I had the pleasure today to work with Nick from Air Group. Not only does Nick possess a high level of technical proficiency, his customer focus, professionalism, courtesy, promptness, and attention to detail were very impressive. Thank you Nick for an excellent customer experience. Marc read more

The entire crew was knowledgeable, efficient and courteous. Work was done in a professional manner and all questions were answered in detail. read more

​It was a pleasant surprise to see Jesse working alongside Clement [spelling?] again. These two technicians did a fantastic job addressing all my plumbing concerns. They make a great team and even took the time to educate me throughout the process. This is my third or fourth time using this service, and I keep coming back because quality and reliability are what I've come to expect. read more

Jimy Zapata is the best. He went above and beyond his job to help me out. I was converting from oil to gas. I was a bit nervous about the whole process but Jimy kept in touch and explained everything that was happening and going to happen. He honestly made the process EASY. Thank you Jimy. read more

Got our yearly A/C heat unit serviced by air group. Alexis, the technician, was professional, on time, and very knowledgeable.

We have used Air Group for decades and have always been pleased. This year Alexis did our annual AC maintenance. He was professional, respectful, considerate and knowledgeable. Another year of excellent service - thank you! read more

Needed a repair during the heatwave. They came right away and were very fast and nice!

Mike Cordero was outstanding, great customer service and extremely knowledgeable. His friendly demeanor, competence and technical know how was reassuring and Welcomed. Thank you for a job well done. As an organization you should be extremely proud of employees like Mike. Valerie Williams Randy Holmes read more

We recently had our air conditioning unit serviced by air group. We had the pleasure to work with Jesus Perez as our technician. He was extremely personable and knowledgeable. We highly recommend him and we look forward to working with him again. read more

Alex conducted our annual A/C maintenance today and was completely thorough, efficient, and very professional and courteous. He arrived on time and explained in detail everything that was checked and serviced. Excellent service!! read more

This is the second time I have used Air Group regarding heating in my home and I must say they delivered again! Nicholas and Michael-the technicians who came to my home-were fantastic! I did not have heat downstairs in my living room, dining room, kitchen, etc. They quickly diagnosed the issue as having a faulty thermostat, installed a new thermostat and before you know it there was heat again in my downstairs. Thank you again Air Group! And a big shout out to Nicholas and Michael as well... read more

I've been using the Air Group company for what seems like forever. they are unfailingly prompt, professional and personable. Their rates are reasonable and the service top notxh. Just the other day, Alex (he's been to my home several times) came by to do my seasonal checkup/tuneup. He came In, did his stuff- checking all the components of the furnace - and pointed out a few areas of possible concern. He wasn't pushy nor alarmist. He laid out the options and let me decide. Once again, Air group provided great service. read more

Long-time Customer. Air Group provides reliable and consistent good-quality HVAC service and maintenance. Almost always available within 24 hours to inspect and resolve emergency issues. Technicians have great experience across a variety of air conditioning and furnace products and get regular training. Most recent service was annual furnace maintenance on Saturday morning, October 18, 2025: Nick has ten years with AG and explained everything he was doing to make sure that the 12-year-old York high-efficiency furnace was safe and ready for the winter. Air Group is not cheap but it stands behind its service contracts. read more

The Air Group has been attentive to our calls and always does a great job. Alex came today to get us ready for the winter and was efficient and neat. We have been very happy with their service. read more

We have a contract for heating and cooling with Air Group and have used their services for years. Last week our furnace died at night and we had no heat. We called and someone came to our house in less than 2 hours and shut down the system. The next morning, a rep showed up and discussed our options for a replacement. 2 days later, a new furnace was installed. The installers were quick, efficient and couldn't have been better. Everything was clean and they took away all the old equipment. Highly recommend. read more

They will put a dent on your wallet. Double or triple the cost of others. A lot of people will say it's worth it if you get quality but the problem is that's not how the industry works. The quality you get really depends on the technician you get, less so on the company. The price though is company dependent and this place will change you a hefty amount. read more

I had a new HVAC installed in July and while very expensive, was a very much needed expense. I selected Air Group based on the recommendations of my neighbors and after comparing with another proposal. I was happy to learn that they partner with PSEG for financing at 0% APR and my sales person, Rich, filed for instant rebates as well. Installation went very smoothly and they made arrangements with the township for the building permit. I had to call for service today and the appointment was fulfilled same day. Service response time has been quick and the technicians that I have met have been prompt, courteous and professional. It was a pricey purchase but I feel better knowing that Air Group will be there if I run into any HVAC issues. read more

Had new furnace and AC installed last fall. New hot water heater was installed by Steven A this spring. Am very satisfied with how both projects were staffed and completed. read more

