I have always believed that success in business is tied to the ease of doing business with…read moresomeone... That's a combination of customer service and quality delivery for the task at hand... This optical shop does craftsman level work on their classes... I recently no longer have need for my prescription so I took my favorite frames to them to exchange them for regular sunglass lenses of varying darkness and shade... Everything was delivered in timely manner for what I considered to be much more than a reasonable price... The people there are very friendly and pay attention to details... I'm recommending them whenever I can...

This fabulous business serves as a reminder of what we have lost with the chainstoreification of…read moreAmerica. Steve and Carla are honest, experienced, organized, knowledgable, and fun to talk to. I have a pair of beloved plastic frames that both my optometrist's office and Walmart said could not get new lenses, due to age. I ordered some RayBan frames and took them and my prescription to Affordable Optics. Carla said, "I like the ones you're wearing better." I said "Me too!!!" and told her my tale of woe. She literally said, "Pffffft." They easily put new lenses in the old frames. I have since had two other pairs of glasses made by them--both with vintage frames. I cannot recommend this place highly enough. They really should be called Luxury Optics.

I have gone to Dr. Lebby for years, he has successfully fitted me with contacts, diagnosed my…read moreGlucoma and been truly professional and friendly always. The staff is knowledgeable and helpful! The brand new office is a plus great parking!

Sandy totally bailed me out. I was stranded in Palm Desert without contacts and she quite literally…read moresaved the day by providing me with a set of trials. They went above and beyond expectations, which translates to how they treat their clients. I can't recommend this optometrist enough!!!

Great quality but very pricey. If you tend to misplace your sunglasses or regular lenses, this may…read morenot be the brand you. Lots of styles to meet anyone's need

We've purchased several Pairs of glasses from OP and love…read moretheir quality and style, and this location's service is outstanding.

Phenomenal! Best optical exam of my 60 years. Dr Blaurock quickly figured out why I've always had…read moretrouble seeing out of one eye and have some double vision there as well - something my ophthalmologist could NOT figure out, nor an eye surgeon, nor the other 3 previous optometrists I've seen recently! He said I needed a prism lens since I had a "lazy eye" issue as a kid (55 years ago mind you!) and those eye muscles turned my eye a slightly different way causing blurriness. He was 100% right. Incredibly knowledgeable and wonderful personality to boot. His team is great too - very attentive to every detail. I will be a customer for life. Their selection of designer frames is the by far the best in the Valley as well. Thank you Dr. Blaurock and team for such a positive experience (and cute Prada glasses too)!

What didn't go well really fabulous exam my insurance paid for it. My insurance covered a…read moresubstantial amount of the cost of my glasses, which was fabulous. David's outfits just kill me every time I see him because I'm so envious and Dr is bombproof because he's been doing this for so long so what else can I say when there is a great guy in town go to them!

I Do not recommend this lenscrafters the manager (lady with tattoos) is super rude and thinks she's…read moredoing you a favor by helping you. I'm there to spend my money at at lenscrafters it's not her store. Well I decided to leave them a bad review based on her treatment towards me only. I did not critique the other employees just her. It was 3 weeks ago on their own "how did we do email" well I have not received my new glasses and I'm sure they will not call me to tell they are ready. I am updating this review to highlight Angel and the other workers who kept trying to get my glasses done correctly. He resent my new prescription and was able to get the job done Thank you Angel.

This is for the store part, can't speak for optometry…read more Service is poor. At this particular location it seems the women workers here make you feel like they are doing you a favor by even just being there. Had a sour experience purchasing AI glasses there in January and then I called about a repairs for other Lenscrafters purchased glasses the other day and she just had attitude. Go somewhere else.

They were super friendly and helpful here. They have a great selection of designer, sunglasses and…read moreoffer cleaning as well as repairs.

There are two Sunglass Hut stores at this mall. One is stand alone store and this one is located…read moreinside on Macys on second floor next to shoe Dept. It is a great store with very friendly staff. Lots of great glasses on display and very nice displays. It is do convenient being inside of Macy's.

The folks at Family Eye Care have been taking care of us for over 15 years. From the original Dr…read more Bateman to Dr. Alessi - we have had the most thoughtful and friendly care. We really appreciate their patience with our difficult schedules, and their willingness to do and redo prescriptions until they're correct. Thank you, Family Eye Care! Hi, Lindsey!

After my prescription sunglasses broke during my vacation, Family Eye Care provided awesome…read morecustomer service by having the manufacturer overnight express the new frames to me so that I could use them again the very next day. Highly recommended.

I purchased my prescription/transition Rayban Meta glasses here September of 2025. Wore them every…read moreday they were amazing until they had a technical/ software issue. I submitted a request in rayban and they covered me for a new pair. Jaason who I believe was the store manager went above and beyond for me even during a fairly busy time in the store. I didn't have the printed warranty claim from rayban and the store could not print it due to privacy issues. Jaason still processed my claim and said he would help me get it printed out and submit it right away ! I thought that was amazing as these days most would tell me to come back (understandable). Thank you to him and his team at this location inside The Shops mall in Palm Desert. Keep up the amazing customer experience and service . Highly recommend this store

Sad. Several months ago I left a 5 star review. Follow up not good! The assistant manager charged…read moreme for a screw that fell out of my glasses after wearing them for a few months! The screw was ordered and still hasn't arrived. I spent over $1,000 for these frames and extra $ for protection. A waste of $ for sure! If you have to use this business I suggest skipping the mall and going to the flagship store in Palm Desert at Desert Crossings! A wonderful experience yesterday! They fixed my frames in 5 minutes for free! What a huge difference a few miles makes!!

I have had a wonderful experience with Eye Works and Dr Ho. I have been going to Eye Doctors since…read moreI was 3 years old so, I am experienced with Optometrists . And Dr. Ho stands out as one of the good ones. It was a good experience all around. I had frames that were not very old and then had cataract surgery and wanted to use those old frames. They did not try to upsell me. They gave me what I wanted ; in the time I wanted. And, my prescription is spot on. The only difficulty I had was in making an appointment online. Apparently, they no longer use that form. Call the office directly!

I was a new patient in April and had a great initial visit (the office and doctor were very nice)…read more However, after being prescribed new contacts, I experienced weeks of blurry vision and knew something wasn't right. I called multiple times and left several voicemails, but it took about three weeks to get a response from the doctor (via a staff member). When I heard back, I was told to use eye drops and "blink more to rotate the contacts," which felt dismissive given I've worn contacts for over 20 years. I should have been brought in for a re-exam or evaluation after the first concerning call. That was never remotely offered. I paid out of pocket to see another doctor, who suggested the prescription was too strong and not appropriate for my eyes. He shook his head when I showed him the measurements. Very disappointing experience and even poorer follow-up care.

Great experience in a (sadly increasingly rare) family owned practice. As a physician myself, I…read moretruly appreciated their personal touch and attention to detail. Strongly recommend.

Best ever for my glasses. I'm upset that my insurance changed and I cannot stay with you.read more