Ryan Heating and Cooling always provides prompt and professional service that completely exceeds my expectations. I have used several heating and cooling companies in the past and Ryan surpasses them all. Their customer services team actually works to please the customer at all costs which is extremely rare. It is never a pleasant experience when something unexpected happens to a heating, cooling or plumbing system in your home, however I am glad to know that Ryan will be there to fix the problem right the first time for a fair price. read more

AWESOME COMPANY! he installed my whole house water filter from Aquasana. read more

As the author of the first Yelp! review for Ryan, and a very satisfied recipient of their services for both a boiler replacement and a new water heater, writing this update is legitimately painful. For their work on both major systems, we couldn't be happier with their service, merchandise or prices. For their servicing of this equipment, including the fulfillment of their contracted obligations under their ComfortPlus agreement, we are mightily disappointed. A lot may have changed since our last major systems work, and it could very well be that Ryan has simply grown too fat from their commercial accounts to care about servicing residential customers. They remain courteous and professional when called, but their interest in service seems to end once the phone is hung up. In late January we were experiencing sporadic stops-and-starts of our boiler. Ryan dispatched a service technician to perform a diagnostic analysis of the problem ($69). He seemed to be far more interested in selling a new circuit board ($647) and ComfortPlus contract than in actually repairing our boiler. Strictly from a layman's perspective, a plastic electrical connector was vibrating to the point of losing its electrical connection, causing the gas ignition to abruptly cut-off. The tech's "diagnostic" appeared to be little more than roughly toggling the connector left and right. In the process, he further loosened the connector, but did confirm my suspicion. We finished the 2017 heating season by manually toggling the connector when needed, and waking up to a cold house on many mornings. Within two days of the tech running my Visa card through his tablet device, a series of unauthorized charges began appearing on our Visa statement; all very local. While I won't accuse Ryan of credit card theft or collusion, the coincidences are just too many to completely ignore. In preparation for the current heating season I called Ryan in late October to have this connector replaced. We had received neither the annual maintenance inspection nor the preferential service response for which we had been paying ComfortPlus monthly premiums for ten months. In fact, Ryan wouldn't commit to anything less than a ridiculous four-hour arrival time window-- a week later. After waiting for their arrival an entire afternoon we received a call in the late afternoon that they were cancelling. Rescheduled for three days later, and with the same four hour window, this time they neither showed up or called. If this is a preferential service response I cringe to think what their everyday response performance might be. Later that afternoon I called a reputable local competitor who arrived the next day. That professional confirmed that the Ryan tech had undoubtedly done more harm than good. We cancelled our ComfortPlus contract this morning, replacing it with their competitor's. It wasn't worth the paper it was printed on. read more

April 9, 2021, six months of on/off heat, erratic, unreliable, unpredictable furnace. New thermostat? Bought one. Not the problem. Didn't need a new one. Joseph Anzevino, Ryan Furnace Doctor, diagnosed the issue after taking the time to test and re-test, off/on/off/on, etc. A dirty pin. Who knew? Interesting to me, as I watched him while he worked. The furnace now works as it should. I am grateful to Joe because he fixed a long-standing, chilly problem. Thank you. read more

A tech came over to diagnose a problem with my geothermal unit. He stated he would come back with the part for repair. He came back, completed the repair and handed me a bill that listed the actual part that was installed. i looked up the part / price and discovered that the invoice was @ $ 1,600. MORE THAN THE PART ACTUALLY COST AT RETAIL, ( THEY GOT IT CHEAPER ) THAT PUT THEM AT @ $ 2000. AN HOUR ) . WHEN I CONTACTED THEM TO DISCUSS THIS ISSUE, I WAS TOLD THEY HAVE INSURANCE, LABOR COSTS, TRUCK MAINTAINANCE... REALLY !!! A MUST TO AVOID !!! p.s. when the tech was leaving, i asked him to look at my other unit to check it out, preventive maintenance, he said he couldn't do it , i should call and schedule another appointment. GREAT CUSTOMER SERVICE ! read more