Mike Cordero performed our service today. Very clear on what he was doing and why. I had several questions and he was very helpful. I hope he is our technician again. read more

This happened last year, but it came back to mind because I just got my PSEG bill comparison from last year and we are a lot more efficient (literally over $1000 less this year) - I feel like if I had brought in a different company I would have spent less in house calls and wasted energy. Let me start by what was actually wrong with my system (as found by a different company): 1) The system was filthy. The inside system required a thorough cleaning (both in the liquid and in the panels), as did the outside system. 2) The system was literally freezing because of the gunk in the inside system. The pump was not working at peak performance as a result. 3) There was a short in the power on the outside system. 4) There was a coolant leak. My first call to Air Group had one of their technicians put $700 of coolant in and a dye pack without asking; leading to a bill of over $1000. When I complained to the owner, their response was "well, would you have said no" - well, if there is a suspicion of a leak (which obviously there was given the tech put in a dye pack), I would not have put $700 worth of coolant in. So, despite the coolant, the house was not cooling down. They sent out another technician (at an elevated cost due to weekend). He did not notice the coils were frozen over or that the system was filthy. He couldn't figure it out and offered no advice because the system was powering up when he was there and there was air blowing out. A third technician came out, he did notice the system was sludgy, but rather than flushing it or cleaning it, he suggested we put a little cleaning vinegar into the pump when the system stopped working. This might be good advice if the system was problematic once a year or something, but not something you should do three times a week. So, we ended up with all that work and nothing was fixed. A different company came in, showed me the things the other company missed, and fixed it. Rebuilding the coil, replacing the pump, cleaning the system, and adding more coolant since the Air Group coolant leaked out cost me less than three separate Air Group service calls plus the added PSEG bills did. The owner did refund one of the service calls and the dye pack, but I just felt very taken advantage of as someone who was new to the central AC system. read more

Andrew "Bach" Bacigalupi just finished a three hour service call......he was so incredibly professional and informative. Truly one of the best service calls I have ever had with Air Group. So helpful and so grateful that he serviced our boiler. read more

I had major plumbing work completed on 7/30/24 by two teams headed by Chris Jackson and Steven Abreu. In the span of a few hours I had a new hot water heater and two new whole house water filters installed, as well as a new water pressure valve and all related piping, etc. These teams were thoroughly professional, as well as quick and neat. They showed me how everything operated once these multiple jobs were completed, they explained what they'd done, and tested all water faucets etc. before leaving. I will keep using Air Group. read more

Air Group sent Alex L out to do our annual hvac servicing. He was on time, polite, and professional. Very pleased with the service.

Air Group is always promot and professional. And, when you contact the office, your call is answered by an English-speaking person!!​

We called on Saturday for our ac unit not working, shortly after a technician named Nick arrived diagnosed and fix the problem, the blower motor burned out, he did a fantastic job, described everything he did and left the place spotlessly clean, the explained maybe things that would help in the future of how to maintain our unit properly, the service and quality provided was to notch!!! The came on Labor Day weekend when it is almost impossible to find anyone to begin with, this is an exceptional company I highly recommend, Thank you Nicole for being so kind and patient with me on the phone as I had suffered a stroke over 4 years ago and speaking can be difficult, thank you Nick for doing a fantastic job and explaining everything! Sincerely. S.Missbrenner read more

I reached out to Air Group to receive an estimate to replace my HVAC that was still working but was slowly dying. As a new customer they said they could send someone out 8 business days later. I thought that was slightly lengthy but agreed since the unit was still working. Finally a week and a half later I get a text from the estimator 5 minutes before the scheduled appointment claiming they would have to cancel due to travel complications from the day before. I politely asked if you can still come by at some point that same day of the scheduled estimate which they agreed to later that afternoon. The afternoon arrives, the estimator shows up and was clearly disinterested in the project as it was a "complex" HVAC replacement and kept stating how expensive it would be. I never once asked how long it would take or the cost but whether Air Group could still provide an estimate. Another 10 business days have gone by, I still haven't received an estimate or a follow-up from Air Group and their estimator. Two things, if you have to reschedule, your estimates due to travel complications why didnt you reach out to your home office to have them reschedule on your behalf or have another estimator sent out to make the scheduled appointment. Second, I never received an estimate which shows the individual and their direct management did not care which wasted my time and theirs. I will not recommend Air Group to anyone in the future for HVAC maintenance or new install. The lack of professionalism leading up to the scheduled estimate with the 5 minute cancelation notice said I was best not to do any business with Air Group. If this was an estimate I can only imagine what maintenance service would be like. Lastly, I will recommend Air Group is removed from our preferred vendor list for our condominium association. read more

