While visiting my father in law in Florida, he received a new cable box that needed to be installed to replace the old box. I dove in and disconnected the old box and hooked up the new box. Everything was great till we discovered that he did not have the ability to DVR. We contacted Spectrum and learned that we needed a different box. We drove down and picked up the new box. On the way home, Dad asked if we could call and make an appointment to have a technician come out and install the new box as he didn't want to burden me with another installation. I called Spectrum and Jerry assisted me quickly by setting up an appointment for this afternoon. Randall showed up early and got straight to work. He not only hooked up the new box, but he also updated the box in the bedroom. He changed out the old cables as well. My Dad In Law was so relieved, happy and impressed with Randall's service and with Jerry being able to set up the appointment so quickly. With Dad approaching 92 years of age, customer service is so important and helpful to him and these two employees definitely deserve some recognition. Great service! read more

Deceptive "Suspension" Trap - They wait months to steal your money! "I canceled my service on September 4th. I did everything right. But Spectrum didn't actually close the account--they 'suspended' it without my consent. They waited 4 months until January 1st to suddenly charge my bank account $55 for a 'free' SIM card saying the account was suspended. When I called to get my money back, the reps were argumentative and blamed ME for not checking my email for a company I already quit. They strategically wait until you stop looking so they can take your money. This is predatory billing. Hardworking people, BEWARE of their 'free' offers--they are just hidden traps designed to hit you later." This was purchased online. Worst experience !! NO more spectrum , it is a subscription deceives people read more

I was released from the hospital on 08/09 have not been able to get Spectrum to help get me on line saying I was online. I ask why is phone saying I am off line. They then said it must be my internet provider. On another call technical support told me I didn't need to be a crazy man because I am sick. I responded if the Spectrum tech wasn't 3hours late and told it was an hour away. I need to go to bed, he was wonderful and got me up and online. Feel Spectrum disrespected me and no longer respect them or team members are professional or care. You call and the agent answers from BOSTON, lA, Alabama and the customer has to bring them up to date on the issues. read more

Started out ok- service guy spoke very little even when I spoke to him- said he was finished and raced out the door - tried TV didn't work, had to run to his truck to have him come back! Then he said it was my set. I needed a new one-what? I said no, then he did a couple of other things, boom it worked- then he ran out the door and took off- I get he wants to go home, I get it was the LAST appointment, but come on...from bad to worse!!! read more

38 minutes ago New Was told by Spectrum Business to come to this store to transfer a business account. First trip, was told by a rep that they needed both of us to come in. Next day, we both come in and the most condescending rep (his name is Joey, he refused to give me his last name) said he couldn't help us. No manager on site. Definitely not the way to deal with a 20 year business customer. Taking my business elsewhere. read more

Seems Spectrum finds it acceptable to process my personal information and identification to some unknown company not owned, nor affiliate, CatfishID without my permission, consent, knowledge, agreement, or approval. I'm in the process of contacting a few lawyers whom specialize in Privacy Policy. Also, "Joey" a supervisor representing the local Spectrum was condescending, constantly repeating the same information over to me without clarification of the circumstances; and, with every repetition he used belittling and disrespectful mannerism. Then, suppose a supervisor representative that can't even tuck their shirt in shouldn't be regarded with the professionalism expected from the titled position. read more

if you are considering spectrum in the sw Marion oak area don't. The company is not able to keep up with the growth. Our internet will be mostly out for a month as they add/fix nodes we are above 100% capacity. This means you internet and streaming will lag into uselessness at peak times. Think after work. Also spectrum phone uses Verizon. there is no tower near by. i get 1 to two bars. to use my phone i have to link it to the wifi. Of course no that doesn't work. My "cable" is streaming. That doesn't work. They will eventually fix it up to a month but since they did not plan for the growth it will continue to break until the area is done being built up...years. If you must use them choose the lowest price the speed wont matter. I have the highest service and i started this review 30 minutes ago. Call COX first they might service you and they do not have the growth issue. read more

Honesty, one of the worst customer service experiences I've ever had. I visited to get some help on an account that was opened in my name. I've never had spectrum in my life and I wanted to get it ironed out. I first tried calling and customer service told me to go to the store to verify my identity and all the notes would be in the system. Lo and behold, the workers , including the "store manager" could not find anything and refused to help. Him and another man with glasses who had no idea what he was doing were very rude and short with me. I ended up asking what the problem was and they just scoffed and said they could not find anything to help me and I had "'no account". Well why am I being charged ? Piss poor service. This location needs to be investigated by corporate. See the other reviews.. it isn't a one off. This place sucks. read more

I made an appointment as I was traveling two hours. I got there a half an hour early and they were able to take me right in. It is a very well set up store and the two young men that were working that morning were very nice as I walked through the door. They both were very helpful and pleasant and polite. While I was there a very rude man came in and seemed to be agitated that he couldn't be seen right away.the two young men handled it very well and respectful but the man kept being rude and even call Spectrum to complain and made sure he was loud enough for everyone to hear him. I felt so bad for those to young men that did their best to calm the rude man down. Why do a few customers have to act that way, I don't know! It was very busy with several customers walking in at one time but they still did a good job and moved each customer through quickly. Thank you Nicholas read more

