Very nice guys polite,professional and on time I'll definitely recommend this company. Thank you Pablo read more

DO NOT USE DOLLY!! I had dolly booked for a move this last Saturday at 10am but had to change the reservation time to 2pm instead, which I did several days beforehand and got confirmation that the time was changed. Saturday rolls around and I get a text at 11am from the movers asking if they could come earlier because they were free all afternoon. I told them no because I was not at the apartment yet and we wouldn't be able to access to freight elevators in my new apartment complex until 4pm anyways so it didn't make sense. I get another text 10 minutes later saying that they had already arrived and for me to let them in. I told them AGAIN that I was not at the apartment and it would take me an hour and a half to get back. They got upset and told me that my 2pm reservation time "no longer worked for them" and then stopped replying and wouldn't pick up when support tried calling them. I spent the next few hours talking on and off with support who just kept telling me to "rest assured" and they'd "let me know if another mover can help". Needless to say I was not able to move that day and now have to figure out how to move my entire apartment by myself since it's impossible to find another mover this last minute on the weekend. read more

By a mile the worst experience I've ever had with any company for anything. After 48 hours had to go on Twitter to get a response from support to confirm "helpers" for a 2 bedroom apartment move. The initial assigned helper canceled at 10pm the night before the move. The second assigned helpers cancelled in the morning at the time they were scheduled to arrive. The third helpers were told by Dolly support that it was a much smaller move and only had 2.5 hours before their next scheduled Dolly. The helpers were able to move maybe 25% of my apartment and then had to leave. Dolly initially gave a full refund when they could not find anyone to finish the move. However, then recharged the full amount an hour later. After hours on the phone they promised to refund half of what I paid for them to put me in a terrible position in an apartment full of furniture desperately trying to find anyone else to assist with completing the move. Still haven't received the 50% refund. Funny how easy it was to recharge and reverse and recharge when it's convenient for them. DO NOT COUNT ON THEM TO SHOW UP OR COMPLETE THE WORK. Easily, the worst of the worst of the gig economy app grifters. Just ask your helper if they show up. read more

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I'd give no stars if I could. They are not reliable. When the movers didn't show up they kept telling me they were when In fact they couldn't reach the helper! They just keep extending the arrival time to keep my business Do not use them read more

I scheduled with them about a week in advance. The day of, 1 hour before the move, I was emailed that the "Helpers" I had booked canceled, and they were attempting to reschedule. They were unable to do so for 4 hours. I called, which was basically useless, and the compensation they offered for failing to reschedule my move, even to the next day, was $40. On a $500 move. I'd lost more money from missed work and scheduling my week around this move than the entire cost of the move. Avoid completely, use a local company with actual movers. read more

I don't recommend this service at all! My delivery person lied and said the item I ordered could not fit in the elevator. I never received my item and then was charged full price. After making multiple calls, they offered me a 50% refund?!? I loss money for no reason. The seller also said the item fits into the elevator with no problem. I honestly feel like the guy just didn't want to complete the job. Not only that, he left the item in the apartment hallway so anyone could have taken it. He made money for doing pretty much nothing. They also don't have any way to track if the items are picked up or delivered. I definitely think this is a scam. Save your time and just find a friend with a truck. read more

All movers have been punctual and friendly - no complaints there! My problem lies in the app itself... each time I have used the service something different has happened on the back end. They place a hold on your account for the total amount when you post your request, then once the service is complete you rate your driver and tip. Then the Dolly charges you again for the total amount plus tip - so initially you are out over double your quoted price. It took over a week for the hold to drop on my account. Last time I used the service they charged me TWO holds, so I was out TRIPLE my quoted amount. Dolly also offers you a promo code for sharing the app with a friend. The promo code didn't work for either party so we had to contact Dolly to resolve the problem. Again, I have had no complaints with the service I have received from the movers, but they app has some kinks - in my experience, you never know what your really going to be charged. read more

