The work was ultimately completed, but the overall experience was frustrating. The technicians could have been more careful and cleaner while working in our home. More importantly, there was a disagreement over the final scope. Our written estimate included 9 radiator valves, but one could not be replaced. Initially, I was told there would be no price adjustment, and I had to go through unnecessary back-and-forth and escalate the issue to management. After speaking with a manager, they finally agreed to a $550 adjustment. I appreciate that the issue was eventually resolved fairly, but it should not have required that much effort from the customer to get there. read more

I have used Russo twice now. Both times were for unexpected situations. 1) Shower drain didn't set properly when I cleared a clog. Next shower flooded my kitchen. They ripped out the wall, redid the entire drain down from the shower, and gave me something that doesn't clog. I asked about other work I needed at the time, but they weren't able to fix the fridge connection for cold water. 2) I sleepturned on my bathroom sink, it flooded the floor and all the way down to... the kitchen. Yup. This time they didn't rip anything out, but they replaced my sink with one that actually gives me hot water! Yay. I didn't even ask about the fridge this time. Russo: Definitely not the cheapest, but they are quick, reliable, and get the job done right and right away. I want to round down a star for the price, but one thing I've learned about homes: Do it wrong for cheap, and you'll pay much more in the end. So we good. read more

We just had a backflow preventer installed, and Nick is hands down the best plumber I've ever worked with. He is certified, highly knowledgeable, and took the time to give me thorough and complete information. On top of his expertise, he was incredibly kind, polite, and efficient--the entire installation was completed perfectly in just a couple of hours. Their pricing is very fair and reasonable, their responsiveness is unmatched, we didn't have to wait days for an appointment. Highly recommended!! read more

Russo Bros - Irrigation - Plumbing Near Me - East Hanover, New Jersey

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I've been a client of Russo Bros for several years, and I couldn't be more satisfied with their service. Over that time, they've replaced two of my old units when they broke down, and each experience has been smooth, professional, and stress-free. Their team is reliable, knowledgeable, and always takes the time to explain the work being done. The installations were handled efficiently, and everything has been running perfectly since. It's clear they take pride in the quality of their work and genuinely care about their customers. I highly recommend Russo Bros to anyone looking for dependable service and long-term peace of mind. Jose & Rossy read more

Emergency replacement furnace and hot water htr. A relative examined the work the following day. This person is a professional in the HVAC business in another state. After opening the unit, he immediately called me downstairs. The emergency water alarm wires were dangling and NOT connected. They replaced my thermostat with substandard wiring, and an OLD model of my current thermostat. Dangerous shards of metal all over my basement floor from cutting to fit. I did not bother to even report this to them since it had been fixed by my relative who re-upgraded my wiring and thermostat.. I was absolutely shocked at the Russo company. Never again. read more

I would give 10 stars if I could. The upstairs toilet started with a small leak inside the tank. Then it turned into a fountain and water came through the lights in the kitchen below. The plumber Paul accessed the problem in the evening and came back first thing the next day. Quickly and professional. read more

My requested service was super quick. All of my questions were answered. All of my issues were addressed. All of the workers were friendly and skilled. We had some good laughs along the way. Will absolutely do buisness again, and I highly recommend using them for all of your needs. read more

I called Russo Brothers plumbing for a blocked sink drain in my only bathroom. The plumber Raoul came on time and did his best to snake the sink but it was completely blocked. The problem was bigger than I expected but at every step Raoul explained what needed to be done and gave me options. In the end several pipes needed to be replaced including the standing pipe. This was a massive job and was completed in one day due to the work of Raoul, Bryan and Anthony. Their supervisor Ed also came to help complete the job. The work was done for the price quoted and the cleanup was excellent. I highly recommend this company. On a scale of 1-10 I would give an 11. read more

Fixed our problem and was very courteous Also fixed another problem with no charge !!! read more

Had a very talented and experienced tech over yesterday in the mist of a heatwave. Bill did a great job got us cooled down (literally and figuratively), explained our options and did a thorough and comprehensive repair. We need more guys like Bill. read more

Our furnace and a/c needed to be replaced and Russo Plumbers did a fantastic job. Ed, Anthony and Jared worked nonstop. Their expertise and kindness and professionalism and patience with any questions we had was wonderful. They kept everything clean and neat and went the extra mile too. We appreciate that in Russo Plumbers very much. Thank you! read more

Russo Bros has been our plumbing company of choice for years. I called them today, Sunday, to remediate a mysterious water leak we found when we returned home last night. Their Tech, Nick, was here within an hour or so and had the issue diagnosed and repaired quickly and neatly. You get what you pay for and this company has always gotten the job done and stands behind their work 100%. We are very happy knowing we can rely on people like this read more

Russo Bros responded a day after my request to have my refrigerator water dispenser repaired and my kitchen sink faucet replaced. Raoul explained the issues thoroughly, offered options, and made sure I understood how the repairs would work. Efficient, thorough, and very neat: I could not recommend Raoul and Russo Bros more highly. Joan read more