Spectrum put in a new fiber optic line in my area solicited materials in my mail box and all over my property. The pole that has the spectrum fiber optic label is on my property line, so I went to the store to ask and they said I talked to me and that I would have to pay for the extra line and I said no you guys advertised in the area I live in and put marketing materials on my gate to join spectrum and they said its in the red and have a good day. No extra go do more and find out for the customer. I don't always believe reviews but how I was treated was very dismissive and they could care less.. So I gave my business to another company. The pole on my property with their name and their marketing materials on my property but its in the red and no service allowed. Sorry not good. I was pretty much told ma'am have a good day. read more

Well I just transfered over from Verizon and my ringtone won't change. I was on line half hour with tech they couldn't help. I went to store and red beard was rude and had no concern about attempting to assist. I have been with Verizon 7 yrs never been in a Verizon store where they didn't at least try to help me. He was a jerk asss read more

First they promised high speed internet and it was fast but as the months went on it got slower and slower while our bill got higher then they told us that our Mobil bill was separate from our Internet bill with was a lie also lookes like at the end off it all not good at all STAY AWAY FROM SPECTRUM!!!! with there poor customer service representatives and a lack of communication Verizon here we come!!! read more

This is the WORST store we have ever seen. The staff (I won't use the word "Workers") seem disinterested in helping anyone. We have had similar experiences here before, but just visited it again just to return a cable box that had been replaced with a new one. After being specifically told by spectrum to use this store (UPS store was an option but we wanted to go directly to spectrum) "Max" repeatedly tried to send us to a UPS store. He finally took the old box but refused to provide a receipt for the return. Then he didn't want to take the spectrum cardboard box the cable box was in! Don't know if he even logged in the return and didn't seem very interested in doing his J-O-B. Might add we were the only customers in the store and none of the three staff even glanced up at us. If there is any way to avoid using this store we strongly suggest doing so. read more

42 minutes on the phone to request connection for new service on Cable and Internet. This should be automated on the website b/c time is money and you wasted a lot of mine. read more

Rude! Rude! Rude! They discontinued my parent's modem due to the age of the modem. Letter said install new modem. Nowhere in that letter did it say when they would get the new one. They have been waiting for a tech to show up with the new modem. New modem never came. So now they are telling them for a tech to come out is $65.00 or they can drive 30 miles for the new one and install it themselves. My dad doesn't drive due to dementia. Can't install it due to dementia. Told them my son was up the road and he could get it. He gets there and the guy says can't have it until you turn in the old one. Son says this is f&$king ridiculous and the guy behind the could starts cussing at him and yelling. Told him to F-off. and So now I have to take off work to go into town ( I have a farm, I don't go into town) to pick it up and bring the old one. This is the worst service I have ever seen in a business. In the mean time, my elderly parents are without a house phone, without a TV, without internet, and without cell. Talk about deserting your customer! This company's customer service sucks read more

I would recommend using the online customer service chat. If you must do business in person, make sure it's not Nick. He is not knowledgeable about anything and quite rude. read more

The staff here are rude and disrespectful. I have been in here several times and they give incorrect information. when you attempt to ask questions they just ignore you or walk away. this is appalling as I am stuck with spectrum service in my area. read more

I had gone in to buy a phone so I saw about five employees there I went to sign in to the kiosk a young man said you don't need to sign in okay stop "this guy was sitting down at a oval table for people who would be waiting to speak about a phone" so he ask what can I do for you? Here to buy a phone I'm looking at Apple phones needless to say they didn't have one in stock. okay here is my problem I'm a customer when a employee who is there to SELL PRODUCT can't even stand-up introduced themselves and ask how I can help? it's ridiculous! Not only that he had the attitude of a sloth. So I don't see myself dealing with an employee like that again! Spectrum tv and phone service is good but as employee relations they need to be schooled. read more

Wow! We are new to the area and we're having trouble installing our internet. I got a same day appointment for a tech to come out. Our tech Richard was above the best. So knowledgeable and helpful. Very thorough with what he was doing and our issue. He got us on instantly. Highly recommend. read more

I'd rather leave ZERO stars for this pathetic service company that not only lies about their services, but then even fails to be able to deliver on their own lies! The internet service is less than half the speed that you'll pay for, and it's completely unreliable. They also gouge their customers by not providing any prorated billing, even if you cancel on the first of the month...you still pay for the full month! Such a rip off and such crappy service! They just suck! Find a better alternative...ANY alternative!!! read more

I just recently moved into a new house and had gotten Spectrum internet. I accidentally cut the internet cord while digging and Harley the technician with Spectrum came out within 30 minutes at about 7pm while it was pouring rain. He found that the original cord that was put in was the wrong size and took the initiative to replace the entire cord which gave us faster internet and more peace of mind when digging because of how much thicker it was. Thank you Harley with Spectrum. read more

