I really wanted to have a great experience here, but unfortunately, my wedding dress alterations were filled with miscommunication, mistakes, and ultimately disappointment. At my initial appointment, I discussed several fairly straightforward alterations: taking in the dress, adding sleeves, closing the slit a bit, and adding a bustle. I was quoted for those services. At no point was I asked to put on heels to determine the hem, so I was surprised when I received a call days later with a new quote including hemming--something we hadn't discussed and couldn't have accurately determined without heels. At my second appointment (wearing heels), we agreed the length was perfect and no hem was needed. We finalized the price without the hem. The seamstress was unable to pin through the material to properly assess how much the dress needed to be taken in, but I trusted her judgment and was told we'd evaluate it again at the next visit. When I came back, a different seamstress informed me that the dress had already been hemmed--despite the prior agreement--and I'd be charged for it. I was told the hemming had already been done before my second fitting. To resolve it, she asked if I'd pay to finish hemming the remaining layers and I reluctantly agreed. She also had to take the dress in more--again, something that should've been handled earlier. At my final appointment, we added the bustle. I asked if the dress would be steamed and was told that it wouldn't be, as we hadn't agreed on that earlier and that the dress had come in "dirty" (it hadn't--it was brand new from the boutique). I was offered a discounted price for steaming and accepted it. When I arrived to pick up my dress, they had trouble locating it--it took about 10 minutes. Once I got it home, it was clear the dress had not been steamed. The sleeves that were added were poorly sewn and I had to reinforce them myself. A clasp that was supposedly fixed fell off just days before the wedding. I had to take the dress elsewhere to fix the clasp and have it professionally steamed. I did reach out to the owner about these issues, and to her credit, she reimbursed me most of what I paid via check (since their payment system was down). But even after all of that, on my actual wedding day, the bustle broke less than two hours into the reception, and I had to change. The dress also never fit properly despite asking at every appointment to take it in more. It was visibly too big and I spent my wedding day pulling it up constantly. I would not recommend Donna's Alterations for wedding dress alterations. My dress didn't require anything overly complex, but the experience was inconsistent, the quality was disappointing, and the lack of attention to detail created unnecessary stress during what should have been a joyful time. (All photos are work from Donna's Alterations before having it all fixed) I wish I had taken more photos read more

See all

If you're having a bad day, just know that your day could be so much worse if you take your clothes to Donna's alterations. Updates on my experience: It's Wednesday, my dress still isn't ready. But no worries, communication has improved except my name isn't Jamie and my dress isn't a size large. This place deserves 0 stars, I did buy a new dress and if they charge me for alterations on a dress that wasn't ready for 3 weeks I'll cut my loses and leave it there. What a shame. Do better @Donna's Alterations. p.s. Sorry you're going through the same thing Jamie Edit to Wed. afternoon: I was able to pick up my dress today... and... I was feeling better when I went to pickup the dress because the original worker was there and the guy cashing me out was much nicer. That being said, the only difference between my dress two weeks ago now and today is that there is fabric sewed on crooked. There is no sweetheart alteration to the neckline, it's the exact same. I payed $139 for them to sew on lace. To the original neckline. That's right, quite literally would have saved time and money if I left the dress there. SO THANKFUL I HAVE A BACKUP DRESS. This place truly deserves 0 stars. What a disappointment. Glad I prepared for the worst outcome because that's exactly what I got. read more

See all

Have used for years and have always received excellent service and quality results. Tom Bigelow read more

I went to Donna's last year to get my wedding dress, my husband's tux and my daughter's dress altered for our big day! we were very happy with the service, price and the results of their work! Their work is quick and outstanding. We have been recommending them to our friends and family in the area since! también hablan español que nos ayudó bastante! seguiré siendo clienta de este lugar read more

Donna's Alterations - Sewing & Alterations Near Me - Fishers, Indiana

I needed a quick turnaround for my wedding and they were able to fix my straps, hem, make my slit smaller, and add a bustle within the month. They were always quick with my appointments to the point I was in and out and flexible with scheduling. It is a smaller shop so be mindful if you have your full family but they will be as accommodating as they can be. The price was reasonable as well! read more

I have used Donna's Alterations for a few years now for everything from formal gowns to a simple jean hem. They are always kind, honest, and have the work ready when promised, at a very reasonable price. I highly recommend them for any alteration needs! read more

Absolutely visit her. Tremendous knowledge. Independent business owner built in skill and hard work.

