Don's Key & Lock knows their business and are happy to share that knowledge with their customers. The locking mechanism for my back door had been broken by exterminators in my house. When it looked as if it would need replacing, Dorian (at Don's Key & Lock) immediately knew the brand and where to get replacement parts. But first he offered to come to my house to confirm what the problem was. It turns out it was something he could -- and did -- fix. That is service I would go back for anytime. read more

Don's Key & Lock was wonderful to work with. I came in to replace a padlock , to find one that would survive outdoors at my local library garden and they went beyond expectations! Lisa read more

Great service. Super knowledgeable. Local business. Always helpful. I totally recommend.

I always call them for everything from lock out service, whole house rekeying, new hardware or repairs. Key copies I don't use those machine is stores, I goto there location on Mission. always perfec. highly recommend! read more

Don's is my first choice for keys. Always a pleasant and professional experience. When ever asked I recommend Don's.

Don's Key & Lock is the BEST! Over the years he has made keys for locks that no one else could, including locks where the manufacturer is no longer making blanks. Today George from Don's Key & Lock made a service call and replaced three locks. Very efficient and pleasant, plus he also provided excellent advice of which lock to get and how to maintain them. Don and all his staff are super nice and helpful! read more

I came in with a broken mail key that was split in half. The gentleman that helped me warned me that they can't guarantee a perfect copy since the key was so broken. The copy they made me worked better than the original. They're key magicians as far as I'm concerned. Prices are fair and the selection of hardware on display in the store look very appealing. read more

I have to give Donnie and his team 5 stars! I needed to make a few copies of a key and went to the closest place we found. When I walked in I was greeted by Donnie and he asked how he can help. We started chit chatting while one of the team members made the copies I needed. I was truly impressed with his displays of hardware (doorknobs, handles, towel accessories, etc) and am now using Don's to modernize my unit! The price was great for the quality of the products and the expert service each employee provides. Use these guys!! read more

There's nothing like old-fashioned service, and it's even more special in our increasingly anonymous world. Don and his colleagues have always been there to supply the locks we need to keep our property in the neighborhood safe. They helped me upgrade the locks after a break as well. And when in need of technical assistance with a lock related issue Don was there for me in spades, with expertise, a smile and a solution to my problem! Thank you Don, you and your team are the best! read more

I requested assistance with a Baldwin keyless entry for two entry doors which had settled. The deadlocks were so out of jam they became inoperable (both failed at the same time). The appointment call was made with a professional gentleman who scheduled the service within the work day (the woman who used to answer their phone was always irritable, so this was quite refreshing!), but this was the first of a great experience with Don's. Farass (sp?) was extremely professional and efficient. It was a dream. BTW, the store carries beautiful hardware, and knowledgable staff, and now I know they provide equally pleasant and professional service to back it up. Thanks! Highly recommend. read more

Don's has everything lock related, so sooooooooooooooooooooooooooooooooooooooooooooooooo amazing!

You should speak to whoever was driving your company van on 10/4/2024 at 4:10 in the excelsior down Mission street. They were driving like an absolute maniac, speeding, tailgating, weaving between lanes. They were speeding and just narrowly missed slamming into someone riding a scooter in the right hand land. I like your business and will continue to support it however you should talk to whoever is driving your company van and tell them that they are representing you as a business and it is a bad look to be driving dangerously through neighborhoods and almost running people over. read more

Came in to get a key duplicated. Fast, friendly and helpful. Will come back and use again for any key future key needs.

Quick service and kind people! they were very attentive and nice. did the job fast with a smile on their face. would highly recommend for all lock services!! read more

Great service! Super nice staff. I went in for some key service, and they were super informed and were super patient with me and my questions. Definitely coming back for future services. read more

Don's is the best place for all things related to lock sets & key copying. They are very knowledgeable and I love to support small businesses. When Cole Hardware burned down several years back Don's became my go to for my real estate business. I've never had to come back for a bad key copy. read more

Been using for 20 years without issue - they sold me INOX smart locks which are a poor product... they came back 3 times to adjust the door closure allowing for the auto lock to work... they even charged me for the 3rd visit to fix their install... still doesn't work but I have give up on them.... Support and sales staff are rude on top of it - like they are doing me a favor for 2500 of hardware... many other choices.. pick someone else, I will to have my install finally fixed read more

Just came here for some set of work keys, everyone was so helpful and nice. Appreciate their excellent customer service, and prices are great! Also family owned, so support your local businesses! read more

Don's Key & Lock has the most unique and stylish door handles I've ever seen! I was looking for something different, and they delivered with imported designs that added a perfect touch to my home. Great selection and excellent service! read more

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Cut me some keys extremely fast and reasonably priced. Even kept it quiet since I had my baby with me.

