I went into Ocala's Best Buy yesterday because I needed a new phone case. I knew exactly what I was looking for otherwise I probably wouldn't have bothered walking in there. Best Buy serves a momentary purpose, they have certain items that all the other stores similar have and to me in these cases it's who has the best deal because whenever I've tried to seek out help with laptops or computers I never have received great service whether it be trying to gain their assistance or knowledgeable people in their area. If you know what you need and you know your prices then by all means utilize Best Buy and it's availability. Address: 2499 SW 27th Avenue Ocala Florida 34471 Hours: Friday 10AM-9PM Saturday 10AM-9PM Sunday 10AM-8PM Monday 10AM-9PM Tuesday 10AM-9PM Wednesday 10AM-9PM Thursday 10AM-9PM Geek Squad 10AM-9PM Phone: (352)237-7995 Wheelchair accessible *** read more

Found an electronic device I wanted and then went looking for a salesperson. One was walking by in a hurry but I stopped her to ask about it as I pointed it out in a locked cabinet. She told me to stand at the end of the line for a sales rep. ??? Will not shop there again until 'service' improves. read more

Tech was friendly and seemed trained, but not sure if the training he received involved providing deceptive information on the screen repair of my MacBook Pro laptop. For example, he said after a quick electronic diagnosis that "the drive may be broken" and "the camera is not working". Regarding the former, I took the laptop home and connected it via HDMI; the desktop shows up and drive functions with no problem. I just might update the OS. For the latter, replacing the LCD includes the built-in camera. He blanket derided local repair shops as "mom and pop," a tactic of fear. He also claimed that the high cost to repair the screen was because it would require completely taking apart the innards, when everyone who is familiar with MacBook Pros knows you just have to remove 6 hinge screws and a couple of wire connectors. Geek tech pulled a "Wizard of Oz" move, by removing my laptop from the table and taking it (literally) behind the curtain. In this way, he was able to hide the fact that the HDMI output would show perfect desktop and OS. Other than that, my appointment was for 11:45 and I was not seen until 12:20; other customers were also kept waiting some 30 minutes. Not impressed by BB! read more

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Shout out for Quinton from geek squad. You went above and beyond to help out new iPhone users. We really appreciate your assistance. 5 Star Service, Thank You read more

First of all, Bobby in Geek Squad is so darn thorough and explains things so even I can understand. I just love him. He set up wired 5 speaker surround sound install for me. The guys who showed up blew me away with how clean and professional they were. They came in and handled those million wires like it was nothing. TRUST THESE PEOPLE FOR YOUR SURROUND SYSTEM INSTALL, it is worth every penny. I have 5 speakers, a woofer, stereo, TV, dvd player, and more. Can't see a single wire anywhere. I am speechless. read more

Best Buy Ocala - This is one side of the room and you can't see a single wire - Appliances Near Me - Ocala, Florida

I never really bother with the sales staff on most things when going to a Best Buy as I usually know what I want and do a bit of research on their website beforehand. In this case I needed a new cell phone charger cable as mine was frayed and their own generic brand for Androids work just fine, and at a much cheaper price point compared to T-Mobile or Verizon's store price. This location serves it's purpose as long as you know what you need. read more

Good luck calling to speak to someone. I've been trying to call for over thirty minutes ‍

I learned today that in spite of having paid a couple hundred for the full annual maintenance service, it is Best Buy policy not have the Geek Squad work on computers that have Windows 10 in it. Surprise surprise. Not a fan. read more

Amazing service from the Geek Squad, they helped me fix my phone screen that Tech Bros messed up. They were very understanding and helpful, even went above and beyond to give me back the messed up screen in professional packaging do I could return it. Great service! read more

Bought a TV and they throw it over my 6 ft fence. Called to complain and this is the outcome; I would have to return wait for return to process to than reorder a TV under $300 seems a bit excessive. read more

Don't bother making an appointment for computer service. They do not honor the appointment time. Everyone that was there before you gets serviced ahead of you. I left after 35 minutes. Review only allowed 1 thru 5 for rating. I wanted to rate it a ZERO. read more

Went to pick up a television. Looked around for about 15 minutes. When we finally decided on the tv. To get help was a little challenging. Once we did get someone they couldn't answer our questions and had to go to another sales person. We did make the purchase but not sure if we would return for further appliance purchases. read more

