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    Eyedentity Optometric Services

    5.0 (1 review)
    Open 9:00 am - 2:00 pm
    Updated 3 months ago

    Services - Eyedentity Optometric Services

    Retinal imaging

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    2 years ago

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    Steer Optical - Front Desk entrance of Optometrist office

    Steer Optical

    3.3(70 reviews)
    0.4 mi
    $$

    Really disappointed in the quality of service here. It was my first eye exam here, and also did a…read morecontacts lens fitting, where they informed me it would be extra for having astigmatism. No problem, things usually cost more when you have extra problems. They told me my preferred Lens was going to be discontinued after end of 2022, so my order would be the last and then I would need to switch to another brand. I ended up also getting some samples of a different brand to try. I was promised 2 weeks for my contacts to arrive. 2 weeks passed, no contacts, i call and explain what's going on, they call the supplier, call me back, say another two weeks but they're working on it. Repeat this for another three months or so. I understand delays but the fact that I have to 1) call them EVERY single time to ask where they are rather than be informed proactively that they are delayed again and 2) explain my story every single time I call, I assumed eye doctors would also use patient notes, is ridiculous. Then, I tried the samples, unfortunately, they didn't work for me and never settled on my eye or were sized incorrectly (blurry no matter how much eye drops). I called about 6 months after my eye exam to see if I could try another brand. They told me I would have to come back in and get resized and pay another $100+. I ended up going to another provider where I walked out the door only payed $20 for a new exam, under $50 for the lens fitting, and no extra charge for astigmatism. AND they gave me two different samples to try from the beginning, followed up how they were feeling etc. Th difference in level of care at Steer Optical and my new vision center is night and day. Wouldn't recommend this place to anyone.

    My wife and I made appointments for our annual eye examinations. I was initially satisfied with the…read moreservices rendered until we paid for the services. With insurance coverage, we were told we owed $147. We then went into Lens Crafters and as I was waiting for my wife, I noticed we were given the prescriptions for glases/contracts and the credit card receipt for the payment made but not an invoice for breakdown of the charges. I went back into Steer Optical examination office to request an invoice, and the receptionist stated that they needed to refund for the Optomap retinal exam, which my wife did not receive. My issue is why did I have to request an invoice for the refund to be recognized by the receptionist who accepted the credit card? The total should have been $49 for the contact lens fitting for my wife, but we were each charged $49.

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    Steer Optical
    Steer Optical
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    MyEyeDr

    MyEyeDr

    3.3(183 reviews)
    0.5 mi
    $$

    Went in for a annual exam (just the prescription). No hassle in getting my prescription that same…read moreday even though I wasn't purchasing frames there. I appreciate the updated technology that they have, considering that I've been to some offices that have limited technology (having high astigmatism) thus requiring older methods that could be subject to not-so-accurate prescriptions.

    Discrimination, lack of empathy, and completely unacceptable care…read more Today, my son, who has Autism Spectrum Disorder (ASD), and I experienced one of the worst healthcare experiences we have ever had. From the moment we arrived, we were treated with hostility. The first thing I was told was that my appointment had been canceled because I supposedly failed to confirm it. However, I never received a phone call, email, or text message asking me to confirm my appointment. Ironically, they did send a confirmation for my son's appointment. Despite that, I was blamed and my appointment was canceled. After that, we were left waiting much longer than expected for my son's appointment. I explained several times that my son has autism and that long waits are very difficult for him. No one seemed to care. When they finally called him in for his eye imaging, I explained to the technician that my son has autism and kindly asked her to be patient with him. She didn't even acknowledge what I said. She immediately started giving him abrupt commands: "Sit down," "Open your eyes," "Put your chin here." My son was already visibly anxious, and I was doing everything I could to help him stay calm and cooperate. At the next machine, the technician suddenly pushed the equipment toward him. He became frightened and started crying. Once again, I explained that he has autism and asked her to please be patient and gentle. Instead of showing any understanding, she abruptly got up, walked out of the room, and returned a few minutes later only to say, "Go out and wait in the lobby." I asked why, how long we would have to wait, and what was happening. Her response was simply, "I don't know... maybe 20 or 30 minutes." There was no explanation, no communication, and no attempt to continue the exam. We were simply told to leave the room. While my son sat there crying, scared and confused, no one came to explain anything or check on us. I decided to speak with the office manager. Before she even allowed me to explain what had happened, she angrily told me that I had arrived ten minutes late and had failed to confirm my appointment, as if that somehow justified the way my son was being treated. I explained that this had nothing to do with my appointment. My concern was the way my son was being treated. I told her I felt we were being discriminated against because of his disability and that they seemed unwilling to continue his examination after learning he has autism. She showed no interest in listening or helping. The most heartbreaking part of this experience was hearing my son apologize for being scared and crying during the exam. No child with autism should ever feel the need to apologize for being afraid. Children with Autism Spectrum Disorder deserve patience, understanding, respectful communication, and reasonable accommodations--not indifference, impatience, or dismissive treatment. We received no empathy, no compassion, no professionalism, and no respect. I sincerely hope this office provides proper training to its staff on how to care for patients with disabilities and neurodivergent individuals. No family should ever have to go through such a humiliating experience. Zero empathy. Zero compassion. Zero professionalism. Completely unacceptable.

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    MyEyeDr
    MyEyeDr
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    Visionworks - A photo of the cracks..

    Visionworks

    2.5(53 reviews)
    0.6 mi
    $$

    One of the best experiences I've had so far regarding customer service and professionalism…read more A little backstory - I've recently had an eye exam (my eyes were getting too tired, it was blurry, etc.), and while I was told about 4 years ago to get glasses, I never got around to do it. Go figure! Anyway, I got here today on recommendation from a friend, and let me tell you, Meslyn the manager was such a great help - understanding, empathetic and caring at all the steps of the way. She showed me a couple of pairs of glasses that fit my face well, she gave me some recommendations and pointers, and patiently explained how to care for and have glasses last longer (first-time glass wearer, had no idea you're not supposed to wipe them with your shirt haha). Overall, great experience, I would recommend if you're looking for or interested in getting new glasses. And a piece of advice, do not delay getting them!

    I had an appt. at 2 PM and was approx. 4 min. late as I pulled into the parking lot. Let's say…read moretotal of 7 minutes to get into the door. They first couldn't find my appt. & had to call another employee to help, then asked me to sit & fill out the EXACT same forms I had already completed online & then told me since I was late they THOUGHT the doctor had gone to lunch. They weren't sure - but said if a person's even a minute late he'll typically leave ~ "He was 'like' that." But they would find out, he could have just gone to the bathroom, he never tells them, so let's take care of the 'eye' check part of the exam. Contacts out, air puffs & scan complete I was reseated only to be told about 5 minutes later, that he indeed must have gone to lunch, but could I come back in an hour, he could see me then. I receive confirmation on my phone of the rebooked time and then within 15 minutes I received a call that the doc was back but was 'double booked' so he couldn't see me at all that day. I understand a 15-minute late refusal...but apparently this is a typical occurrence. I can't tell you how many times I've had to sit and wait to be seen by the doctor in the past there. And they're Expensive. They asked to reschedule, I happy declined, and made an appt. with a VERY THROUGH, Nice, Efficient, Dr. Sofia Ahmad at Potomac Eye Care Instead.

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    Visionworks
    Visionworks
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    Eyedentity Optometric Services - optometrists - Updated August 2026

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