Movers tried to fleece me. I've used Dolly in the past to move items I bought off of craigslist, and that was fine. I decided to use them to move my boyfriend out of his family home and into my apartment, while putting extra stuff into storage since we were combining households. I made the appointment 4 days in advanced, and was assigned a mover within 24 hours. The first red flag was when I reached out and asked if they had any questions about the move. Whenever I've used other moving services they always wanted to know about how many stairs there are, how many heavy pieces of furniture needed to be moved, etc.. This mover asked no questions. Fast forward to moving day, the movers are running late, and I get a text from Dolly after the start time that they cannot honor the two locations I need things moved to. They had 4 days to tell me this, and they chose to do it after my move was suppose to begin. The feedback I received was that "it sometimes takes time to catch these errors." No apology, and they told me they would not honor the original itinerary. Then, when the movers finally show up they start taking pictures and not maintaining social distancing guidelines. We had set up my boyfriends things in the family room to minimize interaction, and the lead mover just pushed passed me and started taking pictures of everything, even though we had explained the only things that needed to be moved were in the center of the room. When we asked him to stop, he insisted that this was Dolly protocol. He then started quizzing me on how many bedrooms the apartment was, and said that he'd have to charge me for the number of rooms in the apartment, and not the actual items that needed to be moved. He went to his truck, told the helper not to move his car, and sat there while he had Dolly call me. Dolly support was even worse than he was. It was clear support had been outsourced using the same company that DoorDash and Uber use. The woman on the phone berated me, telling me that I could have just moved everything in the apartment into one room (it's a three bedroom apartment, and that's ridiculous). She then talked down the price increase to $300, which is more than twice what I was initially quoted. I asked her that if the movers felt like the items were too much to move, what would they feel like would be an appropriate amount to move for what I was initially quoted? She never answered me and just doubled down on overcharging me. She also insisted that they never told me I would be charged for the size of the apartment, and not for the actual move. She also became very defensive and told me that the mover had been with the company for 5 years, and was one of their best... which had nothing to do with what we were talking about and was a completely unprofessional statement to make. One hour of talking to this woman, and no resolution had been reached, so I gave up. I went back to talk to my boyfriend, and we both agreed the movers made us extremely uncomfortable and we didn't want their help. Eventually Dolly canceled the move on their end after leaving several nasty voicemails, and the movers still hung out in front of the apartment for another hour before finally moving on, which was unsettling. It would appear that Dolly felt like they could pressure me into paying more because it was the day before New Years, but fortunately I have a drivers license and am comfortable driving a truck myself. I ended up getting a uhaul and hiring help off of movinghelpers.com which I should have just done in the beginning. When I told the movers that helped us the previous guys felt like our move was too big, they laughed. We were done in two hours and I was able to move items into both locations with no one harassing me. Dolly is incredibly unprofessional, and even if I need help moving something off of craigslist I will just use TaskRabbit from now on. This experience has soured me from Dolly forever. read more

Was referred by Crate and Barrel Outlet as you have to have your own method of delivery when you buy from there. Was expecting to pay $150-175 like we've had to pay in the past from some stores. With a first-time coupon, we got a huge entertainment stand delivered for about $60. Saw our driver ahead of time on the app and got our first choice of delivery time and date. Just wish I would've known about this service sooner. read more

Dolly - Send them a pic and weight if possible. They quote you right away - Movers Near Me

Save your money and move right past Dolly. It is a completely unreliable moving service. The first time I ordered a Dolly, with all The scheduling hassles of picking up and moving one large item across town, the movers cancelled 20 minutes before they were supposed to arrive. The second time, the movers told me that they weren't strong enough to move the item and made me cancel. I was charged 50% of the moving fee for cancelling. Even though it was not my fault. The third time, the lead mover was great, but his helper was useless. And they broke off a piece of my armoire and lost two brass drawer pulls. Completely useless moving service. Should not exist in the first place. Silicone valley needs to keep their incompetent apps out of Chicago. Chicago won't put up with bad service and deceitful business practices. read more