NEVER, EVER USE THIS COMPANY !!! I would give them a zero if I could !!! These people literally wanted to charge me $78.00 for an O-RING. AN O-RING. The part literally costs about .30 cents and would take about 30 seconds to replace. How these people have the nerve to ask for $78.00 is unbelievable. read more

Marcia S. 6/14/19 Very happy with Ryan Inc. They are everything we expected and more. We love our new central air conditioning. All the guys that worked here at our home were on time, friendly, neat and did their job to perfection. Highly recommended. read more

I wish I could describe the technicians skill level or quality of craftsmanship, but they'd have to show up first for that. I made an appointment, called them halfway through the time frame to confirm they were coming, and still received a cancellation call at the end of the window. So if you work for a living, this is not the company you want to deal with unless you enjoy taking time off and praying they find time to see you. I have heard from others that they have no qualms canceling their appointments in this fashion. They are simply the worst thing you could have in an HVAC and plumbing company, unreliable. read more

Excellent service and workmanship. I use Ryan for our business and for my home. Prompt, efficient and professional.

We hired them for our kitchen and bathroom remodel. We figured since they do electrical and plumbing, we wouldn't have to deal with seperate contractors. It was the biggest mistake ever. 1) Their plumber and electrican don't communicate with each other. 2) The plumber didn't know what he was doing and kept lying to us. 3) They are aggressive in selling their maintanance contract for yearly maintanance work and for a small discount every time they come out for a job. But the only way to terminate this contract is to not call for maintanance for 12 months. Basically, you're paying them 12 months to stay away in order to cancel the contract. 4) Their technicans are on commission. Everytime they come by for work, they will try to sell you a new job at the end. The electrican told us our basement electrical wiring was like "a spagetti factory". We had another company come by for a second opinion, and they said our basement was fine. Avoid them at all cost. We found much better plumbers and electricans by asking our neighbors for referrals. read more

I called A/C electrician to Ryan heating & cooling co. He is looks like beginner, the reason why he checked not only problem part also the other part. I watched everything, but I was wonder everything. Eventually he tell me estimate $700. At a result I called to some company fixed it everything I just give $75. When I call to this company first of all, All the time teller tell $99+tax. But michenic charged $135 or $150. I couldn't understand his policy. I don' want to recommend this company. read more

I've used Ryan HVAC for almost 2 decades. When I was new to the area, I literally called them from the yellow pages, hoping for the best. I got the best! Firstly and most importantly, after their knowledge and expertise, of course, is their integrity. When you call on professionals to solve a problem, you need to know that they are not over inflating the problem and cost of repair. There were times I thought solving my issues was going to cost me thousands, and it turned out to be a minor replacement. Over the years, due to my respect for the company, I have used them for every service they provide. I actually have maintenance agreements that cover heating, cooling, water heater, sump pump, plumbing, electric and my whole house automatic transfer generator. All of my units that I either purchased new (ie generator) or needed replacing due to the age of the house, have been done by Ryan. They are professionals. They come to me promptly. I've used every service, obviously, and have been so pleased, I have recommended them to friends. They, too, find a complete level of confidence in the company. I can recommend them highly!!!!!i read more

Companies license is expired. They came to fix an HVAC problem I had and took a deposit of $1600 and never did the work, after all this I had another tech fix the problem for $75. Anas is a rip off artist and uses several different variations of spelling of his name to try to cover his tracks. FYI the problem always seems to be a condenser. I took them to court, judgement in our favor. the courts cannot locate him or his company read more

