Shoe City is another store I occasionally come to for athletic shoes and urban clothing. Shoe City…read moreis usually a bit cheaper than most chain shoe stores in Richmond. Shoe City has a very large clothing section. You can find some really good deals on clothes. The shoe section is smaller and somewhat limited. You will come across good deals on athletic shoes from time to time. Shoe City has men, women, and kid clothing. The employees are friendly and helpful. The stores is usually loud because of music.Theres plenty of parking in front of the store. I love shopping for deals on shoes and clothes. Shoe City is a solid choice for discount apparel or athletic shoes.

I'm very disappointed with the selection at this store. They seem to carry the exact same shoe from…read moreevery designer. Where is the variety? Aside from the lack of variety, the employees could not answer a simple question and kept pointing me in a managers direction. Is it any wonder consumers are shopping online more?

First time shopping here and I must say they have a large variety of shoes, but of course it's a…read moreshoe store so what can you expect , but anyway after being in there going through all the women's dress shoes I narrowed my selection down to three choices. At that time no one not one sales person come to me and ask if I needed any assistance. Did I find everything I was looking for? Did I want to try on anything? Did I need a booty? Absolutely no type of customer service at all. And for spending close to 200.00 I could've at least gotten a Hello, but Nope. Even on the way to the checkout the sales person that I did walk by continued working and didn't speak just was in her own little world. Wow, that's how you treat your customers who's willing to spend their money in your store??? At least the cashier was friendly.

I have been in this store a few times and the staff are not very friendly they never have a real…read moresale only on the least desired shoes great shoes if you can find your size

Clerks apparently not trained well. After looking at my credit card, I realized that I was charged…read morefor a pair of shoes that I did not buy. I was returning two pairs. When I called, I was told I needed to come back in to talk to the manager. Later, I stopped in and she was implying that I was lying. The whole transaction took almost an hour, she kept disappearing in the back while I waited. Terrible service.....I think management needs to look into their employees at that store!!!! It's sad because it's a nice store!

Never leave without checking your pickup in front of them , I picked up without checking and…read morethey've sold me a used shoes , 10minutes after leaving the store and wore it for one time it didn't take more than 15 minutes.I came back and explained what's happening but they kept telling me no return and we didn't sell you a used shoes. You'll see the difference between the shoes they've sold me and a similar shoe from the store. IAM NOT TALKING ABOUT THE SMALL WHITE COTTON PARTS , IAM TALKING ABOUT THE SHOES STICKER , And explained to them that one wear cannot make the sticker look like this but no result. If there was a 0 star I would put it

I bought a pair of Timberland boots from here, got home opened the box and i had two right shoes. I…read moretook the shoes back to the store the next day on an Saturday the mall Opens at 10am i got to foot locker at 10am waited outside the store until 10:40am then they decided to open the gate to the store. Went up to the counter asked for the manager the guy i asked said I Am the Manger! I let him know about the issue with my purchase he walked off and handed the issue to an store associate they ended up refunding my money. This could have been avoided if the would have checked my box before i left the store SMH THE WORST CUSTOMER SERVICE!!

I walked in the other day browsed the merchandise they had and picked up 2 items which I held in my…read morehands and continued looking around , I was approached by one of the staff and he asked if he could hold the items in my hands and I respectfully said no but the staff member grabbed a hold of my items and took them to the register anyway it's not the first time this happens to me because I do come to this location quite often it almost seemed like the employee thought I was going to run off and not pay for the items

Inventory, customer service and the condition of the store all need work. I'll start with the fact…read morethat some of the things on display aren't in store. The shirts on the shelves have thick layers of dust on them they've been there so long. No one greeted me or offered any help. I looked at both sides for shoes and clothes so they had ample time to say something. When I looked around I realized the employees weren't helping other customers either. One employee was on her phone cussing someone out instead of helping a family with sizes. The store smells and the carpet is in terrible condition. I did find some cute sweatpants but other than that the visit was off putting.

Best Shoe Store in Chesterfield Towne Center! The employees are super nice! Willing to help out any…read moreperson looking or ready to purchase! For sure a WIN! In my book! I came from another store looking for shoes. Your store was clean, professional, and no gossip on the floor! You all did a great job beating the competitors with their great customer service! Awesome job, Ashlea and other co-workers. As a retail manager myself, your employees are spot-on! Will def drive 40min for great customer service like this!

Are these guys stoned??? Seriously. I had to repeat my size so many times. Still brought the wrong…read moresize out. Then he brought the wrong shoes. Disappeared into the back forever each time he went back. Then forgot to bring the shoes. Then brought the wrong size again. Then kept trying to upsell me to expensive insoles. I didn't even have a shoe that fit yet. I couldn't wait to get out of there and I will never go back.

Great customer service! I went in looking for a specific Pair of shoes I had seen online. They…read moredidn't have my size but the employee called another store to see if they had my size there. Above and beyond what I expected! Extremely comfortable shoes too. My hips and knees don't hurt since I started buying their shoes!

When I went there, I got 7 records. Hotel California- The…read moreEagles Red Rose Speedway- Wings Living in a Material world- George Harrison Rubber soul- the Beatles Help!- the Beatles A hard days night- the Beatles Greatest hits- Eric Clapton Earlier I was begging my mom to let me go there, since I've been wanting new albums. I DMed them and even asked if they had Beatles records, which they said they did. I asked if they had Depeche Mode for my mom, and they did. When I got there, the workers were so nice and fun to talk to. After leaving, my mom and I agreed we would be coming back. They were playing good music there and the decorations were actually so cool. They had cassette tapes, CDs, and vinyl. They had guitar lying around, though I tried to avoid touching them just in case they were for display only. The value for these albums were perfect. They had sections for 5$ records, and some for 1$ records. The most expensive one I got was rubber soul for 20$! They had lots to see. It was awesome. I will definitely be coming back. Highly recommend to people.

This place is incredible. They have a huge selection of records and posters. What I love about this…read moreplace is there are many old copies of albums, while at many big stores (like Walmart, Target, B&N), all they have is brand-new.