I brought in my child's vintage souvenir jacket (worth around $300) for dry cleaning, and it came back visibly damaged. The satin fabric was clearly burned and shrunk, with obvious texture changes compared to the untouched inner lining. When I pointed it out, instead of apologizing or taking responsibility, the owner immediately blamed their cleaning company and said it wasn't their fault. As a customer, I did not hire their third-party cleaner...I hired this business, which makes them responsible for the handling and condition of my property. What made it worse was the complete lack of accountability, professionalism, and basic customer service. I had to insist on not paying for the cleaning, and while they refunded me, there was still no apology. Big sigh only. I understand that dry cleaning can sometimes damage clothing. I've had garments damaged by other cleaners before. However, what makes the difference is how the situation is handled afterward. In this case, the complete lack of responsibility and basic respect as a customer is what I find most upsetting. If you care about your clothing, especially delicate or vintage items, I would strongly recommend going elsewhere. You should be aware that if an item is damaged here, responsibility may be denied rather than properly addressed. read more

Dry cleaners damaged jacket (holes, rips) and refused to take accountability. They literally said "I would throw this jacket in the garbage" afterwards. Jacket came in with fine condition (no holes or tears) and came out with multiple holes as pictured below. Olya patched one of them (the largest) but not the rest and I didn't receive a refund. I think the dry cleaning facility they send things to uses harsh treatment and doesn't handle products gently. TLDR: Multiple holes in jacket after dry cleaning, incredibly rude staff (guy behind the counter). read more

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Great service! The in-house tailor is highly skilled and can repair, mend or help to create almost anything garment wise! The pricing is fair and items are always ready at the scheduled pick up times. I've had 4 great experiences with the shop and I plan on going back. They offer professional dry cleaning and tailoring services! read more

I just moved to the neighborhood and found my new go to spot for alterations and dry cleaning. Service is 5 stars.

Good service perfect alterations very satisfied will come again for dry cleaning and alterations

My experience at Downtown Cleaners has been great! Olga is a true professional, mend, stitch, sew or patch she works her magic like that and bring your busted products back. The cleaning services have also been professional. Fair pricing. I plan on going back, you should too, or check them out if you're in need of those services. read more

I lost weight and brought in 3 pairs of dress pants for alteration; Olga was honest with me about which ones might be worth the price of alteration and gave me the heads up that the alterations had to be more than just taking in the waist (haha, that's all I thought would be needed). I got them back and they were great - the fit was perfect. I then got a gift certificate to Alts and took some other dress pants there for the same kind of alteration. Comparing the two alterations, Olga did a MUCH better job than Alts - she did some additional work that alts did not, and this ensured the pants were not baggy in odd places. If you ask her, she will also be honest with you about fit/complexity - and will even tell you if something suits you or if it's just too big all around, etc, which I appreciate. read more

Beautiful and best facility. Looking forward to seeing the results. Helpful staff. Thanks!

Brought in several suit separates, a shirt, and skirt. My skirt was brand new worn once and got stained. Well, they got the stains out, but returned it to me with at least 6 snags and runs in the fabric that definitely weren't there before (as I'd checked the skirt to point out all the stains to show the cleaners and hadn't seen any of the runs). They also decided to use sharp pins to pin it to the hanger on return, damaging the fabric further. One pair of black trousers came back with white marks down the entire length of the side of one pant leg. Maybe the cleaner they used left residue. Another blazer came back with white patches near a pocket. All of the clothes came back with fuzz and random threads on them. And the white button down didn't have any collar stains removed (basic sweat). Overall I'm super disappointed. And very sad about my skirt that I only got to wear once before it got completely snagged. read more

Charged $30 to turn a piece of material into a belt (ie sew down the middle), should've finished the ends but they didn't read more

Downtown Cleaners - Unfinished - Dry Cleaning Near Me - Brooklyn, New York

I am an African American native New Yorker. I must say I've never experienced anything like this in my life. This evening I walked into this establishment with my daughter. I felt unwelcome here. I asked her about dry cleaning services specifically stain treatment. Jenny was extremely rude and standoffish when I inquired about her services. I called her out once I realized she was being extremely rude with me for no reason. Once I begun to record the encounter I had with her she threatened to call the police on me for no apparent reason. I will not support this business and neither should you. A business like this shouldn't be supported if they have no respect for the customer or potential customers. My daughter & I are traumatized from the encounter we experienced. I hope no one has to ever go through what I went through today. read more

Downtown Cleaners - Dry Cleaning Near Me - Brooklyn, New York

Have been coming here for 10+ years for all my dry-cleaning and tailoring needs. They never disappoint! Plus they give solid, realistic advice (e.g. how best to adjust a piece of clothing, how best to address stains) and timelines. Always willing to try to work with me when it's a special request. Definitely a neighborhood gem. read more

