I was moving to a different unit within the same building, so just needed some "labor only" help and was recommended to Dolly. I used their online system, which I felt was convenient and straightforward, to book 2 helpers for 2 hours. I was immediately confirmed by Dolly but then also by the helpers assigned to me. They communicated to me primarily through text but on the day of the move they also called to let me know when exactly they'd arrive (which was ~30 mins later than the original scheduled time). As soon as they got to my apartment, they quickly and professionally got to work. I was helping alongside them so was able to observe how they handled my furniture and I felt it was generally with care (for example: they avoided banging into walls and doorframes). During freight elevator runs, we made polite small talk and they seemed like good guys. While it only took 1.5 hours and I booked for 2, I still paid the full $200 plus $20 each for tip. I would probably use them again if I had labor needs. Otherwise, for a full move, I'd probably go with a full-service professional moving company. read more

I hired Dolly for a simple sofa delivery. The movers were late, careless, and broke two window panes in my entryway, including a historic transom pane with hand-painted numbers. No apology. No ownership. They left without looking at me saying "call Dolly they'll handle it." Dolly denied the damage claim completely, saying they only insure the items being moved, not the property their movers damage. Repairs will cost several hundred dollars, and Dolly's "resolution" was refunding the delivery fee. This is not acceptable customer service. Use at your own risk. read more

Dolly - Movers Near Me

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I wish I could give this company zero stars! I have used Dolly over the past few years, so didn't think anything about reaching out to them to assist with a small move. Booked the move over a week in advance, spoke to the mover the day before the move and thought we were all set. Well, the snow storm happened and things went left. Four date/time changes later, Dolly still couldn't confirm movers for my move on late Sunday afternoon knowing the move should have happen on Saturday. The app is a joke because once the previous mover ghosted me, all communications between me and that mover disappeared! I guess this was so that I had no record of what was promised (the over 10 years of experience and that they had me covered foolishness he stated). The joke is on them because I captured pics of everything. After waiting and waiting, I looked for a number to speak with an actual person in customer service (after I was ghosted) and it took almost 10 minutes! to find the number on their website. I call and the person tells me "yes, your move at that time will not happen". I am like then what do we do since you didn't have the decency to contact me. He suggested another time of 5pm on a Sunday for the move! I took the time and called another moving company who readily scheduled and confirmed the move for Monday. Not only did they complete the move, they arrived 2 hours early!! As for Dolly, they are expensive for what they provide. I was able to use a different mover and pay almost the same price with padding and an actual truck opposed to the pick up truck I picked to keep cost down. These scammers had the gall to ask me to upgrade my move to a truck for an additional $200 - thus making my move of a small one bedroom apartment with minimal furniture over $700! This didn't include materials to wrap my furniture.. nothing! My only advice to those choosing to use Dolly, is enter at your own risk! I've learned my lesson and they will not get the opportunity to leave me hanging again! DO NOT USE THIS COMPANY! After I canceled the move, they sent me a request to review them and their services... you know how that went. SMH! read more

We hired them to relocate 4 heavy fireproof upright file cabinets from our offices to our warehouse. After they left, we found out that they laid the file cabinets on their back! I called dolly.com and they me a thousand excuses for why it was our fault. DO NOT USE DOLLY.COM! read more

Hired Dolly to move 5 pieces of high end furniture. Purchased the additional $5k in protection. Dolly is refusing to pay for the damage their movers caused and the policy won't pay. The movers were unprofessional, didn't have any moving equipment, blankets, etc. used tape that left a sticky residue as well. Major scratches to furniture and couch was torn. Also scratches on walls and floors read more

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Do not use this company. They cancelled my item at the time of delivery and still made my pay 100% of the cost. They said the item weighed too much, but I was not informed of this in the process at all and didn't have any knowledge of the items weight as they were picking it up from a store. Terrible customer service. Do not use them. read more

Awful experience. western burbs. They sent us a mover who clearly had never moved ANYTHING! Put a whole in our wall. I filed a claim and waited a week as they instructed and NOTHING!! Nearly 2 months out. I waited to write the review nearly 2 months to give them an opportunity to make things right-but NO. If I could give ZERO I would. read more

No!!! Dolly loaded and unloaded our moving truck in July. The guys showed up late and one was clearly intoxicated. As we later unpacked we discovered we were missing some boxes totaling up to about $1,000. Dolly was unhelpful! They said they were insured for this situation but when we tried to submit a claim it took 3 times to get it to go through. THEN they kept telling us we needed to provide more information, were so slow to respond, and never resolved the issue. Now I'm replacing missing items and out a grand. As a real estate professional I will never recommend Dolly to any client, family, or friend. read more