This place is kind of awkward. Sometimes they have really good deals and other times not so much. They have this thing lately. When you walk in if you want to talk to a human being you basically have to get a number. And then whenever they find someone to help you they do. They have a good selection of Apple products and it seems a good selection of PCs. I do not use PCs so I can't tell the difference. I think this is a go to place if you wanna order a new cell phone and get on a contract. They also have a lot of cases and some other random stuff that you might need. They do have a good selection of TVs and it's nice to be able to try them out in advance. They also have sound bars and that sort of stuff. I hear that some Best Buy's have a place where they will install things into your car I have not tried that yet but that's next on my list. read more

Best Buy Ocala - Did you know you need to get in line for an assistant when you walk in the door? - Appliances Near Me - Ocala, Florida

Greeted at the entrance, trying to get a new cell provider. Greeter said she was getting someone, then disappeared to do cash register. A clerk in the cell phone area ignored us and played on his phone. I said something about this loudly to my wife. He comes over. He's not the cell phone guy, two more guys come over. They aren't the cell phone guy either. My wait meter bottomed out. If I were a professional shopper I'd tear this place a new patootie. Useless, avoid at all costs. read more

Super friendly staff overall. Ocala itself is the problem. There is so much sketchiness in a town that is known as the horse capital of the world. Not much Best Buy can do about that. Have gone to this location when The Villages is out of something. Very easy curbside pickup here. read more

This review is specifically for Jacob N. The IHA SR Consultant Sales. I am not sure if I can put his whole name on here so I am sure there is only one Jacob N with that title. We went back into this store the following day to get my mom a TV for her bedroom and a TV stand for the TV we bought yesterday. I explained to Jacob that my mom is just moving into town and we are out buying all the things she needs. Jacob went above and beyond to help us. He looked at the order we did yesterday and the salesman from yesterday did not suggest anything at all. Jacob helped us delete the order I did yesterday and put everything on one order, along with a "Buy Best Total Tech" package. He knew every wire, cable, extension cord etc we were going to need. Even the package to hide the wires on the wall. He went through and made sure it was all delivered complete with what the tech team would need to put everything together and set my mom up. The Tech team came yesterday and they were super nice and even logged into all the apps I share with my mom for streaming TV and explained how to use it. This man was literally a saving grace for my mom and the store. Without him I was going to have to run around and find a handyman or something because we literally just arrived 2 days before going to this store and knew nothing. read more

When in to buy a car system after 20 min and 4 salespeople walking pass tracked one down for information. He was useless had no clue on what I was asking just stared at me. No offer to find someone who has more knowledge very sad customer service so I left now looking elsewhere my advice STAY AWAY if i could NO STAR FOR YOU read more

This review is for The Geek Squad in the Ocala store . My computer froze while trying to update . I took it in yesterday evening and they were able to fix it and restore my computer in one day . Hunter was the agent who assisted me and Travis was the agent who did the repair . I was very pleased with their professionalism and compassion for an old lady who was freaking out . I also want to put in a word for the Best Buy protection plans . We have the total package plan and didn't have to pay anything for this repair , which would have cost $250 . If you know nothing about fixing computers I recommend this plan and The Geek Squad . Thank you read more

Jay was super helpful, he had a lot of patience and helped me get through the whole process

Living in Ocala and trying to find electronics is difficult as we don't have many options. When you want a new TV, etc., and you don't want to purchase online, the only options are Best Buy or Sam's Club. My in store experience over the years has been good with Best Buy, the reason for my one star review is their lack of support for active duty military or veterans of the United States military. Since December 2023, I have purchased over $4,500 dollars worth of merchandise from Brandsmart between Ocala, Gainesville and one of their Tampa stores. Two days ago I went in there to purchase another Samsung Q series soundbar after the one I purchased in December took a crap. While waiting on the service for it (as its is still under warranty) I decided to purchase a newer model and if the non-working one is repairable I can put it with one of my other TV's. I purchased at Q850, I(The 800 is the one that broke). I have repeatedly asked their managers if they offer a military discount and have always been told no. However, online it states that its up to each store's discretion if you speak to a manager. I asked to and spoke to a manager and the answer as always is "no". Its disgusting that stores like this, like everyone, are quick to say "Thank you for your service", but showing their real appreciation by giving a small discount to those of us who served is not even considered or done. If you really mean what you say about your appreciation for our service and sacrifice so you can be free to have a business and make money off of our defending of our freedom and rights, actions speak louder than words. I purchased the unit there ONLY because Brandsmart (which had the same unit for significantly less btw and they wouldn't honor a price match cuz of some other rule they use to not match), would have to ship it to me and I wanted the unit that day. So far I am not impressed with the unit at all, and am thinking about returning it. But moving forward I will not purchase anything else from Best Buy until they recognize the active duty soldiers and those of us who served and made it back home alive! read more