Update of the update : I took a second pair of those same pants to the cleaners two weeks later and Olga adjusted them for me. She took out the entire waistband and redid it with elastic. They're beyond great now. The other pants the other tailor did are still too big and I remember her refusing to do what Olga did. I love Olga now and have referred several of my coworkers and friends to her as well. I'd never go back. Updated review: I picked up my pants and love the adjustments made. The entire elastic inside was replaced to a thicker one and made smaller, so that the waist fits. When I first picked them up and tried them on, the drawstring came out on the right side. I was able to tell the tailor about it and she was able to fix it in 15mins. I'd use their alteration services again. read more

As someone who is short and petit but with curves I constantly need my clothes tailored. I've also had lots of bad tailoring experiences and lots of mediocre ones. But Olga at Downtown Cleaners has been a godsend for me. Since finding her I've had numerous tops, dresses, pants done and they're always done to perfection. I cannot recommend her work enough. She is an expert and she does it right! She is, however, super busy and what should be a quick job can often take 2 weeks, and they do charge a ton more than other local spots. Regardless, I cannot recommend Olga enough! read more

Fine for suits and pants, but on two separate occasions they messed up the collars on my laundered and pressed dress shirts. The last time, they took them back and did a half assed job fixing them, free of charge. Upside- cheap launder and press ($1.50) and 10% prepay discount, downside- learn to iron and starch collars correctly. Well, on to the next one. $12 to fix small small rip near pocket of dress pants ~$7 to dry clean dress shirts and dress pants ~$14 to dry clean suit read more

Came back today to see a gentleman at the front desk. Usually, there is a lady present when I arrive in the morning. It was a pretty quick exchange. I handed in my pink prepaid receipt to get back my apparel. Luckily, I had no issues and also all of my four items, freshly pressed and individually hung on separate hangers. Before I walked on in, there was a sign that say cheapest dry cleaning in town and also that they have same day dry cleaning. This tidbit I did not know, so if I am ever in a time crunch, I will be sure to mention that I would love to have a particular item by the next day. Other signs on the window's facade state that they also dry clean and wash. They are able to clean carpets, rugs, wedding gowns, table cloths. The sign also reads that it can take care of suede and leather. Moreover, there is free winter and summer storage. There is also an option to wash and iron as well. My favorite is the 10% prepaid discount. Hmmm...I'm glad to have stopped to acknowledge the sign's content. read more

I absolutely adore this place. The level of personal service, reminds me of the New York I grew up in- unlike other places, who don't give a fig about the clothes, Downtown will call, if a piece needs to be dry cleaned instead of washed... or vice versa. They treat their customers as friends, and make the neighborhood, a nicer place to be. And they do a terrific job! read more

This dry cleaners staff is super rude & unprofessional. They took a long time to get my dress ready and then had an attitude when I decided to take my dress elsewhere. Jenny should not own a business. read more

In the two years going to Downtown Cleaners they have always been super friendly and the clothes are well done. They also have a great prepay deal, which I try to do when I have cash. From expensive dresses, suits, and dress shirts they have all been well done. A real neighborhood place! I would highly recommend. read more

The seamstress (Olya) here is fantastic. I took a dress for a wedding I wanted to change the look of a bit and she took it and ran. It turned out great! You may need more than a week because they're quit busy, but totally worth it. read more

I've been using this cleaners and alterations since 2014 ever since I moved to the same block. At first I was worried that even though it was convenient it might not be good, but after 5 years I am happy with everything I've had done here - I've had multiple clothing items and household (fur throws, drapes, bedspreads). I've been happy with all of the results - and as many other reviewers have noted, Olya who does alterations is spectacular--there doesn't seem to be anything she doesn't have a solution for! Everyone who works here is pleasant, helpful, and the prices are competitive. read more

I took my wedding dress there for alterations and Olya did an amazing job! I was a little bit concerned as the assistant I spoke with before Olya got there did not speak English and asked if I wanted her to cut off the train (which I definitely did not), but after Olya got there, I felt as though I was in very capable hands. The dress turned out great! The alterations were just hemming the bottom, and bustling the train--no lacework or beading. read more

This review is specifically for Olga's alterations. Olga was able to fix the fit of my wedding gown a couple months ago on very short notice. I had paid a whopping amount to get my dress altered by a fancy Manhattan shop, and the gown had some issues when I got it back. I frantically brought the gown to Olga three days before my wedding to see if anything could be done, and Olga was extremely kind and offered a creative solution that completely fixed the issue. She charged me a VERY fair price and had the gown ready the same day. I will be using her for all my alterations going forward! I feel so lucky to have found her. Highly recommend. read more

Fast, friendly service. Decent prices. Bonus: If you prepay, you get 10% off your entire order! read more

I've being going to the store for years.The service is spectacular and the prices are reasonable. Personally my tailor do and beyond.Price for alterations corresponds with the work. read more

Also, check your buttons when you get your items back. I had a similar experience as a previous reviewer -- front button of blazer came back broken (only a piece of it left). Was not mentioned to me; I brought it back when I discovered the damage. They replaced both front buttons, but with lesser quality buttons. Unfortunately this altered the look of the blazer's quality. read more

Downtown Cleaners - Button was broken during dry cleaning - Dry Cleaning Near Me - Brooklyn, New York

I very rarely use dry cleaners and am always very hesitant to try a new location but this spot was great!! Best customer service. Great quality of care for my pieces. Very affordable pricing options, especially in this area. Would highly recommend! read more

They got out stains that other dry cleaners couldn't resolve. Super friendly staff and great rates. Would clean again.

