We had a major problem on the phone with another Indian call…read morecenter representative switching our service to att. But Freddy Lopez Jr. was amazing. He took care of our issue completely. He spent a lot of time with us solving all of our issues and explaining everything to us in great detail. I appreciate what he did for us. We're new to the area and were very stressed out when we walked into the store but walked out happy. Thank you from Frank and Jodie

My daughter needed a new phone so Pablo & Bradin helped us the customer service was amazing. Moving…read moreforward to today we went in and picked up the new phone. We had Martin helped us and he was 100% amazing. We spent about two hours In This AT&T due to transfer the old phone to new phone. Brandin came out and recognized us. Which was amazing, we got some things which had deals 100% amazing. Bradin & Martin took care of us and their customer service was top notch. I highly recommend this AT&T for any kind of needs for your phones. Thank you Pablo, Martin, Bradin for amazing customer support!

The service here is horrible. I highly recommend you don't go there. I was in the store for almost…read more5 minutes and I still wasn't greeted by any staff member. Everyone seems to be in their own little world. They prefer that you go talk to a kiosk or do all of your business with a computer so when you go to do your business with a computer, the computer or the kiosk cannot take cash. Which was the purpose of my whole visit ! Moreover, the selection of phones that they have aren't very many they're sold out of most of them so you only end up getting what they have as opposed to what you want because that's all they have available. The value is really poor because they won't even put a person in there to greet/advise you so if you wanna go to a store in sit there and not even be recognized for 10 or 15 minutes and this is the place for you! if you're busy and you need to get things done, I might look at a different AT&T store and to be honest with you after dealing with AT&T I might try T-mobile because T-mobile seem to be more friendly to the customer and they really act concerned about you. Bye ATT Yes, no I don't want to contact somebody else. I was already in your store your company had the opportunity to service me you didn't think I was important enough to service me then. So why should I waste more of my time, hoping that you might service me in the future ! People's time is valuable. If you have a $200 credit for me. Contact me if not. Please keep your insincere apologies to yourself. $$$ talks. Best Regards, Respectfully Submitted. A future T-mobile Customer!

I switched to AT&T in April and when I did (with my 6 lines), I had an offer to get the a wireless…read moreinternet for $40 per month (5G access basically). I could not get Fiber, so I thought I would use it until Fiber became available. In August, the City of Ocala ran Fiber to my neighborhood, so I signed up for it and cancelled the AT&T internet and when I called to cancel, I was given a UPS label to put on the box to send the modem back. I sent it back and then was charged over $200 for rental of this box for the remainder of 2 years that I had signed for - I was told I was renting the modem, but not that I had to keep paying on it forever. I contacted AT&T multiple times - at first, I could not find the tracking of the return, so I could not get any satisfaction. Then I found it and called the LOYALTY department, figuring everything was going to be OK now. Wrong! This guy did not care that I returned it. I said that if I have to pay for it, why did you have me send it back? And if I have to pay for it, send it back to me so I can sell it to somebody. He refused. As soon as my obligations for the phones are up, I am out of there! Pretty sad public relations!

As far as I know ... this is the corporate store location…read more Teresa handled my requests for activation assistance with the people in the Philippines to activate my phone. I spent 4 hours at home and 1 hour at the Verizon store to activate my new phone. It was a BRUTAL day. .. but Teresa ( I believe that's her name ) ... we had the opportunity to get to know each other while waiting for the activation department to do their thing. She handled the situation with extreme professionalism. For the first time ever I really like a Verizon sales representative.

Good phone service but not customer service here now have 6 people working but all hiding in the…read moreback 10 people ahead of me been here over an hour one person has been helped and left this is so bad I just need to turn in a phone

love this store! most people seem super sweet and helpful! would return, and probably will. thanks…read moreWW!

I've always seen this place passing by while I'm running errands, so I finally decided to stop by…read moretoday. Oh my gosh, it's worth every penny! And guess what? Chelsea and Melody were super helpful in unlocking my phone and getting a free service. They were amazing!

I visited PC Planet based on the positive reviews I read. I have to say, this company is great!…read more The gentlemen in the office are professional, courteous, and very thorough. Everything they did was explained to me in detail along with the cost, which was certainly reasonable. I highly recommend this place for your computer problems and/or sales. Pamela

Great and friendly service. Laptop runs like new, prices are very reasonable…read more Bring dog biscuits for little Teddy when you come! Was recommended by a friend and am recommending back to the general public. You got my business for sure.