Eye See Optique is AMAZING!…read more Dr. Colbourne is a wonderful optometrist, and he is super thorough and takes his time with you - he answers all your questions and and addresses any concerns, as well as explain everything so clearly! In addition, their boutique is bar-none - if you're looking for designer frames, this is THE place, as their selection just cannot be beat. Tom Ford, Versace, Dita, etc. - they have it! The staff are all friendly and helpful, and making appointments is a breeze. Ample parking in the large plaza lot. +Dr. Colbourne! +amazing selection of designer frames +friendly staff & service +ample parking

Pros: My appointment with Dr. Colbourne was outstanding. The product selection of frames is very…read moreunique and different. The pricing was fair. Cons: When I received my "bifocal" glasses on 4/28 and the line was not correct. I immediately told Pershia the bifocal line was not correct and requested she use the glasses I was wearing that day to compare. She ignored my statement - "just wear them for a week and then bring them back if there is a problem and we will fix it." I returned 2 days later after almost falling down a flight of stairs. The next rep was kind enough to look at the glasses I currently had and used it for measurement. I was advised it would take 10 days. I called on 5/11 and was informed they were not there. I waited another week to find out the glasses would be there today -5/19. Now to try to pick up my glasses (office is closed on Wednesday) before 6 pm with traffic is precarious and I am leaving town on 5/22 and really need the glasses. Overall, the experience for the exam was excellent, the service thereafter not so much. I have already recommended several people and hopefully it will go a lot smoother. I hope this can be a learning moment for the new business in Dumfries. UPDATE: I added two stars. Waheed reached out to me directly after reading the review. He extended every possible solution and I appreciate that. My daughter picked up my glasses which are perfect and I'm off to London!! I will still recommend family and friends and I'm glad some CS improvements will be made.

I was glad to see that Target now has an eye doctor. My husband and I were able to make…read moreback-to-back Saturday appointments online to use up our FSA money before the March 15th deadline. Unfortunately my husband got delayed at work and was running 30 minutes late but the doctor kindly agreed to wait and see him still (even though it would have been after hours). During my exam, Dr. Karim was very pleasant, thorough and honest. She even offered me a complimentary exam because I am a couple weeks postpartum and in case that might have affected my exam. Will definitely be using Advanced Eyecare Consultants as our regular eye doctor from now on.

Would not recommend!!! The customer service is horrible!!! The receptionist has no clue on what is…read moregoing and lied trying to act as my husband was lying to me. The doctor is just as worse. She fails to tell you about the 45 day towards contact fitting and makes it known that you can come back anytime for a free adjustment. We came back 54 days later she wanted to recharge us for another exam and accused my husband of not taking care of his contacts. He's been wearing contacts for 20+ years and knows how to properly clean them. They are just trying to recharge you for their sloppy work. Better off finding another eye doctor bc they have no clue on what they are doing.

Two sets of frames, which were shipped back separately were "lost" after I complained to the staff…read moreabout slow service. I do not believe they were lost. They offered a refund, but these are luxury frames that are out of production. Unacceptable and I will never return. Manager, who once vented to me-a customer-at length about his personal life, can be flippant and behave as a "smart Alek" in my opinion. Otherwise, be prepared to spend around 30 minutes to an hour, as staff move very slowly and don't appropriately acknowledge customers, in my opinion. Today, after waiting around 30 minutes for my refund for lost frames, an elderly man sat down at the desk, sorted through the glasses, and apparently found his. Nothing was verified and he got up and left. I will never patronize this location again and suggest for others to go elsewhere, especially if you are bringing in frames that were purchased elsewhere.

This was the worst experience I've ever had ANYWHERE. About 3 weeks ago, I came to Target optical…read morefor the first time. I was helped by Christine who told me I would receive a text message when my glasses were ready for pick up in about 7-10 days. At day 13, I decide to call to get an update on the status- Christine answered and spent about 5 min searching for my glasses while I was on hold, stating "oh maybe he put them in the wrong place". She then proceeded to say she couldn't find them so she would call me right back after looking in the system. About an hour later I get a call from Christine, ACCUSING ME of picking up my glasses on 10/24 (4 days after placing my order). She stated she knew I was there bc she checked me out and she remembered that I was there. I was NEVER there - hence me calling for an order status. I asked them to review the cameras. After almost 5 hours of being in target, the manager decided to not have security finish reviewing the footage. He stated "I will order a new pair whether it was an illusion that you were here or not and you can have 2 pair". Never ONCE did he apologize for wasting my time. Thank God I finally got my glasses 3 weeks later but I feel sorry for whoever paid good money for the wrong pair of glasses. Most incompetent and unprofessional business I've ever encountered. DO NOT GO HERE.