Ryan has been the best contractor I've ever had to deal with. From start-to-finish they have been exceptionally prompt, honest, reliable, responsible, respectful, and enjoyable to work with. We had a 29 year old oil furnace, 29 year old oil hot water heater (yep, it was the original), and about a 12 year old A/C unit. After pricing out a few options/companies we chose Ryan to replace everything with a GeoThermal system. From the first contact with Patrick Ryan (yes, his name is on the business and he acts like it), I knew this was the company I was going to use. Patrick is an incredibly knowledgeable engineer (and proudly a little nerdy) who came out to my house himself to talk to me about the GeoThermal system/options. He came back with his cousin Tim Ryan and did the whole house energy audit (Manual J) and wrote up my project estimate. The estimate was only $16 off from my final cost (because the permit fees changed a little) and is very close to the estimate that is on their website under ryangeothermal.com (then click on 'pricing'). Patrick was always very responsive to my exhausting questions via email and he and Crestina helped walk me through all the paperwork to get the state/federal credits/rebates. If you have oil heat, you are making a huge mistake not considering GeoThermal. Ryan is also great because they do all the work start-to-finish including the drilling so there was never the finger pointing if anything went wrong like is common with subcontractors. They take ownership from start to finish and do the job right! Other companies contract out the drilling, electric, plumbing, tank removal, etc. and the cost increases significantly! So do the headaches, I'm sure. People fear the up front cost of GeoThermal, but with all the rebates/credits and immediate cost savings it literally pays itself off quickly. My most expensive electric bill this winter was about $450 and that is now the only bill I have. My neighbors were spending $1,000/month on oil alone this winter. Also, my house is more comfortable than ever. We have a two story home with a finished basement and it is all one zone. Since the GeoThermal system runs such long, efficient cycles, the air mixing is far superior and the house balances out great. My bedroom used to be freezing in the winter because the oil furnace would run for such short cycles and the heat never got there. Now, every room is the same temperature all the time. Plus, I no longer have an dirty oil tank, loud A/C unit anymore. And, I no longer have anything that emits carbon monoxide or any greenhouse gases. I couldn't have been happier with my Ryan experience, and I am an admittedly picky/demanding client. I've recommended Ryan for GeoThermal as well as Natural Gas projects to friends and everyone has been equally as happy. UPDATE: A full year after Ryan installed my system there was some settling of the ground where the well lines entered our house under our gravel walkway. I called up Patrick and he sent his crew a few days later who repaired our walkway and added compacted gravel underneath the walkway. I can't stress enough this is the best contractor I've ever had to deal with. read more

Ryan has great customer service and we are happy to use them for our business- they come when we need them to, are friendly, and get the job done. read more

From my personal experience as well as multiple people who I've referred to this company, nothing but thorough service - very happy and would refer to everyone. read more

Do not use this company.. Ryan Heating Cooling from Union, NJ installed our central air conditioner years ago and we had to get someone else to take a look at the horrible work they did. We were advised that the installation needed to be redone. They put huge plastic pipes that looked like the material of garbage bags. These pipes were put in my closets leaving no room for our clothing. The emergency water discharge valve was left outside the pan so if this overflows it will flood the ceiling. After a few arguments Ryan came back and installed smaller pipes, otherwise we would not pay them. Today my husband went to the Attic and found out that all the debris from the installation, including pieces of metal, wood, sheetrock, cardboard boxes, and nails were left in the attic. All this debris left behind destroyed our insulation. Very sloppy job!!! read more

This Company is absolutely terrible! DO NOT WASTE YOUR MONEY. They took $17,000 from me to do a job and completely disappeared. No one should have to go through what I went through! read more

Ryan personnel are very responsive and go that extra step to ensure customer satisfaction. I have been very happy with the service they provided in installing and maintaining our new natural gas furnace, removal of the old oil tank form underground and fixing other ancillary interfaces( which are not necessarily their responsibility). The back office/customer service support provided by Christina and Palmyra are fantastic and helped tremendously in obtaining financing from banks and utility company not just for their product for other repairs my house needed. read more

