After everything I did finally get a refund and an apology from the store manager. The crazy part was I received notice of a refund 20 minutes before the tech. got here to see if it could be fixed a 2nd time. Also the manager told me to put my claim through the extended warranty company on my 2nd try but now Im told they are both the same, who knows but I did get my money back. read more

I bought what I was told was a floor model washer, brand new and the matching dryer! Used it for a couple of months no issues. Then all of a sudden the washer is leaking water all over the floor. Called the financial company to get information about the warranty. Called the warranty company and the unit has been registered to someone one else. The warranty is null and void! I have called corporate and left several messages with Morgan to which no reply! I have left messages for the store manager to call me and nothing. I already told the finance company I will not pay for a product I can not use!! I will never ever use this company for anything ever again! Since it was a big expense my lawyer is now involved and there will be court for these thieves!! read more

Awesome selection and Instock items. very knowledgeable employees ask for steve

I've been waiting well over a year now for the bench to go with my dining table and chairs . I paid for the bench when I bought the table with the promise it would only be a month or so because it was on back order . It is time-consuming to have to follow up and well overdue for my merchandise . Just provide me the two chairs instead of the bench I paid for over a year ago and complete my purchase . I need my two chairs because I have an incomplete set . read more

I bought a couch and love seat from them less than a year ago and already there is no cushion left...there has to be pillows all over because they're so uncomfortable $1300 and only lasted a few months...don't waste your money read more

I was so excited to buy a new sofa and reclining chair here 7 months ago. However, the seat in the sofa collapsed and now the seat on the 350 dollar reclining chair is also starting to collapse. Poor quality furniture. Not worth it one bit! read more

DO NOT BUY FROM THIS COMPANY unless you want to get screwed. Purchased a queen headboard,footboard, side rail bed as a surprise for our grandson. Was not told that once they swiped the credit card it was yours, no returns unless you want store credit. No refunds. Unknown to us he had already gotten a bed. Tried to return for a refund, too bad pilgrim, it's yours. I don't need store credit because I would never buy any of this stuff and put it my house. I just wish they would have been a little more upfront about the return policy. I should have known read more

Went to A.F. in Ocala The customer service was nice and helpful (Jason was our representative). We got a good price, nice looking bedroom set for almost half price in other places. Also, we got same day delivery. We are happy with our purchase. read more

Ordered a whole bedroom set over 6 months ago, American freight said we had to wait, the dresser was on backorder due to Covid UNDERSTANDABLE. So my wife kept calling now over 6 months later we call and Now they tell us it was discontinued. We got no call they didn't try to help UNTIL MY WIFE AND DAUGHTER COULDN'T TAKE IT ANYMORE AND WAS ABOUT TO GO SUPER CARENS. Eventually they offered a refund and we could drive a hour to get one we she didn't want. What a mess We've bought from them before but will not no more. I'll deal with mediocre product not Service read more

After going to several different furniture stores we came upon American Freight Furniture. We were greeted by a salesman named Nate. He was kind and seemed very knowledgeable. He was also very attentive and took his time with us, thanks Nate. We put together a nice bedroom suite and purchased some other pieces for the living room. We wound up getting our bed from the display floor. It was great, because we could see and feel what we would be getting. They even knocked down the price a bit since it was a display, sweet huh. We received very quick delivery, like the same day! The management personally made sure it was handled correctly. Our furniture was at our door only a few hours after we purchased it. They also assembled all of the furniture for us without hesitation. We are happy with the quality of our purchase and buying experience. We where given excellent service. The whole process was excellent! We highly recommend this place! read more

I bought my sofa set with an added warranty in case of any kind of damages. Well they first tried to take more money from me without putting it towards the sofa set and had them correct it. When I had a rip in my seam they told me it was not covered and there was nothing I could do about it. This place has cheap furniture and its not worth the money. DONT BOTHER! read more

Happy with my purchase and my experience. Got help from one of the managers, who answered questions, and worked with me on a package deal that met our needs. We ended up buying more than I anticipated, but got things we are very happy with, at a deal that was comfortable. The quality of the pieces we got exceeds our expectations. I was skeptical, given that the store looks like a warehouse (yes, even more than a Sam's Club does) rather than a showroom, but I would recommend, and I would go back. The delivery crew was friendly and helpful, and went out of their way to make sure we were happy with the delivery experience. If you're a high-end buyer, this may not be the experience for you. But if you're looking for reasonably priced, decent furniture, then I would check this place out - especially if Stephen (I tried to recruit him for my store, but he is happy with what he does and where he does it) is available to help you out! read more

love the excellent customer service. Manager went out of his way to help me with all request. perfect definitely will recommend them to anyone read more

If I could give negative stars I would. This place has the cheapest junk you can imagine and they do not stand behind their product unless you buy an expensive warranty. Stay away. read more

I would encourage you to spend your money somewhere else. My husband and I spent $600 on a king size mattress 3 months ago, and you can already see where the mattress is sinking in where we have been laying. We have even been rotating it! I would also like to add that our combined weight is about 300 pounds. Sooooo yea. No good! read more