First of all, Alex torres is absolutely amazing and helpful! I purchased a four thousand dollar tv yesterday. Brought it home after they loaded it and did everything. Got it set up and it has a fat crack in the tv. I came back the following day. And experienced Nick M, the manager. Absolutely the worst manager I've ever dealt with, this man has ZERO customer service abilities and has no business being a manager. I have been going to Best Buy since I was a little kid and have always loved it. Never been so turned off from a manager. He needs to be removed from his position. Alex Torres, needs a raise. I got ahold of corporate and they made everything right. I've never in my life left a bad review. But the manager is unacceptable. read more

Attempted to contact Lady Lake on 2/20/24 to resolve an issue regarding a rescheduled install, by Lady Lake, of a vehicle dash camera, which had already been paid for with the Best Buy card and then paid off with my personal account. I was transferred instead to a customer service agent, at the Ocala store, who would not accommodate me by contacting Geek Squad at Lady Lake to verify they still had the dash camera in their possession before I was made to repurchase the item. I was informed I would get a credit on the Best Buy Card and not refunded the amount to my personal account. My concern was if I ordered the camera again and they could not find the camera, due to Geek Squad still having it in their cage, it would be reordered from their warehouse and I would have to reschedule to install a second time. I did not want to drive 18 miles to get the install done in two days to find out they don't have the item, because it was reordered. The customer service agent called me "Bud" and laughed when I tried to explain my concern and when I asked to speak to a manager, said a manager was not available and terminated the phone call, because of my attitude. They just lost a sale, because as the customer, I should not have to do their job for them when it was their shortage of employees to install the camera during the initial appointment and lack of dilligence that caused the order to be canceled and refunded. I don't understand how people expect to get paid more money to do their job, but can't accommodate a customer's request, which would have taken a minute or two, or reshedule an installation and ensure the order did not get cancelled. Very poor customer service. read more

Very good attention and service. Shout out to Gabby, she was amazing. Very helpful, stayed with us and guided us step by step. We went in for new IPad and phone and she helped us tremendously. We had a couple of issues with dead iPad and phone company, but she was patient, knowledgeable and friendly and assured us that everything was going to be fine. If you need something and stuff done go to Gabby. We need more people like her in business. Thank you Best Buy and thank you Gabby. read more

They had the product we wanted at a good price; however, it was a nightmare trying to get someone to help us.

Best Buy Geek Squad I tried to stop a renewal on 2/3/24 by phone, online when I couldn't do either I went to the store. They couldn't stop renewal either. Called on 2/5/24 and got it stopped and a refund was granted only thing they tried to short me $150 Just got off the phone and looks as if it may be a fight read more

I have only had good experiences with best buy. This location in particular is clean and the staff are quick and friendly. Tonight I tried to return an open box product. When they scanned it it brought up an old order and I had to explain I didn't buy it 1 year ago and they listened. Then they noticed the serial number on the box and the product didn't match and they listened when I said it wasn't me who did that. They believed me even when all the evidence said I was a liar. They scanned my order barcode so they could bring up my bb cc and I was refunded. I have always appreciate bestbuy and do so even more now. Thanks bestbuy. read more

Before moving to the Ocala area, we enjoyed shopping at Best Buy, even visiting just to browse around to see if there was something new we might want. Not so at the Ocala Best Buy. Shopping there has been the worst experience we've had in our many years (65) of marriage and we'll regrettably not be returning to Best Buy in Ocala ... ever. It is long story that started with the item on display not being in stock. That required an order and subsequent actions too uncomfortable to repeat here. Too, an additional 40 mile round trip was necessary to resolve some of the issues which created more bureaucratic disconnects due to lack of knowledge and/or disagreements between employees. Bottom line is that this Best Buy failed to live up to the documented agreement used during our first visit to motivate a substantial purchase. As a result, costs increased creating an uncomfortable environment for us and for others around us. The one exception to all the confusion was the young sales lady that initially helped us during our first visit. We'll not be returning but, should anyone decide to give Best Buy Ocala a try a new phone, look for Shelby. read more

I just spent a wasted hour on the phone trying to get a simple service arranged. I had used Geek Squad to reinstall my stereo equipment after my last three moves and tried to use them a fourth time for the same service. It was a total disaster! The person in the Geek Squad department I talked with on the phone could not understand this simple request even though I spoke slowly and descriptively each time. She kept asking me if I bought my speakers at BestBuy which had nothing to do with the job. Another call to the store got me someone else who was a bit better but still had not idea on how to handle this simple request. I finally gave up and decided to give my business to another company. Service like this has to be impacting their bottom line. read more