I recommended Dolly to a friend for a small apartment move. Well, it turns out that a duffle bag and a box of books went "missing". He reached out to customer service with NO response.... I feel horrible to recommending Dolly and for my friend to have had a bad experience. . read more

I have used dolly three times, twice for moving purchases furniture from a store. This is the absolute best option for having your furniture delivered. They are professional, friendly and best of all they will unwrap your furniture and even drill in the feet. With so many things that do not go right, it is refreshing when something just works. I am so happy. read more

Scheduled movers today between 10 am and 10:30. Get a phone call from dolly at about 10:15 letting us know that one of the movers didn't show up and they would need to put our request out there again to see if anyone took the job. And there was no way to predict how long that would take. What a disappointment! My brother lost out on double time work today because he needed to be home for this move. And we were all inconvenienced because we had to leave our homes to go to this house and wait for movers that never showed up. Work on getting reliable contractors to work with! Thanks for nothing! I absolutely DO NOT RECOMMEND this company for moving services. read more

GREAT CONCEPT... JUST NEED PEOPLE AND COMMUNICATION TO EXECUTE IT! My wife saw an ad, "Heavy lifting for your Craigslist item". Having just purchased a Nautilus Treadmill, I thought, this is great, that's exactly what I need. I went to the Dolly website on a Tuesday, gave a description, 'No steps, hardwood floors, location of pickup / drop-off, 'Nautilus Treadmill', provided a picture and the date needed, which was the following Friday. Dolly gave me a quote of $97 and I accepted. Later they sent me a picture of the helper with his truck. I thought, that's a big treadmill (370 pounds) to hoist in the back of a pickup truck, but they know what they're doing. Lift the front with two guys, lift the back with two guys and should be good to go. Pickup was scheduled at 1 pm, so at noon I texted to make sure they were going to be there at that time, since my drive was 45 minutes to meet them. Heard nothing until I was almost there at 12:50 pm. The driver apologized and said he would be there at 1:50 pm. I said, not a problem, 'do you have dollies?'. He said 'no'. I said, 'how are you going to move this, it weighs 370 pounds?'. He didn't know. I said that I could go to U-Haul and rent some furniture dollies, to which he said 'OK'. So I go to the place I'm going to pick up the treadmill, and as I arrive, I get a call from Chicago, "We've cancelled your order". To which I calmly replied, "WHAAAAT? I NEED TO PICK THIS UP TODAY, THIS LADY IS SELLING HER HOME!!!" The man said, it's too heavy for our guys so we cancelled it. I said, "LOOK, you made a COMMITMENT! I contacted you three days prior, gave you everything you required, including a description, the make and a picture of what was to be picked up. Then I ask the guy when he calls, just to make sure he can do it, DO YOU HAVE FURNITURE DOLLIES', to which he said 'NO'. The guy from Chicago then says, 'Our guys aren't required to have equipment'. I said, 'You're a NATIONAL COMPANY that does heavy lifting, you're named 'DOLLY', and you don't have DOLLIES?' I apprised the Chicago man that his company made a commitment and that commitment will be kept and he's going to find me someone to get this done and he's not going to leave me stranded after doing EVERYTHING they asked me to do! He said, 'Ok, I'll open the ticket back up and see if I can find someone'. Later I get a text and a picture. It's Rafael M. and the picture has a van pulling a trailer. Rafael and his helper will be there in an hour. I texted Raphael and told him I was at U-Haul. Do you need furniture dollies? He said, 'I have some'. About an hour later Rafael showed up, with his wife, who was his helper. I believe they were Mexican and a little small in stature. I told him how heavy this was and he said that they'd moved heavy things before and his wife was strong. To end the story. Rafael and his wife, couldn't have been nicer and couldn't have worked harder to get that almost 400 pound machine out of the house, through the patio, down the walkway in into their trailer. Rafael said since the pickup was so late, he had to pick his son up from school and drop him off at the sitter on the way. I said, 'No problem and I'll pay for the sitter'. They did and they showed up at my house about an hour and a half later. Unloaded it, put it where I needed it and never complained or said how hard it was at all. They worked, sometimes inch by inch, straining, pushing and pulling to get it done. I said, I know I'm not supposed to tip you in cash but I'd like to. I said that because I was angry at the company and wasn't going to give them anything extra. She said, 'you can just do it through Dolly' and I said, 'Do you get it all?', to which she replied 'yes'. I said, 'I'm going to tip you $100 and if you don't get every penny, you call me'. They were very grateful and I said, 'you worked really hard and saved the day. I know you have a family and it's my pleasure. You deserve it.' That's my story. I gave Dolly THREE stars instead of five. They shouldn't have received any because they were willing to negate their commitment, but because I was so adamant, in pointing out that this is NOT what a company that thrives on referrals does, they reopened the ticket and found someone. But in the end, it was Rafael and wife (I'm sorry, in all the commotion, I forgot her name) that saved the day. And again, they couldn't have been nicer or worked harder and I think a $100 tip on a $97 job, showed my appreciation for their willingness and their effort. I wish them well and hope their company recognizes them for the valuable assets they are. read more

