I cannot express enough gratitude for the outstanding service we received from Medical House,…read moreAndrew, and Darrius. My partner and I frequently visit the northern Virginia Falls Church area about once or twice a month. During our recent stay, his motorized scooter stopped working, and we found ourselves in a tough situation. Being far from home, it was imperative for him to maintain mobility, especially since we needed to have the scooter serviced. Unfortunately, it was impossible to have it serviced after 6 PM because the necessary part wasn't readily available and had to be ordered. When I called Medical House, Darrius answered and went above and beyond to assist us. He remained on the phone after closing hours to explain everything clearly regarding the rental of a motorized wheelchair scooter. Thanks to his help, we were able to work it out and pick up the motorized wheelchair we rented for a month at a very reasonable price. What truly sets Medical House apart is the genuine care they demonstrate. There was absolutely no pressure to make a purchase; it felt clear that they are dedicated to helping people rather than just making a sale. As a small business, their commitment to customer service is commendable, and I'm thrilled to support them. My partner is a disabled veteran, and it means a lot to find a business that truly understands and caters to our needs. Thank you once again, Andrew and Darrius! I sincerely hope Medical House continues to thrive for many years to come.

I had a very concerning experience with the delivery driver who initially came to set up my bed. He…read morearrived smelling strongly of marijuana, to the point that it filled my entire home. His clothing was also unprofessional. I informed him that I am highly allergic to marijuana exposure (throat tightening, facial and eye burning), and he confirmed he had smoked before entering my home. Because of this, I asked him to leave for health and safety reasons. He did apologize. I want to be clear that the company itself handled my complaint extremely well. They were apologetic, took the situation seriously, credited my delivery, and promptly sent a second technician who was clean, professional, and respectful. This review reflects a poor hiring or screening decision--not the company's response, which was excellent. I appreciate how quickly they corrected the situation. Furthermore, the hospital bed served its purposes and was delivered within 2 days of ordering.

I took my sister to Natonal Seating & Mobility to get her new electric wheelchair adjusted. The…read moreexperience was fantastic. The service technicians are very knowledgeable. They listen to the customer and are able to address all concerns. I highly recommend this business.

I would say that this company has the worst customer service I have ever encountered, but that…read morewould require them to have any customer service. If I could rate lower than 1 star I would. Impossible to get anyone you need on the phone. I have left innumerable messages and they never return my call. I dropped off an item that needed to go back to the manufacturer. I stressed that the repair was urgently needed and paid out of pocket to avoid the wait time of insurance. It took them 2 weeks to mail the package because a scale was broken. Had they been up front with me I would have taken it to the UPS store myself. They always blame another person in the process for why it is so delayed, never their fault. So many layers it takes forever to get anything fixed. Oh wait, you need this item to get around and live your life. Sure we'll fix it, it will only take a few months. Go sit in your house and wait. You will have plenty of time to sit on hold for an hour so you can talk to us since you cannot live your life without this item anyway. I will never use this company again. If you are at a seating clinic and the only company there is NSM, reschedule! Find another company before you go so they will be there when you are. Avoid them!!!

My son broke a piece of his nebulizer on a Sunday morning, and I am so grateful JK Medical Supplies…read moreis open on Sundays. The proprietor had the equipment we needed and was very nice to talk to. Thank you!

A great customer experience! My sister bought a walker somewhere else online recommended by her…read morerehab facility. She didn't realize she'd have to put it together and was unable to complete the process. We reached out to JK to see if they would help since she did not purchase it there. The owner could not have been more helpful and we wish we'd have shopped with him to begin with and will do so in the future.

Best experience ever! I felt that we could not have received better service anywhere else! A…read morespare battery was only needed for one very steep hill during our 6-day stay for America's 250th! Jebessa made the transaction seamless and quite affordable!

I have been using them for many years to help with concerts at the US Capitol building lawn. They…read moreare a truly professional organization. Their wheelchairs are in pristine condition. They are always punctual with on time deliveries and pickups to my location. A lot of my events require up to 30 wheelchairs to be delivered to secure locations. I have come to rely on Jey and his staff. They have an amazing work ethic and their service is the best.