Alexis L. did a great job working on our scheduled maintenance service call. He also took the extra step of thoroughly cleaning our vent covers. Something we don't usually see other technicians do. He also helped address any questions and concerns we had pertaining to our cooling and heating issues. We were very pleased with his work and the level of professionalism he displayed. read more

I highly recommend Air Group. Excellent quality work, efficient, highly professional crew. The rate for the service requested was competitive compared to other companies. Joe, Tim and crew did an excellent job converting my furnace from oil to gas. I met with Joe on 9/11, he took care of the permits, the application to finance with PSE&G, they came today, 9/29 and completed the installation in one day . The whole process was seamless. They deserve 10 stars. read more

Don't use their services. Overpriced and their services don't last. Had to get their work fixed and found out they didn't do things according to NJ code. read more

My air conditioning unit was not working on the second floor and the young man who works for Air Group, Alex DiCrosta Fixed everything perfectly. my unit was shut down from a previous technician and that person did not turn it back on and I thought my whole system was broken, but it wasn't. So he showed me the unit and showed me what I had to do to fix the problem. He was very patient in answering my questions and got the job done right away. Great service! read more

I don't usually write reviews about poor service but dealing with this company's Customer Service was beyond frustrating. They said they aren't taking on new clients even while I'm looking at their sticker for a new water heater they installed in 2018. I only wish I took a picture of the sticker before posting this. Now that I need a service call on my AC, they don't know about the condo unit or equipment they previously installed or serviced. Of course when my wife said we might need a new AC the Customer Service person said she could schedule a salesperson to drop by. I guess that kind of new client is acceptable. In reply to the Company Manager: As you can see by the attached photo we really are a client of yours (water heater). I understand temporary prioritizing resources but my repair was not an emergency and could have been scheduled (but your Customer Service didn't provide that opportunity). In any event, I appreciate the reply. read more

Air Group - Air Group maintenance stickers - Electricians Near Me - Whippany, New Jersey

Customer service was clear and responsive. My newer furnace sounded like a buzz saw when starting up. AirGroup came to do a full system maintenance and replaced the motor free of charge (under warranty). The service tech, Alexis Lopez, was courteous (shoes off), diligent (didn't rush through the job), and professional. While Air Group is expensive, you know you're getting a quality job. read more

Alex was prompt, professional, and thorough. He took his time explaining what he inspected and would recommend. Thanks so much for such great service! read more

not so much a review of the service, however the cost of service is ghastly, I strongly recommend looking for better prices in the area. Service and quality don't really differ between different contractors read more

Get a second opinion on anything they tell you. We were told our furnace was unrepairable by a tech who was at our house for no more than 5-10 minutes for a cost of $187 dollars. He left and a salesman was at our house within 20 minutes trying to sell us a new furnace. Both said that there was nothing that could be done to fix our furnace and we needed to replace it immediately. We had TWO other companies come and tell us that the info that Air Group told us about what was broken in the furnace was completely false. I will never use this company again and I urge everyone to be careful. read more

We're new to the area and had Air Group recommended to us by a neighbor for some radiator work. The technician, Brian, was friendly and incredibly thorough. He answered all of our questions and explained how everything worked in detail. We'll be using these guys moving forward for sure. read more

Austin did you good job reviewing my boiler. He made some adjustments but it needs work. I was surprised about the cost quite high. I wish the repairs can be done for a lower price. Very professional and friendly I would recommend him. read more

Alexis Lopez, Our Technician, was very professional, kind and competent. Explained everything to us and was very courteous.

I got an initial proposal which needed to include an additional item. The revised proposal included an item that was not clear. When I wrote in to the company for clarification the owner of the company responded and was quite rude. When my husband called, the owner got very upset and started screaming. He did not stop. I feel sorry for the original owner who was quite responsible to have this son take over and destroy his business. In response to the below response from 'Teddy", there is absolutely no record of Air Group having previously investigated my ac system. But sometimes those who respond to these reviews will say anything to avoid responsibility for their actions. Mr. Ted Pierson is hired as a marketing manager for Air Group and I see he responds to all air group comments but he avoids the facts of my initial complaint. Any CEO of an HVAC company who gets on the phone and quickly loses control of himself is in need of professional psychological help. Good luck working there. read more

We just had Alex L perform our fall maintenance. We've been using Airgroup for several years now and have been happy with their service. Alex was extremely thorough in checking both of our units to ensure that they are all set for the season. He also did a great job of explaining the services that he performed as well as the one minor recommendation to replace a capacitor that was testing out of the recommended range. read more