Would leave zero stars if I could! Just totally no-showed after I took the day off work to get these sofas. Very unapologetic, finally offered me $20 off my next project, which hahahaha will NEVER happen. Steer clear! read more

I was overcharged. Only one driver showed; I was billed for two. When I brought this to Dolly's attention, 5 emails went back and forth. Finally, they said they would give me a credit in my "next order." No. There will not be a "next order." read more

Mover cancelled last minute as in 30 minutes before scheduled time, despite having confirmed earlier in the week. Was not able to find another helper. Could not get in touch with customer service on app due to error- all in all not a great experience. read more

Dolly is too much of a gamble. If you get a good contractor who shows up, it's great. My first experience went fine, but my 2nd move was a no-show. My 9:00 AM move ended up happening at 5:00 pm when they finally found a replacement. Dolly is cheap because they underpay their helpers. So a lot of them will just ghost you if they get a better-paying gig elsewhere. No customer service to speak of either. Just chatbots and automated texts. read more

Hired Dolly to remove a Nordic Track exercise machine from the third floor of my home. Specified three flights of stairs, specific model of equipment and stressed equipment was heavy when requesting two men to haul away. Three men from Dolly arrived without blankets to protect walls. They refused to remove equipment for fear of damaging walls, attempted calling their office and just walked out without announcing they were leaving. They charged my card as soon as they left WITHOUT REMOVING THE EXERCISE MACHINE. Did not receive follow up from office regarding their lack of performance. read more

From the looks of recent reviews, looks like i lucked out! I could not make a final booking because of issues with their website. After being told to wait a couple hours and try and book again, it still wasn't working. They then told me to wait 24-48 hours! So i just gave up and went with a different company. I won't bother with them in the future. read more

I'm actually impressed by how scummy Dolly is. I registered, initiated, and then canceled a Dolly service all within a ninety minute window for the following day, and I was immediately charged with a cancellation fee equal to half the service cost. All support did both via phone and email was parrot their senseless refund policy. This is a fantastic business model for ripping off countless people; they're essentially farming money with no effort. I wish I could share the true vitriol running through my head, but unfortunately that version of the review would immediately get filtered out. read more

Booked them to move a king mattress and box spring down four flights take it a few miles and then carry it up two flights. Asked for a two-person crew and the appropriate size truck. Communications were good and they showed up on time, but they sent one diminutive guy and his smaller wife who literally could hardly pick up the mattress and put into their truck that wasn't quite big enough. I had to help! Plus we had to use Google Translate to communicate.....all of this for over $400. I will NOT use Dolly again. read more

DO NOT USE THIS BUISNESS! Look at my other reviews, they are all good ... I usually don't believe in bad reviews for businesses... until I used Dolly movers. Total scam, do yourself a favor and use Tasktabbit private movers or hire a moving company. I used Dolly to move a treadmill from a friend's house to mine. A woman and her husband arrived, couldn't lift the treadmill, scratched the floor on my friends house and never finished the job. Dolly would not give a refund so I had to contest it with my credit card. Stay far away from this business. Total scam. read more

What a scam! I booked a Dolly service using the app, which asked me what was being moved. A curio cabinet and two chairs. They sent a van with one person. Turns out the cabinet was larger than what he could handle on his own. Rather than contact me to discuss the issue, he walked away from the service and I was charged $215 for a service that I did not use. I called their customer service line in India and was told that I was not going to get a refund. Do not use the service! read more

Our recent delivery experience with Dolly in Naperville, IL, was frustrating and disappointing. The team showed up 2.5 hours early without notice, ignored clear instructions, and failed to wrap the chair for protection. They provided no photos before transport and handled it so poorly that it ended up with multiple fabric rips. On top of that, they were rude and unhelpful, leaving my pregnant wife to deal with the situation alone. If you have no choice but to use this service, make sure you personally check how they wrap and load your furniture--because they certainly won't. read more

Dolly - Damange - Movers Near Me

The two individuals who moved my furniture were on time and completed the task but they were beyond rude. I have never had such poor customer service in terms of how they talked to me. I would never use this service again due to this. read more

It was horrible. I booked a pickup of a mattress and box spring and the driver refused to pick it up because he claimed that it wasn't in there correctly. Wrong I put in the app it was a box spring and mattress. So I called them and they would have redelivered but was going to cost more money. This is a total rip off and a scam. read more

