Been using a C-Pap since 2007 and DME is by far the best company I have ever worked with.

I had an in person initial visit to select a mask and fit it. I have the F30i mask. I have been having fit problems with both the mask and frame. The frame is too small pulling the mask upwards into my nose so it feels like my nose is squashed. In addition, the mask rides up into my mouth. I tried stretching the frame upwards onto the top of my head even though there is no adjustment for that. Adjusting the straps has no effect on the upward pull of the frame, which squashes the mask into my nose or the mask moving upward into my mouth. Contact with staff at Quality DME has been very difficult. I texted them through their https://jeaniesleepcoach.com/ website but they ignored my texts until I left a voice message saying no one has replied to my texts for days. When you call to speak to a live coach you can never get anyone no matter how long you let the phone ring, which is why I resorted to texting through their website but as I previously stated they may not respond in a timely manner. I tried calling to make an appointment to get the mask and frame fit problem fixed but the phone prompts when you call do not have a selection for making an appointment so I pressed something until I got a live person to make an appointment. I knew not to press the selection for live support from a CPAP coach because they never answer the phone. So after several weeks of waiting I now have an appointment at the Lorton VA location to fix the fit. An opening for an appoint with them is not easy to find so you have to wait until you can get your problem fixed. I am strongly considering stopping CPAP service with Quality DME due to the poor support. I live in Maryland, which is 30 miles from their Lorton VA location. There are many CPAP providers nearer to me including the one I went to 10 years ago in DC. I only went to Quality DME now because my current ENT doctor directed me to go there. The place I went to 10 years ago had good CPAP patient support so I know what good communication and support should look like. I am not getting that at Quality DME. read more

Great service! Very friendly and focused on customers. No complaints. Wide set of choices.

Within ONE day of speaking to someone, the Bi-Pap which my husband desperately needed arrived at our house! Much better customer service than the other equipment place we had been dealing with for several years who first "never received" the prescription sent by the doctor, then "lost it", then said "it wasn't written correctly". We wasted 3 weeks dealing with them before the doctor contacted Quality DME! read more

Website unable to process orders, phone orders are inefficient. Takes multiple days to get anything done.

Not sure that Quality DME is even still in business. Their website doesn't work. I have been getting text and email reminders that I am eligible for a CPAP resupply, and it takes me to another site that doesn't recognize my login or let me reset it. When I call I get put on endless hold, and eventually just hang up. I left a callback number with the system and have not been called back. Any recommendations for a supplier that would actually be able to supply me? Update: Thank you Erin - I changed my rating, and finally did get a message back to my inquiry, but still not the greatest experience, especially with trying to call. read more

Consuela was professional and friendly. Calvana helped me with my new CPap machine and mask fitting. She was professional, personable and offered me great customer service. Thank you DME! read more

Made a huge difference in one week . sleepEd 8 hours the first night Would recomme to anyone. Also found out a lot of people use the Machine but don't talk about it read more

Good with supplies. Poor with billing. I was on autopay when I had employer insurance. I retired and am now on Medicare along with a Medicare Supplemental Plan. Quality DME's billinmg department doesn't know what a supplemental plan is. They think it is a secondary insurance that they would bill directly - which it is not. My supplemental plan pays the 20% coinsurance automatically after Medicare pays there part. Quality DME received the supplemental payment and still charged my card for the same amount four days later. When I called Quality DME's billing department over a month later they saw the credit in their system. When I asked why a refund wasn't issued they told me that they only issue refunds if the patient calls and requests the refund. What?? I have asked that my autopay be stopped and have requested only to be billed via invoice from now on. We'll see if that works. read more

Assisting technician, Lynn, was very helpful on video call. There was a miscommunication between the Neurologist and Quality DME (I was told it would be a home visit) but I have no way of determining responsibility. read more

Absolute professionals. Had another company before med core that was terrible. DME are excellent, answer their phones, call back, answer questions, and have great equipment and support. read more