The airlines broke my husband's wheelchair and they contracted with Stuart to fix it. We had the…read morechair back in less than a week, working better than ever. Stuart is caring, dependable and communicative. I feel lucky we found him as we'll now use him for any of our own medical equipment needs. Highly recommend!

On a flight to DC, the airline broke my mobility scooter. They contacted Stuarts Medical, who…read moredelivered a loaner scooter to me within hours of arrival (in the evening when most other businesses were already closed), and picked it up when I was ready to fly home. They provided everything I could need to get through the trip. They were instrumental in getting the airline to purchase a new scooter for me. They know exactly how to support those with mobility challenges and do a fantastic job of meeting customers' needs. I can't thank them enough. Without their support, I would have been stuck with a manual wheelchair and would have had to skip many of the outings during my business trip. Thank you, thank you, thank you!!!

I have rented a great scooter from Bennet Helfgott at Mobility City twice now from the Boston area…read moreand have chronic illnesses that require me to rent scooters when I travel. I need the scooter to visit my daughter at a local university in DC and the campus is large!   The scooter was like new and so simple to drive and put in and out of my car.  It is heavy and I need the help of my daughter to take it in and out of the trunk, but after that, I'm all set to use it alone.  It also comes apart to help with lifting the pieces and put it in my car.  Bennet showed me how to take it apart and put it back together for easier mobility in and out of my car.  It is simple to do!   Bennet is amazing!!!  As the other woman said in her review, "He is incredibly responsive, customer focused, and truly cares about his clients. He is a rarity in this field and I highly recommend him!" Bennet dropped the scooter off at the home I where I was visiting and picked it up the morning I was headed to the airport.   Bennet did this with a last minute booking (2 days notice both times) and accommodated my schedule and delivered.  When I met Bennett, he was kind, thoughtful and cared about my needs for the use of the scooter.   I highly recommend Bennet and wouldn't go anywhere else for a scooter rental in the DC area!

We needed a in-home hospital bed for my dad post surgery unexpectedly, and I called multiple…read morecompanies on a whim. Mobility City called me back very quickly and Bennett was honest, patient, and supportive with talking me through our needs, and quickly getting us what we needed. Delivery happened within 24 hours, we were able to pay by credit card over the phone, and the delivery was smooth and easy, and friendly. They are a small business, with a personal touch, and Bennett is friendly and hard working. Always nice to know that small businesses can still do great work with a personal touch.

I highly recommend A Plus Medical Equipment. Very…read moreprofessional, honest & reliable. Antoine provide excellent services. Been using this company for at least 7 years. Never been disappointed with their service. Thank you for your attentiveness to my mom & uncle's needs & suggesting the right wheelchair & electric wheelchair for them. Thank you again!!

Answered dozens of questions. Customer service was excellent. I'm from out of town and needed to…read morerent equipment. Worked out all of the details. I had a stroke and sometimes get confused but they were very patient. Antoine was gentleman and a scholar.

I have rented a great scooter from Bennet Helfgott at Mobility City twice now. I am from the…read moreBoston area and have chronic illnesses that require me to rent scooters when I travel. I need the scooter to visit my daughter at a local university in DC and the campus is large! The scooter was like new and so simple to drive and put in and out of my car. It is heavy and I need the help of my daughter to take it in and out of the trunk, but after that, I'm all set to use it alone. It also comes apart to help with lifting the pieces and put it in my car. Bennet showed me how to take it apart and put it back together for easier mobility in and out of my car. It is simple to do! Bennet is amazing!!! As the other woman said in her review, "He is incredibly responsive, customer focused, and truly cares about his clients. He is a rarity in this field and I highly recommend him!" Bennet dropped the scooter off at the home I where I was visiting and picked it up the morning I was headed to the airport. Bennet did this with a last minute booking (2 days notice both times) and accommodated my schedule and delivered. When I met Bennett, he was kind, thoughtful and cared about my needs for the use of the scooter. I highly recommend Bennet and wouldn't go anywhere else for a scooter rental in the DC area!

