As far as I know ... this is the corporate store location. Teresa handled my requests for activation assistance with the people in the Philippines to activate my phone. I spent 4 hours at home and 1 hour at the Verizon store to activate my new phone. It was a BRUTAL day. .. but Teresa ( I believe that's her name ) ... we had the opportunity to get to know each other while waiting for the activation department to do their thing. She handled the situation with extreme professionalism. For the first time ever I really like a Verizon sales representative. read more

Verizon - This is the address of the corporate location - Internet Service Providers Near Me - Ocala, Florida

Good phone service but not customer service here now have 6 people working but all hiding in the back 10 people ahead of me been here over an hour one person has been helped and left this is so bad I just need to turn in a phone read more

Verizon - Lobby of inside Verizon - Internet Service Providers Near Me - Ocala, Florida

My wife and I came in here to get lines cancelled due to her son recently passing away. The customer service is awful, the reps move at a snail's pace, the store was packed with customers, clearly agitated about how long the service was taking. The manager of the store is lackadaisical at best, the representatives disappear into a back room for periods at a time and don't say a word to the customers, the manger did the exact same thing as well. Very poorly run store, the operations need a thorough revamping in my opinion. Very disappointing to say the least. Once we got service, Mary-Kate actually did a great job and was helpful to my wife's needs. read more

Verizon Ocala on college road is filled with dishonest people. They will lie even if the truth sounded better. Received an AI response to my complaint 4 months ago about integrity being important. Another lie. Verizon has been over billing for months. Customer No Service sends you to tbe store. The store figures out the issue but cant correct it as they've conveniently lost all your account paperwork. They then say you need to speak to the original liar who was their crook sales person. Who again isn't there. This is all by design to be as painful as possible. They just lost another lawsuit for shady practices. Seems like another should start being drafted. read more

Went into the Cellular Sales Verizon store yesterday and was assisted by Guiseppi. He was patient and knowledgeable in helping me purchase my new iPhone 16Plus. Didn't take long and left the store happy with my new phone! read more

After dealing with Quantum Fiber, we found that Verizon was quick and efficient. We had service the same day and everything worked perfectly. read more

Our journey with Verizon started at 9 am where we called the store to pay off our phones. They referred us to a 800 number which we called. They could only take 500 at a time but instead of putting it on the phones, they put it on our already paid bill for the month...then charged us $10 to mess our account up. They refunded us and referred us back to the store. We went to the store and they tried to allow us to pay the two phones off...which we only succeeded in paying one off. We purchased 2 phones but they would only take money for one phone at a time...what??? What in the world is wrong with Verizon?? Can you imagine going to the grocery store and only allowed to pay for one item at a time? We were there until 2 pm...what a waste of time. Thanks Verizon for being the worst store in Ocala! read more

*Trust and integrity are very important to us* seems to be the reply from management or owner. Judging by the reviews, this statement is not true. I went to the store in Ocala today to purchase a new I phone 16 pro max, the lady who helped me was nice but left me to help every other person that came into the store. She did not come back to check and make sure that the phone to phone transfer completed. I am sorry, but I indicated to her that I am not good with technology. I am not alone. But she did not come back and the manager told me that I should just take both phones home and finish there. I wish I had NEVER gone there. The last time I went there I told myself NEVER again, but I guess I was desperate .... NEVER AGAIN ... So I sit here with 2 phones that don't work ... I can't call anyone ... Your digital tech support is a joke you are not alone ... they all are. I am a long time customer, but get me out the door quickly. My blood pressure is sky high and I want to say bad words, but know that will not solve anything. My disappointment is FIVE STAR read more

Went in the store to ask a few questions, Sierra was able to help me right on the spot. I had four questions that was super easy for her not me don't know how to do phone stuff and computer stuff. She was very nice and friendly. Smiling and helpful. read more