I hired Dolly to do some moving of items in my storage unit area/basement of my apartment building, throw away some trash, and move a few items upstairs. They were on time, professional and speedy. This is way more affordable than hiring a moving company for what is considered a small job. read more

Could it be any easier? I went online (or you can use their app) and explained what I needed and where things were being moved to and the two gentlemen who helped me, arrived on time, were courteous, and careful with my items. This is a really great company and the app makes it easy to pay online. Highly recommend! read more

DO NOT USE. BEWARE NOT PROFESSIONAL MOVERS. USE A REAL MOVING COMPANY, NOT A MIDDLEMAN FOR RANDOM PEOPLE WITH PICK UP TRUCKS WHICH THIS IS. They are criminals. Dolly mover destroyed a fridge and dolly claiming no responsibly as "it didn't happen through them"??? It was booked through them, the mover got all the information through the app and told me he had taken the job and moved the fridge through the app. They told me they would give me the movers private information if I wanted to go after him personally. I am now out $300 and have a broken fridge stuck in my upstairs apartment. NOT PROFESSIONALS AND NO RESPONSIBILITY FOR THEIR MOVERS. UPDATED 11/19/18 As you can see below, I have had a reply from Dolly. I would like to comment on that reply using there own words. "this move was not conducted by us." This move was done by one of dolly's movers who got the address, start time and item to be removed all because he is working for dolly. His dolly profile, pictures and the fact he booked the job through them seems to suggest he has something to do with dolly. "when the Hands cancelled due to a last-minute emergency" The mover did not cancel the job; in fact he moved the fridge out of the house without my permission before the agreed start time. With the fridge by his car he told me I would need to help him move the fridge. Is dolly saying the mover did not do this job? Also that he did not do the job because of a last minute emergency? "The issue you are reporting occurred outside of the app" The mover got the address, start time and item to be removed all through a booking I paid for on the dolly app. I was never asked for any additional information nor contact outside of the app. Sounds like it happened using the app to me. Thank you dolly for replying; now possible users can see how rediculous your costumer care is and why they should use a real moving company. read more

Terrible experience. Do not recommend. They messed up and charged US a cancellation fee of half the move. Never using again.

I was hoping to get a resolution but since I'm being ghosted after having paid, guess I gotta write a review. I was told two movers would show up with a trailer truck to move my furniture. One guy showed up, his name is Jake Mattfeld-Sarbaugh, with a tiny truck and no help. What should have taken 1-2 trips max took 4 hours and 4 trips and I had to help him with all the big furniture so he wouldn't drag it across the sidewalk and streets - mattress included. There was no way for him to move those pieces himself. I paid, tipped him in cash what I planned to tip both movers. Then I start unpacking my house and there is a huge dent in my hallway door near the ground where the giant industrial dolly ran into it. I understand shit happens when you move but this sucks. I call and ask for help in paying for the damage and the response is "I didn't do it, not my problem. You take care of it." My new apartment is planning to make me pay for it and now I'm being ghosted on a response for damages. I dunno what kind of movers Dolly hires but they definitely ripped me off. if you get Jake Mattfeld-Sarbaugh as one of your movers, request a different one immediately!!! Unprofessional, unprepared, disrespectful to my me and my new apartment. I'll never use them again and I hope Jake never has the change to rip you off or damage your property read more

