I was moving to a different unit within the same building, so just needed some "labor only" help and was recommended to Dolly. I used their online system, which I felt was convenient and straightforward, to book 2 helpers for 2 hours. I was immediately confirmed by Dolly but then also by the helpers assigned to me. They communicated to me primarily through text but on the day of the move they also called to let me know when exactly they'd arrive (which was ~30 mins later than the original scheduled time). As soon as they got to my apartment, they quickly and professionally got to work. I was helping alongside them so was able to observe how they handled my furniture and I felt it was generally with care (for example: they avoided banging into walls and doorframes). During freight elevator runs, we made polite small talk and they seemed like good guys. While it only took 1.5 hours and I booked for 2, I still paid the full $200 plus $20 each for tip. I would probably use them again if I had labor needs. Otherwise, for a full move, I'd probably go with a full-service professional moving company. read more

Do Not Use These Movers! They showed up at the end of their 1 hour arrival time window , and them Bailed on Me! This was my moving day! was moving a 2 bedroom apartment to another 2 bedroom place. The movers showed up, looked at all the boxes/furniture and stepped outside to talk amongst themselves. When I realized that they were taking awhile, I went out just as they were about to drive off. To their credit, the driver stopped when he saw me. He said that they were only paying him $200 for the job. Now, while I agree - not enough pay for the job, I did post a description of what the Job was in my request. And he accepted it. Also, he was just going to drive off without saying anything! Bad from start to finish. What a nightmare. Just don't use them. read more

I hired Dolly for a simple sofa delivery. The movers were late, careless, and broke two window panes in my entryway, including a historic transom pane with hand-painted numbers. No apology. No ownership. They left without looking at me saying "call Dolly they'll handle it." Dolly denied the damage claim completely, saying they only insure the items being moved, not the property their movers damage. Repairs will cost several hundred dollars, and Dolly's "resolution" was refunding the delivery fee. This is not acceptable customer service. Use at your own risk. read more

Dolly - Movers Near Me

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This was easily one of the worst experiences I've had with a moving service. If you're in Chicago, I would strongly recommend looking elsewhere. I contacted the company multiple times before my move to confirm that the helpers were scheduled and confirmed. Despite my concerns, I was repeatedly assured that everything was set. When moving day arrived, the helpers never answered their phones, and there was no way to message them directly. To make matters worse, there is no direct customer service phone number for Taskrabbit. After reaching out for assistance, I received an email telling me to wait an additional 45 minutes beyond the scheduled arrival time, which was already frustrating. After waiting, the helper was ultimately canceled anyway. What makes this especially disappointing is that I had scheduled this move more than a month in advance. The lack of communication, reliability, and customer support made an already stressful moving day much worse. I would not use this service again. They wouldn't reimburse me for my time wasted. The move was messed up and I owed extra fees to my building and had to pay a premium to find people last minute Kouko was the name of my mover read more

Disappointing Experience I have been a Dolly customer for several years and have used the service multiple times. In the past, the helpers were friendly, professional, and the experience felt worth the cost. Unfortunately, my most recent booking was very disappointing. I was charged $170 for a job that lasted only 19 minutes at my house. The helpers arrived about 10 minutes before my scheduled window and worked from a strict 9-item limit. Two of those "items" were extremely lightweight wicker garden stools that weigh less than a pound each. I could easily have moved them myself and would have gladly done so if I had known they would count the same as actual furniture. When I asked the helpers to take a few additional pieces, I was told they could not because Dolly had only authorized them to move 9 items and they had another job to get to. As a result, I paid $170, had less than 20 minutes of work completed, and still had furniture left behind. The bigger issue is that this was not clear in the app when booking. I selected the largest item-count option available, expecting the type of service I had received in the past. If Dolly now treats the item count as a hard cap, customers need to be told that clearly before booking. The app should also allow customers to describe the actual items being moved, especially when small, lightweight items are being counted the same as large furniture. It was a significant decline from the Dolly service I had used and recommended in the past. read more

The absolute worst service. i used them for years and had zero issues, something has changed and it is awful since they are owned by taskrabbit. i took the day off work and they never showed, customer service said they cancelled the order because thy needed to verify my account but never contacted me. never ever use these guys again!!!!!!!!!!!!!!!!! read more

