I cannot express enough gratitude for the outstanding service we received from Medical House,…read moreAndrew, and Darrius. My partner and I frequently visit the northern Virginia Falls Church area about once or twice a month. During our recent stay, his motorized scooter stopped working, and we found ourselves in a tough situation. Being far from home, it was imperative for him to maintain mobility, especially since we needed to have the scooter serviced. Unfortunately, it was impossible to have it serviced after 6 PM because the necessary part wasn't readily available and had to be ordered. When I called Medical House, Darrius answered and went above and beyond to assist us. He remained on the phone after closing hours to explain everything clearly regarding the rental of a motorized wheelchair scooter. Thanks to his help, we were able to work it out and pick up the motorized wheelchair we rented for a month at a very reasonable price. What truly sets Medical House apart is the genuine care they demonstrate. There was absolutely no pressure to make a purchase; it felt clear that they are dedicated to helping people rather than just making a sale. As a small business, their commitment to customer service is commendable, and I'm thrilled to support them. My partner is a disabled veteran, and it means a lot to find a business that truly understands and caters to our needs. Thank you once again, Andrew and Darrius! I sincerely hope Medical House continues to thrive for many years to come.

I had a very concerning experience with the delivery driver who initially came to set up my bed. He…read morearrived smelling strongly of marijuana, to the point that it filled my entire home. His clothing was also unprofessional. I informed him that I am highly allergic to marijuana exposure (throat tightening, facial and eye burning), and he confirmed he had smoked before entering my home. Because of this, I asked him to leave for health and safety reasons. He did apologize. I want to be clear that the company itself handled my complaint extremely well. They were apologetic, took the situation seriously, credited my delivery, and promptly sent a second technician who was clean, professional, and respectful. This review reflects a poor hiring or screening decision--not the company's response, which was excellent. I appreciate how quickly they corrected the situation. Furthermore, the hospital bed served its purposes and was delivered within 2 days of ordering.

Ignore the one star reviews. This place provides great service. I needed a tire repaired and since…read morebusiness was slow when I arrived they repaired it while I waited. Did it cost more than I expected? A little. But I had neither the tools nor the time to fix my scooter. The cost of tools if I purchased them myself and my time would have cost way more than what they charged. I would like to give a shout out to David who provided great service. I also would like to give a shout out to the manager who is responding to all of the one-star reviews .... Those MFs need to be read.

I do not recommend this business. They kept my E-bike for two weeks, didn't repair the problem I…read morebrought it in for, but ruined my battery. When they wouldn't answer the phone or respond to texts, I visited the store. One of the guys working there said I need a new battery. I dropped my bike off with a fully charged battery. They refused to reveal who the owner was; they said to leave a message at the phone number that's on the website. They are incompetent; instead of putting the battery key in the key chamber lock on the frame to eject the battery, they put the key in the battery charging mechanism, ruining it. The battery is no longer any good. They are Embiciles! They rent scooters and probably aren't turning a profit, so they're trying to pass themselves off as a bike and e-bike repair shop. Don't waste your time with this dishonest business.

I have rented a great scooter from Bennet Helfgott at Mobility City twice now. I am from the…read moreBoston area and have chronic illnesses that require me to rent scooters when I travel. I need the scooter to visit my daughter at a local university in DC and the campus is large! The scooter was like new and so simple to drive and put in and out of my car. It is heavy and I need the help of my daughter to take it in and out of the trunk, but after that, I'm all set to use it alone. It also comes apart to help with lifting the pieces and put it in my car. Bennet showed me how to take it apart and put it back together for easier mobility in and out of my car. It is simple to do! Bennet is amazing!!! As the other woman said in her review, "He is incredibly responsive, customer focused, and truly cares about his clients. He is a rarity in this field and I highly recommend him!" Bennet dropped the scooter off at the home I where I was visiting and picked it up the morning I was headed to the airport. Bennet did this with a last minute booking (2 days notice both times) and accommodated my schedule and delivered. When I met Bennett, he was kind, thoughtful and cared about my needs for the use of the scooter. I highly recommend Bennet and wouldn't go anywhere else for a scooter rental in the DC area!

Called last minute to get an electric wheelchair. It was foldable and ready for us to pick up to…read moreuse for a day in DC. The customer service was fantastic.

My son broke a piece of his nebulizer on a Sunday morning, and I am so grateful JK Medical Supplies…read moreis open on Sundays. The proprietor had the equipment we needed and was very nice to talk to. Thank you!