Worst moving experience of my life. I secured a dolly four weeks before my move out date to ensure I could get one. The helper and I had messaged back and forth about some logistics and I was excited to have everything settled. Less than 24 hours before my move, he canceled on me. This was a huge problem. I didn't have a plan B. Instantly I called customer service they worked to find me a helper. There were no 2 people Dolly's available so they marked my job as a 1 person job and asked me to bring a friend along to help. Less than ideal. But at this time and 12 hours till my move, I had very little choices. I had my apartment elevator reserved for 1 hour and could not move my items any other time since all slots were full. 12 hours later, I was ready to move with a few friends. Unfortunately, my second helper never came. I can't make this situation up. I was completely stranded. My friends and I had to quickly move all my items out of my apartment and down the freight elevator before my scheduled time was up. With nowhere to turn, my friends graciously moved every single item I had to my new apartment, a three-floor walk-up. Spending their entire Sunday helping since dolly failed twice. I hesitate to ever use dolly again. Use extreme caution and have a backup plan in case your dolly cancels. The customer service rep waived my cancellation fee as the second dolly never showed but was still scheduled as coming. So I had to cancel since they were not coming and he wouldn't cancel himself. Too kind of them, extreme sarcasm. Moving is already stressful and dolly made it an absolute nightmare. read more

I did not book Dolly. I am the homeowner whose place they came to to try to get a couch that was to be moved. However, based on my experience as a homeowner, I would NEVER use them. To be fair, the couch was a big couch. I warned everyone that day about it and the damage that the original movers did bringing it in years ago. That day, in their attempts to get it out, the movers chipped paint off the corner of the wall leading onto the kitchen. Literally you could see chips of dry wall and paint on the floor from two areas of chipping. I had just had my place painted a week or so before - this was incredibly frustrating. Then, the scratching and gouging into my hardwood floors? My floors aren't the greatest, but the new damage is absolutely noticeable. While they attempted to take the feet off the couch, one mover managed to leave a footprint on my newly painted baseboard, and I had to stop them from bracing the couch against the front door during their attempts in order to prevent the door handle from putting a hole on the wall. Plus, leaning on light colored walls with dirty work gloves They seemed shocked I wouldn't let them take a door off to move something out.....you just did some big damage to my place...no way do I trust you to properly deal with the door. I finally put a stop to it. They had ZERO respect for my property. Ironically, junkers were coming that day to remove the rest of my furniture. They realized immediately that there wasn't a safe way to remove the couch without damage and took it apart. They took it and the rest of my furniture out, never touched the walls, didn't scratch the floor....professional. Skip this service - save yourself the headaches. read more

This service totally gave me the run around and never delivered on movers for a small job. I reached out directly , to talk to an agent, 4 times to get confirmation and could not them to commit and would not release me from the cancellation fees until after the date service. My interaction with this company was stressful!! read more

Worst moving experience! Dolly said they would arrive between 1-1:30. I had to be out of my apartment by 3 pm that day. They finally showed up more than 2 hours late so I incurred a late move-out fee. In addition, the person helping me move had to change her flight (which cost ANOTHER $200). I contacted their main office and the customer service rep promised me she would contact the mover and "get right back to me." Never heard another word from her. The mover showed up in a van, which was way too small -- he had to make 3 trips even though I had texted him a list of everything being moved. This was a nightmare all the way around, and Dolly could have CARED LESS. I recommend NEVER using this service for any type of move. They are a complete joke. read more