I wish I could give this company zero stars! I have used Dolly over the past few years, so didn't think anything about reaching out to them to assist with a small move. Booked the move over a week in advance, spoke to the mover the day before the move and thought we were all set. Well, the snow storm happened and things went left. Four date/time changes later, Dolly still couldn't confirm movers for my move on late Sunday afternoon knowing the move should have happen on Saturday. The app is a joke because once the previous mover ghosted me, all communications between me and that mover disappeared! I guess this was so that I had no record of what was promised (the over 10 years of experience and that they had me covered foolishness he stated). The joke is on them because I captured pics of everything. After waiting and waiting, I looked for a number to speak with an actual person in customer service (after I was ghosted) and it took almost 10 minutes! to find the number on their website. I call and the person tells me "yes, your move at that time will not happen". I am like then what do we do since you didn't have the decency to contact me. He suggested another time of 5pm on a Sunday for the move! I took the time and called another moving company who readily scheduled and confirmed the move for Monday. Not only did they complete the move, they arrived 2 hours early!! As for Dolly, they are expensive for what they provide. I was able to use a different mover and pay almost the same price with padding and an actual truck opposed to the pick up truck I picked to keep cost down. These scammers had the gall to ask me to upgrade my move to a truck for an additional $200 - thus making my move of a small one bedroom apartment with minimal furniture over $700! This didn't include materials to wrap my furniture.. nothing! My only advice to those choosing to use Dolly, is enter at your own risk! I've learned my lesson and they will not get the opportunity to leave me hanging again! DO NOT USE THIS COMPANY! After I canceled the move, they sent me a request to review them and their services... you know how that went. SMH! read more

Hired Dolly to move 5 pieces of high end furniture. Purchased the additional $5k in protection. Dolly is refusing to pay for the damage their movers caused and the policy won't pay. The movers were unprofessional, didn't have any moving equipment, blankets, etc. used tape that left a sticky residue as well. Major scratches to furniture and couch was torn. Also scratches on walls and floors read more

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We hired them to relocate 4 heavy fireproof upright file cabinets from our offices to our warehouse. After they left, we found out that they laid the file cabinets on their back! I called dolly.com and they me a thousand excuses for why it was our fault. DO NOT USE DOLLY.COM! read more

Now that my dispute was processed by the bank, I want to warn people NOT to use this company. They made a booking with zero paper trail or confirmation after I cancelled a scheduled one. They rescheduled it for the next week without telling me so they can charge a cancellation fee for the full amount of service. It is scammy behavior. Also they wanted to charge me $380 for one couch to go 1.5 miles that was already boxed up. Ridiculous price. I called and the guy on the phone was so rude and gaslit me that I rescheduled but couldn't provide a paper trail and the number to the delivery driver magically went out of service. JP Morgan approved my dispute for a reason as I was charged the full cost of a service I did not recieve. Scammy and fraudulent! read more

Don't use. Not responsible, will cancel at last minute and expect you to wait as they find new movers. They work on their timeline not yours. They don't realize that truck are booked as well as space for the truck based on the job. Still charge for services. Have used them in past years and they did a good job, too bad they are not the same. read more

Do not use this company. They cancelled my item at the time of delivery and still made my pay 100% of the cost. They said the item weighed too much, but I was not informed of this in the process at all and didn't have any knowledge of the items weight as they were picking it up from a store. Terrible customer service. Do not use them. read more

No!!! Dolly loaded and unloaded our moving truck in July. The guys showed up late and one was clearly intoxicated. As we later unpacked we discovered we were missing some boxes totaling up to about $1,000. Dolly was unhelpful! They said they were insured for this situation but when we tried to submit a claim it took 3 times to get it to go through. THEN they kept telling us we needed to provide more information, were so slow to respond, and never resolved the issue. Now I'm replacing missing items and out a grand. As a real estate professional I will never recommend Dolly to any client, family, or friend. read more

I was overcharged. Only one driver showed; I was billed for two. When I brought this to Dolly's attention, 5 emails went back and forth. Finally, they said they would give me a credit in my "next order." No. There will not be a "next order." read more

Mover cancelled last minute as in 30 minutes before scheduled time, despite having confirmed earlier in the week. Was not able to find another helper. Could not get in touch with customer service on app due to error- all in all not a great experience. read more