I was trying to find a certain printer that of course was not in stock. Neither were any other lower priced models. I saw a computer sitting on a shelf which I believed was for customers to look up items {on their own} There was no customer service anywhere. I went to the front customer service and waited waited waited to be helped. Funny thing is the guy was not waiting on anyone. Just shooting the breeze. He finally called me up. I explained they were out out of stock on the printer I wanted, but thought he could order one for me and Id just pay for it there.He told me he couldnt do that. It would probably be best if I just did from home. Why the HELL did I waste my gas and time.???? read more

They have most things I have needed at a fair price. Their return policy is very generous. They could use more people in the store as it's sometimes hard to find someone but when I know what I want, I just need curb side pickup and that works best for me. read more

On January 30th ,our quest to investigate a printer purchase was expedited by a young professional, pleasant and patient lady by the name of Gabrielle. A great asset to this company! read more

Cracked my iPhone screen today so I scheduled a same day screen replacement via the apple support app for 6:20pm. Unfortunately this store was the closest location to me that could perform the repair same day. Made the drive up from Orlando (80 miles) and got there around 6:05 pm. Upon arriving the employee told me there was "no way they would be able to get to the repair today." For obvious reason I was incredibly frustrated and when I inquired why, the best explanation I could get from the employee and the store manager was, "if something went wrong they wouldn't have enough time". They then proceeded to explain to me that apple shouldn't allow customers to schedule appointments that time. Sure I'll buy that, but the simple fact is, via the apple support app, I scheduled a same day service with your store (which is contracted by apple) to provide a service is the allotted time advertised. Whether you drive 1 mile or 80 the principle is pretty straight forward. My question to Best Buy is, if you see someone schedule a repair, and you know what the repair is for, (considering it literally populates on a big screen behind the counter) why not contact the customer and explain that they will not be able to offer that service in the allotted time, and save EVERYONE time and headache. Customer service is not what it use to be. Needless to say, I have ZERO use for Best Buy any more read more

Best Buy Ocala - Appliances Near Me - Ocala, Florida

The new "make an appointment " to ask a question lost me as a customer. Too many other choices to dink around with that nonsense. Best Buy is becoming the Circuit City of 2024. read more

My horrible bad luck. Lived in our home for like 16 years with a wall unit. It would only hold a 60-inch TV. They no longer make 60-inch TVs, now TVs are 55 or 65 inches. I decide to buy a Samsung TV from Best Buy. I thought the 85 inch was great. I got rid of wall units after 16 years. After a long day at work, there's nothing better than catching up on some TV. With the US Open and NFL starting this weekend, I was excited to finally have my new TV installed. Unfortunately, my excitement was short-lived as I discovered that the TV hadn't been delivered or installed. When I called the 1800 number for information, they were unable to help and transferred me to the store. They said I was not allowed to speak to someone at my local Best Buy. All their calls are answered overseas. They transferred me 8 or 10 times to different people. They all said they did not know why the order was canceled. I was on the phone for over 2 hours. I had to leave work and drive to the store since there is no way to call the store. I was informed that my order had been cancelled by the computer for no apparent reason. Luckily, the staff was friendly and they were able to send someone out to install the TV on the same day. While there, my wife was sold my wife a $1,700 sound bar, which we decided to purchase and have installed a few days later. Unfortunately, during the installation of sound bar they dropped the TV and broken. They did not offer to bring temporary tv or one of their open box tvs. I asked if they could find another tv like mine at stores close by, they said no, we can order another one and wait. They didn't even try. They dropped my new tv and could careless! Despite our inconvenience and major disappointment in missing NFL and US Open and wait for 16 years to have a large tv. We are stuck staring at a blank wall! I guess I am watching YouTube on my iPhone this evening. The manager never called me back. unbelievable experience! They broke our 3-day-old tv and left. Buy from someone else and use someone that cares, like a local audio business to install. read more

Best Buy Ocala - Appliances Near Me - Ocala, Florida

The ma selling me the phone was great, but I guess the girl at the front on 10/29/23 flagged me as suspicious and when i went to purchase a phone for my new buisiness 6 employees flocked to the phone section attempting to seem casual, read more