Professional, friendly, reliable service. will answer any questions. while there for a specific reason if any issue exists they will take care of right then if possible. I have used for many years. read more

I recently had a problem with my hot water heater. I called Russo Bros. On the recommendation of one of my neighbors and they sent James. It took a couple of days because we had to order a part that was not available locally. But ultimately the problem was resolved. James was very professional and explained what was happening throughout the process. The office staff was also very supportive, making sure I was kept in the loop as they worked to get the part we needed. No one liked having plumbing problems but the folks at Russo Bros made this one a pretty easy one. I would recommend them with confidence. read more

they are very good but extremely expensive. They came on time. I called in the morning and they came within an hour. read more

Joe Cluxton did a great job, diagnosed our problem in a very efficient and knowledgeable way showing and explaining exactly what the issue was, then he proceeded to fix it and once finished the hot water in the shower worked! Note to Russo brothers Joe is fantastic and represents your company very well! GTK Livingston read more

Great service and very thorough. Raul came out to help identify and repair a leak in our mother's home and did a great job. Not only did he fix the leak he helped educate us on the leak issue. Will recommend.Great service and very thorough. Raul came out to help identify and repair a leak in our mother's home and did a great job. Not only did he fix the leak he helped educate us on the leak issue. Will recommend. read more

Had a fireplace gas insert removed and the inside and outside piping removed. Technician Gordon arrived promptly, listened to my wants and concerns, he did a great job, worked efficiently and cleaned up after. Very happy with the job and the price. read more

Attention to all readers - Beware!!! Don't be fooled by the number of positive reviews this company has, like I was. Just because a business has a high number of Google reviews doesn't mean they're trustworthy. Russo Bros Reviews: * Google: Nearly 2,000 reviews * Yelp: About 100 reviews with an average of 3 stars - and many of them are 1-star ratings! The Google reviews for this company seem highly questionable. Just a heads up: companies (possibly like Russo Bros) can pay third-party services to flood their Google listings with fake 5-star reviews, which pushes down the visibility of genuine negative ones. On Yelp, this type of manipulation is much harder to pull off, if not impossible. Honestly, I feel completely ripped off by this company. I usually check Yelp before hiring anyone, and I really wish I had this time. Here's what happened: I woke up to find my heater running non-stop. I have a two-year-old child, so I wanted someone to come check it out ASAP while I was at work. I searched for local HVAC companies, and Russo Bros popped up as a sponsored ad. Seeing the volume of Google reviews, I gave them the benefit of the doubt. Big mistake. My home has a brand-new boiler system connected to an ancient thermostat. I suspected the thermostat was the issue, but I wanted a second opinion. I explained all this to the office when I booked, and again to the tech when he arrived. Within minutes, the tech agreed - it was almost certainly the thermostat. Then came the shocker: they quoted me $600 to replace it. A basic digital thermostat costs $30-$40 on Amazon. On top of that, they planned to replace it with a discontinued model that looked like it was from the 1990s. Nothing fancy is needed - I'm not looking for smart-home integration - but using outdated tech is absurd. I made a few calls and learned that this type of job should cost around $150-$300 for a standard digital model. Naturally, if you want a smart thermostat with advanced features, it'll cost more - but that wasn't the case here. Funny enough, when I spoke to another (actually reputable) HVAC company and told them the model Russo Bros tried to install, the tech literally said: "OMG, do they even still make those?!" That response said it all. When I questioned the $600 quote, the tech got defensive and told me to just pay the $200 assessment fee (after tax) if I didn't want the work done. He was at my place for about five minutes - the rest of the time was me asking him to justify that outrageous price. I felt completely taken advantage of, and I believe people need to be aware of this. After the tech left, I called the office and asked to speak to a manager. They said someone would call within 24 hours. As of now, I'm still waiting - though I won't be surprised if no one calls. UPDATE: The service manager did call me the next morning. We went over everything in detail. He tried to justify the charges, as expected, but eventually understood where I was coming from. He acknowledged that the thermostat model they tried to use was outdated and said they're working on phasing it out. He was respectful, professional, and ended up refunding the assessment fee. Honestly, Russo Bros is lucky to have him on their team. If the company's leadership doesn't make changes soon, their reputation will continue to suffer. The fact that half of their Yelp reviews are 1-star speaks volumes. Manager rating: 4.5 stars Good luck read more

Barry was fantastic! Not only did he leave my home feeling like a refrigerator after troubleshooting all my AC issues he was quick efficient and talked me through every step of the way. Incredibly professional. I'd leave 6 stars if I could. Thanks Barry! read more

We need our heating repaired. It was quick efficient and a decent price. Sakes people were excellent as well. No pressure

Our air conditioning failed during a recent heatwave. We were able to schedule quickly. The service was prompt and the costs were transparent. we were even given several options for a solution. The work was completed that day and we could not be more pleased. read more

Lucas identified the problem quickly, explained my options as well as the associated costs, and cleaned up after the job was finished!

