My lift chair stopped working. I called and they were here within an hour. This company goes the extra mile

Grace in Motion was the only place in the DMV area that went above and beyond in terms of customer service. I called them last minute, and was feeling frazzled as my Dad was coming home from the hospital. They understood that a same-day delivery would really make a huge difference, even though I figured it was a long shot. They showed up within 2 hours of calling, helped in other ways, and were so kind and really exceptional. This company was originally recommended to me by my boyfriend, and their 5 star reviews are well worth it. 100% recommend! read more

Had been looking all over for a small part for a Bruno scooter lift. They had one but was not sure it would fit. Brought the lift in and Ben was awesome. He double checked everything with Bruno and then installed the part. Great way to do business read more

Perfect Service. When you have a chair lift that is being used for a disabled person, getting fast service is critical. Grace in Motion diagnosed the problem over the phone, came out immediately, and expertly identified and solved the problem. I highly recommend. The technician Kyle was friendly, skillful, and a pleasure! read more

Terrific experience. Highly recommend. I needed to rent a wheelchair for my visiting father-in-law. Quick Google search found Grace in Motion. Answered phone on the first ring. Cheerful, friendly staff had a chair available for a very reasonable price and delivered it to my house in ~2 hours. When I returned the chair, i chatted with the owner who was a wealth of ideas and information on helping folks age in place. Really a first-class experience. read more

First of all I don't normally do reviews. But this company is exceptional. Everyone I have dealt with is helpful, kind, honest and professional. They have been overly generous with their time and expertise. read more

We have worked with Grace in Motion over the years in buying mobility scooters for my mobility-challenged senior parents. This small shop has always been highly responsive to our questions while we were making our selections and kept us informed along the way right through delivery. We've now purchased 4 scooters (two portable, two larger for use around the property/yard) from them. Buy local, enjoy personal service. read more

My husband had a serious accident when out of the country on vacation. Grace in Motion has been a lifesaver for us. They delivered a wheelchair, ramp, motor scooter and installed a stair lift quickly and efficiently. The technicians were careful and explained how to use the new equipment. The owner of the company is patient and helped us make informed decisions about what my husband needed to help him at home. We highly recommended Grace in Motion for your mobility needs. Absolutely wonderful company. read more

They responded promptly to my inquiry, came to my home to discuss options for a chairlift and offered me a very reasonable price. They installed it within a week at a time that suited my schedule. In very pleased with their service and products. read more

My husband took a fall that left him unable to walk unassisted 10 days before Christmas and totally unable to mount 2 flights of stairs in our split-level house. On virtually one day's notice, in the week before Christmas, Rick and his team installed two stair lifts, which made it possible for my husband to remain in the house for what turned out to be the last 10 months of his life. In the same fashion, when he died at 7:30 am a few weeks ago, Rick came personally and had the lifts out of the house before noon. Absolutely astonishing, but so understanding and compassionate. You couldn't do better than to work with Rick and his team, in my experience. read more

Customer service and the knowledge of available services makes this company the best option for individuals with disabilities. I congratulate them for making my mom's visit to DC a memorable experience by providing the best equipment for easy transportation to all the tourist attractions. read more

If you have a need for a wheel chair, Grace In Motion is your go to and best option!! I've used them on a couple occasions, renting a wheelchair each time. Their prices are the best in the area!! They are very friendly and will ensure you're happy with your wheelchair prior to taking it. Their hours are posted and if someone isn't in the office during business hours, call and leave a message. They will get back to you pronto and go out their way to ensure you're taken care of. read more

Professional. Courteous. Honest. Helpful. Creative. Friendly. Responsive. We were referred to Grace in Motion by a friend who highly recommended them, and after purchasing a product from them, we understand why. Rick and his team were great. We have special needs and they were quite understanding and helpful. Their prices are competitive and doing business with them was truly a pleasant experience. read more

What a God send! I rented a mobility scooter for a family weekend in DC. Grace in Motion delivered the scooter to the hotel on the day of my arrival. After a small learning curve, the scooter worked phenomenally! I was pleasantly surprised at how long the charge lasted-even over the cold weekend! We only recharged on the day it was in the 30's! The scooter allowed me to participate in the weekend in ways that I could not have without it! I am so thankful for this rental service. The pricing was very reasonable and the memories are priceless! I appreciate Grace in Motion! read more

The unit I received was well past point of either retirement or complete overhaul. Key switch was failing, unit stopped and refused to move with a complete charge three times in DC. Found the switches and knobs were all worn so unit had to have power to wheels released and reset and motor reset multiple times. Unit also didn't arrive to me until 9pm on day due so wound up paying for a day of no availability and company refused to reimburse me. Never again! read more

