Service selection value all excellent…read more As soon as I walked in the door, I was greeted the attendant make sure I could find everything I needed and explained how the pricing went. Some things were on sale which made it great value. I got three new pairs of shoes for under $100 awesome.

As soon you walk in the door theres an un polite woman at the register. She was very unfriendly,…read moreunprofessional. Not a sole in the entire store except her and another cashier/employee at two different lanes. Neither greeted me btw. I did though and then I asked for an item which I was alerted before I could finish that it wasn't in stock, and wasn't even an item sold there. I asked out of confusion, "why didn't your store sell them?" She replied because nobody wears them. Immediately I knew this employee had an issue, with something or someone probably herself because I'm somebody and I'm asking you for the item so apparently somebody where's them. Your comp right next door was outta of stock or they didn't have the sizes I needed. I was buying for my entire family. Maybe it's because I wasn't wearing her favorite color because she had red coloring all in her head that looked stank with clearly a stank sarcastic attitude to match. FYI if you are in the customer service business and you refuse to give good or choose rather poor customer service just get out of the business. Times is already bad economy wise. I'm spending money that definitely doesn't grow on trees. The last thing you want is not only for money to not come in, You also don't want people running your future sales away. It's ok maybe it's not for you. Businesses will continue to go out of business unless the management checks the employees bottom line, especially considering the times. There's someone else who needs a job but more importantly actually likes what they do. Not sure if I'll ever be back to shop here, unless desperate.

Customer service could have been better, seems associates are more concerned with your individual…read moreconversations than actually trying to help. If it wasn't for purchasing specific shoes for a wedding, I wouldn't shop here.

Why is the Short Pump, VA store so trashy? I stopped by to pick up an order and look around. From…read morethe minute I walked in the door there is trash everywhere inside. I asked Ryan who identified himself as manger why there was so much trash and litter throughout, he looked around, shrugged his shoulders and said he did t know. He simply said, "sorry" and walked away.I understand I'm not eating there but it would be nice to sit down and try on shoes with having to find a place without fries and trash on the floor. They also told me they are bagless now. So, if you buy $600 worth of shoes like I did - plan to make a few trips.

They looked after me really well, I had been wearing the wrong size shoes. Tried on a few pairs and…read moreactually went with the first pair I tried which are ASICS. Bought inserts and socks tooand have been walking much better.

Such a great experience at Fleet Feet it left me wondering why I hadn't visited sooner!…read more With an effort to be more active in 2022 came a much needed shoe upgrade. A friend recommended Fleet Feet ages ago but I didn't finally give them a try until I hurt my foot in the gym partially due to very old shoes. I came in on a Friday evening and two other customers were already there but Anthony did an amazing job of bouncing between us and providing excellent service. I explained my situation, what kind of workouts I typically do, and he walked me through the measuring process which consisted of stepping on a platform and walking a few strides over a cushiony mat. (Thank god, you do not have to run!) Anthony explained my readings & shortly came back with three awesome options he thought would be great for me. Unlike Cinderella, though, Anthony nailed it on the first shot. The CloudFlow shoes felt so amazing they made me realize just how old and worn out my other pair was! Due to some discrepancy in my arches, Anthony also recommended some insoles which he custom cut for my new kicks. In addition to that, I also snagged some workout gear from their selection. The shoes were $140, insoles $50, and the gear was $60, so not cheap but you can definitely tell it's quality stuff! I already wore everything for the next morning workout and it all felt great! Fleet Feet for the win!

Typical DSW. Didn't have as much of a selection as some of others I have been to. Good to stop…read morein if you are in the area.

Most of the time this location doesn't have my size in stock, which isn't ideal. It's a pretty…read morenormal size too. The selection is vast, but I'd really like to try a shoe on before I buy it. Sometimes it's just worth it to buy online and then return to the store if needed. I did have success recently with a pair of Brooks in store, so that was nice.

Are these guys stoned??? Seriously. I had to repeat my size so many times. Still brought the wrong…read moresize out. Then he brought the wrong shoes. Disappeared into the back forever each time he went back. Then forgot to bring the shoes. Then brought the wrong size again. Then kept trying to upsell me to expensive insoles. I didn't even have a shoe that fit yet. I couldn't wait to get out of there and I will never go back.

Great customer service! I went in looking for a specific Pair of shoes I had seen online. They…read moredidn't have my size but the employee called another store to see if they had my size there. Above and beyond what I expected! Extremely comfortable shoes too. My hips and knees don't hurt since I started buying their shoes!

Probably the best option for used clothing in Richmond. They have some high quality brands in their…read moreinventory and keep the items fresh for the season and also the prices are decent - especially if you find it by the last mark down. Can be somewhat cramped with too much but we all have too many clothes! I've consigned here too with some luck but ended up spending more than I made.

Lots of Lily, Talbots, Anthro, Free People, Coach, and other trendy brand names! Tons of jewelry,…read morepurses and shoes and accessories. While I like the selection, this store is extremely cramped and the clothes are so jammed on racks, it's difficult to navigate the inventory. Outside there is usually a sale rack and also some discounted items in the back of the store. The fitting rooms are comfy and roomy, so that's a plus! The wall of jewelry is overwhelming, but in a good way! So many necklaces! Everything is displayed pretty well, there are some racks that hold specific brands not necessarily according to size. Overall, I like this consignment shop, even though I'd prefer to shop in a less crowded environment. Some of the prices are too high, but occasionally I find some good deals here! Be sure to check it out and add some flair to your wardrobe!

Great Christmas traditions ! Don't like Black Friday ' ! Parking was tough ! Stores are hurting for…read morestaff! Security was good!

I am a newbie to Short Pump! This place was absolutely amazing, I can't wait to go back…read more The selection of stores and variety of items sold were in abundance. The value was a bit unexpected as I assumed this would be more in line with outlet pricing. No biggie though, I thoroughly enjoyed myself here, and the fact that it wasn't completely overwhelming. As far as service, everyone seemed happy and welcoming from the employees in the establishments to the actual customers visiting.

They had lots of shoes and decent prices…read more I must have found at least eight pair that caught my eye and were priced low. Not every shoe displayed is available in all sizes, however. Probably why the prices are so good. I wound up going home with with three pairs, all of which I love. So, do shop here, just be prepared to spend a bit of time going through the selection.

Wow! I am not happy with all the new shoes that come out, so it was so great to find a place that…read moresells shoes that have been discontinued- don't know where they get them, but they have a lot! They're not bargain-basement prices, but they are STILL cheaper than when they were new! I wish I had one near my home!

Popped in looking for a sling bag that would fit my 13' iPad Air. They had a wide selection of…read morebackpacks and sling bags. The clerk was very helpful and helped me evaluate choices. I found one on sale that met my needs.

Top quality durable tactical clothing, shoes, packs and bags. Very friendly sales associate. This…read morewas my first time in one of these stores. Prices seemed high, hopefully they have good periodic sales.

If you can't find it here, you aren't looking! Fabulous…read morecollection of mini shops within a shop from dresses to hostess gifts to puzzles to my fabulous holiday gloves! Always fun to explore!

This is a good spot for gifts in the near West End. Some of their items are outside of my price…read morerange, but they do carry lovely local artists, like Lori Mitchell's work, plus some reasonably priced goods. I appreciate that they have a parking lot too.