As far as I know ... this is the corporate store location…read more Teresa handled my requests for activation assistance with the people in the Philippines to activate my phone. I spent 4 hours at home and 1 hour at the Verizon store to activate my new phone. It was a BRUTAL day. .. but Teresa ( I believe that's her name ) ... we had the opportunity to get to know each other while waiting for the activation department to do their thing. She handled the situation with extreme professionalism. For the first time ever I really like a Verizon sales representative.

We have been Verizon customers for over 26 years and still have not learned our lesson. The…read moreservice over those years has been hit and miss, along with the equipment either slightly working or being a total flop. We have upgrade, traded in, purchased outright, and then just used the equipment we had until something come along that we wanted to buy or trade in. The employees at this location are 'nice' with limitations of their requirements of being a Verizon employee. The employees are just Verizon employees who do not go beyond their personal place of being authenticly friendly, they are here just here to do a job and get paid - not be nice or anything close friendly. The young girl with we were assigned to reeked of marijuana. We had to explain to her 3, 4, 5 times that we had already upgraded our phones to S25's and needed to turn purchased old phones in.

While visiting my father in law in Florida, he received a new cable box that needed to be installed…read moreto replace the old box. I dove in and disconnected the old box and hooked up the new box. Everything was great till we discovered that he did not have the ability to DVR. We contacted Spectrum and learned that we needed a different box. We drove down and picked up the new box. On the way home, Dad asked if we could call and make an appointment to have a technician come out and install the new box as he didn't want to burden me with another installation. I called Spectrum and Jerry assisted me quickly by setting up an appointment for this afternoon. Randall showed up early and got straight to work. He not only hooked up the new box, but he also updated the box in the bedroom. He changed out the old cables as well. My Dad In Law was so relieved, happy and impressed with Randall's service and with Jerry being able to set up the appointment so quickly. With Dad approaching 92 years of age, customer service is so important and helpful to him and these two employees definitely deserve some recognition. Great service!

Deceptive "Suspension" Trap - They wait months to steal your money!…read more "I canceled my service on September 4th. I did everything right. But Spectrum didn't actually close the account--they 'suspended' it without my consent. They waited 4 months until January 1st to suddenly charge my bank account $55 for a 'free' SIM card saying the account was suspended. When I called to get my money back, the reps were argumentative and blamed ME for not checking my email for a company I already quit. They strategically wait until you stop looking so they can take your money. This is predatory billing. Hardworking people, BEWARE of their 'free' offers--they are just hidden traps designed to hit you later." This was purchased online. Worst experience !! NO more spectrum , it is a subscription deceives people

terrible no response in 2 weeks to 2 support tickets. Live chat is never available, 24/7 support…read moreyeah right there is not even a phone number to call

From the owner: Webs Hosting and Domain Name Registrationread more

Whoever the lady was that greeted me was NOT friendly and helpful. Very standoffish. I tried to…read moregive them research papers and a painting of the fire in Ocala in 1883 and all they had to say was, 'maybe, probably.' I asked where is the museum, the rest of the stuff, beside the one room up front of the office. She said, we have a couple of things in the back, making me think she didn't want to take me back there. All in all, I don't think it's a place civilians are welcome.

Cox has had an essential monopoly of the high speed internet for many years until very recently…read more They have not acted in good faith to support their customers and provide state of the art reliable service. Hopefully as competition grows in this sector, they will learn that reliability and dependability are the most important elements of this service. Nobody cares how superfast your claims of speed are if your network is down. As soon as I have a fiber optic network with underground cables I will be switching. I do not recommend. The cell service is very spotty, also not recommended.