Never once answered their phone or responded to emails for us to rent a mobility chair. Our holiday was curtailed due to a lack of wheels to get around with. read more

Super nice service -- convenient and reasonably priced! Called for a wheelchair on a Fri afternoon and it was placed in my car an hour later. read more

We were faced with a dire situation, needing a chair lift installed "yesterday" due to unexpected circumstances. We spent several days on the phone researching local options with no success. Some companies never returned calls, others insisted on visiting the home before providing estimates, or wouldn't "accept" our rough estimates and/or posed a 4-6 WEEK delay before installation. Then I found Brian and Rick at Grace in Motion (Vienna). They were so empathetic, helped ID a creative solution, were cost-conscious and accommodating - and, within 24 hours of my first call, the chair lift was installed - with lessons/instructions for one of the elderly residents. They were truly a god-send! I strongly stand behind this company and happily recommend them for all medical equipment needs. Thank you Grace in Motion for bringing peace to more than one family in a season of great need. read more

Great experience here with Rick and his team when we had to rent a wheelchair and ramp for my daughter's knee injury. They are very knowledgeable and accommodating. Will work with you to find the best option to fit your needs and charge you a fair price. read more

Awful. Their website is straight out of 1995. They don't answer the phone. They don't return calls. They don't honor the prices advertised on their website (wanted me to pay for a week rental when I only needed it for about 4 hours). And they're only open during the business day (M-F 9-5). All the other reviews raved about how helpful they were and how easy they were to work with. For, me it seemed they would really rather not do any business at all. read more

Rick and his team were extremely responsive and helpful when we needed a recliner for recovery from surgery. The recliner itself was top quality. I highly recommend Grace in Motion. read more

So helpful, affordable and courteous! I definitely recommend for anyone looking to assist their senior family members to stay mobile.

I highly recommend Grace in Motion. Rick the owner provided exceptional service and went the extra mile to help ensure we found the best new power recliner for my mother. I was quickly delivered, set up and the old chair taken away. Thank you Rick. read more

I could not be more impressed with Rick and his team here. I found myself needing a wheelchair after surgery on my leg and sent my mom over here to get me one and Rick assisted her (and has helped me several times since). He is SO friendly and knowledgeable about the different things he carries. I have been so impressed not only with the availability of things they had, but how nice they have been. When my mom first picked up the wheelchair, Rick offered her long legs for the wheelchair, that apparently my legs were still too long for, so when we returned the next day, Brian helped us find a slightly longer one (it turns out, it was really just all the swelling because now the leg we have is actually longer than I need, but it's adjustable so it works perfectly). He told us about slightly easier models to maneuver around in, depending on my needs. When I had to extend the rental, twice, Rick was absolutely amazing. He even said since I needed four weeks, he would extend my rental to the one month discounted price for me. He was super helpful when I said I also needed a knee scooter and again briefed me on other, easier to get around in, wheelchair versions they have. I really hope I never NEED to use Grace in Motion again (fingers crossed I don't break myself again), but I am so glad Google sent me their way. I highly recommend them and cannot say enough good things about how kind they are. Their customer service is unparalleled. Thank you so much!!! read more

Rick, the owner, is a gentleman and a scholar. He personally found a discrepancy on my invoice that had cost me hundreds of dollars, and which had been my fault to begin with. I hadn't even noticed, so he didn't have to say anything and I would have never known. But he did and I think it goes to show what type of person he is and what kind of an organization he runs. Highly recommend! read more

Needed a recliner after a medical procedure. Spoke with Rick, he delivered a chair. He did not inform me that there are different sizes/lengths of these chairs. The one he delivered was too short for me. I tried to make it work, was not going to happen. Grace in Motion did not have a longer chair that they could provide. We agreed that I would be returned the amount left on my bill. I found a chair that did meet my needs at a different distributor. I have tried countless times to contact Rick about the return of the balance. He will not return my calls. No check in the mail. He seemed like a nice guy until...what a lousy business man and way to do business. read more

I wish I had the time to write a lengthy review but I just wanted to say, the favor/help we got from Rick at Grace in Motion today was so over and above what a normal business would do for a customer - I had to shout out his praises from the proverbial mountain top. Rick, you helped us in a time of need and I won't forget your good work. Because of you, my terminally ill mother is sleeping comfortably tonight. Thank you so much! read more