Spectrum sucks in my area be prepared it takes like an hour to cancel on the phone they di*k around with you. Trying to get you to stay. I'm super patient and he had me yelling at him "just cancel my freaking service". It was ridiculous. Switched to Tmobile home and love it. I have two gamers in the house and 6 people total in the house. We've had no problem since we switched. Plus I was paying 100 something with spectrum and now 40 on Tmobile. read more

I have never commented, only the staff of this store are terrible, I was disappointed to have decided to open a new phone and choose this store, if you need help, please don't go to this store read more

The service was okay. Your typical cable company, so a good deal to start and then slow service coupled with jacked-up prices. Then I truly cut the cable, turning in all equipment at a local store, closing my account and moving forward with streaming on 10/13/21. I know because now, on 11/13/21, I'm having to waste my time contacting Spectrum with their receipt from that previous transaction in my hand. I can't say what was going through the mind of the service rep at the store, but she must not have liked the pleasure I took in returning my equipment and closing my account because instead of doing as I asked, she just registered my equipment is being turned in and left my account open. That's 1. I received the bill for October, as expected and paid it in full. I pay all of my bills on time. For me, that was the end of it. But today, as I was going through emails during my break, I see Spectrum has contacted me. When I open the email, I see a bill for another $80 service period. Um, no. That's 2. When I got off work, after a 12-hour shift, I got on chat with Spectrum to try and set the record straight. Instead, I'm told, I have to call the customer service center in order to resolve the dispute. This is exactly what I didn't want to have to do because I know, like most do, I will be harranged and made to wait by a company already seriously lacking in customer service. I'll be nice. 2.5. Now the problem arises and that in me; bipolar with extreme anxiety swings akin to PTSD. I've reached my limit. The only person I feel bad for here is the customer service rep who got my wrath at this point. I forget your name, I hope you can forgive me. I didn't go to extremes, but I did go over the top. However, leaving me on hold indefinitely was not a good answer to my problem. I am ashamed of my behavior, but still - 3. The last rep I spoke with, I kept my calm. However, I still believe I was getting the whatever-treatment (might just be me) and it sure feels like I have to prove more than I should. I have a receipt. From Spectrum. I was not adverse to telling the rep I would be smashing Spectrum in review, as well as explaining that I had breached my ability to be rational and would happily contact the local sheriff first thing Monday to report theft. To prove my point: I had enough, hung up the phone when I was put on hold again and within one minute received a call back from the rep telling me the account was closed and I would see the future charge canceled. That's 4. That's why you get a one-star review, Spectrum. 5 - 4 = 1. I curse by nature. These are just words to me, used to add flavor to conversation, just like spice on meat. Even so, I am fully cognizant that such speech offends others. If I were able, if it were acceptable on a site such as this, I would have such beautiful words to say about this company and its treatment of customers. Instead, I'll just say good riddance. read more

I don't want to give even 1 star!!!!! This company is horrible!!!! Buyer BEWARE! Sign up with any other company then them if you can. They do not pro rate their service but do not tell you that and state it's in the fine print of their bill. They even admit that most people do not read the fine print when I called. If you use there service for one day of the billing cycle, they will charge you for the full month of service! They should be required to tell you that when you call to cancel. What a way to scam individuals out of there hard earned money. I have NEVER HAD this happen to me with any other cable or internet provider. Please do yourself justice and go with any other provider if available in your area. read more

I had a terrible experience with spectrum cable.. first off they are very expensive for what you get. Regardless I was a loyal spectrum customer for over 3 years with never missing a payment and never a late payment ever! A few months ago I cannot pay spectrum due to loss of job. I owed spectrum two months by the time I found a job. Of course they cut off my cable which is understandable. After after many harassing phone calls at wee hours of the morning night and day I finally get a call from the collection department of spectrum the lady was very rude and very forceful trying to make me make a payment when I had no cash to do so. She threatened me with collection agency I said that's fine but as soon as I get a job I can pay them. Few weeks later I found a job and was earning money once again to be able to pay spectrum what I owed them. I called spectrum and spoke to a lady to make arrangements on payments to what I owed spectrum lady said yes we can work with you. I made one $20 payment 2 weeks from then I tried to make another payment and my account was not recognized meaning it was closed. A month or two later I get noticed from a collecting agency threatening to ruin my credit if I don't pay account in full. I'm finally back on my feet and was able to pay the full amount I owed spectrum. I do not recommend spectrum to anybody horrible cable company the worst I've ever dealt with! Consumer beware of spectrum and their rude way of treating a customer! I would rather watch no TV ever than to deal with spectrum again!!!!!!!!!!!!! read more

Had Spectrum 10+ years ago. WOW, what a difference. Fast, easy and simple to install (self service to install). Speed is 2- 5X greater than Century Link. And, their Telephone and site support are great too. First time in 20 years I can honestly say I'm happy with my internet provider and their service. If you work from home or have multiple devices draining bandwidth, Spectrum is the only way to go for Internet. read more

best service ever !! Sam took good care of us and found a plan that fit our budget . thank you for the easy encounter . Bob and Sue