We reached out for service in the morning because our thermostat dropped working. They were able…read moreto provide service the same day. It was during a heat wave so to have a same day call was fantastic. Add to that, they were courteous and the communication was ongoing throughout the day. Highly recommended!!!

Came quickly and took care of our issue with a lower quote and final price than other businesses…read morehad offered. Very kind and helpful too!

We would happily call them again for any water heater problems. Patrick arrived on time, was…read moreprofessional, and pleasant to deal with. He answered our questions and fixed our problem.

A new water heater was installed within five hours of us making the first call. Thank god we have…read morewater now. Thank you!!!

Called for someone to come for an estimate for a blocked pipe backing up into the basement…read moreshower/toilet. Made it clear when the man arrived that this was for an ESTIMATE. Tech did the work WITH NO PERMISSION while we were upstairs checking with another plumber we'd called in the interim, then got pissed when we told him that we would be going with someone else and began yelling at us because he did the work already. Absolutely unprofessional attitude, honestly pretty obvious why they don't have many stars considering we were told someone would be here by 11AM and he got here around 2, and then had to put up with that nonsense. EDIT: and he broke the toilet seat. Unbelievable.

Well here goes (sorry for the long post). Broken outdoor hose bib…read more Called last Wednesday, told $99 fee if they gave estimate but didnt do the job. Showed up earlier than told (appreciate it but wasn't ready). Estimated & paid $875. Convinced sig other that the price was market value. Told us following morning. Took off of work. Showed up at 2 pm (after 2 phone calls). Plumber ran to home depot, said he got materials for under $30. Spent 1 hour working. Called company 3 days following asking for itemized bill. Representative finally called back and wanted to know why we wanted an itemized bill and who would view it. Hour later, got the itemized bill which included $99 service fee. I call, he tells me that $99 is for the work that was done. I questioned if the $99 is in addition to the TWO HOURS (not one) of the labor ($250/hour). He said the $99 is for doing the job (aka labor). Afyrr questioning further, he tells me the $99 is for coming out during a pandemic because they are trying to limit their jobs (24 hr company trying not to do jobs and stay in business?) I ask for a refund of $99 fee and he angrily says he will contact supervisor and call me back, hangs up. Material: $225 2 hrs labor ($250/hr): $500 Covid fee: $99 Tax on LABOR and materials: $52 Reported to BBB, Master plumbers of NJ, etc. DO NOT HIRE.

Hot water heater replaced. Matt is the best in the business, quick response and fast replacement of…read moremy hot water heater. Very professional and reliable with very fair pricing. Highly recommended

So happy to have found Preferred Plus after reading reviews online! We had water in and around our…read morefurnace, and I called Matt around 9am. Within a few hours, he was at my house and the issue was fixed. Turns out it was a faulty water valve to our broken humidifier. Price was reasonable and he provided quotes for potential future service. Matt was a pleasure to work with and I felt he was honest with his recommendations. Looking forward to use him in the future!

Jonathan is amazing! He installed a complicated kitchen sink with hot water tank and high end…read morefaucet. He also installed my brass bar sink and faucet. Highly recommend. Easy to communicate with and very nice guy!

Jonathan installed our food disposal and handled everything end-to-end at a very fair price. He…read morealso installed a smart toilet for us and that project hit a few unexpected snags, but he worked through it and wrapped everything up cleanly. Very friendly and great attitude!

Great work very knowledgeable and professional and he fixed the problem I would recommend him 100…read morepercent thank you ... Anthony

Anthony did a fantastic job replacing our old water heater with a new on-demand system. Clean work,…read morewell done. will definitly use him again. Dan

Air conditioning unit stopped working. They came out to check out the unit and repaired. Great…read morecompany to use. Highly recommend

Jason was very nice and completed the task of cleaning all 5 of my split units inside and the two…read morecondensers outside. The price was fair (middle of all quotes I received). He didn't try to sell me anything and all units are clean And in working order. He left the work area clean as well.

Last week my thermostat had an X through it and heat was not working. Searched YELP and saw reviews…read moreand called them. The tech was here within two hours. It wasn't the thermostat but the furnace which was over 30 years old. Their salesman came out and we decided to do the furnace and central air system. They had it installed within 24 hours The only issue we had was the rep talked to us about adding an air scrubber but neglected to add to sales order. But after speaking with him they sent another tech to install it and all is good

Got a quote to replace 1 outdoor faucet and replace wax seal for bathroom toilet! Just under 1400…read moreand I had to pay the 50 dollars for something they didn't have to evaluate! My bad! I will never use them.