Booked for helped moving an appliance, was scheduled for a moving window and no one showed. Called customer service and they said someone would come by within the next hour and a half. Waited and still no one showed. Called again and they said, they cant come out. Waited all day and now it is too late to book another company and the item needs to be moved today. Dont waste your time and frustration with this company that cant stay true to their word and even show up when booked. Completely unprofessional. read more

Great service ! Used multiple times guys moved things carefully and within time. Never had issues with their service ! Keep up with the great work! read more

This was the first time using Dolly but the experience was positive from beginning through end. The app is easy to use and they do all the work for you. My delivery team was amazing. They were in constant contact, dealt with a situation at the store for me, even sent me a picture of a small defect before they took the merchandise. Upon delivery they were fast, efficient, friendly, and super detailed. They set everything up for me and even added the throw pillows. lol. They were amazing. Do yourself a favor! read more

I booked them for a move yesterday in Philadelphia. They never showed up and did not respond to texts when they were late. To their credit they did respond the next day and offered a refund. But a no-show and no-timely-response gets them a low rating. I had to scramble to fine a last-minute replacement. read more

Using dolly was a stress free, easy experience. My Helper was very accommodating and was able to move up or scheduled time to move, per my request. The app is easy to use and quoting is fair. The Helpers work hard and are just looking to make some extra money so cash tips are appreciated. I highly recommend using dolly. It has become my "go to" moving service. read more

These guys were absolutely amazing! Thank you so much for all of your help! I have used Dolly before and will definitely use them again!!

I bought an exercise bike from Facebook marketplace, full assembled. The store would not deliver. I noticed a "local delivery" option in the marketplace and followed the links to Dolly.com. I was so excited to be able to get a quote and and confirm a pickup and delivery two hours later. I received an email and text message in confirmation. But nothing else ever happened. I texted, emailed and called but no one ever answered. Major disappointment. read more

I've used Dolly twice now to move apartments, and they're the best. Hands down. Always nice guys, always efficient, always getting the job done and done well. this time around I got to meet Edgar and Jonathan, they're awesome movers, super personable, and took very good care of my stuff. I highly highly recommend Dolly, both of my experiences were nothing but positive! read more

The folks worked hard and quickly to move my very heavy recliner sofa. What I really appreciated was her giving me updates on when she was going to arrive due to the snow and bad traffic. She didn't leave me hanging wondering what was going on with her. I find that to be very professional behavior! read more

The "Dolly" movers, Kahlil and William, were GREAT! They arrived on time and ready to work. We had only one 150 lb item that had to be moved from the 1st floor to the 2nd floor. Being unable to physically make this move on my own, the "Dolly Guys" were the answer. They made the move in short order; carried the accompanying boxes to the trash along with the 75 lb item that was being discarded. All this while being polite and with a smile on their faces. We'd definitely use Dolly again. read more

I tried Dolly and did not like it. I needed to empty my storage unit, which had several boxes and miscellaneous items. The first problem that I encountered with Dolly was that I didn't have an EXACT piece count. If you don't put in the EXACT number of small/medium/large boxes and the details of each loose item, then the whole job is basically wrecked. Sorry, I did not know exactly how many boxes I had; they were stacked in a storage unit. If I were to count them all, that would require moving them all out of the unit; and then I might as well just keep doing the job myself! When the 'helpers' arrived, they loaded exactly 17 boxes (my estimate) and stopped. The main 'helper' told me that they can add-on additional boxes and it will cost about $1 each. That seemed totally reasonable, so I agreed. We loaded 12 more boxes, and my final bill increased by $50.! It turns out that "about $1 each" is the amount the 'helpers' receive in their pay, not what the customer pays. After it was too late, I realized how much that sucked for me and for them [and benefited Dolly]. Settling-up a bill that cost me way more than I planned to spend, I found-out the tip percentage is calculated on the original estimate, not the final cost of the job. So my 'helpers' received a really cheap tip, even though I attempted to give them 20%. Using the app on my phone, I could not find a way to go back and increase the tip; also, I was unable to submit a rating & comment. (yes, my app was up-to-date) I have made several attempts to speak with Dolly Customer Service about these issues. Every time I called, I was on hold for about 15-20 minutes. So the matter is left unresolved, and now I am telling everyone I can that Dolly is not a good service. read more

