I am writing to bring attention to a critical issue involving the Totowa Weatherization program's contractor, Divine Energy Solutions. The company installed a furnace, oil tank, and new chimney, but failed to inform me that workers would be accessing my roof, resulting in leakage issues. Divine Energy Solutions has denied responsibility for the damage, which has worsened over the past two years. I urgently require roof repairs to ensure my son and I can continue living here, given the current housing rates. Furthermore, the furnace installation appears to be incorrect, leading to ongoing problems. Despite my notifications, Divine Energy Solutions has failed to respond. Another company is currently assessing my furnace, indicating that the incorrect installation is causing further issues. With the extreme cold weather, I am concerned about our well-being and the risk of carbon monoxide poisoning. Yesterday, I contacted Divine Energy Solutions to request the furnace's make and model for repair purposes, but they refused to provide the necessary information. Additionally, the parts inside my furnace are missing serial numbers. This is just insane! read more