I ADVISE YOU TO NEVER USE THIS SERVICE I booked a move with Dolly for July 1st well in advance, giving myself plenty of time to prepare. I even confirmed multiple times with support and my assigned helper to ensure everything was set. Despite my efforts, the helper canceled just hours before the move, leaving me in an incredibly difficult position. Dolly's complete lack of accountability and incompetence is astounding. I had secured freight elevator slots at both my current and new apartments and was relying on this move to be completed on time. Now, due to Dolly's failure, I'm facing significant financial losses, as I have a strict deadline and am heading out of town immediately after. To make matters worse, my urgent email to customer service went unanswered. In a frantic scramble, I had to find another moving company last minute and ended up paying three times the amount I was originally quoted by Dolly. Their system and support team are unreliable and unresponsive, leaving customers high and dry in critical situations. I strongly advise against using this service if you value your time, money, and peace of mind. Update: they are claiming they do not promise a mover to help you and will not take any accountability. This app/service provides zero benefits. What a joke read more

Unless you want your day ruined due to very, very bad communication, I strongly suggest you avoid using Dolly services. I had to follow-up only to be told that no movers will be coming, I should reschedule. But because I am not always an idiot, I canceled and called Capital Movers, who were swift and did a stellar job. So, middle finger to Dolly! read more

Used them to move a couch from a thrift store to my daughter's third floor apartment with no elevator up a very tight staircase. They did the move on time. Managed the heavy furniture professionally and without complaint in what we felt was a difficult situation. I would highly recommend them again. It was worth the cost. read more

DO NOT USE THIS COMPANY!!! I cancelled a week in advance to get my money back, never got a confirmation, could not get a hold of a live body for customer service and will now have to dispute a $200 charge with my credit card company. THIS IS A SCAM COMPANY!!! Would give them ZERO STARS!!!!! Find another moving company!!! read more

We booked Dolly several *months* in advance to help move items for our wedding. Although movers had been assigned well in advance, on the day of our wedding, we opened the app only to discover that they were no longer assigned, leaving us without anyone to assist with our move. Dolly never communicated this to us, leaving us completely in the dark until the day of the event. When we contacted customer service, they informed us that while drivers may have been messaging us, no one was officially assigned. They blamed an automated system and claimed there was nothing they could do. Their "solution" was to suggest moving our scheduled time back a few hours, hoping it might get assigned. This made no sense--why would a few hours change anything after months of inaction? We explained that this was for our WEDDING and rescheduling wasn't an option, but they offered no other alternatives. As a result, we spent the morning of our wedding frantically searching for other movers to transport our decor. It was an incredibly stressful experience and completely avoidable. Dolly's service was absolutely unacceptable and added unnecessary chaos to what should have been a joyful day. read more

They charge you for each small items in a bag instead of the bag. Once you select what you want to have delivered the helpers will change it up so it is the most expensive way to deliver possible. What started out as a $65 delivery fee turned into a $300 fee. Because instead of the the 3 grocery bags being charged they charged me per item inside the grocery bags. Also you won't be able to reach customer support in any reasonable time and when they finally call you back you will hardly be able to understand the Indian person they outsourced their call center too. read more

Zero stars Booked a simple move. They charged my credit card Then canceled for no reason. Said a fraud warning. Wanted me to email my ID. Do not attempt to use this company. read more

Do not use this service ever. They have the worst customer service I have ever received. They canceled my Dolly due to the items being 600 pounds - per their website they have moved over 600 pounds of Hay. They then said I would be paying the cancelation fee and I will not be getting a refund. I am continuing to contact them. I would not recommend this company to ANYONE. You can't get in touch with a single live person to escalate anything and if you call for help services they just say they will escalate the issue and you'll receive email contact with no additional context. Highly disappointed - I will never use them again. read more

Dolly - Movers Near Me

Terrible experience. Mover complained the minute he got to my house. Was condescending and would not let me speak. I requested two guys since the one large dresser was so heavy. Instead of getting another qualified mover - he brought his aged parents with to help. I did feel they were capable of moving heavy furniture. He ended up leaving the dressers in my garage. Will never recommend this company. No response so far on this situation from anyone at Dolly movers. I will not pay the full amount charged for a task that was not completed. read more

Be careful .. They are not professional. They did not show up on three consecutive times. They charged my bank and they did not do service requested. I do not recommend them at all. read more

If I could give zero stars, I would. I gave all the necessary information about moving this heavy dining table when I requested a quote. When the guys showed up, they had just a small set of wheels that wasn't going to support the marble slab, even though I'd told them ahead of time. After a few minutes on the phone with their "support number" I was told that the job was being cancelled and that I would be paying a "cancellation fee" that was equal to the entire cost of the job (180.00). I made it clear that I was not cancelling; they were unprepared to do the job that they were contracted to do. I was told to call customer support, which I did. It is an overseas call center. You can't actually converse with them. They just read from a script. So I'm supposed to hear something in 24-48 hours, but hopes are not high, based on my experience, so far. If a refund is not granted, I'll be filing a report with the Better Business Bureau as my next step. read more

