Fabulous service. Beautiful results. Had it ready in plenty of time. Will be returning next time I…read moreneed alterations, repairs ... etc. Wish I would've found this business a long time ago! 5 stars PLUS! Very reasonable pricing, especially given the timeliness and quality of her work!

Becky has sewn the patches on our leather vests for years. She is very kind, does a great job and…read moreis reasonably priced. Her turn around is very reasonable too. Very personable and professional seamstress!!

I really wanted to have a great experience here, but unfortunately, my wedding dress alterations…read morewere filled with miscommunication, mistakes, and ultimately disappointment. At my initial appointment, I discussed several fairly straightforward alterations: taking in the dress, adding sleeves, closing the slit a bit, and adding a bustle. I was quoted for those services. At no point was I asked to put on heels to determine the hem, so I was surprised when I received a call days later with a new quote including hemming--something we hadn't discussed and couldn't have accurately determined without heels. At my second appointment (wearing heels), we agreed the length was perfect and no hem was needed. We finalized the price without the hem. The seamstress was unable to pin through the material to properly assess how much the dress needed to be taken in, but I trusted her judgment and was told we'd evaluate it again at the next visit. When I came back, a different seamstress informed me that the dress had already been hemmed--despite the prior agreement--and I'd be charged for it. I was told the hemming had already been done before my second fitting. To resolve it, she asked if I'd pay to finish hemming the remaining layers and I reluctantly agreed. She also had to take the dress in more--again, something that should've been handled earlier. At my final appointment, we added the bustle. I asked if the dress would be steamed and was told that it wouldn't be, as we hadn't agreed on that earlier and that the dress had come in "dirty" (it hadn't--it was brand new from the boutique). I was offered a discounted price for steaming and accepted it. When I arrived to pick up my dress, they had trouble locating it--it took about 10 minutes. Once I got it home, it was clear the dress had not been steamed. The sleeves that were added were poorly sewn and I had to reinforce them myself. A clasp that was supposedly fixed fell off just days before the wedding. I had to take the dress elsewhere to fix the clasp and have it professionally steamed. I did reach out to the owner about these issues, and to her credit, she reimbursed me most of what I paid via check (since their payment system was down). But even after all of that, on my actual wedding day, the bustle broke less than two hours into the reception, and I had to change. The dress also never fit properly despite asking at every appointment to take it in more. It was visibly too big and I spent my wedding day pulling it up constantly. I would not recommend Donna's Alterations for wedding dress alterations. My dress didn't require anything overly complex, but the experience was inconsistent, the quality was disappointing, and the lack of attention to detail created unnecessary stress during what should have been a joyful time. (All photos are work from Donna's Alterations before having it all fixed) I wish I had taken more photos

If you're having a bad day, just know that your day could be so much worse if you take your clothes…read moreto Donna's alterations. Updates on my experience: It's Wednesday, my dress still isn't ready. But no worries, communication has improved except my name isn't Jamie and my dress isn't a size large. This place deserves 0 stars, I did buy a new dress and if they charge me for alterations on a dress that wasn't ready for 3 weeks I'll cut my loses and leave it there. What a shame. Do better @Donna's Alterations. p.s. Sorry you're going through the same thing Jamie Edit to Wed. afternoon: I was able to pick up my dress today... and... I was feeling better when I went to pickup the dress because the original worker was there and the guy cashing me out was much nicer. That being said, the only difference between my dress two weeks ago now and today is that there is fabric sewed on crooked. There is no sweetheart alteration to the neckline, it's the exact same. I payed $139 for them to sew on lace. To the original neckline. That's right, quite literally would have saved time and money if I left the dress there. SO THANKFUL I HAVE A BACKUP DRESS. This place truly deserves 0 stars. What a disappointment. Glad I prepared for the worst outcome because that's exactly what I got.

Needed a pair of pants and jeans hemmed. Thought the price was reasonable and I wasn't in a rush…read moreso no issue with amount of time it took which was basically a week. Thought the service was good for what I needed.

They were awesome! I walked in the day before a holiday party. I realized that the dress I was…read moreplanning to wear didn't fit right and asked if it was at all possible to have fixed by the next day. It was a small fix and they immediately said that it'd be no problem. They altered it perfectly and on time. The little house is cute, there's easy parking in the back, and the team were nice. I'll be back for sure!

I just picked up my West Elm chenille coverlet from the Tide Cleaners. Its ruined!!…read moreCompletely faded in the middle and smells weird. Im sooo mad! They don't sell this particular coverlet anymore.

