***Updated Review*** We received the bed today, which was a…read morepretty fast 2-day delivery period. However, the delivery made the four stars go down to three. We had to pay for a red glove delivery that the wording got changed to platinum, but there was not really any description of what that would be. We were told that we would be able to choose the height of the bed. they installed the bed without asking for the height, and my husband had to tell them to lower it. They didn't seem pleased to have to do it, as the mattress was already installed on the base.they should have asked us before adding the mattress on top. They left without ensuring that the app was set up. Setting up the app entailed us getting under the bed to get the serial number, finding the sensors also under the bed which had not been put into their correct pockets, as well as attempting to find the setup box with a blinking light under the frame which is just inches off the ground so you can't crawl under the bed in order to set up the Wi-Fi. Fortunately, I am computer savvy so setting up the app wasn't difficult, but it was a bit of a challenge. Once we had to add my husband, it became a bit more challenging. they should have stayed to make sure it was all set up, like Sleep Number does. especially when you're paying for a bed that is three times the cost of a sleep number bed! Overall, I felt like they just dropped off the frame and put the mattress on top, plugging in a few wires. We did most of the complicated work. No high end, red glove or platinum service. One thing we found when putting in the sensors was a defect in the mattress. I've taken a picture of it to show the store and document so that our warranty is not void. ***** We went in looking for a purple mattress and found a much better choice for us. Julio was our non-pressure salesperson who stood by and led us from mattress to mattress over a two hour period as we tossed and turned and snuggled. We tried the sleep Number bed before, but ended up having too many aches and pains. Julio had a variety of beds from several manufacturers after listening to what we were looking for. Once we found the bed, he offered us options for adjustable base and financing. Overall, the transactions went fairly smooth. The reason for a four-star instead of a five-star review is because the prices were not clearly marked. It was a bit of a sticker shock for the bed that we finally did choose. And then, even though the mattress has a 20-year warranty, that can be void if we don't buy the $150 mattress protector. And the base was originally quoted as $1,600, but was actually $2,000 on sale. I realize this was just a mistake, but it all adds up. And that was the problem, at the end it all added up. The other issue was the information for the warranty was rattled off, but we never received anything regarding it in writing. Hopefully we will at time of delivery. fortunately my husband has a good memory, and wrote it down when we got in the car. That's not the same as having a pamphlet with the information. Overall, we are happy with our purchase, and will be spending the next 4 years paying for something that will hopefully will last 10 to 20!

Purchased mattress from this location on 2/18/23. Product was very good. However, it was the staff…read morethat made our visit there enjoyable. They were all very friendly, patient, and knowledgeable. Highly recommend this store !

Buying a new bed turned out to be my easiest and most pleasant business transaction since coming to…read moreOcala 6 months ago. Josh was knowledgeable & helpful. The prices are great and his guys who delivered & set up the bed were friendly, respectful & fast. I've been so disgusted in general, with bad customer service & high prices. This was really a welcome change!! And I LOVE my new bed.

We saved money on a firm hotel mattress that's much better than the highly touted online mattress…read morewe sent back! Spanish speaking salesman made us comfortable. Overall a very positive experience from sales to set up!

After everything I did finally get a refund and an apology from the store manager. The crazy part…read morewas I received notice of a refund 20 minutes before the tech. got here to see if it could be fixed a 2nd time. Also the manager told me to put my claim through the extended warranty company on my 2nd try but now Im told they are both the same, who knows but I did get my money back.

I bought what I was told was a floor model washer, brand new and the matching dryer! Used it for a…read morecouple of months no issues. Then all of a sudden the washer is leaking water all over the floor. Called the financial company to get information about the warranty. Called the warranty company and the unit has been registered to someone one else. The warranty is null and void! I have called corporate and left several messages with Morgan to which no reply! I have left messages for the store manager to call me and nothing. I already told the finance company I will not pay for a product I can not use!! I will never ever use this company for anything ever again! Since it was a big expense my lawyer is now involved and there will be court for these thieves!!

We needed another bed for the 3rd bedroom. I called Lee said come on down! Paul & I went to the…read morestore, picked out the mattress, box spring & it was delivered in 3 hours! If you stop by, telling him Susan sent you! Thanks Lee What A Pleasure Doing Business With You!

Bought my couch and love seat and love them. Great price and great service from Kent Furniture.read more

Good selection, great service, family business that was very easy to deal with and delivery was…read moremade in a timely basis and very professionally.

Nathan was absolutely amazing to work with, he was so helpful and patient. We got our mattress for…read moreSIGNIFICANTLY less than we thought we were going to pay, we saved almost $1K!