Perfectly hemmed pants for $20 and look great, picked up 2 days later, very satisfied

Went here to have a bridesmaids dress altered for my best friend's wedding. I had lost some weight so I needed it taken in 2 sizes, and I needed the bodice area shortened because I am petite. I needed all this done in under 3 weeks and they did not disappoint. The dress was perfect! I plan to continue to come here for my alterations. Thank you! read more

Donna's Alterations - Sewing & Alterations Near Me - Fishers, Indiana

See all

Brought some things in for alteration in the past and didn't have any issues. Recently brought in pants to be hemmed by a newer staff member and the finished product was crooked. Had them "fixed" for free, but hems are still crooked. Needless to say, I won't be returning. read more

Terrible service and quality. I went to Donna's because it was recommended by my bridal salon, and my wedding gown was butchered by Donna's. They cut too much off the bottom of my dress and it was too short, but they did not allow room for any error, and it was impossible to recover. After 4 appointments and fittings, my dress was unwearable because the straps would not stay on, the chest was misshapen, and it was too short. I left Donna's with my dress and took it to a seamstress who has been in the business for 60 years and she was horrified by the seam work and quality of what they had given me. Not only the poor workmanship on my dress the professionalism was abhorrent. I showed up for 2 appointments where my dress was not ready for a fitting, and they had not called to notify me prior to tbe appointment ti. The woman in the front who pins the gown always had airpods in, and does not seem educated in tailoring. read more

So impressed! I just received the quickest, kindest service at 4pm on Saturday, December 30th! I highly recommend this place, and will definitely be back! read more

Took a pair of pants in and ask him if they could do same-day turnaround because I had a surgery coming up and they said no problem will be done in three hours! read more

I got three shirts converted from crew neck to a V necks. It was a great job done quickly! LOVE THEM and much more comfortable to wear

First time customer using Donna's Alterations services. Needed a wedding guest dress taken in, in several areas as it was basically one size too large. I could not be more pleased or impressed with the results! Perfect fit now! Alterations were ready within 1 week. Will be a return customer. read more

Excellent services as always! I've taken in many different items over the years and they always get it right and on time!! I had an urgent need this weekend. My dress was received in the mail at the last minute (2 days before the event) and they were able to hem my dress the same day and keep me from wearing a dress that was way to long! Perfect job for a last minute request!! Thank you Donna's Alterations!! read more

Donna's Alterations - My dress length was perfect! - Sewing & Alterations Near Me - Fishers, Indiana

See all

New zipper in jacket. Quality work!! Jacket like new again. I'll be back when ever in need. read more

I own a winter parka that I've had for the past two years. I really like it as it's warm but unfortunately the zipper was cheap and broke. Donna's Alterations turned around a new YKK zipper in just a few days and it looks like it is the original. Great quality zipper, flawless stitching and finished when promised for a reasonable price. They provided excellent service and were easy to deal with. Thanks to Donna's! read more

Donna's Alterations - New zipper - Sewing & Alterations Near Me - Fishers, Indiana

Both my husband and I have spent quite a large sum with this business. Both of us have had to return for them to make the alterations. We don't believe they did them the first time around. They are under staffed and turned me away because the seamstress was working on a garment and without getting up from her seat and telling me not to go to the changing room. she said she did not have time to even measure me. I took my garment to a nearby business who gladly accepted my business. read more

Should've be -0 stars. My daughter, Nikki Mc Laughlin, found the wedding dress, absolutely an elegant dress. She looked so stunning and elegant like a princess should look for their wedding day. My daughter is only 5 ft tall, so the dress was made for a 5'8" tall model. So, we saw all the positive reviews about Donna's. So, we took the dress in July. Had ca total of three fittings paid $285.00 two weeks ago on Saturday. Today, Saturday August 24th, went in for the 3rd fitting, saw note that hem and should were done. huh, I thought, my daughter tried the dress on, it's not the same dress, the screwed it up so bad that it looks like a clown dress now. A dress, that's suppose to barely whisp across the floor now has tulle protruding underneath, the dress is shorter than the tulle. Let alone the left side was shorter than the right side. They took off 8 inches and left 1/2 inch to fix any errors. My heart sunk dropped, my daughter's dress for the big day is ruined. They gave us a refund, offered to pay for the dress but they wanted to keep it. Really, um, no way. I would not take any garment that you fell in love with to this place as they will make it into a clown outfit. Thank you, Donna's alterations for ruining my daughter's wedding dress. 4 weeks until the wedding day literally. UGH!!!!!!!!! read more

They do good work and it's who I took my clothes to when I lived in fishers. However, it can be a touch pricier and take longer than some other alteration places that I've recently started taking my clothes to in downtown Indy. Regardless, the customer service is great, I've never really had an issue in terms of a garment they've done for me, so would for sure recommend it if you haven't been! Only took off a Star because there are others that in my opinion are priced a little better and offer quicker service. read more

I just visited Donna's after having forgotten about the place for several years. I was in need of a 2 day turnaround for four new items I hoped to wear on vacation. I received a warm and prompt greeting followed by exemplary service from the two different individuals who help me through my try-ons and pinning. Both were very professional, knowledgeable, and patient. Five stars for customer service! read more

I've been here a few times now and they always do a great job and have it ready when they say they will. It took a while to find a dependable seamstress and we are thrilled. read more

I can't say enough about this alteration shop. Donna was able to get my alterations completed on a wedding dress I ordered online according to my timeline which was very last minute. She kept her word about getting the work done at the right time. The price was very affordable and she made my dress look a lot more expensive than it really was! She knew how to pin it up properly to make it flattering. She was also so kind. Highly recommend her services! read more