I was in search of a wager and dryer. I had the pleasure of working with Vegas. I had gone to Lowe's and placed an order for a set to be delivered. It was my second choice because they were out of stock of my #1 choice. I was a bit bummed. I looked online and Best Buy had them in stock. I told my husband that I was driving to Best Buy to place the order and if they were available, I would cancel the others order. They had them in stock and I was SO HAPPY! We completed the transaction. As Vegas was filling everything out, I decided to walk around and look at the other washer and dryers. Vegas ran the transaction, I paid and left the store. While driving home, I called my husband because there was another washer/dryer that I REALLY liked. Of course they were a lot more. My husband gave me the green light to spend more and get the ones I REALLY like! I have the BEST husband!! I turned around and went back. I explained what I wanted to do and he handled it so smoothly and with a BIG smile!! I could not have had a better salesman! He was wonderful to work with. Thank you Vegas for being so kind, understanding and not annoyed with the return and for laughs! I highly recommend asking for Vegas and working with him directly! read more

It pains to leave this review as a former employee and a now loyal customer... Today my fiancé and I went in to this Best Buy to furnish out whole house too to bottom with new appliances TVs and Installation for all of these. As we recently moved from California and sold everything, we are closing on out new home next week. We went to the appliance department where we were greeted by Renee he was awesome bless his heart he was trying to help several people why multiple employees were walking around doing nothing. I had found the exact washing machine I wanted at a local competitor and had asked for a price match Renee had tried to get a manager over several times and finally pointed out a man to me that was standing talking on his cell phone in a different aisle as he walked by I called him over at Renee's request because he wouldn't come over for his own employee. I was amazed when JUAN THE GENRAL MANAGER Walked by me and held his finger up and told me to wait he went to the warehouse but stopped and was joking around with one of his employees he then came back and I had asked him for a price match I told him the company that we don't do that it's not a national company not only is it a national company if a local company within a Ocala! At that point he got very rude and aggressive and said that he couldn't do it he's only employee pointed out that their headquarters are in Washington and that makes them national not only local. He proceeded to go to the computer to do it as I thought while I spoke to my fiancé because we still need to go to other departments to buy stuff we had stopped in appliances first because it typically takes longer. At that point one looked at me and said I don't know why you're saying it so loud I can hear you it's not gonna change my mind Pretending that you're going to buy other things! At that point I asked if he was serious and told him I was very insulted I wasn't even speaking to him he continue to argue aggressively where are the customers gathered around to watch him verbally assault me at that point I left Renee begged me to stay he was so embarrassed. And quite frankly I was like I said I worked for this company I've been a loyal employee never in my entire life if I ever been treated like this! Do you self a favor don't go there one is an absolute misogynistic bully. I will be sure to put this on every social media site I can. read more

The service is was ok an all, but in the Nintendo and PlayStation area a lot of stuff was laying around in a lot of places and the employees didn't seem like they wanted to help read more

I made a purchase online for pick up 1/24, they didn't have this available until first week in Feb. & was picked up on 2/2. When we realized we didn't need it, having never been opened I searched online to find out what to do to return this totally unopened item. It said "RETURNS ARE SIMPLE IN STORE, RETURN PRODUCT BY 2/24". When I got to the store they told me it wasn't eligible for return after 14 days of purchase. They did me a "favor" giving me a gift card for the amount of the item even though I kept telling them I didn't want the gift card & just wanted the money back to my Best Buy credit card. Being disabled but driving to the store to make sure this was returned in compliance with what I was told, barely able to hold myself together after all this horrendous pain I took the gift card & hoped it could be settled properly later. Unfortunately I've come to find out online they would have been able to help better if I never returned it or had it shipped back. I'm never giving Best Buy my business again & it seems that the entire company is like this & worse. Policies are horrible & they are losing business on all ends because of "policies" & customer service. Let me be clear, it isn't necessarily the customer service at the store that has upset me it IS Best Buy in general. The rep at the store was kind enough to get me a chair & I HAD to leave with whatever they were giving me since I was there way too long. Now still trying to see if there's something proper that can be done at least I'm in my bed not suffering being upright. It's not about money, it's about bad communication & not having correct information. I wouldn't be as upset if when searching how to return it told me I only had 14 days to return. Plus the fact that the store kept telling me it was 14 days from PURCHASE & not pick up even though that should have also been seen in their system! read more

Ok, so maybe I was hasty in my review of Jonathan Vegas. I returned to the store to buy a new iPad three days after buying my iPhone. What a difference in treatment! You would have thought I talked badly about his momma! OMG... rude, abrupt, snide, I would have refused a new iPad if they were only $5.00!!! All I can say is BEWARE. read more