Dolly is amazing. I've used it probably 5 times now. When I moved into my apartment a year ago, my mom and I were going to attempt to do it all ourselves. I had a bunch of bags and boxes, as well as a full bed, box spring, a small couch, and a dresser. I don't know what we were thinking. My mom (was) 63 and I am def not in shape to do such work. A lightbulb went off in my head that I should download Dolly and try it. Within a HALF HOUR there were 2 people at my building to help us with the rest of the stuff. It would have taken us hours (and arguing and complaining about it)... it took them less than an hour to bring all the large items in and the rest of my bags and whatnots. Incredible!! Then a couple weeks ago I had ordered a big AC window unit... didn't want to attempt to carry it up myself. Booked a Dolly and the dude carried it up, along with a few other packages (didn't even ask him to carry them up, he just did ). Anddddd, earlier this morning I was cleaning and was like "ughhh I don't want to carry all this trash and recycling down!" Boom! Dolly. 8 trash bags and a bunch of boxes and recycling are all now in the dumpsters in the alley. Oh-- I should mention, I live on the top floor of my building. It's a lot of stairs. I haven't had any issues with Dolly-- there was one dude who kindaaa had an attitude and was complaining about specific items I had listed to carry in... but that was 1/5. Maybe he was just having a bad day with customers. I get it. It happens. All in all, Dolly is AWESOME and so convenient, especially if you just need some help carrying stuff up/down stairs. Highly recommend! read more

I was in a time crunch and I was able to schedule them when I couldn't get actual moving companies due to time constraints. Efficient, helpful, and got the job done. Definitely recommend for small or large moves. read more

Perfect solution to small moves . Very reasonably priced . Great workers careful with all objects moved

(7/4) We have a wedding on Saturday and trusted Dolly to move one of our pieces of furniture that was to be passed down to my fiance and I from her grandparents (it was recently reupholstered and sent from across the country). I saw the piece of furniture in the garage this morning that Steve was to put on his truck. Additionally, my father helped lift the furniture onto the back of the truck. Apparently it did not make it to our destination and is most likely sitting somewhere along the highway or perhaps stollen. Steve claims that he's certain this item was not loaded on the truck and it is no longer in our garage. Though it is only an item, it carried sentimental value. Terrible experience. Update: After submitting a claim for a lost/stollen $2300 chair + additional expenses for our wedding rental furniture + furniture shipping from California to Chicago, Dolly has kindly offered $180 per their damaged furniture policy. The problem here is that our furniture did not arrive with a small scuff or with little damage, it simply did not arrive. Lost/stollen is a different story from damaged. read more

I loved this service, our helper Amando, was prompt, efficient and very considerate and respectful. I recommend this service to anyone needing affordable help moving things. read more

What should have been a simple move turned out to be a nightmare! I had several bins, chair and 2 large boxes scheduled to be moved from Extra Storage to my apartment storage which is 10 minutes away. In the app, I scheduled the pick-up for 11:00-11:30 (a half-hour window). There was an option to schedule based on flex-time which provided a $15 discount. This was my first time using Dolly so I thought a 30 minute window would be sufficient. Boy, was I wrong! I ended waiting up to 3 hrs for the helper to show up. After messaging Dolly twice and leaving a message on the helper's phone, I get a call from the helper after 1/2 hr that he was just finishing up his first job and will be on his way ( I find out that later that he had signed up for 3 jobs prior to mine). When the helper came 3 hours later, he drove a large truck which was not what I had requested. The truck could not fit into the alleyway to get to my storage area. Both helper and I ended up lugging the bins and boxes down the alley. The helper had shared his frustrations with me as well and said that Dolly does not communicate well with their helpers. The only way to get a hold of them for emergencies was the through the app. Overall, it was a stressful experience since I had to rearrange my entire day and still got fully charged for an agreement that was not fully met by Dolly. read more