Donna's Alterations - Dress after 2 alterations (very quick turnaround) - Sewing & Alterations Near Me - Fishers, Indiana

See all

The work is fine, but I'm less than impressed with customer service. I dropped my dress off and was told it would be ready in two days. That seemed early, but I was impressed. I wasn't able, however, to pick it up in the day and time specified. I picked it up a couple days after, knowing it was definitely ready by then. They took a really long time trying to find my dress, and then told me they were steaming it before bringing it out to me. When I took it to my car, I noticed there were some pretty long threads where they needed to alter it. Luckily they weren't an issue, but the dress was still a bit wrinkly and didn't seem like it was steamed. They also initially gave it to me without its hanger, which was a little strange. read more

Excellent customer service and quick turnaround. I would highly recommend using Donna's Alterations for any Alteration needs.

they did great work! had to get a bridesmaid dress for a wedding altered and it was stunning and fit me perfectly. will be going again! read more

Donna's Alterations - far right dress - Sewing & Alterations Near Me - Fishers, Indiana

See all

I had to have a minor alteration to my suit jacket and they did a terrific job for $25. The tailor was very knowledgable, experienced and talented. Donna's is hard to find as it's tucked away in a series of small buildings on the south side of 116th St. There isn't much parking available. read more

I am very happy with the service at Donna's Alterations! They were very quick and I was surprised by how great the price was. They are very easy to work with. If you are in the area, they are the place to go. read more

My daughter wanted some modifications done to the top of a prom dress that she did not get to wear last year due to Covid. Donna's Alterations did an amazing job changing the cap sleeve to sleeveless, creating a V-neck, and corseting the zipper to allow more movement and comfort. The result was AMAZING! They finished it in the proposed time frame of one week and created matching face masks for my daughter and her date. I would highly recommend them for any of your alteration needs. read more

Donna's Alterations - Sewing & Alterations Near Me - Fishers, Indiana

See all

Great quick responsive place that does alterations to your liking while also giving professional alterations for a better you!

I would give this place 0 stars if i could. Brought in 3 sweatshirts looking to get them stitched up where i had cut it down the neck line. Completely botched all 3 of them and looks like a 2nd grader did them all. They even left a half broken needle in the stitching! Would have been better off with ANY other company in this business. read more

Donna's Alterations - This is how they tried to stitch a Nike sign back together. Just WOW - Sewing & Alterations Near Me - Fishers, Indiana

Easy, kind, and a wonderful end result. Donna's offers same day and next day service at the same affordable price. An old and well loved dress of my mother's was turned into my new favorite summer wardrobe staple with a new button, a shorter hem; and a little bit of love. Thank you!! I will definitely be returning with more garments! read more

I can't recommend Donna's enough. I needed some pants hemmed in a relatively short time, and she was able to get them both done in just a couple of hours (and at an incredibly affordable price as well!). Donna was also very friendly and had her small shop decorated to feel very quaint and cozy. I will definitely be going back to Donna for my future alteration needs! read more

Did a horrible job on a pocket repair on a pair HUGO BOSS slacks for my husband as well as a sundress I had them add straps too! Would not recommend this place to anyone. Not quality work at all. On both items, I was told to pay upfront. Don't have me pay upfront if you know your work will be garbage. I'd rather them be honest & up front & say they can't do it or at least let me know the possibilities of the results! Previous attempts I didn't have to pay upfront...I guess they felt sure enough to do the work. I will NEVER give DONNA'S ALTERATIONS another dime of money to their business. BE WARE PEOPLE!!! They're not that good of seamstresses especially if you have good quality items. Signed, Unhappy Customer However, the gentleman called me after he got notice of this review to have me return the pants to be fixed as well as a refund. He attempted to make the pants look better to the best of his ability. I will say the work was a little better. I appreciate the kind gesture of making the effort to fix the problem. read more

I had Donna's alter my rehearsal dinner dress for my wedding, which had a complicated fabric, and they did an amazing job on time. I later went back with two evening dresses to alter for my honeymoon and the quality was the same. Thanks Donna's, I will definitely come back for any altering needs! read more

I took a jacket in to get patches sewn on. When I got it back, one patch was UPSIDE DOWN and they were all skewed 4 inches off of the center. He claimed he was just "following the picture," but the picture clearly showed them centered and NOT UPSIDE DOWN. I got them to fix it and when I got it back the second time they still weren't done right. And they had opened up the inside jacket lining seams and not sewn them back up. I immediately took it somewhere else and had it fixed again. These mistakes were a fault in common sense. Obviously the patches should be in the center of the jacket, aligned with each other, and NOT UPSIDE DOWN. I'm still mad. read more

Great service! I needed my pants altered that day and the had it done quick and done perfectly. Will for sure comeback for any alteration needs read more

Best place in town to get anything repaired or altered! The owner is very friendly and always have given me fair prices for excellent workmanship. read more

Donna's does great work! I've taken probably 7 or 8 items in for repair recently, and they did a great job, and charged a fair price. Can't speak to the alteration aspect, as I haven't had anything altered, but the repairs are great! read more