I had the Waterfurnace Series 7 geothermal system installed by Ryan Inc end of Dec, 2015. This unit replaced my older geothermal system which had an atypical open loop well-system. Thus, integrating the water furnace into my older system presented a bit of a challenge. The Ryans, and their professional crew, did an excellent job setting up the new water furnace, figuring out non-standard set up to my well system, patiently tweaking the flow rate of the water in the well system until it was running nice & smoothly, and stepping me through how the system works including the sophisticated digital control/monitoring system ( http://www.auroracontrols.com used in conjunction with a Symphony remote control system which I can control too-- beyond thermostat control (https://symphony.mywaterfurnace.com/). The Ryans monitor (& adjust) the system remotely at their office & if anything needs adjusting at the house, they quickly set up an appointment to do physical adjustments to the physical system -- they have done so even when I was unaware that the system could use additional adjustments (at no charge). In addition to their being extremely responsive to the remote control systems, Tim & Patrick have been very responsive, and helpful in explaining how the system works & in answering --very patiently-- my many (technical and non-technical) questions I have had-- whether by phone or emails (see below for sample). Not only are they very responsive and ready to help out in a professional, friendly manner, but when problems have arisen they are candid, and honest. Good example of this was during the initial install when they had to contend with my non-standard water piping system that has perplexed me since I've owned my home: Tim observed a ball valve connected to my well system and its connection to an outdoor sill cock which normally, and as the previous owners of my home had (misleadingly) told me, is to provide well water for hose, lawn & garden watering, and other outdoor uses. Much to my surprise, the Ryans discovered that the ball valve was in fact connected to the street service. They have since offered to modify the valves (including it in original install price!) so that my well water, rather than city water, supplies outdoor hose system -- saving me a substantial amount of money on my water utility bill. There are many other examples of how helpful the Ryans have been in explaining and installing my geothermal system. I'll finish off with a couple of sample emails between the Ryans & me (aka DJA). These speak for themselves... From: Tim Ryan timmryan@ryanbuilds.com Subject: Re: Symphony tech info & loop pump's 0 watt energy status Date: December 30, 2015 at 2:34:07 PM EST To: DJA ..pump is located at the bottom of the well. Usually the water pumped from this well serves multiple purposes such as drinking water where city water is not available or an outside spigot for washing cars or watering lawns. It is possible in your house it is just used for heating. However, the symphony system is made to sense the loop pump that would be powered through the waterfurnace controls. Nonetheless, I will check with the waterfurnace engineers to see if there is any way to sense an external pump. On Dec 29, 2015, at 4:08 PM, Tim Ryan timmryan@ryanbuilds.com wrote Hi DJA, just got a chance to review the configuration of your system. You have an open loop system that gets water from your existing well to use for the geothermal. After the water passes through the geothermal it is released back into the aquafer through a recharge well. A closed loop system would have pipes that go down into the ground and come back up again and connect back to the geothermal system again. A closed loop system will have a separate loop pump to circulate this fluid around the system. That loop pump does not exist in an open loop system. Therefore, it is appropriate for the loop pump to be reading zero on the symphony. From: DJA Sent: Monday, December 28, 2015 4:33 PM To: Tim Ryan timmryan@ryanbuilds.com patrickryan@ryanbuilds.com Thanks Tim, & Patrick. System seems impressive. Your geotherm team too. Thanks to all. cheers & Happy New Year. I'll be in touch. --DJA read more

Top to bottom awesome company! I had one of the best experiences dealing with Ryan company. I recently had geothermal system installed by them (btw it's amazing). Previously I had propane heat which cost me a fortune. Every single contact with the company was simply outstanding. I got a quick appointment and estimate. Pat, who came out to do the estimate, was superb in explaining my options and how the system would work. The girls in the office, Palmira and Crestina, were super helpful with applying for financing, any permits, and all kinds of paperwork. Additionally, every single worker who was a part of Ryan's team, was exceptionally polite, punctual and precise ( they even played with my dog and tried to explain what they are doing to my 4 yr old twins :) Furthermore, every day they left they made sure to clean up after themselves to make our lives a little easier. I can't imagine a better experience. The project was done timely and right. I could not recommend this company any stronger! I even talked few of my neighbors into looking into geothermal too. Hope you pick them for your next project, because trust me they are soooooo worth the money! read more