I went in to get a key copied! Previously, I'd gotten the key copied by two other hardware stores, and all those copies didn't work. Glad I went to this store to get my keys done, because now I finally got it done! It was done fast and efficiently. Parking availability is easy if it's not busy in the area. Went at 10 am and it was easy to park across the st. read more

A solid small business locksmith in the mission. Went there to make new keys for my new apartment. They have a huge selection of keys and locks as advertised. Walked in during the afternoon and had keys cut with no wait. The customer service here was excellent, staff were welcoming and even when I had on set of keys that didnt work, they recut them with no issues and fixed the problem. Love to support local business and this place has my business read more

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I never post negative reviews, but I'm making an exception here. Starting with the positive, their locksmith are competent (and some very competent). But the front office is a mess. The ladies who do the scheduling are extremely disorganized, and some are bordering on rude (or annoyed?). It took us 20+ calls to effectively schedule a lock repair for our front door, and I think i lost 2 years of lifespan through the aggravation. Ultimately the lock got fixed, but Don - you need to make some changes in your business read more

I'm really disappointed in Don's. I walked in on the week of Thanksgiving to look for a replacement latch for a window. They were out of stock at the time, but assured me that they had placed an order and that when it arrives in a week (their estimate), they would call me back. They recorded my name and number on the system. Three weeks go by and I haven't gotten a call. I called twice and both times they told me the shipment still had not arrived. I waited and today when I called they flatly told me that my information is no longer on the system. I really wanted to support a neighborhood business (I've lived in Bernal for 10 years), but this experience was a waste of my time. read more

Don's is the best. I've been going there for years and they are always friendly when I need to have keys cut or have bought locks for my home. Thank you! read more

Great quality. Quick and easy. Excellent service. Professional employees. This is the store for all your locksmith needs.

Super friendly service! Copied our keys in less than 10 seconds. Super convenient, and less than $5

Awesome store any keys u need they can do it well!! Definitely recommend ! Best in town

I needed a spare key for a recent condo purchase. Being "secure" keys to the front lobby, they can't (and shouldn't) be duplicated just anywhere. Don's had done the prior keys so I contacted the store and was referred to Irma, the managing partner. After sending her proof of ownership papers, she arranged a new key within a day. When I arrived at the shop, all was in order and I was back out the door in about five minutes. Excellent customer service! read more

Our business was broken into and our door handle ripped off in the wee hours of Monday morning. Once inside our spare keys were taken as well as other things. I called Don's at 9AM by noon our locks were changed, we had a new door handle, and spare keys in hand.....yes, we hide them now! Our tech was professional, friendly, and efficient! I highly recommend Don's if you find yourself in a jam! read more

Damien was great and helped me so quickly even when they were slammed. I go here whenever we need keys and they are always so friendly and helpful. read more

Super super convenient. My roommates kept losing their keys so I made a bazillion copies. In and out in less than ten minutes. Friendly staff. I've been there twice in four years. Professional. What more can I say? read more

Great service! Donnie's great to work with. They have me a reasonable price for a nice handle.

I had some special key blanks for my Keyport that I couldn't find anyone to cut. But I couldn't find anyone to cut em. Donnie here helped me out and cut em! Much appreciated! read more

I was referred to Don's via the rep for Valli & Valli, and Don was able to come by to assess my issue. They are very busy and it took a while to get a quote. My. project is ongoing, I will update my review one the parts have arrived and everything is installed. read more

Don's Key & Lock - Keys & Locksmiths Near Me - San Francisco, California

I'm doing a remodel and working without the help of an architect (except for the permit issues and major questions). As such I have to figure out a hundred small details, including having to understand and sort all the options for door hardware on a french door. After doing some on-line research, I realized that I need to talk to someone who could help me to understand all the technical issues and match the options best for me. (Yeah, I know, I should probably hire an interior designer....). One of the issues was that I needed hardware ASAP. Anyways, Don's Lock and Key was nearby and they had a showroom that carried some of the hardware I had tentatively identified. So, I took a chance and went down. In the event, the rep I spoke with - Terry - was extremely helpful and knowledgeable. He spent a LOT of time with a customer that was only going to buy hardware for a single door. I ended up getting an entry door set, and was prepared to pay a steep price for the in-person experience (after researching on-line earlier, I knew what the on-line prices were). And I was prepared to pay the higher price in return for the all the help I received. BUT, I was shocked that the difference was not that much. HIGHLY recommended. read more

Don't buy anything from Don's show room, total scam they sold me a lock for $700 you can get at Lowe's for $400 and than they charge to install read more

Amazing service. I called them to re-lock a new home and they sent someone out almost immediately. The gentleman whose name is Firas (sorry if the spelling is off) who installed the locks was very professional and thorough, and gave me lots of options. Their pricing was fair and transparent. I am so glad someone recommended Don's Key and Lock and I'm happy to recommend them to anyone looking for a great locksmith. read more

Don's goes the extra mile to make sure your lock needs are handled. Their tech Dorian drove all the way across town at no charge to bring us a critical part we had overlooked in a recent door lock job. They are kind, courteous and trustworthy. I couldn't recommend them any more highly. read more

Excellent fast service for a broken key in the lock. Gentleman replaced the lock on the gate and even adjusted the whole gate to have it open easily as it was jammed and swollen from all the rain read more