Should be zero stars...company does not honor the 10 year non-prorated warranty. Was told by the…read moremattress manufacturer that IF they honored the warranty I would have to drive the mattress to Orlando so they could fix it. IF they honor due to one small stain on the corner of the mattress, their warranty states stains (plural) not stain. WTF! No where in the warranty does it state that I have to drive to Orlando. Then I was told that since I didn't purchase a mattress protector from them it voided my warranty. Again, WTF, no where does it state that in the warranty. The owner Chris Wilson told me that if I didn't want to take advantage of the warranty, and drive it to Orlando then oh well! I am a senior on Social Security Disability how can I afford to rent a truck and drive the mattress to Orlando. DO NOT PURCHASE A MATTRESS FROM THIS COMPANY. Google - Top 459 Reviews and Complaints about Mattress Warehouse. Update: Filed a BBB complaint and surprise same rude service. Spoke to Christian Pope, Christian likes to talk over you, call you dude and tells you to listen. When I told him he needs to listen to customers he compared me to someone that steals at Walmart. I think Christian must have gotten his supervisor role by default. Can't post pictures here but if you want to see the pictures of my abused mattress look up Google reviews on Mattress Warehouse Ocala.

I often muse about how important good customer service is for businesses…read more A couple of weeks ago, my sister in Alabama and I bought my sister here a new bed. We were at the 39th Avenue store in Gainesville. It was an excellent experience in every way. Our salesman was outstanding. He was wealth of knowledge about all kinds of beds. He pushed no particular brand, and showed us many possibilities. He was entirely focused on us with a wonderful personality. We found the bed she wanted. It was delivered yesterday by two sweet guys. Our driveway was too narrow for the truck, so they hand carried the old out and the new one in. It was a long walk. They spent a long time showing my sister how to operate it. What nice guys! They made us smile through the whole delivery. I will always recommend The Sleep Center Mattress Company. Everything they did was perfect. These three men deserve a bonus. It is a beautiful bed for my sister. Linda Blondheim Becky Kalb

Our visit to The Sleep Center Superstore in Ocala was well worth the trip. "Biscuit" and Steven…read morewere super guys to deliver, set up and explain all the details of our split king adjustable bed. So professional and courteous! We're very happy with our purchase! Mac

Walking through Blocker's Furniture felt like stepping into a grand equestrian estate in Ocala. The…read morepieces are bold, oversized, and substantial. Thick wood. Heavy frames. Furniture that commands a room and assumes the room is enormous. If you own a sprawling ranch or a large estate and want your home to reflect that scale, this store will probably feel like a perfect match. The craftsmanship leans traditional and weighty. It is designed to make a statement. But I realized something about myself while I was there. I have already lived through the era of massive, heavy furniture. I have owned the pieces that required multiple people to move. I have designed around size and permanence. I am not in that chapter anymore. These days, I want light. I want bright. I want airy. I want pieces that feel flexible, cheerful, and easy to live with. Furniture that does not feel like a lifelong commitment. Furniture I can move myself if I need to. Furniture I can let go of without stress if life shifts. That is not a criticism of Blocker's. It is perspective. If your lifestyle calls for grand, solid, impressive pieces that anchor a large home, especially in Ocala's equistrian ranch culture, you will likely love what they offer. If you are in a season of simplicity, mobility, and lighter living, you may find yourself admiring the scale while realizing you want something different for where you are now. Perspective changes. And that is okay.

Massive warehouse showroom. Customer furniture options. Great selection. Free delivery. So much to…read morechoose from. Delivery staff were very professional.

Esther Made Us Feel Like Family -- A Truly Exceptional Experience…read more Walking into the MattressFirm Super Center in Ocala, we expected to shop for a mattress. What we didn't expect was to meet someone like Esther -- a manager who treats you with the kind of warmth, patience, and genuine care you usually only find with family. From the moment we arrived, Esther set the tone. She listened closely to every question we had, never rushed us, and offered thoughtful, knowledgeable feedback that made the entire process feel effortless. Her guidance was spot‑on, and because of her, my 22‑year‑old daughter felt confident making the right decision for her new mattress. What really stood out was Esther's presence. She's the kind of person who makes you feel seen, heard, and valued. By the time we were done, it didn't feel like a sales interaction -- it felt like someone truly looking out for us. If every store had an Esther, customer service standards would be on a completely different level. She was beyond excellent, and we're genuinely grateful for the experience she created for our family.

Like all the other reviews- this company sells pure junk and refuses to stand by their warranties…read more Please don't get scammed- do not buy anything from MattressFirm- Ever- you will regret it. Check out any site that shows reviews for this junk product company.