I contracted Russo brothers to fix a sewer pipe in my basement, over a year ago. the guys who came didn't test before leaving and the pipe was leaking they installed a toilet (as a deal so they said) , which after a year is already loose and unstable , my previous old fashioned toilet was there since the house built no problems I called to have fixed they want to charge me after only a 1 year of the install don't think so, will never call them again read more

Anthony was very professional, on time ( which is rare these days) , very detailed explanation of what was needed and personable. Thank you Russo Bros. read more

Had 2 needs for repair and Anthony came out and handled both the same day. Even ran to the local hardware store to get materials! Stayed until 7pm until all was done. Very professional, friendly, neat and honest. Felt safe. Not sure about price..plumbing work always seems very expensive. read more

Sent them an inquiry at 4am when our heat broke in the middle of the night. At 7:30 I got a call and the man on the phone was so nice and was able to send someone out by 9:30. The man that came out was excellent and even fixed an extra problem that he noticed while he was there. Then later that day, we noticed our furnace was leaking. Someone else came out the next day free of charge to diagnose the issue. He gave us an estimate to fix the issue and it was pretty expensive. We ended up fixing the issue for less and didn't use Russo Bros but overall the experience with them was excellent. read more

EXPENSIVE!!!!! They charge a fee to give you a quote and then the quote is ridiculous. I had them quote unclogging a drain and replacing a cartridge in a faucet. We had the replacement cartridge. They quoted over $1,900. Would not give a breakdown of hours and there were no parts. I declined, paid their fee for a 5 minute consultation that could have been given over the phone, and the replaced the cartridge myself in 10 minutes. We hired another licensed plumber who did the drain work for $250. Sad part is I've used Russo before to install an HVAC. No friends and family at Russo Brothers; it's all about the $s. Lesson is know what your job should cost and look elsewhere. These guys are SCAMMERS. AVOID. read more

The prices here are absolutely insane. They overcharge, they misdiagnose, and they should honestly be put out of business for how they operate. I spent over $2,000 for a "repair" that didn't fix anything. The original issue is STILL not resolved. To make it worse, they had to come back out to reinspect their own failed work, and then had the nerve to charge me an additional travel fee. Imagine paying extra for a follow-up caused by their own bad repair! This company is a total rip-off. Dishonest, overpriced, and completely unprofessional. Stay far away. Biggest scammers out there. read more

Barry Harm arrived at my home as scheduled. He was courteous and took the time to apply shoe cover which he had brought along with him. He explained the different services including prices that the Co. offered, since this was not explained to me in advance. He took his time to evaluate my HVAC system then informed me of the problems and recommended service. Fantastic job and I look forward to using this company again. read more

They should be investigated by the attorney general's office because of their pricing. I received a quote from them to replace some valves and faucets and snake two lines for $8,263! I called Roto Rooter who has a reputation for high prices and I received an estimate from them for the same work in the amount of $1,475! Other reviews mention that their work is good, however. Who cares! You can get good work done somewhere else for one fifth the price. read more

Wahib Owies was terrific. My bathroom sink was very clogged, as was my shower drain. Wahib was very patient because the sink was a bit of a challenge. He had to snake it a couple of times to get at the root of the problem, which proved to be a hair clog way down in the pipes in the first floor unit. He has a great sense of humor, and he really took the time to explain how the pipes and drains are connected and how they work. I thought that was awesome because my building is old, and now I have a better sense of how things work. Both my drains work great now. I've very happy with the results. He is very good at his job. read more

Reliable service by friendly, qualified plumbers. They do great work and protect the work areas and your home.

Knowledge, integrity, competence, personable. They explain options clearly. They offer solutions that fix the problem ithat are economically feasible. read more

They were very thorough. Eddie came to the house and discussed every detail with us and what needs to be done and the different options. Financing was seamless. Group came a few days later and installed everything within a few hours and took the old system. Super easy process thanks! read more

Charge for estimate and then give ridiculous quote. Our quote was for over $1900 to unclog a tub and replace a cartridge on a faucet. We had the replacement cartridge and I did it in 10 minutes. Another licensed plumber did the tub for $250. These guys are shameless and expensive. I'd know what you are having done and ask for itemized cost. And then get a second quote. Our work would have been over $500/hour if we had gone with Russo. read more

Good solid work. Cleaned up after, took all debris. Friendly. Not a lot more to add. Yelp wants more words more is not always better. read more

The team sent by Russo Bros to remove our old A/C and install the new system were top notch. Courteous, knowledgeable, willing to explain where needed, clean and thorough. It was a very hot day (especially in the attic) and these professionals were able to complete the job timely while being aware to take care of themselves given the conditions. Truly a great team. read more

Excellent Work!- Great Customer Service/Very nice job-they unclogged a laundry room sink-