Who knew CPAP training could actually be entertaining? Thanks to Melinda Price at Quality DME, my "sleep with a snorkel" era is officially off to a winning start. Melinda didn't just run through the machine basics--she gave me a first-class, pressure-free tutorial that made me feel like I was unboxing the latest high-tech gadget instead of sleep gear. She walked me through all the features, patiently answered my questions, and (most importantly!) helped me find the perfect mask for a truly good night's sleep. If you're new to CPAP life or just need a refresh, do yourself a favor and ask for Melinda. She's knowledgeable, kind, and has a way of turning medical equipment training into something you actually look forward to. Thank you, Melinda--you're the dream behind the dream machine! read more

I received my CPAP machine and ready to go. The respiratory therapist Julie, was a virtual visit for set up and walk thru. It was a disaster start to finish. Teams platform did not recognize the meeting code/password. We ended up on the phone. The mask sent was very uncomfortable, bulky, and ill fitting. Leaks continously. I was advised by Julie the mask sent is the popular and well liked device and there is no reason I should not like it. I've been on CPAP before. Prior masks were comfortable, well fitting, and easy to work with. I know how it should be. One does not have to settle with poor equipment. I was reminded throughout the encounter the mask is the most well liked and most popular and there's no reason I should not like it. We spent more time disagreeing on statements than learning. I was advised by her she would be happy when our checklist was complete and our call would be over. I replied, Me too. I was juggling the phone, the machine, hose, the unusable mask, various papers, and my reading glasses while searching and looking at the machine screen, and the apps downloaded on my phone for the products while wearing the mask looking for the ever present leaks. I was chastised for taking so long. I feel abandoned for lack of real education and being left with an inadequate unbearable mask along with the unprofessional behavior exhibited by the respiratory therapist. After the call I consulted with my sister a REAL acute care licensed respiratory therapist for further. I asked a legitimate question of what my setting was as I am often hospitalized and would neet CPAP during admission. She would/could not tell me. This jeopardizes any subsequent acute care forward. There was an error noted in the pre shipment pre programmed setting pressures. I'm assuming it will be addressed but not counting on it, will follow up. As for the mask issues, oh well. on my own or just use it as is. Check list done and she hung up on me. I've reached out to the company for an adequately fitting mask, not caring if it is the most popular mask or not. I want something comfortable and usable and for the correction of the preset pressure setting error discovered. This was the most unprofessional encountered by a licensed Healthcare professional I've ever encountered. I deal with the Lorton office. I'll also be in contact with my insurance provider to advise I'm unable to use the mask sent to explain my non use (aka non compliance) and advise of my experience, being sent a mask and being stuck with it for 3 months, inadequate and misrepresentation of adequate medical goods and services. Barbara T Lyons, BSN, RN read more

trying to get resupply is a horrible experience. After being on the phone with Anthem to make sure of my coverage, I then contact Quality DME and they still want to charge me directly and not have it submitted to insurance. read more

Great experience product service in general satisfaction garentee. I recommend get tested embrace the experience for better health benefits thanks. read more

If I could give 0 I would. I received my initial call from QDME and was told Anthem B/C B/S required I rent my device, about $350 down and $50 per month for the next 13 months. I said I'd prefer to buy and QDME said this was an Insurance company requirement. I called Anthem and they told me to call Apria. $115 down and $12 per month to purchase. read more

Very poor communication. Lack of concern for getting your supplies to you in a timely manner. Can send you a text message when your bill is due but can't send a text or call when your supplies are on backorder. Terrible!!! read more

Very informative and easy to talk to they go over everything throughly and make sure you are comfortable with the unit and all of its features and accessories. read more

Helpful and knowledgeable customer support. The person I spoke with did an excellent job discussing the equipment with me.

They asked the question did I sleep well. The answer is no I did not. After several days of trying this product I am unable to sleep using it. It works fine while I'm sitting up but when I lay down it feels like I'm suffocating causing me to hyperventilate. I have tried different masks and I get the same result. I don't believe I should feel like I'm suffocating. Even if I manage to fall asleep I awake soon afterwards with a feeling of suffocation. I've tried adjusting and repositioning it and it still feels like I'm suffocating. Not every product is for everyone and I don't believe this product is made for me. I'm giving them three stars for the most part because they are somewhat responsive when I reach out to them. read more

Melinda was a great help, and the appointment went smoothly. Sorry for my delay in reviewing!

