was incredible. She helped me a lot at the fitting rooms. For all the pants I liked, they only carried regular lengths. I wish they offered the short length in store and not just online. I ended up buying a cute yoga set, sun glasses, a lace top, and winter headband for about $135. I find that things are a bit pricey here, but it is a common known brand. A lot of their things have sales on them too. Glad I stopped by, they have a lot of cute, cozy, and soft stuff. I like their offline brand a lot.

I went in the other day to do some holiday shopping for my daughter and the staff was out of this…read moreworld! Everyone was so friendly and helpful! Such a great experience! Shannen was so kind as soon as I came in the store and make me feel so welcome and comfortable in the store. This isn't typically a place I would shop at but i definitely will be returning. They had so many options in the store I even found some stuff for myself! Great quality stuff, great staff, overall great experience!

I was in the area and didn't feel like driving all the way to Carytown for a thrift experience,…read morelooked up places nearby and this place came up! I started looking at the racks outside and felt very hopeful after looking at the prices. The store is very organized in my opinion. As a midsize, borderline plus size girl, it was really easy to find clothes that actually fit. The dressing rooms were convenient, the selection is good quality and I love the brands they have, the pricing really isn't that bad. It's a curated selection of what's fashionable without breaking the bank. I'm glad there's one in Richmond, I'm glad there's one in Virginia Beach! More on that later though on their actual business page lol

4/23/26 @ 7:25 pm : We were in the area & my son got excited at the sight of this store. He loves…read morefashion. He was hoping to find some cool things at great prices. Unfortunately, we stepped inside about 35 minutes before they were going to close. Others came in after us. No one, and I mean NO ONE, spoke to us when we came in. We browsed around & a young lady came and slammed a pair of jeans in front of me on the rack. She did say "excuse me" while doing so, but the attitude was very clear. Not sure why people get so upset when they are still open. At that point, I knew I wasn't purchasing anything from that store. I had to get my son out of there, but he was still excited at some of the things he was finding. He's a teen - He doesn't pay attention to bad attitudes or poor customer service the way I do. So, he was unfazed. The longer we stayed, the more irritated that young lady looked. I walked out because he was taking too long browsing & I could feel myself getting upset by her behavior. They brought in the racks from outside & the young man did finally say "hello" to me as I was walking out. Weird! Even if he was ready for everyone to leave, he didn't show it as rudely as the young lady did. Instead of being called "Uptown Cheapskate", they should rebrand as "Uppidy, Stuck Up & Rude Cheapskate". That fits them more accurately. Needless to say, we will NEVER go back & their men's section is extremely small compared to the rest of the store. They won't see a penny of my money!

The best boutique gift shop in Midlothian ! Great selection and variety for gifts or to treat…read moreyourself! Staff is so helpful - special thanks to Pam for her help and patience!

The lady who was helping me was not at all friendly or helpful. I was truly a bother! She was…read moreactually nasty! In this day and age customer service is so important and she was the opposite I purchased a dress and after bringing it home and trying it on it was too large. They had the same exact dress in the store in the smaller size and all I wanted to do was exchange for size. Unfortunately I was out of the 2 week window and she treated me terrible. Not a good experience!!! 5/14/26

This was the worst shopping experience I have ever had. We were shopping for our mothers, my…read moreroomie and myself hoping to find a good gift. I had never been in this store so I thought let's check it out maybe we will score. We walked in, spent a little time moving around the store but were ignored by the two workers immediately upon entering. BTW, this was Sat night 11-1-14 at short pump around 730pm. Two women were working. There were other ladies in the store shopping that we walked past so when one of the workers yelled across the floor "can I help you" I wasn't sure who she was speaking to but my roomie and I were in mid conversation when it was said. Before we could respond the taller of the two ladies cooped a huge attitude and said "excuse me", like she was speaking to a child who wasn't listening! That was the straw that broke the camels back and we left. The taller lady continued to have an attitude for some odd reason. I feel like they felt we were not dressed nice enough to be shopping in there. This woman was just plain rude! My thing is she could have come over and asked us, not yelled at us from behind the counter! There's s thought!! It was the first time I had been in chicos and it will be my last. I have told everyone not to go there and I have a lot of high end clients. They are super rude. I even sent a complaint to corporate!

From the owner: Women's clothing store that offers a curated collection of chic, unique women's clothing, jewelry…read moreand accessories. Your boutique features Style Experts, skilled associates who offer outfitting advice, fashion tips and tricks, previews of new collections and more and it's always complimentary.