What could improve would be customer service. I only come here to get alterations done, and I love…read morethe woman who does it--NO complaints about her. She's great! However, the staff does not answer the phone or return calls "promptly", as they say--voicemail left or not. They answer faster if you call with *67 "anonymously". My dress was supposed to be ready either today or yesterday, I was in the area, hoping to pick it up, but no one would return my calls or voicemails to let me know if it was done. I even waited all day yesterday and now all of today--no returned calls. I called on my phone number and was sent straight to voicemail today. I called again a not even 10 minutes later using *67, making the call anonymous. Interesting how they answered the phone RIGHT away for that call. Finally got an answer to a simple question I had about my dress and if it was ready (because it was supposed to be by today). By the way, this is an important event that I need this for & the timing is crucial--all it takes is simply answering the phone to assure your customers of when their item(s) will be done, shouldn't take more than 5 minutes of your day.

She is amazing! Always helpful, kind, and wonderful. Even does wonderful with children's…read morealterations.

I went in to see if dress sizing was offered and the lady was so rude and useless. I think I…read moreinterrupted her watching soap operas. Customer service dissatisfaction

The staff is always friendly and go above and beyond to accommodate your needs. It's convenient…read moreand our items are always done on time.

I wanted the coat I had helped a granddaughter to make to get a good finish pressing and because…read morethere were some marks on it that needed to be removed, I paid for a cleaning to go with the pressing. Cost, over $20. When I picked it up the marks were gone but the pressing didn't look like more than half had been done and we had a deadline on the coat so I couldn't ask for a redo. I'm now pressing.

Great service and quality workmanship! Speedy turnaround time and fair prices. Will definitely…read morereturn

After trying several other alteration businesses, I have been extremely happy with the service and…read morequality at Kim's. The owner is very helpful and friendly, always ensuring we are happy with the product. Their turnaround timelines are very reasonable, and he always provides upfront pricing. We have used them for formal gowns as well as simple alteration needs. I highly recommend Kim's Alterations.

Have used Lucy tailor for years and they always do a great job! they are friendly and skilled,…read morealways on time.

Well I can't comment on the work yet, but I picked up some items for my mom. First Lady was very…read morenice, she's visiting family in Peru. My mom has a ticket for $36. She called and told them I would pick up due to ice and snow. Woman confirmed $36 total. Today the woman there said it was $46, repeated twice. Counted my money when I gave it to her. Oh and I had cash, so who's to prove it? So maybe don't judge off of one experience w one person but buyer beware?

I had a broken zipper replaced on an expensive pair of pants. I wasn't sure what to expect, but…read morethey look new and were done in 2 days. Thank you so much.

I will not use them again! had to go 3 times for my shirt and the last visit, person in charge…read morethere wants to charge me again for her unprofessional errors & quality of repair. will not use again. I'm not one to leave negative reviews lightly, but I feel compelled to share my experience in the hopes of saving others from the frustration and disappointment I went through.

I had the MOST BEAUTIFUL dress on my wedding day thanks to Laura. She is phenomenal and is truly an…read moreexpert with wedding dresses. My dress came strapless and was many sizes too big. She got the corset top to fit me like a glove - as if it were made for me. I wanted to add removable off the shoulder straps that would fasten with small buttons. She ended up sewing one on and had me come in because she didn't like how it was making the dress look, it was causing a bulge. So she recommended to just sew the sleeves on seamlessly and then if I want to take them off the reception, just cut them (because it's not like I'm going to wear the dress again lol!). I'm so glad I went with her recommendation. I ended up loving the sleeves so much I didn't even feel the need to cut them off for the dancing. My dress was tailored perfectly to my height with heels. My dress was pretty detailed. Had many layers to the skirt including a horsehair layer. The corset had layered lace as well. After picking it up from Laura, it looked better than it did when I bought it! Additionally, there were some buttons in the back of the corset that were loose and she re-enforced those. Even the bustle was perfect. She does really hardy sturdy work but still maintained the delicate nature of the dress. In paying for the alterations we paid for half at our first appointment and the second half at the second appointment. Laura broke down all that we were paying which was really nice. I am so impressed with her work and will continue to return to her for all of my alterations.

I brought in a formal ball gown that I purchased to wear to my son's upcoming wedding. The dress…read moreneeded so many alterations including a redesigned bust since I had a mastectomy a few years ago. I went in for my fitting today and the dress fits perfectly and looks beautiful. I was blown away and amazed by her sewing skills!!