They kept sending me supplies which I assumed were covered by my Medicare. I didn't need the supplies or the CPAP machine! I sent it all back after 6 months. All of the extra supplies were unopened. They kept sending me bills which I didn't expect but I paid. Now it's over a year later and they sent me another bill for $191 for supplies I returned! I wish I never got involved with this horrible company! read more

Melinda P. was great. My appointment started on time. The receptionist was nice. This is my husband's first CPAP and Melinda P. explained the benefits of the CPAP, the mask fittings, and use/maintenance of the machine beautifully. Thank you Melinda P! read more

I had a good experience initially; however, they keep sending me supplies I do not need. I have asked both verbally and through email. They send a full 6 months supply every 3 months so you do the math. I DO NOT NEED ANYMORE SUPPLIES! If this continues I will complain to my insurance. read more

Everyone very helpful and patient. Customer service by phone also great! I appreciate not only the time given to explain but also the expedition of equipment. No delays! read more

This was my first time getting a CPAP machine and I had a great experience with Melinda! She explained all the aspects of using the machine well and was very personable. read more

Melinda was professional and explained everything. This location is conveniently located off of 95.

They WOW-ed me! Can't say enough good things about Quality DME. Literally, quality is baked into their name and they live up to it in every way. Very profession and well-qualified but friendly and accommodating. They were amazing at helping me through some of the problems of finding the right CPAP mask. All of the personnel I worked with were very competent, caring and patient and help me try various options until I found something that worked. I particularly liked their "sleep coach" email system. Allowed me to ask questions and request equipment easily. There is also a telephone number if you prefer that option. I highly recommend Quality DME for the very best in durable medical equipment. read more

Outstanding support for new CPAP. Janelle Rolstad was excellent. Very satisfied with new CPAP.

Melinda Price was attentive, answered all my questions and concerns. She was truly amazing!.

Just did a virtual set-up of my Cpap machine with Janelle at Quality DME. This kind of setup was very new to me but it went seamlessly because of the info I was emailed beforehand. Janelle was thorough and went as slow as I needed to, in order to make sure I understood. We set up the machine and the app and she gave me some great tips! Here's to restful sleep! read more

Janelle was fantastic, she went through the entire process step by step and made sure I was comfortable to continue on before we went on to the next phase. Very informative and easy to follow, I've had no issues with my machine since day 1 and I credit her walkthrough for that! read more

After having the same supply company for 8 years and struggling with their inferior service it has been refreshing to have such a professional and well-run company manage my CPAP supplies and sleep support. My previous company was the only supplier in town so they didn't care. Quality DME shipped out the machine and provided a tracking number and then scheduled an appointment to set the system up. They offered phone support, online order management, and text resupply for the variety of consumer technical expertise and needs. I would highly recommend this company to anyone. My experience has been positive. I think yours will be too! read more

Processing my order took forever. I've already a full month late on my first refill. They were not proactive. I had to figure out how to order and now I've been waiting weeks for them to process paperwork for the order. Don't use Quality DME if you have a choice read more

Melinda was very helpful and explanied everything well. Appointment went very smooth and I didn't feel rushed.

This review is for Janelle. She was fantastic at helping me setup and understand my CPAP machine and mask. For someone who has never had one, she is fantastic. Great demeanor and personality for this. Was a quick process and set up less than an hour online. She answered my many questions with ease. read more

Melinda was great in getting me set up with my machine. Getting an appointment was quick and easy, and Melinda was friendly and helpful!

Just had an amazing tutorial session with Janelle R., for my new CPAP Machine. I'm not new to using a machine, but have a new type. Janelle made the session fun and informative at the same time. she answered all my questions and gave me some great tips for use. I was also made to feel at ease with a couple of my questions that concerned me. Janelle was a pleasure to work with and her professionalism, care and concern for others was truly appreciated. Thank you Janelle and Quality DME!!! read more

Melinda was so kind and took time to answer my questions. She was very positive and encouraging.

Outstanding customer service, informative instructions. I would recommend this office to friends and family to include colleagues. The location was also geographically close to Fort Belvoir Virginia. read more