Dolly is too much of a gamble. If you get a good contractor who shows up, it's great. My first experience went fine, but my 2nd move was a no-show. My 9:00 AM move ended up happening at 5:00 pm when they finally found a replacement. Dolly is cheap because they underpay their helpers. So a lot of them will just ghost you if they get a better-paying gig elsewhere. No customer service to speak of either. Just chatbots and automated texts. read more

Would leave zero stars if I could! Just totally no-showed after I took the day off work to get these sofas. Very unapologetic, finally offered me $20 off my next project, which hahahaha will NEVER happen. Steer clear! read more

Awful experience. western burbs. They sent us a mover who clearly had never moved ANYTHING! Put a whole in our wall. I filed a claim and waited a week as they instructed and NOTHING!! Nearly 2 months out. I waited to write the review nearly 2 months to give them an opportunity to make things right-but NO. If I could give ZERO I would. read more

From the looks of recent reviews, looks like i lucked out! I could not make a final booking because of issues with their website. After being told to wait a couple hours and try and book again, it still wasn't working. They then told me to wait 24-48 hours! So i just gave up and went with a different company. I won't bother with them in the future. read more

Hired Dolly to remove a Nordic Track exercise machine from the third floor of my home. Specified three flights of stairs, specific model of equipment and stressed equipment was heavy when requesting two men to haul away. Three men from Dolly arrived without blankets to protect walls. They refused to remove equipment for fear of damaging walls, attempted calling their office and just walked out without announcing they were leaving. They charged my card as soon as they left WITHOUT REMOVING THE EXERCISE MACHINE. Did not receive follow up from office regarding their lack of performance. read more

Booked them to move a king mattress and box spring down four flights take it a few miles and then carry it up two flights. Asked for a two-person crew and the appropriate size truck. Communications were good and they showed up on time, but they sent one diminutive guy and his smaller wife who literally could hardly pick up the mattress and put into their truck that wasn't quite big enough. I had to help! Plus we had to use Google Translate to communicate.....all of this for over $400. I will NOT use Dolly again. read more

I'm actually impressed by how scummy Dolly is. I registered, initiated, and then canceled a Dolly service all within a ninety minute window for the following day, and I was immediately charged with a cancellation fee equal to half the service cost. All support did both via phone and email was parrot their senseless refund policy. This is a fantastic business model for ripping off countless people; they're essentially farming money with no effort. I wish I could share the true vitriol running through my head, but unfortunately that version of the review would immediately get filtered out. read more

DO NOT USE THIS BUISNESS! Look at my other reviews, they are all good ... I usually don't believe in bad reviews for businesses... until I used Dolly movers. Total scam, do yourself a favor and use Tasktabbit private movers or hire a moving company. I used Dolly to move a treadmill from a friend's house to mine. A woman and her husband arrived, couldn't lift the treadmill, scratched the floor on my friends house and never finished the job. Dolly would not give a refund so I had to contest it with my credit card. Stay far away from this business. Total scam. read more

What a scam! I booked a Dolly service using the app, which asked me what was being moved. A curio cabinet and two chairs. They sent a van with one person. Turns out the cabinet was larger than what he could handle on his own. Rather than contact me to discuss the issue, he walked away from the service and I was charged $215 for a service that I did not use. I called their customer service line in India and was told that I was not going to get a refund. Do not use the service! read more

Our recent delivery experience with Dolly in Naperville, IL, was frustrating and disappointing. The team showed up 2.5 hours early without notice, ignored clear instructions, and failed to wrap the chair for protection. They provided no photos before transport and handled it so poorly that it ended up with multiple fabric rips. On top of that, they were rude and unhelpful, leaving my pregnant wife to deal with the situation alone. If you have no choice but to use this service, make sure you personally check how they wrap and load your furniture--because they certainly won't. read more

Dolly - Damange - Movers Near Me

I ADVISE YOU TO NEVER USE THIS SERVICE I booked a move with Dolly for July 1st well in advance, giving myself plenty of time to prepare. I even confirmed multiple times with support and my assigned helper to ensure everything was set. Despite my efforts, the helper canceled just hours before the move, leaving me in an incredibly difficult position. Dolly's complete lack of accountability and incompetence is astounding. I had secured freight elevator slots at both my current and new apartments and was relying on this move to be completed on time. Now, due to Dolly's failure, I'm facing significant financial losses, as I have a strict deadline and am heading out of town immediately after. To make matters worse, my urgent email to customer service went unanswered. In a frantic scramble, I had to find another moving company last minute and ended up paying three times the amount I was originally quoted by Dolly. Their system and support team are unreliable and unresponsive, leaving customers high and dry in critical situations. I strongly advise against using this service if you value your time, money, and peace of mind. Update: they are claiming they do not promise a mover to help you and will not take any accountability. This app/service provides zero benefits. What a joke read more

