Friendly staff here at the Mattress Firm Clearance Center. That said, the lady who guided us around…read morerefused to show us anything that was on "clearance," just telling us "oh, you wouldn't want to look at those" after we specifically asked about them. So we tried about half a dozen new mattresses with much higher prices, with the sales lady shadowing us very closely and jabbering away about her personal life every minute we were there. Nice person with a winning personality, but we had come to focus on mattresses, not her past accomplishments or illnesses. If not for the incessant chatter during which we couldn't get a word in edgewise, we might actually have signed up to buy that $12,000 mattress "deal" she was "giving" us, but "don't tell anybody." Wow.

The last few years I have returned to Mattress Firm and purchased mattresses to replace old aging…read moreones. I have not been disappointed once. The associates are easy going and friendly. They point out different options and then leave you alone to explore. Questions are readily answered. Once you make your selection the checkout is smooth. I did have a minor problem with my recent purchase. Without hesitation it was solved with no questions asked. This is the kind of service that keeps me a returning customer.

She was very help. I laid down on the bed and it was comfortable…read more It was for the spare room and it was even more thn what I had wanted. I was surprised that she could come in at the price I wanted to hear.

Went to this store over Black Friday weekend to just window shop deals and walked out buying a…read moremattress lol Crystal was great to work with and very knowledgeable with the selection they have there. We got exactly what we were looking for (hybrid firm/ "low" profile mattress) and loving our new mattress. Thanks again Crystal!

We bought a king size mattress on May 13, 2025 for about $2,000.00. The name of the product was…read morecalled an Orthopedic Luxury Firm Set Lopro Box Spring. We bought it at the Original Mattress Factory Store located at 934 Bichara Blvd in The Villages, Fl near the Winn Dixie Plaza. The product was designed to be a seating on the side of the bed mattress with a metal support around the side. We went into this office on the second day after delivery and told them the product was defected. They would not exchange or refund the product. Their policy was to charge me 25% or in this case $500.00 to exchange it for another mattress. We have called the manager two (2) more times since he wrote it up as defective for the inspector to come and check it. And we are still waiting after 2 months for their inspector to review the defective product. So BUYER BEWARE !!!

Three stars may be generous for a place where sales staff just stood there mute when we told him…read morewhat we were looking for. At the time we were there no other customers were in the store. So we lay down on a couple of shabby looking floor models before deciding this wasn't the place for us. Talk about no pressure; there was no response whatsoever! The salesman remained mute as we soon bade him farewell and left. I don't know why he was so uncommunicative and unhelpful, but our experience made us wonder why anyone would buy anything here. Or was it our bright green skin and red antennae coming out of our heads that induced silent shock in that guy? Because he never said anything, I guess we'll never know.

I love that they had multiple brands of beds in one location and I could lay on all of them. I…read morecould lay on soft I could lay on medium I could lay on hard I could lay on Tempur-pedic I could lay on Serta. I loved it.

Have purchased from the Sleep Center a few times and could not be happier !…read more From the salespeople, to the final delivery men, it was a perfect experience. Thanks so much folks !

Rob is a matress expert. He'll tell which mattress you need. Excellent place to shop for mattresess.read more

Professional, knowledgeable, guys that have been working in the industry for 17 years.. great range…read moreof products to choose from and a beautiful display room! Thanks Rob ! And Vincent!!

Stopped in and met Al & Dottie, wonderful people. I needed 2 queen sets for a rental property. Gave…read moreme a great deal, even setup delivery as well. So easy to get along with and do business with. Wish more people took time to take care of each other. Thanks Sir!

Matress Firm and Fred SUPERB! We have been shopping for a…read morenew bed for quite awhile. Fred at Matress Firm was the best salesman we have ever come across while buying anything. He is like a person that you want as a future friend. He was superb and only wanted what made us happy! He didn't hide the best ways for us to purchase. Matress Firm is right now offering 72 mos financing with no interest. He did the sales papers in what seemed like just quick minutes and we were out of the store. He explained like a friend would. Not trying to get the most money out of us. The Labor Day sales were great and he helped us in any way he could. We ordered our bed , frame,and bedding and he had it to us in two days! Delivery was great and they took our old bed and adjustable base. We went to many Matress Firm Stores and they explained anything we asked of them in ways we had not understood about the different beds and the difference in the older models and how the beds have improved and changed over the years. To get our order completely delivered in two days was the most awesome experience as well and wanting to get to know Fred better!

went store with my friend. She explained to the gentleman that she had a very limited budget…read more $1000 or less he absolutely refused to show her anything under $1000 and kept showing your higher and higher priced mattresses. She went outside and I asked him if there was anything else he had under $1000to show her the lower priced mattresses. He did let me know they didn't have a problem selling the high end mattresses at the villages . obviously we didn't have enough for him. He was rude and condescending.. he grudgingly wrote up a ticket for a lower end. Mattress did not offer to sell us pillows mattress protector nothing. I had to ask him about a mattress protector.. you need to work on your sales technique...