Beware of 'Ahmed', at the store on SR 40 at the Ocala city limits. He was supposed to 'upgrade' me to a 'Jet Pack'. What a nightmare! Never completed changing my phone number to a new phone, and disappeared when I let him know I had no phone! No no one seems to care I have been without a number for a week! They kept most of my money, tho, although the store now treats me as if I had come kind of virus: December 9, 2021 Angelo Anello temp number (352) 233- 1176 perm number (813) 505- 4841 To Whom It May Concern: Last Friday, December 3, 2021, I went into an Ocala Verizon store, to purchase a 'Jet Pack', for reception on Verizon's internet network. I was sold a package with a new 'Edge' phone (because my moto e6 wouldn't work); promised by Verizon Agent Ahmed, that the January 2022 first payment would be less than $ 200. I agreed, and waited for my number (813) 505- 4841, to be changed. He even wrote down his quote on my receipt, and then denied that he wrote it. The number was not transferred, and Ahmed has avoided me; he left about 3:00 PM. He texted me the next day, saying I had 'threatened' him, because I had pointed out that he lied to me about the price, and failed to transfer the number. He tole me it was 'out of his hands'! I waited through Sunday, December 6, 2021, when it was apparent the number wasn't going to change. Driving back to the store, I explained my predicament to Anna (352) 519- 1244. She tried to help, taking back the items purchased, and returning my old phone. I tried contacting the previous carrier (Total/ Tracfone), but was told the number 'wasn't available'. I spent hours on hold, trying to fix this, using Anna's phone. Today is the fifth day I have been unreachable, because my number is 'not in service'. No one at Verizon seems to be interested in this; there is no commission to be had. I would like to dispute the sale, as dishonest 'activation fees', and therefore void: Suntrust (Triust) disputes (800) 447- 8994 Cellular Sales 12/ 3 26.94 " " 96.00 112.94 charged 12/ 3 - 12.51 credit 12/ 6 - 3.20 " " 50.00 credit due on returned box 12/ 6 157.23 total refund ? (never worked) Please help me restore my number, and retrieve my refund(s) from Verizon! Thank you in advance for any help you may offer. Sincerely, Angelo Anello cc: Any Interested Media FCC Telecom FL Senior Consumer Agencies read more

A new location that is humungous and sparkles with a modern touch. You'll find a ton of salesmen as well as an over abundant amount of charging stations. Even is you're not here for their service there's quite a large variety of accessories in every color. As with everything inside the store, the parking lot is large and is easy to get in and out of. read more

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Stranger things have happened, bought a new iPhone max 15 pro max from Apple, for some reason the esim would not go over to Verizon so spent an hour on the phone with a person who finally figured it out. In the meantime she asked if we wished to try the Verizon internet box free for 30 days. We did not want to do so but she insisted was free. Well free is NOT FREE! She said they would send a box that we had to set up ourselves. In the meantime they changed our bill to over 300.00 before we even received the box. . We have contacted 5 times for a return box, after the box arrived immediate call to return and not do the service. They said only way could return was through them sending a box. They have NOT done so. Fifth call said (7) days ago were going to send a box expedited and would receive it on Wednesday, two days ago and still no box. In the mean time they have our account # and can do as they please so will need to go to credit union to stop them from charging us for something never opened, never set up. Of course when this happens they will probably turn off our phones. This is a super bad way to do business and very disappointed in their service. We are not allowed to bring the box back to a Verizon store! We need to wait for an empty box with an RFA return number. Do not fall for this trick! All the companies now wish to get paid through your bank and it is difficult to correct. My suggestion is to tell them to bug off! I will now report to the BBB and will also find someone else who can help. The box is still unopened, just waiting for a lousy box to return. There, as I stated, 5 different calls to date and they will receive another this morning. This is totally not worth the effort! When someone says "NO" does this not mean "NO?" They insist cannot send a return address label so now ten days out and no box! Do not deal with them! read more

This review is for the Verizon store located at 4602 SW College Road in Ocala, FL. Ask for Ronnie Lane. He was polite, efficient and professional. Took care of my need to upgrade with no hard sell and no bait and switch. He gave me exactly what I was looking for, set the account up quickly and saved me some money in the bargain. I was very pleased with his service. read more

James the manager was very demeaning and spoke down to me when I presented an issue with switching over phones. I had both phones, clearly stated the issue, and he insisted I had to purchase iCloud storage. I tried to explain I have switched phones over without purchasing iCloud before and he repeatedly insisted that it was needed and there was nothing he could do to help, and the only other way to fix it was to delete everything off my phone, even though I have 16 gigabytes of storage. Not sure how someone with so few people skills and such misogynistic tendencies ended up as manager. read more

I was here last night, waited for far too long for service to deal with a "waterproof phone" that had water in the camera because I got stuck out in the rain with it. I was sold a new phone as well as a Palm as a convenient smaller version of my iPhone that I can call, message, and use my other apps on, saying it would be compatible with my iPhone. This thing definitely wasn't, plus it couldn't pick up a cell signal where my phone had two bars. Now I'm back at the store to return in, so far I've been here 45 minutes to make a simple return and I'm still waiting, they can't figure out how to make their computer process a return. To add to the horrible wait times, they have removed all the chairs from the store, saying it gets the customers out the door faster. I feel bad for the elderly woman who had to lean on the railing because there was nowhere comfortable for her to be served. If I could give zero stars I would, but that's not an option. read more