The two individuals who moved my furniture were on time and completed the task but they were beyond rude. I have never had such poor customer service in terms of how they talked to me. I would never use this service again due to this. read more

After two positive experiences with the men who moved my items from our old condo to our new house, I have nothing but positive things to tell people about using this service. Both John and his assistant and Javier and his assistant were very professional and courteous. I believe I was smiling through my mask because these fine helpful gentleman were helping me do something I couldn't have done on my own. I felt like I was accomplishing a task most single women have been caught in, "How am I going to move this free furniture?" read more

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The service was horrible. The driver Javar C. arrived an hour and 15 minutes late beyond the appointment time. Mind you, he said per gps it would take an hour. Took quite longer. After sitting on the phone with customer service who did absolutely nothing to help the situation, the driver calls and says he is downstairs yet he sat in his truck an extra 30 minutes doing absolutely nothing. WHe finally starts his job, I showed him the amount of stuff I had. He braggggged that what I had was no biggie and he continues boasting about his prior jobs. When he realized his assistant was not going to show up due to "his car not working", his mood and mindset changed drastically. In an effort to not panic, Javar C. had the audacity to request that my sister and I help him move items after his helper bailed on him. Sir what?!?! What am I paying you for if I'm going to lift a finger nonsense. Took Javar 5 hours to pack up my old apartment and another 3.5 hours to unpack at my new places. The floor of my old apartment was damaged with scuff marks. The clothes I wrapped with ripped, my boxes were torn to completion. It was overwhelming and highly stressful. Not only that but following him finishing the job, he, in the most unprofessional manner, texts me saying "we done" - sir I don't know if this is your full time or part time job but I need you to select another career. I arrive home and start unpacking at 8:30pm at night (Yes you read correctly. We started at 10:30am!) to find that my dresser, kitchen 4 tier rack and kitchen metal rack bar all have pieces missing AND were broken. Javar was nice enough to place the items a certain way to make it appear as brand new. Those items are 1.5 years old. Literally hundreds of dollars down the drain and Javar is nowhere to be found. FYI: (if you've read this far), the numbers provided are fake. Like Uber or Lyft they expire after a certain time period. So I recommend never using Dolly. Ask friends or hire real movers with insurance. read more

They charge you for each small items in a bag instead of the bag. Once you select what you want to have delivered the helpers will change it up so it is the most expensive way to deliver possible. What started out as a $65 delivery fee turned into a $300 fee. Because instead of the the 3 grocery bags being charged they charged me per item inside the grocery bags. Also you won't be able to reach customer support in any reasonable time and when they finally call you back you will hardly be able to understand the Indian person they outsourced their call center too. read more

It was horrible. I booked a pickup of a mattress and box spring and the driver refused to pick it up because he claimed that it wasn't in there correctly. Wrong I put in the app it was a box spring and mattress. So I called them and they would have redelivered but was going to cost more money. This is a total rip off and a scam. read more

Unless you want your day ruined due to very, very bad communication, I strongly suggest you avoid using Dolly services. I had to follow-up only to be told that no movers will be coming, I should reschedule. But because I am not always an idiot, I canceled and called Capital Movers, who were swift and did a stellar job. So, middle finger to Dolly! read more

Used them to move a couch from a thrift store to my daughter's third floor apartment with no elevator up a very tight staircase. They did the move on time. Managed the heavy furniture professionally and without complaint in what we felt was a difficult situation. I would highly recommend them again. It was worth the cost. read more

DO NOT USE THIS COMPANY!!! I cancelled a week in advance to get my money back, never got a confirmation, could not get a hold of a live body for customer service and will now have to dispute a $200 charge with my credit card company. THIS IS A SCAM COMPANY!!! Would give them ZERO STARS!!!!! Find another moving company!!! read more