Worst tailor experience of my life, and I've used many in NYC for decades. The owner Jenny made warm promises up front when she charged my card and agreed to a reasonable pickup time (right before I was leaving town). Then: failure, lies, rudeness and theft. They blew the deadline, hadn't started any of the 7 alterations when I showed up, and when I withdrew one untouched piece from the job to enable them to rush the rest before the end of the day, they kept my $50 for the work they didn't do. At first, I was promised a refund on that piece, but then Jenny refused to honor it, and made up some warm nonsense about how deadlines are optional for tailors (a deadline in her own handwriting on the receipt). Then she snatched back my receipt when I asked for the refund (but I still have a copy :) and made up more nonsense about how I was only allowed store credit for the work they never did -- even though the reason they never did it is because they were late. Zero integrity, and rude in the process. Of the work they did, one of the simple alterations was done wrong and I asked for that to be fixed. Jenny agreed that the fix was part of the initial price, but then threatened not to do it if I didn't give her a 5-star review! What a sleazy shakedown. Stole $50 by refusing to refund my $$ and fix the botched job. She can steal my $$ but she just bought herself an honest 1-star review. On my word: save yourself the trouble, Jenny's not to be trusted. read more

I adore this place - their work and friendliness are both incredible! I have only had fantastic experiences with them (both for dry cleaning and alterations on multiple occasions). Alterations are INCREDIBLE. Olya is fabulous. Thank you - I'll be coming back. read more

I have been using Downtown Cleaners for about 10 years and I could not be more pleased with their quality and service. They go above and beyond to accommodate special requests. For alterations, Olga is amazing! I recently lost weight and she was able to practically re-make a favorite blazer of mine that I hated to part with. She is quick and will give suggestions for what will lay the best way etc. Overall Downtown is top notch and I recommend them very highly. read more

I go here for all of my dry cleaning and tailoring. Great family run business with excellent prices and attentive customer service. They also deliver! read more

Came here to have a zipper on a coat replaced and I was quoted $45! For one zipper. Nothing complicated, just a zipper, maybe a long one, but $45? Seriously?? I went two blocks up the street and got a much more reasonable quote of $30. I don't know about their work, because before I even got anything done I already felt like I was being taken to the cleaners... read more

Not sure what the reason is for the low ratings, because I love this place. I bring my occasional dry cleaning here, and can also drop off my shoes to the great shoe repair guy in the back. But the real hidden gem here is the TAILORING, compliments of the awesome Olya. I've had three different dresses/gowns fixed, re-designed, nipped and tucked by her insane skill, and couldn't be happier with the results. read more

Carlene C. Brooklyn, I am giving the shoe repair guy at the Downtown Cleaners 5 Stars. For the last 17 years he has been my shoe repair / watch repair person and I have been very happy with his work. He gives me a time and date and my item will be ready as planned. He makes the repairs look fresh and new and the area where he works is always nice and clean. I have nothing but good things to say about him. So if you want good and lasting repairs, please see him. DOWNTOWN CLEANERS SHOES REPAIR. read more

They lost two pairs of my socks the first time when I did drop-off there (they both came back with only one foot). I wasn't angry at all when I first found that because I thought it was just a mistake, however the woman there was very rude to me when I went back to look for my socks, and she never apologized. It took them two weeks to finally find my socks. I will never come here again. read more

Meh more of a 2.5 but I'll round up today. They are so convenient for me that I have become a regular. The good: very timely and work with you on special requests. Allow you to provide your own detergent and softener for wash & fold. The not so good: very pricey, I don't think they do any of the dry cleaning in-house (adds 1-2 days on dropoffs) The annoying: their scale for W&F is usually off up to .5 a lb. they NEVER zero it out but they always make sure every once of clothes is on the dead center of said scale. And they recently changed staff (and raised prices). I was very comfortable with the girl who used to work there and I trusted her with my laundry. They offer 10% off for prepaying your order, but in reality you don't save much as they are very high priced. read more

On my first visit, this place got oil stains out of silk, had friendly, fast service and was very reasonable. Best cleaners in all Boerum Hill, BK Heights, Cobble Hill and Carroll Gardens. read more

My husband and I have been going here for over a year now for our dry cleaning. They are very friendly, quick, and the prices are fair. They have been able to get some stains out of some of my white clothes that I thought would be impossible. We really like this place, I don't know why they have such a low yelp score. read more

Downtown cleaners are wonderful. They are always friendly, accommodating and responsive. I especially can not say enough good things about the tailor, Olya. She is a magician. I have brought her several complicated projects to re-create dresses and she has always done a phenomenal job. She is also really sweet and gracious. read more