If I could put 0 stars I would have. Bought Almost 9…read morethousand dollars in furniture from this store and paid by credit card on April 10th, 2017. It is now August 14, 2017 and we have half our furniture. We had a gouge in bedroom set foot board and that was replaced in a timely matter. We had to have the dining table replaced because it came in flawed and that was also done in a timely fashion. We are still waiting for a nightstand to complete our bedroom set, we were delivered the wrong entertainment center and it too had a damaged door, and we are still waiting for an electric reclining sofa that was promised for June 23rd delivery. The owner is frustrated with us??? His wants to cancel our items that are nbot yet delivered (over four months now) and charge a restocking fee!! Have not received any money back although he said he would mail out a check (three weeks ago). If you buy from this store make sure you do not pay up front

Don't buy it if you can't put your hands on it. When we bought our bedroom set we were told that…read morethe chest was in the warehouse. When it wasn't delivered with the rest of the set, we were told that it was on order. It would here in 2 weeks. Over three months we were given every excuse imaginable. Eventually we chose to take a replacement chest, that didn't match, just so we wouldn't have to deal with Mr. Payne anymore.

What !!!! A discovery!!! I only wish I'd known of this wonderful independent business soooo very…read morelong ago!!! The selection, the knowledge, the Savings!!! Is simply Unbelievable! The very SAME mattresses you'd pay hundreds and hundreds more for- right there!! Do NOT waste any more time or Money, elsewhere my friends... THIS is your new mattress store!!! Paul, the owner is extraordinarily kind and helpful- I only wish I'd Known!!!!!

Walked in to take a look and found the most comfortable bed! The salesman/owner of the store Paul…read morewas very easy to talk to and knows mattresses. I felt good about my new purchase of the Black Beauty Rest brand and now waking up feeling refreshed! Thank you Paul for selling me this mattress and tying in down to my truck!

Best mattress store ever!!! I'm stoked! The delivery drivers just drove away not 5 mins ago, & I've…read morenever been happier with a mattress store in my life. They had an amazing bed on sale (the Sealy Posturpedic -Plus Determination II Ultra Firm" bed). I have 3 herniated & slipped discs & 2 annular cracks in my spine (from a bad car wreck where I was plowed into on my driver's side at 40mph). & I have had such a terrible time searching for a new mattress. I went to Morrell's in Gainesville for their going-out-of-business sale, but couldn't find anything affordable. So, I had to get a floor model for $300 (half off), but it was a memory foam mattress, & if you know anything about memory foam beds with no coils, it is that they wear out within 10-12 months (or less!). I had the worse time sleeping from December '21-February '22 that I never want to go through that nightmare again! I couldn't afford anything until mid January, & the mattress I got from Morrell's helped me for a month, before it started getting too soft. & I had bought a mattress from Ashley's , but it wasn't firm enough,, so I had to go through their nightmare of a process of returning it (donating it to get a refund-takes 7 weeks to get refund-nightmare! I do not recommend Ashely's Home store ever!! Terrible!) But then, I found "Sleep Center"! I have to go to the chiropractor every 2 weeks religiously for years, & he told me to try "Sleep Center". He said they were the best in Gainesville, & he was right! He wrote me an Rx letter prescribing a good bed, so I could get the taxes omitted. I was scared they wouldn't accept it if the bed was on sale (bc Morrell's didnt), but they did! & I'm on a tight budget, so it really helped! My Sealy bed was $1299, usually $2200+. AND Sleep Center gave me a FREE foundation!! I told them Morell's sold me one that was missing a piece, with only 3 sides, so he gave me a $250 foundation no charge! How nice is that!!! I'm STOKED with them! They're AMAZING!! & then, on top of that, they drove my bed out to me in the country (in Graham/Hampton, near Waldo, way out in the woods) for FREE!! & they picked up my old mattress & foundation! Im a Sleep Center customer for LIFE!! Never been happier. If you're in the market for a new bed, give them a try! Seriously!! & if you need a firm bed, bc you have a bad neck &/or back, like me, try this bed out! It's actually firm, with some padding. Never been happier! (& I have 30 days to return it for something better if I don't like it, & I would just pay the difference in price.) too cool! All around 5 Stars I'd give them 6, if I could!! SO Happy with them! Oh, & no pressure! They didn't follow me out the door when I had to go to my car, like Morell's did. You'll love this place! 6 star customer service!! Just try them out already! You won't be disappointed!

I paid for a bed on 12/3/2024, still have mot gotten it . Still waiting for a delivery…read more Robby who is the sale rep, delivered it personally as soon as it came in. Thank you Robby