We should have looked at the reviews before we bought anything here. First, my husband and I bought a bedroom set and he decided to assemble it ourselves. The bed frame was defective and he ended up having to modify it to get it to assemble. The floor model, not surprisingly, was unassembled, so someone apparently had trouble putting it together. Then the manager gave my husband a lot of sass for wanting to have a properly-built bedframe. We ended up getting a small amount of money back for our troubles. So, we went ahead and bought a mattress and box springs. Every morning our backs are hurting and we trouble getting out of the bed. This is with a 4-inch memory foam on top as well. So, I'm told unless it's defective, there's nothing they can do. Save yourself the aggravation and shop elsewhere. Even if you pay a little bit more, it'll be worth it. Look for sales on mattresses at Macy's. They have name brands and great sales. read more

After receiving poor customer service at Kane's and City Furniture, we decided to give American Freight a chance! I called the store and spoke to Mitchell the store manager, he was able to quickly assess our needs and invited us over for a visit. Their great selection of furniture, reasonable prices and no nonsense approach enabled us to make a business purchase with ease! Ron our sales manager was kind and professional as well as very personable, ask for him personally for excellent customer service! I am not the most easiest person to deal with and please, but Ron was able to come through and meet all our needs. He really went the extra mile in assisting us with our purchases, hats off to Ron for going above and beyond. I highly recommend American Freight for a great furniture shopping experience! read more

they'll say anything to get you to buy and out the door; once you're home and on your own customer service ends. the feet weren't on the sectional, not a huge deal, my husband is handy, but there are no guides on where to screw them in so my husband calls the place. the guy tells him there are pre-drilled holes; there are not. so he tries to drill the screws into place and the cheap cheap cheap screws stripped and it was impossible to drill into the particle board. now we have to go to lowes and get screws and a longer drill bit. and its about four inches shallower than our previous couch, i wish we had measured before time. would not buy again, do not recomend. i wish we had spent another five hundred and gone to a real furniture store; its all made of the same particle board but its still better quality. oh well. read more

I want to start this review with saying don't even waste your time going here unless you want to be disappointed. Went into the store on Sunday to buy a coffee table set I found online. They didn't have it in stock at the Sanford location but they told me I could order from another store and either pick it up or wait 3-4 weeks for it to get delivered to the Sanford store. Promising.... So I decided I would drive the hour and thirty minutes to the Ocala store. Before I decided to drive all the way to their Ocala location I decided to call and make sure the product was there and not in transit so I wouldn't waste my time. After an hour and thirty minutes I finally make it to the Ocala store! I was so excited. Only for them to waste 40 more minutes of my time not being able to find the product and saying they didn't have it! Remember I called 2 hours prior to make sure it was there. Disappointing to say the least. I called the store to let them know what happened and the only thing they could do was say sorry and give me my refund. They offered me store credit... why would I want your store credit when you can't even get my first order right let alone know what products you have in stock. Don't waste your time going here. This is why online stores will always be superior to s**t stores with s**t customer service. Unbelievable read more

The buying experience and selection are good but that's where it ends. Customer Service F-, Communication to set up delivery F-, Call back from there corporate office F-, Apology for Major inconvenience F-, if you want to waste your time and money stop on by, if you want to save yourself some major aggravation, drive on by!! Ocala, Florida. read more

TRUST ME!! Do not go to this store!!! They may be the cheapest in the area but cheap is the keyword!! Poor quality in products, EXTREMELY POOR QUALITY in service!!! My wife & I bought a mattress set from them over 3 years ago with warranty. The mattress has metal sticking out of it. My wife contacted them last year to start the warranty, only to be ignored. I reached out to them at the beginning of 2014 to try again, only to be ignored further. I went to the store, made sure they had our updated contact information, and was given an email address to contact a manager. Sent the email explaining the problem complete with pictures, and was still ignored. I left a 2 star rating for their store on Google and that was when their social media rep got involved. Was told they never received my email, and to send it again. So my email was sent twice. After being ignored for another week, I was told they finally approved the warranty, but could not reach out to my wife because they didn't have the correct phone number, which was a load of crap! They then told me when I called the store to resolve it that I would have to pay a pro rated fee of $175 to get the replacement mattress. I told them this was incorrect because it should be free, and that I was done doing business with them. That was when the manager told me that I wouldn't have to pay for it. I SHOULDN'T HAVE TO GO THROUGH 8 MISTAKES WITH THE COMPANY BEFORE THEY FINALLY DECIDE TO MAKE IT RIGHT!!! The staff there are incompetent and do not care about customer service. And to add salt to the wound, I reached out to their corporate office with the complaint, and they ignored it!!! BIG SURPRISE!!!! Save yourself the trouble that I and plenty of other customers have been through with American Freight. GO SOMEWHERE ELSE!!! You may spend more money, buy you will get better quality and better service. My wife and I are stuck with the metal sticking out of our mattress until we can afford to do business with another company. read more