Extraordinary! I bought a scooter from Pender Regift. The gentleman warned me that it didn't work but it was exceptionally clean and lit up. They helped me load it in my minivan and I headed to Grace in Motion. I got lost in that corner of Vienna so I called the shop and they diagnosed where I was and gave me working directions on how to get there. I arrived at the shop and the owner came to the van, took it out showing me how to disassemble the machine, flicked it from free-wheeling to drive and it came to life instantly. He placed his foot in front of the scooter and observed the torque. He said it was adequate. I asked him to check out the batteries. He connected my charger and said the charging voltage was higher than he was used to seeing but probably functional. He took the battery box apart and measured the voltage while charging and under load. He assured me they had some life left in them. He had a new technician observe and gently transferred his obvious expertise. I was tempted to get a second battery box and batteries and he advised not spending the money until range was diminished. He asked how tall my wife was and lowered the seat appropriately. He tested the horn and the headlight, put it all back together, reloaded the scooter in my minivan. I got out my wallet and tried to pay him. He graciously declined. He suggested I encourage my wife to choose an outing that she really wanted to experience. Maybe we will do Meadow Gardens tomorrow. read more

I was having a great deal of trouble climbing up and down stairs in my home. Because of that I was considering knee replacement surgery. While I was deciding whether or not to have the surgery I decided to look for a stairlift to make it easier for me to go up and down the steps. I knew very little about stairlifts and how they worked. I shopped several companies that sold stairlifts before I found Rick. The sales people at the other companies were knowledgeable about the models they were selling but weren't able to help me understand the installation and use of the stairlift. Sales, installation, repair, etc were each handled by separate people with the companies I visited. Rick knows everything there is to know about stair lifts because he has experience with all parts of the business. He helped me find the lift that was right for me, suggested how it would be best installed to suit the way I needed to use it and answered every single question my daughter and I had. He is such a pleasure to work with. His knowledge and kindness were enough to convince me to make the purchase and take a chance that the stairlift was what I needed to make my life easier. Rick is a man of his word. He calls when he says he will, emails promptly with answers to your questions and does everything he can to make sure you leave his business happy. He is proud of his work and it shows. My stairlift was installed quickly and well by Brian. After Brian left I was pushing a wrong button on the stair lift and it wasn't doing what I thought it should do. I called him and Brian came back to my house within the same day without charging me to show me what I was doing wrong. Rick and Brian even figured out a way to install the track so I could keep my pet gate at the top of the steps to keep my puppy from falling downstairs. The stair lift has made such a difference in my life. I am glad I purchased it when I did because all elective surgeries were postponed during the pandemic so my knee surgery is still in the future. I would definitely recommend Grace in Motion to anyone who enjoys dealing with professional friendly people who do what they say they will do and are interested in keeping the customer happy. Honorable, patient, honest, friendly company and owner....I wish I could give them ten stars. read more

Great customer service. The personal touch is much appreciated. I highly recommend them for any medical mobility needs. :) read more

I was happy to patronize a small business and they were incredibly helpful. I rented a lift chair for post op recovery and it was in great condition. I'd visited another medical supply store and their chairs were quite used and worn. Grace in Motion provided me with a chair that looked brand new and worked perfectly. It was the best decision I made for my recovery! read more

Rick worked with me last year to get 2 stair lifts installed after I had surgery. He was very supportive and worked especially hard to find a solution for access to my house from outside. It turned out an exterior stair lift was the best solution and it has made it possible for me to go about my business. He also ensured that I met the deadlines imposed by my insurance. read more

Highly recommend! I recently used Grace in Motion to repair a motorized wheelchair for a client of mine in Washington DC. We received exceptional service from the first phone call. You and Brian went above and beyond our expectations when it came to the repair, communication and overall customer service. Your response time and reliability was greatly appreciated by both myself and my client. Should the need for your services arise in the future, I will without a doubt reach out to your company for assistance. read more

Fantastic service, and flexible thinkers as well. We first rented a scooter for my mom, and then later decided to buy it. Both Brian and Rick were great - tossing out ideas and answering questions. And then we got a discount on the scooter. My wallet got a lot happier. And then Brian offered to change the panels and make it blue (my mom's favorite color). Perfect! read more

I will definitely be doing any future business with Rick and Austin due to their incredible customer service and helpfulness. When my scooter stopped working on a Friday morning, they came to pick it up and brought a loaner scooter for me to use until mine was fixed although I had not even asked for it. They dealt directly with the manufacturer and determined that the scooter was still under warranty, saving me from having to pay for the parts which were shipped directly to Grace in Motion. The scooter was repaired in just a few days and has been working perfectly since the completion of the repair. From now on, I will be dealing exclusively with these folks who are great to deal with and have definitely earned my loyalty and highest recommendation. read more

Great and Fantastic Service, Rick and his Team are great, I did not have to worry about on schedule and planning. They took care of it and ensured it is getting delivered on time. Great customer support, please continue this. read more

Rented scooter to get around while taking grandkids to visit DC. Scooter was at hotel when we arrived, it was easy to disassemble and carry in car, the battery life was amazing (all day in DC and it never moved off full), it was easy to operate, and we just left it with the desk at the hotel when we left. Thank you for making my trip great! read more