I asked for a simple service of picking up a media console from RH. I was connected to a mover and made sure he had the correct dimensions. He assured me he had the right size vehicle. The day of delivery, he texted me he was going to be late and a few hours later he texted again that the console wouldn't fit his vehicle, falsely accusing me that I gave him wrong dimensions. Turned out he never showed up to the pick up point. I called customer service, they cancelled that dolly and arranged a new one. The guys who showed up Marcin L. and Janusz K where very professional and polite. The bottom line is Dolly doesn't do a real profiling of the pros they work with, so it's a matter of luck who will pick up the job and how they will handle it. read more

Zero stars Booked a simple move. They charged my credit card Then canceled for no reason. Said a fraud warning. Wanted me to email my ID. Do not attempt to use this company. read more

We booked Dolly several *months* in advance to help move items for our wedding. Although movers had been assigned well in advance, on the day of our wedding, we opened the app only to discover that they were no longer assigned, leaving us without anyone to assist with our move. Dolly never communicated this to us, leaving us completely in the dark until the day of the event. When we contacted customer service, they informed us that while drivers may have been messaging us, no one was officially assigned. They blamed an automated system and claimed there was nothing they could do. Their "solution" was to suggest moving our scheduled time back a few hours, hoping it might get assigned. This made no sense--why would a few hours change anything after months of inaction? We explained that this was for our WEDDING and rescheduling wasn't an option, but they offered no other alternatives. As a result, we spent the morning of our wedding frantically searching for other movers to transport our decor. It was an incredibly stressful experience and completely avoidable. Dolly's service was absolutely unacceptable and added unnecessary chaos to what should have been a joyful day. read more

This is a fantastic company. I contacted them and within moments they contacted me. Shortly, Mike M reached out to set up the appointment. He went to the pick up site, picked up the heavy cement yard piece, and brought it to our house. It was so quick and easy I couldn't believe it. It's good to know a company can help move things that don't require an entire moving truck and crew. Thanks Mike and Dolly read more

The company is based in false/fraud information they feed to customers. When you book a "Dolly" you pay first and then receive a "Confirmation " email. (This is a prepay service) What they do NOT disclose is that they only employ Independent contractors. In reality the job is NOT confirmed until one of the Independent Contractors "bids the job" I was sent confirmation emails 3days in a row and yet no one showed up or called. It is virtually impossible to speak to a live body ) Their repeated response was that the Dolly Helper must have had car trouble or were ill. Again 3days in a row this happened. They will not give the consumer updates unless you blow up their website. When 2 of the 40ish yo helpers finally showed up one of them spent the entire time hounding my 17 yo niece for her telephone number unbeknownst to any of the 4 adults present. It was agreed they were so shady we were concerned they would seek revenge if we were to complain since they knew the address of where we lived. My takeaway from this nightmare of an experience? Hire a real mover even if it costs more money. read more

Please Do Not use Dolly. Horrible App , Even Worse Customer Service! I would give Zero stars if I could. I thought I would try to save some money by using the Dolly Service App. I booked through the app using the Multiple choice option they have set up for customers to choose what service options they would like to purchase. Please see attached picture. App clearly shows that they will send movers with a Pick Up truck for my job. The 2 movers arrived, but with no pick up truck or any kind of vehicle that could move items. They stated that they could not complete the job since I had no truck. I showed them where my purchase included 2 helpers and a pick up truck. They apologized and said to call customer service. I tried calling the Dolly customer service number, and spoke with two people for over half and hour. They stated that I booked it in a section that is non-vehicle. However I walked them through the steps I used in the app multiple times which leads me to a screen that clearly states that a Pick Up truck vehicle will be provided for the move, and sent them the picture. They replied that even through the movers cannot complete the job, based on them not having what the app said they would provide, they will still charge me for the move and will not be providing refund. What kind of madness is this??? They refuse to see there is a monumental problem with their app and that there are major issues with the programming if a customer can walk through all provided steps and pay for a service that the company has no intentions of providing. It is 10X worse when they can clearly see their mistake, admit it was a problem with the app, and still not provide a refund to the customer. Bad Business!!! I should have checked the BBB before hand, instead of trusting blindly. I would never use them again, and I would never suggest anyone to subject themselves to such poor customer service and an app that is clearly a joke, definitely not the reputable business that they pretend to be. Find a reputable business that is BBB accredited. You will be happier. read more

Dolly - App clearly shows that they will send movers with a Pick Up truck for my job. - Movers Near Me