Service technician came to service my Viking Appliance. Claims parts and service is no longer…read moreavailable due to age. I called Viking directly and was able to order the parts directly from the company. Mr Appliance charged me a diagnosis fee, just to tell me they will not be ordering parts because they are sold out world wide/not available due to age of the stove. I strongly do not recommend Mr. appliance , the only reason I contacted them because Viking listed them as the only repair certified technician for the area. I contacted Viking directly and let them know that Mr. appliance of Ocala needs to have their certification revisited or reevaluated. I've tried to call Mr. appliance to speak to a manager or supervisor to ask for a refund or some type of compensation because I wanted my stove fixed based on what Viking put as a reputable repair service business , Mr. appliance refuse to repair due to not being able to order parts. I ordered OEM parts directly from Viking, there was no valid reason not to service my stove. At the time of this writing, I am still waiting for a manager or supervisor to explain to me how I am able to order OEM parts, but their service technician claim the company cannot. I have my invoice with the technician notes , including my invoice for parts purchased from Viking Directly.

Exceeded my expectations. Scheduling online was simple and William arrived at the promised time…read more Inspection and repair were completed quickly and all is well. William was a pleasure to deal with and made our first experience with Mr Appliance of Marion County a great success! I certainly will use them when needed in the future.

I would highly recommend the service. It was great. I had an amazing experience and it didn't break…read morethe bank and my dishwasher is running! Very trustworthy doesn't try to rip you off!

James saved me money on the part I needed for my 19 year old LG Front load washer. Very…read moreprofessional and cared about getting my washer working.

Shout Out to Steve & AJ for their assistance in a recent repair of an older Microwave. Quick…read moreturnaround and a satisfied customer. I also had them repair a ceramic cooktop a few years ago as well. Highly recommend them.

This place is the best place to get your appliances. Stephen listened to what we wanted in space…read moreand color. We went down and he showed us 4 possibilities to fit out needs. He took the time to show us everything about the Refrigerator and Washing machine. We are getting the appliances in 4 days, not like the box stores telling us 4 to 5 weeks. THANK YOU GUYS. You're the best. 5 stars from southwest Ocala. Several days later Angel and Will came to installed They had both the fridge and washing machine installed with in less the 30 mins. That included operating instructions. Those 2 guys where fantastic.

Excellent service. His labor rate Is a little pricey but he arrived on time and installed the ice…read moremaker quickly And was in his way.

Wilfredo was extremely professional, punctual, and polite. Completed the work in a timely fashion,…read moreand followed up to ensure everything was working properly.

Called to have David come to repair our oven. We did a little "troubleshooting" over the phone…read morebased on what I felt the issue was. David showed up the next morning with replacement parts in hand and solved our issue. Very pleasant, efficient and reasonable. I Highly recommend you give him a call.

Frigidaire/Electrolux assigned my warranty issue for my failing refrigerator to Lord Appliance…read moreRepair Ocala Fl. It has been a month since the tech came out to diagnose the issue and order parts. I have called multiple times for updates or status of my repair and only got voicemails. Never a return phone call. I had saved the phone number of the tech and called him. He said he would call the office and have them call me. Nothing. I called Electrolux back and they attempted to call Lord Appliance. Got through on the first try. Imagine that. Guess they know the number that feeds them more business to scam off of. Still waiting on Lord Appliance to give me an update. I will be reporting this incompetent business to the Better Business Bureau and will blast on social media to avoid this company like the plague. Absolutely worthless.

Our warranty company used Lord to contract our refrigerator repair. We reported the claim on Friday…read more10/24, Lord came on 10/29 for diagnostics. A part was ordered, and brought to our house 11/4, 1 week after the first visit. Wrong part. They let us know the new part was ordered, then ghosted. I personally made 9 calls and a text message to their number between 11/5 and 11/12. Their voicemail was full the first two calls, prompting the text. The next call, the voicemail was cleared and said "closed for maintenance" for the entire weekend. My last call, I was a little abrasive on the voicemail because it had been 3 weeks without a working fridge and no update. That must've pissed them off, because they called my husband instead of me. Told him they ordered the part but the computer program was frozen and they couldn't see the the delivery updates. That day, my warranty company approved for me to choose our own company. 11/12 Wednesday afternoon, I contacted a competitive company in town and had a diagnostic that night. Today 11/13, just 24 hours after I contacted the second company, our fridge is working. Needless to say... we will NEVER be using this company, and issued a complaint through our warranty company regarding their unprofessional and, frankly, terrible attempt at customer service. Can I give no stars?

Call Mark, ask about a electric range, response with quote was with in a hour. Exactly what we…read moreneeded.

From the owner: New & Used Commercial Appliance Sales & Repair.read more