This is literally the worst Verizon store I have ever been to. iPhone 12 Max launch day. Waited two hours because of a store mess up. No apology. No one cared. Asked me to come back later that night because they fixed the situation. I return. Name on the bag with the new phone in it. After 20 minutes, they realized that had accidentally sold it to someone else. 2.5 hours. No phone. No one at the store cared at all. Absolutely unbelievable. Rude. Unorganized. Unprofessional 11/13/20. read more

I have been with Verizon since they bought out Alltel. I have 8 lines at this time, have had 10. In December 2021 we upgraded 5 phones due to an in-store promotion. The young man we dealt gave us wrong information as to what the bill would be and the trade-in we would get for the phones. When we went back into the store to question him. He is on vacation and will not be back until Feb. 1, which is outside the 30 days to change our minds. We were told no one in the store is allowed to read his notes because they are private. I contacted two reps online and was told that no one can fix the wrong charges. We will just have to pay them, they are so sorry we were misled. I have sung the praises of Verizon all these years, but I am warning anyone that goes into the store to beware of what you are told, only the bill you receive will matter. You may want to check around before you made any decisions. read more

I had purchased my current phone at this store. That said, I wish I had been warned away from this particular location. After waiting forty minutes with a technical question, the individual helping me disappeared to the back with my phone. Five or six minutes later, he returned to basically tell me I was S. O. L. The manager was equally non-empathetic, directing me to my phone's manufacturer, Apple. The store is large. The inventory is extensive. The humanoids inside are focussed on sales. Service does not exist at this Verizon outlet. read more

Be wary of this store. You'd be better to deal with Verizon over the phone or online. The sales people hear are limited on knowledge of their own products and mainly push you to spend unnecessarily on products and accessories. My wife's IPhone had a common problem that a third store informed us about upon walk in but this Verizon store had already pushed the newest product on her without ever suggesting or checking their own technicians. Also while i was on the phone with her they kept pushing accessories as she repeated told the guy no "thank you". read more

The gentleman who waited on me was short, uninformative and rushed. He offered no advice on specials. Sent me to ATT

I have had so many poor customer service experiences over the past few years I have been overheard saying "Good Customer Service is Dead". I went into this Verizon location because my son's phone died and he needed a new one. I went in ready for the fight where the salesperson constantly tries to up-sell me things I don't want. Luckily we got Reggie Wright! This guy was great. Super friendly, he listened to what we were saying, was incredibly knowledgable and did not act like he had somewhere else to be. He was focused on us and what we needed. We wound up transferring my son's number to my wife's work line and got her a new phone that would work better for her business. Reggie wound up saving us money monthly and earned customers that will ask for him by name and if he is not available we will set up an appointment for a time when he is! To be clear I do not know and have never met this rep prior to our experience last night but I can assure you that he is a complete pro. I work with and consult several billion dollar and many many million dollar companies and can tell you right now that Reggie would be an asset to any one of them and a great example of what customer service can and should be! read more

This is a huge corperate company. I walked in, took a number, and oh by the way, your customers are just that, a number. After waiting, I show the nice man who works for Verizon one of my phones which I bought for my 86 year old mother. It is her only access to her family, friends, and use in case of an emergency. I bought this phone 5 months ago, the screen just whited out, so its not any good and she can't use it. He said the warrenty has run out and I said I just bought it in August. After some digging, he found I was right and said we will have to send you another one in the mail. I said I didn't want a refurbished phone and he said that's just the way it is. I said I went through three refurbished phones before, and from my own experience, they are junk. I am sure there are plenty of other people who agree with me. Knowing my mother is 86, and will be 87 in January, he said well, you could buy her another new one. I said really! I bought a new phone 5 months ago, it quits, then you want to give me a used (refurbished) phone, and now you tell me I can buy another new phone and I can keep the refurbished one for a spare? You do not care about her having a phone. And God only knows when this junk refurbished phone will get here because of the holidays. You guys are a giant corporate piece of crap, preying on little 86 year old ladies and families who care about them. By the way, we have had that phone number since Maine Wireless which was before you took them over. Nice way to treat your good loyal customers! read more