The service was horrible. The driver Javar C. arrived an hour and 15 minutes late beyond the appointment time. Mind you, he said per gps it would take an hour. Took quite longer. After sitting on the phone with customer service who did absolutely nothing to help the situation, the driver calls and says he is downstairs yet he sat in his truck an extra 30 minutes doing absolutely nothing. WHe finally starts his job, I showed him the amount of stuff I had. He braggggged that what I had was no biggie and he continues boasting about his prior jobs. When he realized his assistant was not going to show up due to "his car not working", his mood and mindset changed drastically. In an effort to not panic, Javar C. had the audacity to request that my sister and I help him move items after his helper bailed on him. Sir what?!?! What am I paying you for if I'm going to lift a finger nonsense. Took Javar 5 hours to pack up my old apartment and another 3.5 hours to unpack at my new places. The floor of my old apartment was damaged with scuff marks. The clothes I wrapped with ripped, my boxes were torn to completion. It was overwhelming and highly stressful. Not only that but following him finishing the job, he, in the most unprofessional manner, texts me saying "we done" - sir I don't know if this is your full time or part time job but I need you to select another career. I arrive home and start unpacking at 8:30pm at night (Yes you read correctly. We started at 10:30am!) to find that my dresser, kitchen 4 tier rack and kitchen metal rack bar all have pieces missing AND were broken. Javar was nice enough to place the items a certain way to make it appear as brand new. Those items are 1.5 years old. Literally hundreds of dollars down the drain and Javar is nowhere to be found. FYI: (if you've read this far), the numbers provided are fake. Like Uber or Lyft they expire after a certain time period. So I recommend never using Dolly. Ask friends or hire real movers with insurance. read more

Terrible service. I booked a dolly to move a couple appliances in my house, and should have known it was a bad idea when the task was reassigned three times. The third helper actually showed up, but when I told him the assistant hadn't arrived yet he made a phone call, then just left without saying anything and cancelled my task. read more

They employ the "race to the bottom" approach to business, which means they won't last long and, from what I've read, very few movers think it's worth the very low pay. We had a two bedroom move but the movers canceled and Dolly didn't give a crap. And of course, they outsource support, so the support is trash. Don't bother with this scam. read more

After two positive experiences with the men who moved my items from our old condo to our new house, I have nothing but positive things to tell people about using this service. Both John and his assistant and Javier and his assistant were very professional and courteous. I believe I was smiling through my mask because these fine helpful gentleman were helping me do something I couldn't have done on my own. I felt like I was accomplishing a task most single women have been caught in, "How am I going to move this free furniture?" read more

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The company is based in false/fraud information they feed to customers. When you book a "Dolly" you pay first and then receive a "Confirmation " email. (This is a prepay service) What they do NOT disclose is that they only employ Independent contractors. In reality the job is NOT confirmed until one of the Independent Contractors "bids the job" I was sent confirmation emails 3days in a row and yet no one showed up or called. It is virtually impossible to speak to a live body ) Their repeated response was that the Dolly Helper must have had car trouble or were ill. Again 3days in a row this happened. They will not give the consumer updates unless you blow up their website. When 2 of the 40ish yo helpers finally showed up one of them spent the entire time hounding my 17 yo niece for her telephone number unbeknownst to any of the 4 adults present. It was agreed they were so shady we were concerned they would seek revenge if we were to complain since they knew the address of where we lived. My takeaway from this nightmare of an experience? Hire a real mover even if it costs more money. read more

This is a fantastic company. I contacted them and within moments they contacted me. Shortly, Mike M reached out to set up the appointment. He went to the pick up site, picked up the heavy cement yard piece, and brought it to our house. It was so quick and easy I couldn't believe it. It's good to know a company can help move things that don't require an entire moving truck and crew. Thanks Mike and Dolly read more

I've used Dolly three times and two times I had really good experiences and one time I had a really poor experience. My biggest complaint about dolly is that you're not able to request the same movers each time. If you could then I would give them better reviews but one time the second time that I use them I had terrible movers and they told me that if I wanted to request any money back they would take it from the movers themselves and tell them who complained. I didn't feel comfortable having them do that so I just let it go and was unhappy about it. Poor customer service as far as I'm concerned read more

I asked for a simple service of picking up a media console from RH. I was connected to a mover and made sure he had the correct dimensions. He assured me he had the right size vehicle. The day of delivery, he texted me he was going to be late and a few hours later he texted again that the console wouldn't fit his vehicle, falsely accusing me that I gave him wrong dimensions. Turned out he never showed up to the pick up point. I called customer service, they cancelled that dolly and arranged a new one. The guys who showed up Marcin L. and Janusz K where very professional and polite. The bottom line is Dolly doesn't do a real profiling of the pros they work with, so it's a matter of luck who will pick up the job and how they will handle it. read more