Called last minute to get an electric wheelchair. It was foldable and ready for us to pick up to…read moreuse for a day in DC. The customer service was fantastic.

Shelby and the team at MobilityWorks have been fantastic in helping me find a vehicle and hand…read morecontrols that worked best for me, even though they were not the most common type. As a young adult, being able to get back to being independent and driving again has allowed me to apply for jobs and reduce the stress and cost of arranging transport everywhere. Shelby found a great van for me and made sure all the adaptations were just how I wanted them!

In short: lack of privacy and aggressive sales practices…read more We were in need of a wheelchair van and found one online that we liked very much... so much so, that even before reaching out only an absolute disaster could have kept us from the purchase. On the morning of our appointment their sales agent, Shelby, called to confirm but I was unable to answer. Almost immediately, Shelby then called relatives (outside of our household) and shared personal information we had provided while asking questions about my needs. Because of the individual called, this created quite a bit of chaos and an extremely uncomfortable and awkward situation for our family. I explained to Shelby that I wanted to cancel my appointment and to please delete my contact information - that I would never purchase from them due to what I considered to be predatory and aggressive sales practices... essentially trying to get information from a relative in order to have more information about my disability and needs before the sales appointment -- while informing that relative of our plans to purchase, as well. I said clearly and directly that I did not want to be contacted by Mobility Works again. That I would go without rather than purchasing anything from them again - at all. She said she would remove the numbers from her database. Despite the assurance of no further contact, a short while later, their General Manager, Jim O'Mara, called... trying to smooth things over but yet being insulting and sarcastic in the process. For example, when I stated I did not give them those numbers, he replied that they did not get them from "outer space." It's clear from another review further down the page here that this is not an isolated incident but rather business as usual from them. When I first filled out their form online, a corporate representative (Illinois number) immediately called me about trading in my 2010 vehicle - something I had not entered on the website form or mentioned in conversation. I thought nothing about it at the time - strange, but assumed they had confused me with another customer. After today's interaction, it's quite clear that they use databases from other sources. I find it extremely concerning and discouraging that a business would not only do this - but would do this with a client base that is primarily disabled.

Been using a C-Pap since 2007 and DME is by far the best company I have ever worked with.read more

I had an in person initial visit to select a mask and fit it. I have the F30i mask. I have been…read morehaving fit problems with both the mask and frame. The frame is too small pulling the mask upwards into my nose so it feels like my nose is squashed. In addition, the mask rides up into my mouth. I tried stretching the frame upwards onto the top of my head even though there is no adjustment for that. Adjusting the straps has no effect on the upward pull of the frame, which squashes the mask into my nose or the mask moving upward into my mouth. Contact with staff at Quality DME has been very difficult. I texted them through their https://jeaniesleepcoach.com/ website but they ignored my texts until I left a voice message saying no one has replied to my texts for days. When you call to speak to a live coach you can never get anyone no matter how long you let the phone ring, which is why I resorted to texting through their website but as I previously stated they may not respond in a timely manner. I tried calling to make an appointment to get the mask and frame fit problem fixed but the phone prompts when you call do not have a selection for making an appointment so I pressed something until I got a live person to make an appointment. I knew not to press the selection for live support from a CPAP coach because they never answer the phone. So after several weeks of waiting I now have an appointment at the Lorton VA location to fix the fit. An opening for an appoint with them is not easy to find so you have to wait until you can get your problem fixed. I am strongly considering stopping CPAP service with Quality DME due to the poor support. I live in Maryland, which is 30 miles from their Lorton VA location. There are many CPAP providers nearer to me including the one I went to 10 years ago in DC. I only went to Quality DME now because my current ENT doctor directed me to go there. The place I went to 10 years ago had good CPAP patient support so I know what good communication and support should look like. I am not getting that at Quality DME.