A great customer experience! My sister bought a walker somewhere else online recommended by her…read morerehab facility. She didn't realize she'd have to put it together and was unable to complete the process. We reached out to JK to see if they would help since she did not purchase it there. The owner could not have been more helpful and we wish we'd have shopped with him to begin with and will do so in the future.

I have rented a great scooter from Bennet Helfgott at Mobility City twice now from the Boston area…read moreand have chronic illnesses that require me to rent scooters when I travel. I need the scooter to visit my daughter at a local university in DC and the campus is large!   The scooter was like new and so simple to drive and put in and out of my car.  It is heavy and I need the help of my daughter to take it in and out of the trunk, but after that, I'm all set to use it alone.  It also comes apart to help with lifting the pieces and put it in my car.  Bennet showed me how to take it apart and put it back together for easier mobility in and out of my car.  It is simple to do!   Bennet is amazing!!!  As the other woman said in her review, "He is incredibly responsive, customer focused, and truly cares about his clients. He is a rarity in this field and I highly recommend him!" Bennet dropped the scooter off at the home I where I was visiting and picked it up the morning I was headed to the airport.   Bennet did this with a last minute booking (2 days notice both times) and accommodated my schedule and delivered.  When I met Bennett, he was kind, thoughtful and cared about my needs for the use of the scooter.   I highly recommend Bennet and wouldn't go anywhere else for a scooter rental in the DC area!

We needed a in-home hospital bed for my dad post surgery unexpectedly, and I called multiple…read morecompanies on a whim. Mobility City called me back very quickly and Bennett was honest, patient, and supportive with talking me through our needs, and quickly getting us what we needed. Delivery happened within 24 hours, we were able to pay by credit card over the phone, and the delivery was smooth and easy, and friendly. They are a small business, with a personal touch, and Bennett is friendly and hard working. Always nice to know that small businesses can still do great work with a personal touch.

Best experience ever! I felt that we could not have received better service anywhere else! A…read morespare battery was only needed for one very steep hill during our 6-day stay for America's 250th! Jebessa made the transaction seamless and quite affordable!

I have been using them for many years to help with concerts at the US Capitol building lawn. They…read moreare a truly professional organization. Their wheelchairs are in pristine condition. They are always punctual with on time deliveries and pickups to my location. A lot of my events require up to 30 wheelchairs to be delivered to secure locations. I have come to rely on Jey and his staff. They have an amazing work ethic and their service is the best.

My lift chair stopped working. I called and they were here within an hour. This company goes the…read moreextra mile

Grace in Motion was the only place in the DMV area that went above and beyond in terms of customer…read moreservice. I called them last minute, and was feeling frazzled as my Dad was coming home from the hospital. They understood that a same-day delivery would really make a huge difference, even though I figured it was a long shot. They showed up within 2 hours of calling, helped in other ways, and were so kind and really exceptional. This company was originally recommended to me by my boyfriend, and their 5 star reviews are well worth it. 100% recommend!

We called then visited Zask medical supply in late Dec 2022 in need of a wheeled knee scooter . The…read morelady working was so helpful , pleasant and professional. She had the scooter in stock and the price was VERY AFFORDABLE! They also have a rent or purchase option . The scooter was in excellent condition and she thoroughly explained how to fold it and use it . The shooter has been a necessity as my son severely broke his ankle. I really appreciate a business that actually has good products IN STOCK AND excellent customer service . (I believe they even deliver medical supplies . ) THANK YOU !!

After telling us that they had to take measurements of his legs in order to determine the size of…read morehis compression wraps, the two women there argued over how to take the measurements. The one having him turn to different positions was very abrupt. The attitudes did not inspire our confidence in having them order custom made, nonreturnable lymphedema wraps! We were supposed to call back with one detail, but decided to not deal with them again.

This is a really great transportation service. I used Eagle1 Transportation for a trip to the…read morehospital this morning for a procedure and found them to be reliable, punctual and thoroughly professional. Wanda A.

I took a contract with this company and paid them for the service and they wanted extra payment…read moreoutside the contract. Very dishonest! I would not recommend doing business with this company.

Professional and capable people who have been a great help in obtaining, fitting and maintaining my…read moredaughter's equipment over the years. They truly go above and beyond to help her.

Great job finding me an inexpensive folding lightweight wheelchair for the car trunk and traveling…read more A+ service!