We just moved into to new apt in Ocala. The easy set up was not so easy. I happened to see Cox…read moreprofessionals in our neighborhood. Joe and Jameel were very willing to get us on line. They spent at least an hour troubleshooting the issue and got us on line and made the experience truly friendly. These gentleman deserve to be recognized for exemplified customer service. You really want this kind of customer service and support and Joe and Jameel understand what that means. 5 out of 5

I just thought I'd write a follow up on my initial review. Even after a response from my review who…read moresaid "I will immediately get on this!" yet another week has passed and we still have the internet box sitting here waiting for a return box which they say is required. I cannot ship back to where it came from as is only a distribution center. Eventually Verizon will charge me for something we've been trying for now 8 weeks to return. I cannot see how this helps their business by my letting them know that their service is horrid. Their responses are obviously canned! I want this box out of my house now, not tomorrow, nor next week, nor next month. I'd like Verizon to own up to their mess up and send the return box and I will forgive this entire mess. If not it will go to the BBB and to small claims court where I shall not lose with all the phone calls, emails etc from Verizon stating this will be taken care of asap. What is the definition of this please. Just send the box, we will return it and continue to be ok with the service that they keep changing also. Guess you don't need permission to change ones plans without letting them know and a half butt response when you call about it. I wish this to be over and done with, I do not wish to be charged for something we really told them we did not wish to try and then lied to stating it was free for 30 days etc. So glad we never opened the box and connected. All I ask Verizon to do is keep their word! I am very tempted to pay the shipping back to the distribution center with a signature required so that I have proof we no long have custody of this box. It will stand up in court.

This is the worst internet service I have ever had. I pay for 10mbps and most of this time I get…read morebetween 1-5 mbps. It always buffers movies so cannot watch now. I cannot get any other service as this is the only one offered in my community. I have been complaining for over a year to DCM and they have one excuse after another why it's not their service and yet many neighbors have to same complaint

Their satellite internet is very fast and a lower price than the large competitor…read more We have been using them for about 5 years at our office. Gary there and Jim are great for support if it is needed.

From the owner: SEO, web design, ISP, Internet services, hosting, Shoretel Business Communications, HP Support and…read moreServices, IT services, networking and cabling

I called and spoke with a male employee. I specifically asked if they stocked cell phone antennas…read morefor remote areas. He told me yes, they them in stock. We drove 25 miles only to find out that they didn't stock any cell phone antennas and the male employee was nowhere to be found. His wife didn't seem too concerned about the loss of time and money we incurred.

We received a $400 estimate from Mike at this company for the complete installation of an…read moreover-the-air antenna system. They installed the antenna using old black coax that was left over from a prior cable installation and a length of new black coax that runs up the side of our white house to the antenna on the roof. I'm not a fan of the black cable running all the way up the side of the house when white coax is readily available, but I was willing to accept that. We also thought since they used old coax for the run to the TV that the price should have reflected that with a discount of some sort. It didn't though, and we were also willing to accept that. We later discovered quite by accident, however, that any time our dishwasher was turned on, we were getting interference on the television, and we made the mistake of calling to ask if the installation using the old coax could be the problem. Rather than respond to us professionally, the owner quickly became defensive and immediately said he could come out and run a new coax but that it was going to cost us more money. At that point, we were taken aback and the conversation took a different path than we had intended. We asked why it would cost us more for a new coax given that he had quoted us $400 for complete installation. He said installation NEVER includes new coax because every house has existing coax. He then began berating my partner and I for tag-teaming him and went on to cite all the pains he had taken in making the sale, which had required two emails and a phone call. By this time, I was admittedly furious with his tone and approach and things only went from bad to worse when he began telling me that he has been in business for 27 years and knows all about customers like me. He wouldn't let me finish a single sentence because he said he knew exactly where I was going with everything and anything I tried to say. It was a terrible interaction that didn't need to be that way. We really had not intended to get in any big fight over this, but were simply looking to troubleshoot the issue so that we could do whatever was needed to resolve it. I must admit, however, that yes, Mike probably does know customers like me and has undoubtedly run into a lot of us over the years. Who wouldn't agree, after all, that if the problem was due to improper installation, they shouldn't have to pay additional money to see it done right. The reason for the issue remains of course unresolved. We have an electrician coming to check it out. All we had wanted to know from Mike is whether it would be possible for the old coax to be behind this. Instead, he turned otherwise satisfied customers into anything but.